JANUARY 2019
What's in this issue?
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THE GREAT KICK OFF
» Great Kick Off 2019 -- 1nnovate 1nitiate 1gnite
» Great Leaders Kick Off 2019, Chiang Mai
CELEBRATE INNOVATION
» Great Digital Advantage
CELEBRATE OUR BRAND
» New Great Eastern Logo Signage at Great Eastern Centre
CELEBRATE COMMUNITY
» Spreading Kindness
CELEBRATE PARTNERSHIPS
» Partnerships with Samsung, Sembcorp Power and CapitaStar
CELEBRATE TEAMWORK
» Making Life Great… for Our Customers
» Celebrating Great Teamwork
» Support for Blood Donation Drive
CELEBRATE OFFERS
» Great Bundle of Joy
» Receive UPGREAT rewards of up to 15% of premium paid
Click here for past TGT issues.
1nnovate 1nitiate 1gnite
2019 got off to a great start for the distribution force in Singapore. Over 2000 distribution representatives converged for the Great Kick Off at Suntec City Convention Centre in early January.
The Chairman of the organising committee welcomed the crowd and shared the rationale for the theme ‘1nnovate 1nitiate 1gnite’, which aptly reflects Great Eastern’s 111st birthday this year.
Group CEO Khor Hock Seng shared on the good business performance for 2018, which registered growth in new businesses, agency productivity and recruitment. For 1nnovate, Group CEO stressed the importance of embracing change and the need to adopt an innovative mind-set. He also emphasised the need for all to be committed and to act on that commitment for the coming year as we, moving as one, strive to bring Great Eastern to the next level.
A key focus was to 1nitiate, and in that regard, Great Eastern will continue with strong focus for continuous improvement and has invested in many exciting initiatives. One such significant initiative is Great Digital Advantage (GDA), a holistic suite of digital and performance management tools to digitally equip the distribution force to better engage with customers and to improve efficiency and productivity. GDA comprises several key pillars including, GreatAdvice, GreatPlanner, GreatPortfolio, Micro Learning and Gerica, a virtual assistant and chat bot.
Another major initiative is the upcoming new generation agency office at Paya Lebar, which is targeted to be completed in mid-2019. Group CEO also shared that yet another key initiative this year is our strong focus on key customer segments, particularly Parents with Young Kids (PYK) and the New to Workforce (NTW).
Armed with all these, it is important to 1gnite our passion as well as our commitment so that we can unleash our potential and successfully transform for greater success.
MD Regional Agency, FA and Bancassurance, Ben Tan spoke on resilience in the face of adversity and shared in greater detail on GDA, while Ryan Cheong, MD of Strategy and Transformation, spoke at great length on GreatAdvice to an enthralled audience.
MD Group Marketing, Colin Chan elaborated on our customer segment strategy and shared the plans to ramp up a customer engagement through more events, including roadshows and seminars.
The crowd was also updated on the many training opportunities in store and exciting upcoming incentive challenges.
The event ended on a high note with everyone fully motivated to do their best and to make 2019 an even greater year.
Great Leaders Kick Off 2019, Chiang Mai
The Great Leaders Kick Off (GLKO) held in Chiang Mai was an important forum to reinforce key messages and strategies, as well as provided opportunities for participants to discuss and share ideas on the various initiatives.
Key takeaways:
- Group CEO urged agency leaders to continue to do ordinary things extraordinarily well… “Back to Basics”.
- The company will continue to invest in building up the capabilities of the distribution force and continue to roll out initiatives in full support.
- #GreaterWay – a 365-day systematic and structured onboarding programme for new representatives joining Great Eastern to help them kick start their career with the company anchored on building a strong foundation, enforcing discipline, developing tenacity and pursuing excellence.
During the breakout sessions, robust discussions were held on how to boost activity, sales and productivity. Speakers included Ben Tan, Jimmy Tong, Colin Chan, Patrick Kok, George Goh, Chan Keng Hong, Dr Leow Yung Khee, Audrey Tang, Alan Pang, Tan Hong Tau, Tay Tong and Tan Meng Siong.
The event concluded with a pledge to success led by Ben. The management team of Great Eastern and Agency Leaders jointly committed to work together to make 2019 a year of greater success for Great Eastern! To Ignite; To Impart; To Inspire!
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CELEBRATE INNOVATION
The Great Digital Advantage (GDA) was launched to great fanfare during the Great Kick Off 2019. With GDA, our financial planners will be equipped with a full suite of state-of-the-art digital and performance management tools for quality customer engagement and to enhance their professionalism and productivity.
These platforms will help customers better understand their financial gaps and also enable our financial planners to better engage them and propose solutions and services to meet their evolving needs.
Quick Snapshots of GDA Pillars
GreatAdvice
A highly interactive financial planning tool developed with 3 ‘E’s - Easy to use, Engaging and Empowering - in mind for customers to make more informed decisions regarding their financial planning needs. Offers a richer and more seamless customer experience, as well as customised products solutions tailored to individual customer needs.
In place of laborious form-filling, the customer can now co-create a life storyboard, guided by our financial planner, enabling greater customer engagement.
Pix 1 to 3 -- Screen grab of GreatAdvice.
GreatPlanner
With this, our financial planners can better manage their sales activities and monitor their sales performance results at a glance. This is targeted at enhancing agency productivity and efficiency.
GreatPortfolio
Customer portfolios can be built in a snap with GreatPortfolio. This seamless process allows our financial planners to consolidate their customers’ existing financial policies for easy viewing and understanding as well as identify gaps in customers’ existing financial plans.
Micro Learning
Bite-sized learning modules for our financial planners to enhance their knowledge on-the-go.
Gerica
A new chatbot to answer queries from financial planners instantly around-the-clock.
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CELEBRATE OUR BRAND
New Great Eastern Logo Signage at Great Eastern Centre
All of you would have noticed by now the new Great Eastern logo signage mounted on the main façade of Great Eastern Centre facing South Bridge Road.
Measuring 2.5m high and 8.2m across, the signage, made of acrylic affixed on aluminium box, stands commandingly tall and is very visible to passers-by both in the day as well as at night when the signage is lit up with LED green energy-saving lighting.
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CELEBRATE COMMUNITY
At Great Eastern, even as we strive to do well, we recognise the importance of creating a positive impact of the communities that we operate in… and that a little kindness goes a long way.
Great Eastern has collaborated on many occasions with the Singapore Kindness Movement (SKM), a non-profit organisation that promotes and cultivates kindness and graciousness in Singapore society.
This includes Kindness@Work and Kids@Work, as well as providing a platform for parenting expert Ms Carol Loi and members of Great Eastern senior management to share practical parenting tips.
Ms Christine Cheah, Vice President, Regional Agency and Financial Advisors and Chairperson of the Kids@Work Committee, said: “We believe in making a positive difference and in adding value to the lives around us. Being kind to one another is an important step towards building an inclusive and caring community and is an attribute we seek to inculcate in all our staff.”
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CELEBRATE PARTNERSHIPS
Following the rise in number of dengue cases in early January, we worked with Samsung to offer GREAT MozzieSafe – an insurance scheme which offers hospital cash benefits if the insured suffers from any one of five covered diseases.
Partnership with Sembcorp Power
Leveraging the trend of an increasing number of Singaporeans travelling during the Lunar New Year holidays, we partnered Sembcorp Power to offer attractive travel insurance deals via the Sembcorp Power app.
Partnership with CapitaStar
CapitaStar members can now purchase Home S@fe via the CapitaStar app and win up to 8,888 STAR$ (CapitaStar rewards points).
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CELEBRATE TEAMWORK
Making Life Great… for Our Customers
Making Life Great (MLG), our annual corporate culture-building programme, continued to be a success on all fronts.
Based on the theme “Make Life Great For Our Customers”, the series of MLG workshops held throughout 2018 supported and reinforced the company’s focus on customer-centricity. Anchored on design-thinking, special team-based activities and experiential learning were conducted which enabled participants to learn to better empathise with customers and the importance of placing customer’s needs and experience as top priority in our daily work.
The workshops, which received good feedback from participants, will be extended to Malaysia and Indonesia in the coming months.
Teamwork motivates unity in the workplace and promotes workplace synergy. With these, team members have a greater sense of accomplishment and are spurred to perform better.
To celebrate good teamwork, the GELI bancassurance team held a New Year dinner in Jakarta and took the opportunity to further boost the strong collaborative spirit to achieve more in 2019.
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CELEBRATE OFFERS
Recognising that Parents with Young Kids (PYK) is a key segment for us, we refreshed our Great Bundle of Joy 2019 campaign to grow this customer base and further entrench the Great Eastern brand as a top of mind recall for this segment.
The campaign is designed to reward expecting parents with great treats that they would love as they prepare for their new arrival.
Parents expecting their bundle of joy or have babies born from 1 January to 31 December 2019 can look forward to receiving great treats.
Parents who successfully registered early with us will receive a baby tote bag with goodies worth $150. In addition, they will receive a complimentary 6-month Personal Accident Plan for the newborn and mother, complimentary 1-year Mothercare VIP membership and three issues of Young Parents e-magazine. Mothers will also be rewarded with 5,000 UPGREAT Points (redeemable for $50 Mothercare vouchers or other vouchers) when they purchase a maternity insurance with Great Eastern.
For more information, visit https://www.greateasternlife.com/sg/en/personal-insurance/find-the-right-plan/great-eastern-promotions-and-events/great-bundle-of-joy.html.
Customers have more reasons to celebrate the new year with a big smile.
From now till 31 March 2019, they simply need to sign up for selected new Life, Accident & Health or Wealth Accumulation regular premium plans from as low as $2,400 Annualised Premium, and be rewarded with attractive UPGREAT delights of up to 15% of premium paid* with our “Great New Year” Promotion.
The UPGREAT points can be used to redeem dining, travel and retail treats.
In addition, customers who purchase a Supreme Multiplier Series plan will receive 20% instant savings* on their first year’s premium upon sign up.
*Terms and Conditions apply. Visit www.greateasternlife.com for more details.
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