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Frequently Asked Questions

1.    What is Live Great Fridays?

Live Great Fridays is a new campaign under Great Eastern’s Live Great Programme offering policyholders who are Live Great card members with attractive Health and Wellness deals for redemption in the form of e-vouchers from every first Friday of the month.

2.    Who are eligible to redeem the Live Great Fridays Deals?

Participation is limited to Eligible Participants (as defined below):

“Eligible Participant” means a person who is the holder of a Valid Live Great Card.

“Valid Live Great Card” means a Live Great Card containing a 16 digit number issued to policyholders who purchased:

(a)  any individual life, accident or health policy offered by Great Eastern Life; or

(b)  any general insurance plans offered by Great Eastern General Insurance Limited except for single trip travel insurance plans,

which is in force as at 26 January 2018.

3.    How can I redeem the Live Great Fridays Deals?

Step 1: Visit the Live Great Fridays Mobile Web Redemption Portal at www.livegreatfridays.com.sg. Login and reserve the e-voucher of featured Deal under “All Rewards”. Note that the reserved e-voucher will expire within 12 hours if left unredeemed.

Step 2: Visit any participating merchant outlet to present the e-voucher. The e-voucher can be found under “My Rewards” >> Tap on anywhere on the Deal

Step 3: Tap on “Redeem Now” button only upon payment and allow the outlet staff to key in “Outlet Identification Number”. Complete the redemption by making payment for your Live Great Fridays Deal. Note that session will timeout if user remains inactive for more than one minute.

4.    What is “Outlet Identification Number”?

It is a unique 6-digit verification code which the merchant outlet staff needs to enter in your mobile phone screen to validate and complete the redemption.

5.    Can I combine the Live Great Fridays Deal with other offers or promotions?

Live Great Fridays Deal is not valid with other ongoing discounts, offers, rebates, vouchers, promotions, privileges or membership/loyalty programs.

6.    Can I redeem the Live Great Fridays Deal more than once?

Each Live Great card member is limited to one redemption per transaction per month, while stocks last on a first-come-first-serve basis. Multiple redemptions in one transaction are not allowed.

7.    Can I still redeem if my reserved e-voucher has expired?

Once the reserved e-voucher has expired, you will be required to reserve the e-voucher again, subject to availability.

8.    Can I cancel the reserved e-voucher if I have decided not to redeem it?

Yes you can cancel the reservation under “My Rewards” >> “Reward Details” >> “Cancel Reservation” button.

9.    I forgot to bring my Live Great Card. Can I still redeem the Live Great Fridays Deals?

The Live Great Card is not required to be presented during redemption of the Deal at the merchant outlet. If you are an Eligible Participant, you can login via the Live Great Fridays Mobile Web Redemption portal at www.livegreatfridays.com.sg to reserve and redeem the Deal.

Redemption using physical Live Great Card alone will not be valid.

10.  I lost my Live Great Card. Can I still redeem the Live Great Fridays Deals?

The Live Great Card is not required to be presented during redemption of the Deal at the merchant outlet. If you are an Eligible Participant, you can login via the Live Great Fridays Mobile Web Redemption portal at www.livegreatfridays.com.sg to reserve and redeem the Deal.

To enjoy full suite of benefits under the Live Great Programme, you are strongly encouraged to report loss of Live Great Card for replacement. For assistance, you can email directly to our Customer Service at wecare-SG@greateasternlife.com. Alternatively, you can contact our Customer Service hotline at 1800 248 2888.

11.  I am an existing Great Eastern policyholder and have the Live Great Card. Why am I unable to login?

Please email directly to our Customer Service at wecare-SG@greateasternlife.com or contact our Customer Service hotline at 1800 248 2888 (excluding Public Holidays, Saturdays and Sundays) for further assistance. If you are given a reference ID upon login, please note it down and email to our Customer Service with the reference ID for further assistance.

12.  How can I apply for Live Great Card?

You can apply for Live Great Card via the registration webpage here.

13.  I am a Great Eastern policyholder and have just registered for the Live Great Card. Why am I still unable to login the Live Great Fridays Mobile Web Redemption Portal? 

Please ensure that you have activated your new Live Great account via email verification. You can login after 5 working days upon successful activation of your Live Great account.

14.  I am not a Great Eastern policyholder. Can I register for the Live Great Card to enjoy Live Great Fridays Deals?

The Live Great Card is applicable exclusively to existing Great Eastern policyholders only. Non-policyholders who register for Live Great membership will receive complimentary access to health and wellness content such as Live Great Reads and Tools and receive regular electronic mailers on upcoming Great Eastern campaigns and events.

15.  What are the rest of the upcoming Live Great Fridays Deals?

Please refer to the Live Great website for updates on Live Great Fridays.

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd