1. What is GETGREAT?
GETGREAT is the all round platform that will provide you with wellness goals and programmes, health tips, challenges you can enjoy on your own and with your friends who you can invite. You can start your journey with GERI, your first ever AI-hybrid wellness coach 24/7. You can earn points through activities and with your points redeem for rewards.
2. What are the steps to join GETGREAT?
3. Who can sign up for GETGREAT? Do I Have to pay?
Anyone and everyone! This is free for all to enjoy.
4. My points are expired. Can I get them pushed to next month?
Please use your points. Once it expires, it will be deleted.
1. How do I change my account details?
Click on “more”. Click on your name and you can change your account details here.
2. Will my personal details for my policy be automatically updated once I change them in GETGREAT?
No, any changes of personal details in GETGREAT will only be reflected in the mobile app and NOT in your policy. Please contact your agent or Customer Service to update your personal details to be reflected in your policy.
3. I am not able to log in, what should I do?
If you encounter login issues please direct your enquiries to :
For Singapore, enquiries on your ID : 1800 248 2888 / +65 248 28888 (overseas) 9am to 5.30pm (Mon-Fri). Email : firstname.lastname@example.org
4. I’m unable to remember my password, what do I do?
Go to the Login screen and tap Forget Password.
5. I am not receiving any push notifications from GETGREAT. What should I do?
6. The push notifications from GERI are too frequent. How do I stop receiving these notifications?
1. How do I redeem the vouchers?
Click on rewards. Click on the reward you want. If you have enough points you can click redeem now. You will be prompted to key in NRIC no. and an email be sent to you on your reward within 3 working days.
1. My app keeps crashing, what should I do?
|Download & registration||Successfully download and create an account with Name, email & password||50 points||1 time award based on successful and unique registration of email|
|20 points||1 time award for completion of profile|
|Connect wearable||Sync a fitness tracker of choice||20 points||1 time award based on successful sync of fitness tracker|
|Daily Challenges||8000 steps||Achieve 8,000 steps||20 points||Daily when 8,000 steps has been achieved.|
|Stay Active||More than 50,000 steps in 7 days||50 points||Weekly|
|Weigh it up||Update weight in the app||10 points||Weekly|
|Special Milestones||Chat with Geri every day, following the wellness programme & complete milestones to get points.||35 points||Daily|
There will be special limited time challenges that allow you to earn more points. These will be let known to you in the challenges section and GERI.
ACCEPT FRIEND’S CODE
Your friend will receive the message. Have them click the link in the message and your friend will be led to the Apple or Google Play store to download the app.
To check: Tap on ‘More’. Tap on ‘Invite friends’. The ‘Code from a friend’ and ‘Redeem’ portion will no longer be there.