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Employee Live Great Birthday Pack - Frequently Asked Questions

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1.   What is Employee Live Great Birthday Pack?

As part of Great Eastern’s 110th Birthday celebrations, we are extending the Live Great Birthday Pack campaign under Great Eastern’s Live Great Programme to all employees who are also Great Eastern’s policyholders free Birthday Pack for redemption in the form of E-Vouchers starting from 24 August 2018, 10 am onwards till 30 September 2018.

2.   Who are eligible to redeem the Employee Live Great Birthday Pack?

Participation is limited to Eligible Participants (a person who is a policyholder and an employee of Great Eastern)

3.   I am covered under Company’s Group Insurance, am I considered as Great Eastern’s Policyholder?

For all Great Eastern’s Group Insurance policies, the policyholder is Great Eastern and all employees covered under this policy are insured and considered policyholders.

4.   How can I redeem the Employee Live Great Birthday Pack?

  • Download the UPGREAT mobile application from the Apple App Store/Google Play Store
  • Sign up for your new UPGREAT account
  • Receive a 6-digit verification code via email
  • Complete sign up with the 6-digit verification code

 

Verify that you are a Policyholder and an Employee of Great Eastern 
  • Complete the following steps in UPGREAT:
    • Select “Me” at the bottom tab
    • Select “Link Account”
    • Enter your ID type and ID number
    • Confirm your mobile number & receive a 6-digit verification code via SMS
    • Complete verification with the 6-digit verification code
  • Login to UPGREAT and you will view the Employee Live Great Birthday Pack. Enjoy!

 

5.   What do I need to present to the Merchant to redeem Employee Live Great Birthday Pack?

You will need to present your reserved E-Voucher via UPGREAT and your Great Eastern Employee Pass at the merchant’s participating outlets to redeem the Deal.

6.   What if I forget to bring my Great Eastern Employee Pass during redemption?

You can redeem the item by paying $11 as per the Live Great Birthday Pack campaign under Great Eastern’s Live Great Programme.

7.   What is “Merchant’s PIN”?

It is a unique 6-digit verification code which the merchant’s outlet will enter into your mobile phone screen to validate and complete the redemption.

8.   Can I combine the Employee Live Great Birthday Pack with other in-store offers or promotions by the merchant?

Employee Live Great Birthday Pack is not valid with other ongoing discounts, offers, rebates, vouchers, promotions, privileges or membership/loyalty programs by the merchant.

9.   Can I redeem the Employee Live Great Birthday Pack more than once?

Each eligible participant is only entitled to reserve and/ or redeem one E-Voucher under the “Employee Live Great Birthday Pack” campaign, while stocks last on a first-come-first-serve basis

10.   Can I redeem the Live Great Birthday Pack under the Live Great Programme if I have redeemed the Employee Live Great Birthday Pack?

Yes, you can redeem the Live Great Birthday Pack under the Live Great Programme. Please refer to the Live Great Birthday Pack’s Terms & Condition

11.   Why do I get this error message “You have reached your redemption limit for this product? Please wait for the next campaign.”?

Each eligible participant is only entitled to reserve and redeem one E-Voucher under the “Employee Live Great Birthday Pack” campaign. If you have either reserved or redeemed an E-Voucher successfully and would like to reserve another E-Voucher, this message will appear as a notification.

12.   Can I still redeem my deal if my reserved e-voucher has expired?

Once the reserved e-voucher has expired, you will be required to reserve another E-Voucher again, subject to availability.

13.   Can I cancel the reserved E-Voucher if I have decided not to redeem it?

Yes you can cancel the reservation under “My Wallet” >> Select “My Rewards” >> Select the e-voucher >> Select “Cancel Reservation” >> Select “Proceed”

14.   I am an existing Great Eastern policyholder and employee. I have also successfully synced my account in UPGREAT. But why am I unable to view the Employee Live Great Birthday Pack in UPGREAT?

If you encountered an error message, please screenshot and send the information to our technical support at upgreat-sg@greateasternlife.com

 

Online Redemption via Merchant Website With Unique Promo Code (For Blackmores)

15.   How can I redeem the Employee Live Great Birthday Pack with a unique promo code?

To redeem an online Employee Live Great Birthday Pack, please click “Redeem Now” >> “Yes Get Code Now” and you will be assigned your unique promo code. You must copy and paste this code during checkout at the merchant’s retail website.

16.   I have changed my mind and decided not to utilize the unique promo code. Can I do that?

You may not need to utilize the unique promo code after obtaining the promo code, the e-voucher is considered redeemed and cannot be cancelled.

17.   I have changed my mind and decided not to redeem the Deal on the merchant’s retail website with the unique promo code. Can I cancel it?

You may not need to utilize the unique promo code after obtaining the promo code, the e-voucher is considered redeemed and cannot be cancelled.

 

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd