1. Who is eligible to buy this plan?
You must be:
2. What is the minimum and maximum entry age?
|Age Next Birthday||Minimum Entry Age||Maximum Entry Age|
3. What is the minimum and maximum sum assured?
The minimum sum assured is S$100,000 and the maximum sum assured is S$300,000.
The maximum sum assured is applied on a per life assured basis, and is subject to underwriting by the company.
4. Is there a minimum premium?
Great Eastern Cares Term plan has a minimum premium of S$120 a year.
5. What is payable in the event of a claim?
|Type of Claim||Benefit Payable||What happens to the policy after claim is paid out?|
|Death||If Death or Terminal Illness occurs before policy expiry, we will pay the Sum Assured or total premiums paid, whichever is higher.||Policy will terminate after the claim is paid out.|
6. What are the exclusions under this plan?
The full set of exclusions and conditions of payment are set out in the policy contract.
The payment of the Death Benefit will not be made for death due to suicide while sane or insane within twelve (12) months from the Date of Issue or date of reinstatement (if applicable) of the Policy and the Policy will be rendered void. The Company will refund all premiums paid for the Policy without interest.
Terminal Illness Benefit
Terminal Illness in the presence of Human Immunodeficiency Virus (“HIV”) infection and Pre-existing Terminal Illness will be excluded.
7. Does Great Eastern have a panel of doctors?
Yes, the Company has a panel of doctors. The list will be provided should medical check-up be required.
8. Do I have to pay for the medical check-up?
You do not have to pay for the routine medical check-up which is requested by the company. However, should you decide to free-look the policy, the cost of the medical check-up will be deducted before refund of premiums. If further investigation/s are required, such cost shall be borne by the applicant.
Policy Servicing Related
9. What if I change my mind about the new policy, i.e. how do I freelook my policy?
This Policy may be cancelled by written request to the Company within 14 days after the Policyholder has received the policy document in which case premiums paid less medical fees (if applicable) incurred in assessing the risk under this Policy will be refunded.
If the policy document is sent by post, it is deemed to have been delivered and received in the ordinary course of the post 7 days after the date of posting.
10. Can I download my policy documents online?
You can access eConnect, our online self-help service, to check your policy information, and perform simple transactions:
11. How do you inform me when premium is due?
You will not receive premium notices if you are paying by monthly mode. For all other modes of payment, premium notices will be sent via email/SMS.
12. What are the payment methods available?
13. Will I receive any receipt after I pay my renewal premium?
An official receipt will be mailed to the policyholder upon receipt of the payment of renewal premium. No receipt will be issued for payment via GIRO or credit card.
14. What if I do not pay the premiums on time?
If premiums are not paid on time, your policy will lapse after the 30 days grace period. However, reinstatement of the policy is allowed within 3 years from the lapse date and usual reinstatement conditions apply.
15. What is the penalty for early termination of policy?
If you cancel your Policy within the free-look period i.e. 14 days from receiving your policy document, you will get a refund of your premiums paid less any medical fees. If you surrender your Policy after the free-look period, you will lose all of the premiums paid. Purchasing a new policy may require underwriting and may result in higher premiums and/or benefit exclusions due to your age and health status at the point of re-application.
16. How do I submit a claim?
You may download and print the claim forms from our Great Eastern website at www.greateasternlife.com
17. How do I check my claims status?
You may check on the status of your submitted claim through any of these options:
Policyholders may view your policy details via eConnect. Should you wish to contact us, you may do so in the following ways:
We are located at:
We are open Monday to Friday: 9.00am to 5.30pm. Our cashier operating hours: 9.00am to 4.30pm.