eConnect

1. Go to e-Connect
2. There are 2 methods to login
   1. If you intend to login via Great Id, click on the [Sign in with Great ID]. Enter Great Id and password before clicking the [Submit] button
   2. Otherwise, you can login via SingPass Mobile App

If you have difficulties logging in, email us at wecare-sg@greateasternlife.com or call us at 1800 248 2888 (weekdays 9am to 5.30pm). We'd be happy to help.

1. Go to e-Connect and click [Log in with Great ID].
2. Click [Forgot Your Password?].
3. Enter your Great ID, then click [Next]. An email verification pin will be sent to your registered email address.
4. Enter the pin and click [Next].
5. Enter your new password and and re-enter your new password to confirm new password entry. Then click [Next].

1. Click on [Log in].
2. Select [Change Password] from the dropdown list.
3. Enter your Current Password , new password and re-enter your password. Then, click [Submit]. Your new password will be in effect.

1. Click on [Log in].
2. Select [View Profile] from the dropdown list.
3. Under [My Profile], 3 options are available:
   1. Update via SingPass MyInfo
   2. Update contact numbers and email
   3. Update policy addresses
4. Update your particulars and click on [Preview].
5. Under [Declaration], check the box [I accept the terms and conditions as stated above] and click [Submit].
6. You will see an acknowledgement screen if your submission is successful.

To change your OTP, please download the Great Eastern app and update your Personal particulars under the Services tab.

1. Click on [My Service Request].
2. Select [Change Payment Frequency] and follow the step-by-step guide.

As part of our efforts to Go-Green and reduce our carbon footprint with paperless notifications, we have made most of your policy documents digitally available on eConnect and we have discontinued hardcopy letters sent by post.

We will continue to send hardcopy letters and notices for important correspondences, or where digital copies are not available.

Once you have logged in to eConnect, you can view your eDocuments via [My Document]. Look for the subcategory and document type mentioned in the SMS or email in order to view or download your eDocuments.

For example: [Letters and Notices] (Subcategory) – [Lapse Notice] (Document Type)

Alternatively, you can refer to [Recent eDocuments] to view your 30 most recent eDocuments.

You can conveniently change your correspondence preference (either to receive digital copies on eConnect or hardcopy by post) through via [Correspondence Preference] under [My Profile] on eConnect.

1. Click on [Login].
2. Select [View Profile] from the dropdown list.
3. Click on [Correspondence Preference].
4. Select hardcopy or electronic mode to receive your policy documents.
5. Click on [Save].

eDocuments older than 3 years will not be shown on eConnect. You are also not able to view eDocuments under policies in which you are no longer the policyholder.

If you need to view eDocuments that are no longer on eConnect, you may contact our customer service at 1800 248 2888 or email us at wecare-sg@greateasternlife.com.

You are receiving a secure message as your email domain does not fall under Great Eastern's trust listing. Therefore, we are sending the eDocument as a secure message and will require you to download the message via the Great Eastern Message Centre.

Don't worry, the secure message is not a phishing email. Note that the email is sent from enotification-sg@greateasternlife.com.