Wi-Fi Access


Please read the details set out below carefully before using the wireless high speed internet (Wi-Fi) services.



Access to and use of the Wi-Fi services (“the Services”) is granted by Great Eastern Life Assurance (Malaysia) Berhad (hereinafter referred to as “GELM”) and its representation is subject to the following terms and conditions:

By accessing and using the Services, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, please do not access or please discontinue your access to the Services immediately. 

Reference to ‘you’, ‘your’ and ‘yours’ are references to the person(s) accessing the Services. Reference to ‘we’, ‘us’ and ‘our’ are references to GELM. The headings herein are inserted for reference only. 

The Terms and Conditions of access to the Services as specified herein are subject to change, from time to time, with or without notice at our absolute discretion. In the event of any variation or change to the terms and conditions, your continued access to the Services subsequent to such variation or change shall be deemed as your agreement and binding acceptance of the same.



2.1 The Services is provided “free of charge”.

2.2 The Services provided herein is on “as is” basis and GELM does not guarantee that the Services will be continuous, fault-free, secure or accessible at all times.

2.3 GELM reserves the right at all times, for any reason, withdraw or change the specifications or method of access to the Services.

2.4 GELM may keep a log of the Media Access Control (“MAC”) addresses of any devices which accessed the Services, the times which they have accessed the Services and the activity associated with MAC addresses. You agree and acknowledge that such information as recorded in the log may be disclosed pursuant to any governmental, judicial, statutory requirement or to otherwise protect our properties, rights and interests.

2.5 In the event that you breach any of your obligations as stipulated in Paragraph 3, GELM may, with or without assigning reason thereto, block your access to the Services. 



3.1 Your access to the Services shall at all times be in compliance with guidelines, directions issued by GELM or any statutory requirement, directive, guideline issued by the law, regulations or legislation as may be applicable and you agree that you shall not abuse or misuse the Services provided herein, in any way. 

3.2 You agree that you are fully responsible for your activities, including but not limited to, any content, information, and other materials you access or transmit through the Services, and that you shall bear all risks arising from the use or access of the Services. 

3.3 Important Dos and Don’ts

You must not use the Services to access websites, to send or receive emails, and/or to upload or download content which:

a) are unlawful, threatening, abusive, harassing, tortious, malicious, defamatory, hateful, racially and ethnically objectionable;

b) contain software viruses, computer codes, files or programs designed to interrupt, destroy or limit the functionality of the Services, or any computer software or devices;

c) contain profane or abusive language or material;

d) contain obscene material (including but not limited to text, images, films, video clips of sexually explicit or arousing nature);

e) infringe any patent, trademark, trade secret, copy right or other propriety rights of GELM and/or any other third party;

f) disrupt the service, servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;

g) in GELM’s reasonable opinion, may adversely affect GELM’s reputation or the manner in which GELM carry out its business; or

h) are otherwise unlawful or inappropriate.

*Please be advised that the list provided herein is not exhaustive.



4.1 Whilst GELM will take reasonable steps to ensure the security access of the Services and to prevent unlawful access to information transmitted or received using the Services, you agree that you are fully responsible for your own security and privacy in using the Services, and for implementing any protections you deem to be appropriate to protect and secure your privacy, hardware, software and system.

4.2 Although GELM exercise every reasonable effort to provide a variety of safe, secure and reliable services, GELM does not have control over the Internet, computer or device software, systems and other incidentals used by you to access the services and further transmission over Internet cannot be guaranteed, warranted or represented to be absolutely secure. 

4.3 Messages sent at user’s risk

Messages sent over the Services cannot be guaranteed to be completely secure as they are subject to possible interception, loss or alteration. GELM shall not be responsible and liable for:

(i) such interception, loss or alteration;

(ii) any damages resulting from any message sent by you to GELM, GELM to you or by you to third parties or vice versa.



You hereby undertake to hold GELM harmless and keep GELM fully indemnified from and against all and any loss, claim, allegation, action, suit, proceeding, demand, damages, penalty, fine, cost and expense of whatsoever nature incurred or sustained by GELM arising from or as a consequence of any of the following events:

(a) your misuse of the Services provided herein, whether deliberate or otherwise; or

(b) your breach of these terms and conditions howsoever occasioned; or

(c) any claim, including but not limited to intellectual property right or proprietary right infringement claim, made by a third party against GELM in connection with your use or misuse of the Services. 



No waiver by GELM of a breach or default of any of the terms and conditions by you shall be construed as a waiver of any succeeding breach of the same or other provision nor shall any delay or omission on GELM’s part to exercise or avail itself of any right, power or privilege that it has or may have herein operate as a waiver of any breach or default by you. 



By accessing the Services and/or using the Services offered by GELM, you agree that Malaysian law:

(i) shall govern such access and the provision of such Services; and

(ii) shall be applicable in the interpretation of the terms and conditions provided herein.