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Frequently Asked Questions (GETGREAT)


General

1. What is GETGREAT?

GETGREAT is the all-round platform that will provide you with wellness goals and programmes, health tips, challenges you can enjoy on your own and with your friends who you can invite. You can start your journey with GERI, your first ever AI-hybrid wellness buddy 24/7. You can earn points through activities and with your points redeem for rewards.

 

2. What are the steps to join GETGREAT?

  1. Download GETGREAT from the Apple store or the Google Play store
  2. Tap on ‘Get started’ and register an account with GETGREAT using your email and password
  3. Choose your health goals and fill in your profile with your name, age and gender. 
  4. Engage in health and wellness conversations with GERI. 
  5. Complete challenges, earn points & redeem rewards
 

3. Who can sign up for GETGREAT? Do I Have to pay?

Anyone and everyone!  This is free for all to enjoy.
 

 

4. How do I register for a GETGREAT account?

Tap on “Get started” and key in your email address and a preferred password. Do ensure that there are no spacing between the cursor and the last alphabet of the email

 

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Account Related

1. How do I change my account details?

Tap on the “More” tab. You can change your account details after you have tap on “your name (e.g. John Lee)”. At this moment, you are not allowed to change email.


2. Will my details in GETGREAT be updated in my other Great Eastern’s account(s)? 


Any changes in your GETGREAT account will only be reflected in the app and not in your other Great Eastern policies/certificates.

Please update your personal details for your policies/certificates. You can contact your Financial Representatives or Customer Service.

By Email: wecare-sg@greateasternlife.com

By Phone:

1800 248 2888 (for local calls)

+65 6248 2888 (for overseas calls)

 9am – 5.30pm, Mon – Fri.

 

3. I can’t log in, what should I do?

Please ensure:

-        You have already signed up for an GETGREAT account

-        You have entered a valid and correct email address (UPGREAT and GETGREAT must have the same email address)

-        You have entered a correct password

If the issue persist, please contact us:

By Email: wecare-sg@greateasternlife.com

By Phone:

1800 248 2888 (for local calls)

+65 6248 2888 (for overseas calls)

9am – 5.30pm, Mon – Fri.


4. I’m unable to remember my password, what do I do?

Go to the Login screen and tap “Forget Password”. An email with the instructions will be sent to you


5. I am not receiving any push notifications from GETGREAT. What should I do?

For iOS

  1. Go to Settings > Notifications > On
  2. A list of apps that support push notifications will appear
  3. Go to the GETGREAT icon
  4. Turn on notifications

For Android

  1. Go to Settings > Apps
  2. Tap on GETGREAT icon
  3. Scroll to app Settings, Tap on Notifications
  4. Slide to switch on Notifications
     

6. The push notifications from GERI are too frequent. How do I stop receiving these notifications?

For iOS

  1. Go to Settings > Notifications > Off
  2. A list of apps that support push notifications will appear
  3. Go to the GETGREAT icon
  4. Turn off notifications

For Android

  1. Go to Settings > Apps
  2. Tap on GETGREAT Singapore icon
  3. Scroll to app Settings, Tap on Notifications
  4. Slide to switch off Notifications
 

7.  If my GETGREAT account email address is different from UPGREAT, am I still able to receive my rewards?

No. Your UPGREAT & GETGREAT must have the same email ID. 

 

8. Can I have more than one GETGREAT account?

No, you are not allowed to have more than one UPGREAT account. 

Great Eastern reserves the rights to disable, delete, or suspend your account if you invent a false persona or misrepresent your real identity. Once your account is disabled, deleted, or suspended, you will not be allowed to create another account without our permission.


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Points and Rewards Related

1.     My points expire at the end of the month. Can I get an extension or points reinstated?

Please use your points as it will expire at the end of the month. Points are not allowed to be extended or reinstated.

 

2.     I cannot redeem the same reward twice in the same month.

Currently, we do not allow double redemption of the same reward.

 

3.     Can I change my redemption after I have successfully redeemed?

Unfortunately, we are unable to change the redemption once user has redeemed.

 

4.     How do I redeem UPGREAT points?

Tap on “Rewards” tab. Tap on the point’s reward of your choice and tap on “Redeem Now”. You will be prompted to key in your NRIC and an email will be sent to you on your reward after 3 working days (Excluding weekends & Public Holiday).

 

5.     After completing the redemption, how long will I get my UPGREAT points?

Once you redeemed, your UPGREAT points will be in UPGREAT after 3 working days (Excluding weekends & Public Holiday). If you do not have an UPGREAT Account, you must download UPGREAT from the app store and create an account with same GETGREAT registered ID (email).

 

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Technical Related

1.     My app keeps crashing, what should I do?

  • Please update the latest version of the app by checking the App Store
  • Restarting your phone
 
2.  Why my points earned has not been credited yet? E.g. Stay Active

The points earned will be credited after you have sync the steps tracker to GETGREAT. This may take up to 2 days upon synchronisation.
 
 

3. What should I do if my steps are not captured?

Please wait after 2 days after synchronisation. If the problem remains unresolved, please contact us at Getgreat-sg@greateasternlife.com

 

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Points Table

Category Activity Qualification Points Award Frequency
Registration
Incentives
Download & registration Successfully download and create an account with Name,  email & password 50 points 1 time award based on successful and unique registration of email
Complete profile Name
DOB
Height
20 points 1 time award for completion of profile
Connect wearable Sync a fitness tracker of choice 20 points 1 time award based on successful sync of fitness tracker
Daily Challenges 8000 steps Achieve 8,000 steps 20 points Daily when 8,000 steps has been achieved. 

Special

Booster Challenges

Stay Active More than 50,000 steps in 7 days 50 points Weekly  
Weigh it up Update weight in the app 10 points Weekly  
Special Milestones Chat with Geri every day, following the wellness programme & complete milestones to get points.  35 points Daily

There will be special limited time challenges that allow you to earn more points. These will be let known to you in the challenges section and GERI.
 


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Step by Step Guideline


Download GETGREAT now



How to Invite Friends with GETGREAT

INVITE FRIENDS

  1. Tap on ‘More’.
  2. Tap on ‘Invite friends’.
  3. Tap on ‘Share My Code’. You can the share via various options
    email, Facebook, Whatsapp, Wechat and more.

ACCEPT FRIEND’S CODE

Your friend will receive the message. Have them click the link in the message and your friend will be led to the Apple or Google Play store to download the app.

  1. Download GETGREAT from the Apple store or the Google Play store
  2. Register an account with GETGREAT using your email and password
  3. Choose your health goals & fill in profile with your name, age & gender                   
  4. Once they have completed the sign up, tap on ‘More’.
  5. Tap on ‘Invite friends’
  6. Key in the code which was in the message they received.
  7. Tap Redeem’

To check: Tap on ‘More’. Tap on ‘Invite friends’. The ‘Code from a friend’ and ‘Redeem’ portion will no longer be there.

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