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New claim

Electronic filing submission (e-file)

The e-file facility was set up by the Ministry of Health to electronically submit your insurance claims. You are eligible for this if you are our GREAT SupremeHealth customer who is a Singapore citizen or permanent resident. The hospital will file the claim on your behalf and you will not need to do anything as we will receive your claims directly from the hospital. 

 

Should we need further documents, we will reach out to you directly. 

 

Great Eastern Claims Processing Duration

The following claims return rate table shows how long it takes Great Eastern to process Integrated Shield Plan (IP) claims with positive payouts. Please note that the durations below do not apply to rider claims.

 

Median Claims Processing Duration (days)  1 75th Percentile Claims Processing Duration (days) 2
0 (Same Day) 1

  

Data period is from 1 - 30 Jun 2022

*The number of days that insurers take to process claims include the time it takes to obtain medical records from claimants or medical institutions.

Median Claims Processing Duration means that 50 out of 100 claims are processed by the insurer within the indicated number of days in the table.

2  75th Percentile Claims Processing Duration means that 75 out of 100 claims are processed by the insurer within the indicated number of days in the table.

 

Note: Our information is published on a monthly basis, whereas MOH website publishes on a quarterly basis.

Non-electronic filing submission (Non e-file)

You will need to submit your insurance claim directly to us if you were not eligible* for the electronic filing (e-file) submission process. Simply follow these steps after your treatment/discharge to make your claim.

Step 1: Prepare the required documents

(a) Download these documents:

  1. Claimant's Statement
    Complete this form for us to find out more details.

  2. Clinical Abstract Application
    This form provides us with your consent to attain your medical information from the hospital on your behalf.


  3. Doctor's Statement
    To be completed by your attending doctor, and applicable if your claim is more than $2,000 or your plan's deductible amount1

(b) Obtain these supporting documents:
 

  • Original final hospital/medical bills and receipts2
  • Hospital discharge summary report (if available)
  • A copy of the reimbursement letter/discharge voucher from the insurer/employer (if there was previous reimbursement from another insurer/employer)
  • If your Medisave was used to pay part of your hospital/ medical bills, please provide a copy of the "Medisave payment and claims" statement. This statement states the deduction details which we will need to process your claim. Go to www.cpf.gov.sg/healthcare with your Singpass and proceed to "latest healthcare payments and claims" to retrieve the statement.

Step 2: Submit your documents

a. Your Great Eastern Financial Representative

 b. Customer Service Centre

 c. By post:

 

Attention to: Health Claim Services

The Great Eastern Life Assurance Company Limited

1 Pickering Street

Great Eastern Centre #01-01

Singapore 048659

Pre and post hospitalisation claim

All pre and post hospitalisation claims can only be done through a direct submission to us. If you intend to submit your pre and post hospitalisation bills for your claim, please follow these steps:

Step 1: Prepare the required documents

  • Download the submission of further original bills form
  • Attach original final hospital/medical bills and receipts
  • If your Medisave was used to pay part of your hospital/ medical bills, please provide a copy of the "Medisave payment and claims" statement. This statement states the deduction details which we will need to process your claim. Login to www.cpf.gov.sg/healthcare with your Singpass and proceed to "Latest healthcare payments and claims" to retrieve the statement.

Step 2: Submit your documents

a. Your Great Eastern Financial Representative

b. Customer Service Centre

c. By post:

 

Attention to: Health Claim Services

The Great Eastern Life Assurance Company Limited

1 Pickering Street

Great Eastern Centre #01-01

Singapore 048659

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