Depending on the type of hospital, the process will be different and applicable after you have been diagnosed. Download and print the relevant Doctor's Statement document (as above) and bring it along with you to the hospital. The Doctor Statement is to be completed by the doctor who diagnosed you. You will be required to pay a fee for the application. 

For restructured hospital (public hospital), apply through the hospital's Medical Report Office (MRO). This may take approximately 6-8 weeks.
 

For private hospital, pass the doctor's statement to your attending doctor to complete during your visit.

¹ For claims more than $1,500, the Doctor’s Statement must be completed by the attending doctor and submitted to us. For claims less than $1,500, the Doctor’s Statement does not need to be submitted if there is sufficient documentary evidence e.g. a Doctor’s Memo or Inpatient Discharge Summary Report to show the cause of hospitalisation/ disability and period of disability.

² Copies of the hospital bills will be accepted for Hospitalisation Allowance/Benefit claim. Original final hospital bills are required for medical reimbursement claims.

*To authorise a Great Eastern Financial Representative (other than your designated Financial Representative for this policy) to handle the claim, please download this authorisation letter and submit it together. 

How to check your claim status

• View online: eConnect or the Great Eastern app
  
• Contact your Great Eastern Financial Representative
  
• Call our Claims Specialist Hotline at 6856 8548
  
• Email us at: LifePAClaims-SG@greateasternlife.com
  

View our FAQs for Personal Accident claims.

For General Insurance claims, visit our General Insurance claims page.