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Frequently Asked Questions (GETGREAT)


General

1. What is GETGREAT?

GETGREAT  is the all round platform that will provide you with wellness goals and programmes, health tips, challenges you can enjoy on your own and with  your friends who you can invite. You can  start your journey with GERI, your first ever AI-hybrid wellness coach 24/7. You can earn  points through activities and with your points redeem for rewards.
 

2. What are the steps to join GETGREAT?

  1. Download GETGREAT from the Apple store or the Google Play store
  2. Register an account with GETGREAT using your email and password
  3. Choose your health goals and fill in your profile with your name, age and gender.
  4. Engage in health and wellness conversations with Geri.
  5. Complete challenges, earn points & redeem rewards
     

3. Who can sign up for GETGREAT? Do I Have to pay?

Anyone and everyone!  This is free for all to enjoy.
 

4. My points are expired. Can I get them pushed to next month?

Please use your points. Once it expires, it will be deleted.

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Account Related

1. How do I change my account details?

Click on “more”. Click on your name and you can change your account details here.


2. Will my personal details for my policy be automatically updated once I change them in GETGREAT?

No, any changes of personal details in GETGREAT will only be reflected in the mobile app and NOT in your policy. Please contact your agent or Customer Service to update your personal details to be reflected in your policy.
 

3. I am not able to log in, what should I do?

If you encounter login issues please direct your enquiries to :

For Singapore,  enquiries on your  ID : 1800 248 2888 / +65 248 28888 (overseas) 9am to 5.30pm (Mon-Fri). Email : wecare-sg@greateasternlife.com


4. I’m unable to remember my password, what do I do?

Go to the Login screen and tap Forget Password.


5. I am not receiving any push notifications from GETGREAT. What should I do?

For iOS

  1. Go to Settings > Notifications > On
  2. A list of apps that support push notifications will appear
  3. Go to the GETGREAT icon
  4. Turn on notifications

For Android

  1. Go to Settings > Apps
  2. Tap on GETGREAT icon
  3. Scroll to app Settings, Tap on Notifications
  4. Slide to switch on Notifications
     

6. The push notifications from GERI are too frequent. How do I stop receiving these notifications?

For iOS

  1. Go to Settings > Notifications > Off
  2. A list of apps that support push notifications will appear
  3. Go to the GETGREAT icon
  4. Turn off notifications

For Android

  1. Go to Settings > Apps
  2. Tap on GETGREAT Singapore icon
  3. Scroll to app Settings, Tap on Notifications
  4. Slide to switch off Notifications


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Redemption Related

1. How do I redeem the vouchers?

Click on rewards. Click on the reward you want. If you have enough points you can click redeem now. You will be prompted to key in NRIC no. and an email be sent to you on your reward within 3 working days.

 

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Technical Related

1. My app keeps crashing, what should I do?

  • Try updating the version of the app by checking the App Store
  • Try restarting your phone
     

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Points Table

Category Activity Qualification Points Award Frequency
Registration
Incentives
Download & registration Successfully download and create an account with Name,  email & password 50 points 1 time award based on successful and unique registration of email
Complete profile Name
DOB
Height
20 points 1 time award for completion of profile
Connect wearable Sync a fitness tracker of choice 20 points 1 time award based on successful sync of fitness tracker
Daily Challenges 8000 steps Achieve 8,000 steps 20 points Daily when 8,000 steps has been achieved. 

Special

Booster Challenges

Stay Active More than 50,000 steps in 7 days 50 points Weekly  
Weigh it up Update weight in the app 10 points Weekly  
Special Milestones Chat with Geri every day, following the wellness programme & complete milestones to get points.  35 points Daily

There will be special limited time challenges that allow you to earn more points. These will be let known to you in the challenges section and GERI.
 


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Step by Step Guideline


Download GETGREAT now



How to Invite Friends with GETGREAT

INVITE FRIENDS

  1. Tap on ‘More’.
  2. Tap on ‘Invite friends’.
  3. Tap on ‘Share My Code’. You can the share via various options
    email, Facebook, Whatsapp, Wechat and more.

ACCEPT FRIEND’S CODE

Your friend will receive the message. Have them click the link in the message and your friend will be led to the Apple or Google Play store to download the app.

  1. Download GETGREAT from the Apple store or the Google Play store
  2. Register an account with GETGREAT using your email and password
  3. Choose your health goals & fill in profile with your name, age & gender                   
  4. Once they have completed the sign up, tap on ‘More’.
  5. Tap on ‘Invite friends’
  6. Key in the code which was in the message they received.
  7. Tap Redeem’

To check: Tap on ‘More’. Tap on ‘Invite friends’. The ‘Code from a friend’ and ‘Redeem’ portion will no longer be there.

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