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Frequently Asked Questions

 

1. Who is eligible for the birthday treats?

 

DPS Policyholders between the age of 17 to 65 (based on age next birthday) are eligible for the Birthday Treats Programme.

 

 

2. How will I be informed of the birthday treats?

 

You will receive an email or sms greeting a month before your birthday.

 

 

3. How do I redeem the birthday vouchers?

 

You can redeem the vouchers via our UPGREAT mobile application.

The vouchers can be found under ’<Month> Birthday Treats’ after you have registered. (For example, March Birthday Treats)

 

 

4. How many times can I redeem the vouchers?

 

You can redeem each voucher once only. For more details, please refer to the terms and conditions for the respective vouchers via the UPGREAT app.

 

 

5. I am eligible for the birthday treats but I did not receive the email or sms greetings. How do I get access to the vouchers?

 

If you are eligible for the birthday treats, you can view or redeem the vouchers via the UPGREAT app.

 

 

6. I still do not see the vouchers in my UPGREAT account after I have done the verification.  What should I do?

 

Please contact us at wecare-sg@greateasternlife.com