eConnect

1. Go to e-Connect
2. There are 2 methods to login
   1. If you intend to login via Great Id, click on the [Sign in with Great ID]. Enter Great Id and password before clicking the [Submit] button
   2. Otherwise, you can login via SingPass Mobile App

If you have difficulties logging in, email us at wecare-sg@greateasternlife.com or call us at 1800 248 2888 (weekdays 9am to 5.30pm). We'd be happy to help.

1. Go to e-Connect and click [Log in with Great ID].
2. Click [Forgot Your Password?].
3. Enter your Great ID, then click [Next]. An email verification pin will be sent to your registered email address.
4. Enter the pin and click [Next].
5. Enter your new password and and re-enter your new password to confirm new password entry. Then click [Next].

1. Click on [Log in].
2. Select [Change Password] from the dropdown list.
3. Enter your Current Password , new password and re-enter your password. Then, click [Submit]. Your new password will be in effect.

1. Click on [Log in].
2. Select [View Profile] from the dropdown list.
3. Under [My Profile], 3 options are available:
   1. Update via SingPass MyInfo
   2. Update contact numbers and email
   3. Update policy addresses
4. Update your particulars and click on [Preview].
5. Under [Declaration], check the box [I accept the terms and conditions as stated above] and click [Submit].
6. You will see an acknowledgement screen if your submission is successful.

To change your OTP, please download the Great Eastern app and update your Personal particulars under the Services tab.

1. Click on [My Service Request].
2. Select [Change Payment Frequency] and follow the step-by-step guide.

1. Click on [Login].
2. Select [View Profile] from the dropdown list.
3. Click on [Statement Preference].
4. Select paper or electronic mode to receive your Annual Bonus and Terminal Bonus Statement(s). Then click on [Save].

We are pleased to inform that following our launch of the E-policy Contracts last year, we are stepping up on our efforts to Go-Green and reduce our carbon footprint with paperless notifications. We will progressively move our servicing letters towards electronic documents (eDocument) and discontinue hardcopy letters sent via postal service.

Starting from September 2020, you will be notified via SMS and email when following letters and notices are ready for viewing on eConnect:

1. Change Payment Method Acknowledgement
2. Credit Card Pre-Deduction Notice
3. GIRO Pre-Deduction Notice
4. Policy Loan Acknowledgement
5. Update Bank Account Number Acknowledgement

Progressively, we will convert the following letters and notices to electronic documents by end-2020:

1. Full Repayment of Loan Letter
2. ILP Fund Switch Acknowledgement
3. Surrender Acknowledgement
4. Survival Benefit Statement
5. Automatic Premium Loan (APL) Notice
6. Change Payment Frequency Acknowledgement
7. Coupon and Dividend Payout Letter
8. Official Receipt
9. Policy Payout – Direct Credit Letter
10. Premium Notice

Once you have logged in to eConnect, you can view your eDocuments via [My Document]. Look for the subcategory and document type mentioned in the SMS or email in order to view or download the eDocuments.

For example: [Letters and Notices] (Subcategory) – [Lapse Notice] (Document Type)

If you wish to continue to receive hardcopy letters, you may submit a request via our online form.

eDocuments older than 3 years will not be shown on eConnect. You are also not able to view eDocuments under policies in which you are no longer the policyholder.

If you need to view eDocuments that are no longer on eConnect, you may contact our customer service at 1800 248 2888 or email us at wecare-sg@greateasternlife.com.

You are receiving a secure message as your email domain does not fall under Great Eastern's trust listing. Therefore, we are sending the eDocument as a secure message and will require you to download the message via the Great Eastern Message Centre.

Don't worry, the secure message is not a phishing email. Note that the email is sent from enotification-sg@greateasternlife.com.