Select your country and language

Make a claim

To make your insurance claim, please select an option from the dropdown menu below. Simply follow the step by step guide to submit your claim.

Make a claim

What type of claim do you want to make?

For General Insurance claims, please click here.

* Disability Income Claim includes PayCare, PaySecure, and Pay Assure.
* Critical Illness Claim includes Living Assurance, Early-Payout CriticalCare Plus Claim (EPCC), Critical Care Advantage (CCA), and Cancer Care.

Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

  1. ElderShield Claim Form
  2. Clinical Abstract Application
  3. Assessor Statement –  refer to attached list of appointed Assessors and call the clinic to make an appointment for the severe disability assessment
  4. Any available medical records or discharge summary


  1. Submit the ElderShield Claim Form to the Panel Assessor and he would send the documents to Great Eastern Life upon completion.
  2. You may arrange for clinic visit or house call with any of the appointed assessors. The charges are $50 for clinic visit and $150 for house call. Please pay for the assessment fee first and we will reimburse you the assessment fee when your claim is successful.

Step 2: Submit documents

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.

Please submit all claims documents through your Great Eastern Life distribution representative or by post to our Claims Department:

The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #13-01
Singapore 048659

We will write to you to inform you of the status of the claim.

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

To read frequently asked questions about claims, click here.

Check Claim Status

Upon filing a claim, you may check on the status of your submission via three channels listed below. 

Back to top
Need help?
For product enquiries
For customer service
Get Help
Contact Us
Make a claim
Buy General Insurance
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd