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Differences between a cardiac arrest and a heart attack.

Self-service guides

Claims

Digital services

Documents and letters

Government-related schemes

Health Connect

Insurance guides

Investment-linked

Loans

Par funds updates

Payment

Personal details

Policy assignment

Policy benefits

Policy data

Policy nomination

Policy reinstatement

Purchase of insurance

Rewards and promotions

Sign-in account

Surveys

View all topics

Claims

Careshield and Eldershield

Includes claims when Activities of Daily Living become challenging

Critical illness

Includes claims for major critical, child- and female-related diseases

Death

Includes claims when a loved one passes on

Disability

Includes claims for total and permanent disability, disability income and long-term care

Maid and foreign workers

Includes claims for your maid’s medical treatment, hospitalisation, or death

Medical and hospitalisation

Includes claims for pre-and post-hospitalisation treatment and doctor visits, and how to apply for a Pre-Authorisation Certificate (PAC)

Motor accident

Includes claims for vehicle accident or windscreen damage

Personal accident

Includes claims for fractures, burns, dengue, and more due to accident

Personal or public liability

Includes claims for injury or damage incurred to a third party

Property damage

Includes claims for property damage and losses

Retrenchment

Includes claims for retrenchment or unemployment

Terminal illness

Includes claims for end-stage diseases certified by a doctor

Travel

Includes claims for unforeseen travel inconveniences such as baggage delays, loss of belongings and medical expenses

Work injury

Includes claims for accidents or diseases contracted during work

Digital services

Digital services overview Understand the digital services you can use to view policy details and carry out transactions online
Great Eastern app Includes viewing your policy details and accessing policy services
Great ID Includes sign in for the Great Eastern app and Great Eastern Rewards

Documents and letters

View eDocuments and policy contracts How to access digital documents such as policy contracts, notices, and receipts

Government-related schemes

Dependants' Protection Scheme (DPS)

Learn about the Depandants' Protection Scheme - an affordable term insurance for all eligible CPF members in Singapore. Visit Great Eastern Singapore today!

Eldershield or Careshield

Make a claim here if you are unable to perform Activities of Daily Living (ADLs).

Home Protection Scheme (HPS)

Health Connect

Health Connect overview Let us start on your medical journey by recommending the right Panel Specialist.

Insurance guides

Code of Life Insurance Practice (PDF)
Evaluating My Health Insurance Coverage (PDF)
General Insurance Consumer Guide (PDF)
Register of Insured Policies - Great Eastern Life Singapore (PDF)
Register of Insured Policies - General Insurance (PDF)
Your Guide to Health Insurance (PDF)
Your Guide to Investment-Linked Insurance Plans (PDF)
Your Guide to Life Insurance (PDF)
Your Guide to Medical Underwriting for Life Insurance (PDF)
Your Guide to Nomination of Insurance Nominees (PDF)
Your Guide to Participating Policies (PDF)

Investment-linked

Apportion premium for investment-linked plan
Complete Customer Knowledge Assessment (CKA)
Switch funds for an investment-linked plan
View investment-linked funds
Withdraw from an investment-linked plan

Loans

Repay a policy loan

Take a policy loan

Par funds updates

Understanding the Par funds Great Eastern Life Participating Funds Update

Payment

Apply and maintain a GIRO account How to set up GIRO for recurring premium payments

Automatic Premium Loan (APL)

How to repay an APL. View APL interest rates.
Change DPS payment method and CPF authorisation How to authorise CPF deduction and change payment method to cash or GIRO
Change payer for GREAT SupremeHealth How to change payer if you are the immediate family member or the grandchild of the life assured
Change payment frequency How to set premium payment frequency as yearly, half-yearly, quarterly, or monthly for your policies
Change payment method How to change premium payment method or change credit card details for your policies
Goods and Services Tax (GST) Rate Change Understand the impact of GST rate increase on policy premiums
Make a first premium payment How to pay first premium with PayNow QR, eGIRO, credit card, cheque, bank draft, etc
Make renewal or regular premium payments How to pay renewal or regular premiums with the Great Eastern app, AXS, internet banking, etc
OCBC and Great Eastern Cashflo cards View the terms and conditions for these Cashflo cards

Payouts

Includes regular policy payouts, claim payouts and maturity payouts

Personal details

Tax residency self-certification Includes forms for tax residency self-certification
Update contact details How to change personal details such as mobile number, email, and addresses
Update specimen signature How to change the specimen signature for your policies

Policy assignment

Assign policy to new owner An absolute Assignment is a transfer of ownership from the Assured (Assignor) to another person or institution (Assignee).

Policy benefits

Cash benefits

Coverage benefits

Maturity

Policy data

Consolidate your financial data from other institutions With a few easy steps, the Great Eastern App can help you save time as you consolidate your financial information in one single platform.
Make financial planning with your Financial Representative easy Customers do not need to retrieve all the hardcopy insurance contracts for the Financial Representative to perform financial planning.

Policy nomination

Make a policy nomination
Revoke a nomination

Policy reinstatement

Reinstate a lapsed policy

Purchase of insurance

Attend a medical examination
Cancel policy during freelook period
Maintain your policy after purchase

Rewards and promotions

Great Eastern Rewards FAQ

Surveys

Travel Insurance Claims Survey Survey for invited customers, who have just undergone a travel insurance claims experience with Great Eastern
Maturity Rollover (MRO) Survey Survey is for invited customers to join our design testing sessions.
Great Eastern Profiling Survey This survey is only open to invited respondents
Great Supreme Health Claims Survey Survey for invited customers to understand their experience when filing a Great Supreme Health claim.
Great Supreme Health Purchase Experience Survey Survey for invited customers to understand their experience when purchasing their Great Supreme Health policy.
Policy Nomination Survey Survey for invited customers to gather their understanding and experiences with insurance policy nomination.
Great Eastern ILP Servicing Survey Survey for invited customers to understand their experience when performing transactions related to their ILP policy.
View all topics

Careshield and Eldershield

Make a Careshield or Eldershield claim

Critical illness

Make a child-related illness claim
Make a critical illness claim
Make a female-related illness claim

Death

Make a death claim

Disability

Make a disability income claim
Make a long-term care claim
Make a total permanent disability claim

Maid and foreign workers

Make an injury, hospitalisation, or death claim
Domestic maid claim form
Foreign worker hospital and surgical claim form

Medical and hospitalisation

Apply for a Letter of Guarantee (LOG)
Consider a Great SupremeHealth claim recovery
Make a new medical and hospitalisation claim
Make a pre and post hospitalisation claim
Ministry of Health (MOH) Fee Benchmarks
Health claim

Motor accident

Make a motor accident claim

Personal accident

Make a follow-up personal accident claim
Make a personal accident claim

Personal or public liability

Make a personal or public liability claim
Public liability claim form

Property damage

Make a property damage claim
Property claim form

Retrenchment

Make a retrenchment claim

Terminal illness

Make a terminal illness claim

Travel

Make a travel claim

Work injury

Make a work injury claim
Work injury compensation insurance claim form

Dependants' Protection Scheme (DPS)

Learn more
Health declaration - For Dependants' Protection Scheme (DPS) - (PDF)
Application for opt-out - For Dependants' Protection Scheme (DPS) - (PDF)
Application for reinstatement / top up - For Dependants' Protection Scheme (DPS) - (PDF)
Change payment method and authorisation - For Dependants' Protection Scheme (DPS) - (PDF)
Revocable Nomination (PDF)

Eldershield or Careshield

Application for benefit amendment or downgrade plan - For ElderShield and GREAT CareShield (PDF)
Application for reinstatement - For ElderShield and GREAT CareShield (PDF)
Application for termination/paid-up - For ElderShield and GREAT CareShield (PDF)
Application for change payment method for ElderShield and GREAT CareShield (PDF)
Application for use of MediSave from non-immediate family members for ElderShield and GREAT CareShield (PDF)

Home Protection Scheme (HPS)

Application for Exemption from Home Protection Scheme (HPS) (PDF)

Repay a policy loan

Loan repayment by Giro (PDF)

Automatic Premium Loan (APL)

Manage Automatic Premium Loan (APL)

Payouts

Receive policy payout from Great Eastern

Cash benefits

Withdraw or deposit survival benefits or cash bonus

Coverage benefits

Reduce sum assured or cancel rider

Maturity

Receive policy maturity payout
Customer service staff

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