- What will I receive upon a successful recovery?
As a token of our appreciation, you will be rewarded with 5000 UPGREAT Points* in your UPGREAT account and you can redeem shopping, dining and lifestyle e-vouchers from your favourite merchants. We will inform you upon successful claim recovery from the other insurer. The UPGREAT Points will be credited within two weeks from the date we receive the payment from the other insurer.
*We reserves the right to replace the credits with an item of similar value at any time and without notice in its absolute discretion.
UPGREAT, your all-in-one rewards platform that makes any day GREAT with shopping, dining and lifestyle rewards. If you are new to UPGREAT app, please visit our website for more details. You can also learn more about UPGREAT in our FAQs.
- What is a Letter of Guarantee (LOG)?
A LOG* is a facility Great Eastern extends to our GREAT SupremeHealth Lives Assured. When you are admitted to a hospital, a LOG can be obtained at the hospital to waive the pre-admission deposit amount of up to S$30,000 for Restructured Hospital and S$10,000 for Private Hospital.
*Note: Applicable only when GREAT SupremeHealth Life Assured does not use Health Connect.
- How does the LOG work?
LOG is available only at the participating Restructured hospitals and Private hospitals in Singapore. You may request for a LOG in the event that you are unable to settle the pre-admission deposit. The LOG can be used to waive the deposit up to S$30,000 for Restructured Hospital and S$10,000 for Private Hospital, thus alleviating your financial burden.
- Who is eligible for a LOG?
LOG will be issued if the pre-set rules are fulfilled. Great Eastern reserves the right and at its discretion, to decline the request for a LOG in other circumstances which may not be listed below.
a) Only for GREAT SupremeHealth’s Life Assured
b) Must be accompanied with Medical Claims Authorisation Form (MCAF)
c) Only applicable for Singapore Citizen or Singapore Permanent Resident
d) Policy is in-force at the date of hospital admission
e) Life Assured was accepted for cover at standard risk
f) The medical conditions and treatments are not excluded from the policy