|Scenario||Claimant to submit the death claim||Documents to submit|
|Deceased had left a will||Executor of Last Will||
|Deceased did not leave a Last Will : -|
|Deceased is married||Spouse||
|Widowed / Divorced with adult children||Any adult child||
|Single with surviving parents||Either parent||
|Single with no surviving parents||Any sibling||
|Total Eligible Expenses||S$10,000|
|Eligible Expenses in excess of Deductible||S$6,500|
|Less: Co-Insurance (10%)||(S$650)|
|Nett Amount Payable under Supreme Health||S$5,850|
|Hospital||Name of Short-Stay Ward|
|Tan Tock SEng Hospital||Emergency Diagnostics & Therapeutic Centre (EDTC)|
|National University Hospital||Extended Diagnostic Treatment Unit (EDTU)|
|Singapore General Hospital||Emergency Observation Ward (EOW)|
|Alexandra Hospital||Extended Diagnostic Treatment Unit (EDTU)|
|Khoo Teck Puat Hospital||Extended Diagnostic Treatment Unit (EDTU)|
|Changi General Hospital||Short Stay Unit (SSU)|
|Institute of Mental Health||Observation Ward|
1. What is a Letter of Guarantee (LOG)?
A LOG* is a facility Great Eastern extends to our Supreme Health Lives Assured. When you are admitted to a hospital, a LOG can be obtained at the hospital to waive the
pre-admission deposit amount of up to S$10,000.
*Note: Applicable only when Supreme Health Life Assured does not use Health Connect.
2. How does the LOG work?
LOG is available only at the participating Restructured hospitals and Private hospitals in Singapore. You may request for a LOG in the event that you are unable to settle the
pre-admission deposit. The LOG can be used to waive the deposit up to S$10,000, thus alleviating your financial burden.
3. Who is eligible for a LOG?
LOG will be issued if the pre-set rules are fulfilled. Great Eastern reserves the right and at its discretion, to decline the request for a LOG in other circumstances which may
not be listed.
a) Only for Supreme Health’s Life Assured
b) Must be accompanied with Medical Claims Authorisation Form (MCAF)
c) Only applicable for Singapore Citizen or Singapore Permanent Resident
d) Policy is in-force at the date of hospital admission
e) Life Assured was accepted for cover at standard risk
f) There is no pending premium for more than 1 month
g) There are no pending claims in progress
h) The medical conditions and treatments are not excluded from the policy
Example: If you are covered under Supreme Health and Total Health.
If a pre-admission deposit of S$12,000 is required, the LOG will issue a waiver of S$10,000. The hospital will collect the outstanding in excess of S$10,000 or not reimbursable under Total Health from you. The outstanding amount may be payable by cash and/or Medisave. You may check with the respective hospitals for more details.
Note: If you are covered only under Supreme Health, you will have to bear the Deductible and Co-insurance. LOG will waive the upfront cash deposit, after deducting Deductible and Co-insurance, up to S$10,000.
List of Participating Private Hospitals