Some incidences include:

• Foreigners who are our life assured
• If you are insured under our Premier Health Plan or Hospital and Surgical Protector plan
• Bills that were incurred overseas
• Pre and post hospitalisation bills
  

Depending on the type of hospital, the process will be different and applicable after you have been diagnosed. Download and print the relevant Doctor's Statement document (as above) and bring it along with you to the hospital. The Doctor Statement is to be completed by the doctor who diagnosed you. You will be required to pay a fee for the application. 

For restructured hospital (public hospital), apply through the hospital's Medical Report Office (MRO). This may take approximately 6-8 weeks.
 

For private hospital, pass the doctor's statement to your attending doctor to complete during your visit.

¹ For claims more than $2,000, the Doctor’s Statement must be completed by the attending doctor and submitted to us. For Great SupremeHealth/ MaxHealth / Premier Health Plan (with deductible) claim, the Doctor’s Statement is required only if the claim amount exceed the deductible amount. The Doctor’s Statement is furnished at the expense of the claimant.

For claims less than $2,000 or less than the deductible amount for Great SupremeHealth / MaxHealth / Premier Health Plan (with deductible), the Company may waive the medical report if there is sufficient documentary evidence to show the cause of hospitalisation / disability and period of disability. For example, Doctor’s Memo certifying the date of accident, the injuries sustained and diagnosis.

² For the documents mentioned in item (4) above, copies of the hospital bills will be accepted for Hospitalisation Benefit, Lifetime Hospital Benefit claim, stand-alone Hospital Cash Protector (HCP) claim, Premier Medicash claim and Hospital Income Benefit Rider. Original final hospital bill is required for all Hospital & Surgical Benefit claim for the reimbursement of Surgeon’s fee, Anaesthetist’s fee, stand-alone Hospital & Surgical Protector (HSP) , Premier Health Plan (PHP) claim, Great Supreme Health claim and Max Health claim.

*To authorise a Great Eastern Financial Representative (other than your designated Financial Representative for this policy) to handle the claim, please download this authorisation letter and submit it together. 

How to check your claim status

• View online: e-Connect
  
• Contact your Great Eastern Financial Representative
  
• Call our customer service at: 1800 248 2888
  
• Email us at: MedicalClaims-SG@greateasternlife.com

View our FAQs for Medical / Hospitalisation Claims.

For General Insurance claims, visit our General Insurance claims page.