We have put in place several means for you to access your policy information.

 Check your policy information Online

 Send us an email

 Call Customer Service Officers at 1800-248 2888 or (65) 6248 2888 if calling from overseas

 Visit Our Customer Service Centre

Need to make a claim or get a loan? At our Customer Service Center, we anticipate your visit with an ever-ready enthusiasm to give you a great service experience.

To help us to serve you better, you may like to download the relevent forms before proceeding to our Customer Service Center, alternatively, the forms are also available at our the counter.We also recommend that you prepare the relevent documents

We are located at :
1 Pickering Street #01-01
Great Eastern Centre,
Singapore 048659

We are open from Monday to Friday from 8.30am to 6.00pm.

Thank you for your interest in our products. From Protection to savings to investments, from newborns to career professionals to retirees, Great Eastern offers the most comprehensive suite of products.

 Contact a Distribution Representative

 Call our Product Enquiry Line at (65) 6248 2211

Great Eastern Holdings Limited Head Office
Great Eastern Life Assurance Co Ltd Head Office
1 Pickering Street #13-01
Great Eastern Centre
Singapore 048659
General Line : (65) 6248 2000
Product Hotline : (65) 6248 2211
Fax : (65) 6532 2214

Customer Service Department
1 Pickering Street #13-01
Great Eastern Centre
Singapore 048659
Customer Service Officers : 1800-248 2888 or (65) 6248 2888 if calling from overseas
Fax : (65) 6535 2836 / (65) 6534 5568
Email : Wecare-SG@greateasternlife.com

Risk Management & Compliance
Fax : (65) 6536 1408
Email : Compliance@greateasternlife.com

Life Insurance Department
Fax : (65) 6534 5220
Email : Lifebiz@greateasternlife.com

New Business Underwriting Department
Fax : (65) 6536 1505
Email : NBU-SG@greateasternlife.com

Claims Department
Fax : (65) 6532 4406
Email (Claims Enquiries) : Claims-SG@greateasternlife.com
Email (Maturity & Annuity Enquiries) : Maturityclaims-SG@greateasternlife.com

Corporate Communications
Fax : (65) 6327 3096
Email: Corpcomms-sg@greateasternlife.com

Group Insurance Department
Telephone : (65) 6248 2822
Fax : (65) 6532 3478
Email : GroupMarketing@greateasternlife.com

Centre For Excellence
Fax : (65) 6327 4256
Email : Excellence@greateasternlife.com

General Insurance
Telephone : (65) 6248 2013
Fax : (65) 6327 3013
Email : GI-care@greateasternlife.com

For any concerns on your policy or our services, kindly fill up this Feedback Form. Alternatively, you can email directly to Customer Service at Wecare-SG@greateasternlife.com or Compliance at Compliance@greateasternlife.com.

We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows:

Progress of Resolution / Investigation	Service Standards*
Provide acknowledgement reply	T+2 working days
Provide final resolution	T+14 working days
Resolution exceeding (T+14 working days)	Interim reply will be sent by T+14 working days, and every subsequent 14 working days, until final resolution given

^* "T" denotes the date of receipt of the complaint.

Independent Party Review
In the event that our final resolution is not to your satisfaction, and you wish to seek a third party opinion, we would suggest that you approach the Financial Industry Disputes Resolution Centre (FIDReC) for an independent assessment of your case. FIDReC is an independent and impartial institution specialising in the resolution of disputes between financial institutions and consumers. Its address is listed below:-

Financial Industry Disputes Resolution Centre (FIDReC)
112 Robinson Road #08-01
HB Robinson
Singapore 068902
Tel : (65) 63278878, Fax : (65) 63278488
Email : info@fidrec.com.sg

Thank you for insuring with Great Eastern.