|Progress of Resolution / Investigation||Service Standards*|
|Provide acknowledgement reply||T+2 working days|
|Provide final resolution||T+14 working days|
(T+14 working days)
|Interim reply will be sent by T+14 working days, and every subsequent 14 working days, until final resolution given|
*"T" denotes the date of receipt of the complaint.
Independent Party Review
In the event that our final resolution is not to your satisfaction, and you wish to seek a third party opinion, we would suggest that you approach the Financial Industry Disputes Resolution Centre (FIDReC) for an independent assessment of your case. FIDReC is an independent and impartial institution specialising in the resolution of disputes between financial institutions and consumers. Its address is listed below:-
Financial Industry Disputes Resolution Centre (FIDReC)
112 Robinson Road #08-01 HB Robinson Singapore 068902
Tel : (65) 63278878, Fax : (65) 63278488
Email : firstname.lastname@example.org
Thank you for insuring with Great Eastern.