Customer Service

Servicing Your Policy

Your Insurance Policy is a long-term investment. To get the best out of your policy, we suggest you:

Pay your premium promptly
Late payments may cause your policy to lapse, so remember to pay your premiums promptly whether or not you receive a premium notice from us. Once your policy lapses:

• Your policy would no longer be valid should a claim arise.
• You would have to declare your health in order to reinstate it.
• There will be interest imposed.
• You may not be able to get your policy restored if your health has deteriorated.

Keep in touch with your Distribution Representative
Your Distribution Representative can service your policy needs and advise you on any policy changes or company development. If you do not know your Distribution Representative, call our Customer Service Officers at 1800-248 2888.

Keep us informed of any Personal Updates
If there are any changes in your personal particulars (such as a new address), you can update us via email at Wecare-SG@greateasternlife.com or our Customer Service Officers.

If you need any kind of assistance with your policy, there are many ways you can get help Click here for the various options.

Links to commonly used services:

Make a Policy Loan
Withdrawal Survival Benefit / Cash Bonus
Application for Change
GIRO Application