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Frequently Asked Questions

1.    What is Live Great Fridays?

Live Great Fridays is a campaign under Great Eastern’s Live Great Programme offering policyholders who are Live Great card members delightful deals for redemption in the form of e-vouchers from one Friday of each month.

2.    Who are eligible to redeem the Live Great Fridays Deals?

Participation is limited to Eligible Participants (as defined below):

“Eligible Participant” means a person who is the holder of a Valid Live Great Card.

“Valid Live Great Card” means a Live Great Card containing a 16-digit number issued to policyholders who purchased:

(a)  any individual life, accident or health policy offered by Great Eastern Life; or

(b)  any general insurance plans offered by Great Eastern General Insurance Limited except for single trip travel insurance plans,

which is in force as at 15 June 2018.

3.    How can I redeem the Live Great Fridays Deals?

a)    Download the UPGREAT mobile application from the Apple App Store/Google Play Store

b)    Sign up for your new UPGREAT account

c)    Receive a 6-digit verification code via email

d)    Complete sign up with the 6-digit verification code

Policyholders with a Live Great Membership

Policyholders without a Live Great Membership

e)    Complete the following steps in UPGREAT to sync your account:

–      Select “Me” at the bottom tab

–      Select “Link Account”

–      Enter your ID type and ID number

–      Confirm your mobile number & receive a 6-digit verification code via SMS

–      Complete verification with the 6-digit verification code

 

f)    Login to UPGREAT and you will view the Live Great Friday deal. Enjoy!

 

e)    Complete the following steps in UPGREAT to sync your account:

–      Select “Me” at the bottom tab

–      Select “Link Account”

–      Enter your ID type and ID number

–      Confirm your mobile number & receive a 6-digit verification code via SMS

–      Complete verification with the 6-digit verification code

 

f)    Sign up for Live Great Membership here. Please ensure to activate your new Live Great account via email verification.

 

g)    Login to UPGREAT 3 working days later and you will view the Live Great Friday deal. Enjoy!

4.    What is “Merchant’s PIN”?
It is a unique 6-digit verification code which the merchant outlet staff needs to enter in your mobile phone screen to validate and complete the redemption.

5.    Can I combine the Live Great Fridays Deal with other in-store offers or promotions by the merchant?
Live Great Fridays Deals are not valid with other ongoing discounts, offers, rebates, vouchers, promotions, privileges or membership/loyalty programs by the merchant.

6.    Can I redeem the Live Great Fridays Deal more than once?
Each Live Great card member is limited to one redemption per transaction per month, while stocks last on a first-come-first-serve basis. Multiple redemptions in one transaction are not allowed.

7.    Can I still redeem my deal if my reserved e-voucher has expired?
Once the reserved e-voucher has expired, you will be required to reserve the e-voucher again, subject to availability.

8.    Can I cancel the reserved e-voucher if I have decided not to redeem it?
Yes you can cancel the reservation under “My Wallet” >> Select “My Rewards” >> Select the e-voucher >> Select “Cancel Reservation” >> Select “Proceed”.

9.    I forgot to bring my Live Great Card. Can I still redeem the Live Great Fridays Deals?

The Live Great Card is required to enjoy the full suite of Live Great members’ privileges. If you are an Eligible Participant, you can login via the UPGREAT mobile app to reserve and redeem the Deal. Redemption using your physical Live Great Card alone is not valid. You will need to present your reserved e-voucher via UPGREAT at the merchant’s participating outlets to redeem the Deal. 

10.  I lost my Live Great Card. Can I still redeem the Live Great Fridays Deals?

The Live Great Card is required to enjoy the full suite of Live Great members’ privileges. If you are an Eligible Participant, you can login via the UPGREAT mobile app to reserve and redeem the Deal. Redemption using your physical Live Great Card alone is not valid. You will need to present your reserved e-voucher via UPGREAT at the merchant’s participating outlets to redeem the Deal.

To enjoy full suite of benefits under the Live Great Programme, you are strongly encouraged to report loss of Live Great Card for replacement. For assistance, you can email directly to our Customer Service at wecare-SG@greateasternlife.com. Alternatively, you can contact our Customer Service hotline at 1800 248 2888.

11.  I am an existing Great Eastern policyholder and have the Live Great Card. Why am I unable to sync my account in UPGREAT?

Please email directly to our Customer Service at wecare-SG@greateasternlife.com or contact our Customer Service hotline at 1800 248 2888 (excluding Public Holidays, Saturdays and Sundays) for further assistance. If you encountered an error message, please note it down and email to our Customer Service.

12.  I am an existing Great Eastern policyholder and have the Live Great Card. I have also successfully synced my account in UPGREAT. But why am I unable to view the Live Great Fridays Deal in UPGREAT?

Please email directly to our Customer Service at wecare-SG@greateasternlife.com or contact our Customer Service hotline at 1800 248 2888 (excluding Public Holidays, Saturdays and Sundays) for further assistance. If you encountered an error message, please note it down and email to our Customer Service.

13.  I am a Great Eastern policyholder and have just registered for the Live Great Card. Why am I still unable to view the Live Great Fridays Deal in UPGREAT?
Please ensure that you have:

a.    Activated your new Live Great account via email verification; and

b.    Synced your account in UPGREAT after 3 working days upon successful activation of your Live Great account.

14.  How can I apply for Live Great Card?

You can apply for Live Great Card via the registration webpage here.

15.  I am not a Great Eastern policyholder. Can I register for the Live Great Card to enjoy Live Great Fridays Deals?

The Live Great Card is applicable exclusively to existing Great Eastern policyholders only. Non-policyholders who register for Live Great membership will receive complimentary access to health and wellness content such as Live Great Reads and Tools and receive regular electronic mailers on upcoming Great Eastern campaigns and events.

16.  What are the rest of the upcoming Live Great Fridays Deals?
Please refer to the Live Great website for updates on Live Great Fridays.

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd