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Precautionary measures at Great Eastern customer service centres in response to 2019 Novel Coronavirus (2019-nCoV)

Dear Customer,

The Ministry of Health has announced as of 7 Feb 2020 that the 2019 Novel Coronavirus (2019-nCoV) situation in Singapore - under the ‘Disease Outbreak Response System Condition’ (DORSCON) level is now at ORANGE Alert. Our customers & colleagues remain of utmost importance to us. Our customer service centres remain in operation on a Business-As-Usual basis (9am-5.30pm Mondays to Fridays, excluding public holidays). Customers can also continue to reach us through our financial representatives, via our hotlines 1800 248 2888 / +65 6248 2888 (9am-5.30pm weekdays) or email us on wecare-sg@greateasternlife.com / gicare-sg@greateasterngeneral.com.

We have taken precautionary measures, such as stepped-up cleaning in common areas of our offices and provision of hand sanitizers. Our front-line customer service staff have been equipped with masks & hand sanitizers for necessary use. To mitigate risk of infection and virus spread, we have also put in place temperature screening for all visitors at our customer service centres & offices. Visitors will be asked to fill in relevant health declarations to facilitate contact tracing procedures in case information is later required. We seek your full cooperation with our staff, and thank you for your patience and understanding.

In the interest of public health, we urge you to refrain from visiting our centres should you be unwell, or if you have travelled to/from affected regions, have relatives/friends serving LOA/quarantines. If you have flu symptoms or register a fever, we strongly urge you to seek immediate medical attention.

We encourage you to contact us through your financial representatives, or call/email us on the above contact numbers/emails for assistance. Alternatively, you may also log into our online e-Connect platform for your policy information or perform selected transactions. 

Thank you for your continuing support. We will continue to provide updates with more information as the national situation evolves.

 

Yours faithfully

Patrick Kok

MD, Group Operations

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd