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Frequently Asked Questions

Coverage Related

1.     Who is eligible to buy this plan?

        You must be:

  • a Singaporean, Singaporean PR or a foreigner with valid passes (Employment Pass and Personalised Employment Pass holders, EntrePass holders, S-Pass holders, Dependant Pass holders, Long Term Visit Pass-Plus (LTVP+) holders, Selected Long Term Visit Pass holders, Work Permit holders); and
  • a Special Needs Trust Company (SNTC) client. The policyholder must nominate the Person with Disabilities (PwDs) as the nominee and SNTC as the Trustee via irrevocable trust nomination. The policy will not be incepted and/or be considered void without a valid SNTC trust nomination.


2.     What is the minimum and maximum entry age? 

Age Next Birthday Minimum Entry Age Maximum Entry Age
Life Assured 17 75
Policyholder 17 No limit


3.     What is the minimum and maximum sum assured?

The minimum sum assured is S$100,000 and the maximum sum assured is S$300,000.
The maximum sum assured is applied on a per life assured basis, and is subject to underwriting by the company.


4.      Is there a minimum premium?

Great Eastern Cares Term plan has a minimum premium of S$120 a year.


5.      What is payable in the event of a claim?       

Type of Claim   Benefit Payable What happens to the policy after claim is paid out?
Death If Death or Terminal Illness occurs before policy expiry, we will pay the Sum Assured or total premiums paid, whichever is higher. Policy will terminate after the claim is paid out.
Terminal Illness


6.     What are the exclusions under this plan? 

The full set of exclusions and conditions of payment are set out in the policy contract.

Death Benefit

The payment of the Death Benefit will not be made for death due to suicide while sane or insane within twelve (12) months from the Date of Issue or date of reinstatement (if applicable) of the Policy and the Policy will be rendered void. The Company will refund all premiums paid for the Policy without interest.

Terminal Illness Benefit

Terminal Illness in the presence of Human Immunodeficiency Virus (“HIV”) infection and Pre-existing Terminal Illness will be excluded.


Underwriting Related

7.      Does Great Eastern have a panel of doctors?

Yes, the Company has a panel of doctors. The list will be provided should medical check-up be required.


8.      Do I have to pay for the medical check-up?

You do not have to pay for the routine medical check-up which is requested by the company. However, should you decide to free-look the policy, the cost of the medical check-up will be deducted before refund of premiums. If further investigation/s are required, such cost shall be borne by the applicant.


Policy Servicing Related

9.    What if I change my mind about the new policy, i.e. how do I freelook my policy?

This Policy may be cancelled by written request to the Company within 14 days after the Policyholder has received the policy document in which case premiums paid less medical fees (if applicable) incurred in assessing the risk under this Policy will be refunded.

If the policy document is sent by post, it is deemed to have been delivered and received in the ordinary course of the post 7 days after the date of posting.

10.  Can I download my policy documents online?

You can access eConnect, our online self-help service, to check your policy information, and perform simple transactions:

  • Visit our Great Eastern website at www.greateasternlife.com 
  • At the top of the homepage, select “Login” tab and choose “eConnect”. 
  • You will be directed to the eConnect login page. Key in your NRIC/ Passport number and password, and click “Log in”. 
  • Register for Security Authentication (2FA) and enter the OTP no. sent to your mobile phone via SMS. You can now access eConnect.


11.   How do you inform me when premium is due?

You will not receive premium notices if you are paying by monthly mode. For all other modes of payment, premium notices will be sent via email/SMS.


12.   What are the payment methods available?

Please refer to the Premium payment guidelines (PDF) and PayNow QR FAQ.


13.  Will I receive any receipt after I pay my renewal premium?

An official receipt will be mailed to the policyholder upon receipt of the payment of renewal premium. No receipt will be issued for payment via GIRO or credit card.


14.  What if I do not pay the premiums on time?

If premiums are not paid on time, your policy will lapse after the 30 days grace period. However, reinstatement of the policy is allowed within 3 years from the lapse date and usual reinstatement conditions apply.


15.  What is the penalty for early termination of policy?

If you cancel your Policy within the free-look period i.e. 14 days from receiving your policy document, you will get a refund of your premiums paid less any medical fees. If you surrender your Policy after the free-look period, you will lose all of the premiums paid. Purchasing a new policy may require underwriting and may result in higher premiums and/or benefit exclusions due to your age and health status at the point of re-application.


Claims Related

16. How do I submit a claim?

You may download and print the claim forms from our Great Eastern website at www.greateasternlife.com

  • Click on “Quick Links” and select “Submit a Claim”. Choose the relevant form you need from the list, and print it. 
  • Fill in the required forms and ask your doctor to complete the doctor’s statement. 
  • Submit all the required forms and supporting documents to us for assessment.


17. How do I check my claims status?

You may check on the status of your submitted claim through any of these options:


Contact Information

Policyholders may view your policy details via eConnect. Should you wish to contact us, you may do so in the following ways:

  • Send an email enquiry to wecare-sg@greateasternlife.com 
  • Call our Customer Service Officers at 1800-248 2888 
  • Visit us at our Customer Service Centre.

             We are located at:

  • 1 Pickering Street #01-01, Great Eastern Centre, Singapore 048659
  • 2 Tanjong Katong Road #13-01, Paya Lebar Quarter 3, Singapore 437161
  • 1 Gateway Drive #18-00, Westgate Tower, Singapore 608531

              We are open Monday to Friday: 9.00am to 5.30pm.  Our cashier operating hours: 9.00am to 4.30pm.


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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd