News Tablet Device Protection Plan

How to make a claim?

For damaged tablets, you must visit a Samsung Service Centre in Singapore to repair your damaged tablet. The list of Samsung Service Centres are shown below:

SAMSUNG SERVICE CENTRE @ Plaza Singapura

68 Orchard Road #B2-23, Singapore 2388393

Operating Hours:

11:00am to 8:00pm (Monday - Saturday)

11:00am to 5:00pm (Sunday and Public Holidays)

SAMSUNG SERVICE CENTRE @ VivoCity

1 Harbourfront Walk #02-28/29, Singapore 0985852

Operating Hours:

11:00am to 9:00pm

(Monday - Sunday and Public Holidays)

SAMSUNG SERVICE CENTRE @ Westgate

3 Gateway Drive #02-01, Singapore 6085324

Operating Hours:

11:00am to 8:00pm (Monday - Saturday)

11:00am to 5:00pm (Sunday and Public Holidays)

SAMSUNG SERVICE CENTRE @ Causeway Point

1 Woodlands Square #01-01/02, Singapore 738099

Operating Hours:

11:00am to 9:00pm

(Monday - Sunday and Public Holidays)

For damaged tablets:

Notify Great Eastern of the damage within fourteen (14) days via email (wecare-sg@greateasternlife.com) or our Customer Service hotline (1800 248 2888).
Approach a Samsung service centre in Singapore to repair your damaged tablet.
Upon repair, Samsung service centre will issue you with a service order sheet with details and cost of the repair. You will have to first pay for the repair.
Submit the claim form together with the service order sheet to Great Eastern within thirty (30) days of the damage to a claim for a reimbursement. The reimbursed amount will be 90% of the repair price or up to the sum insured of your tablet, whichever is lower. The remaining 10% is co-payed by you, defined as excess payment.

For damaged tablets that are beyond repair:

Notify Great Eastern of the damage within fourteen (14) days via email (wecare-sg@greateasternlife.com) or our Customer Service hotline (1800 248 2888).
Approach a Samsung service centre in Singapore to repair your damaged tablet.
Should the tablet be damaged beyond repair, Samsung service centre will certify so in the service order sheet.
Contact SPH directly to purchase a replacement tablet. You will have to first pay for the purchase.
Submit the claim form together with the service order sheet and replacement purchase receipt to Great Eastern within thirty (30) days of the damage to claim for reimbursement. For tablet replacements, the tablet’s value at the time of loss will be calculated via an annual straight-line depreciation of 20%, apportioned on a monthly basis. The reimbursed amount will be 90% of the tablet’s value at the point of claim or up to the sum insured of your tablet, whichever is lower. The remaining 10% is co-payed by you, defined as excess payment.

For loss of tablets from thefts due to robbery and forced entry:

Make a police report on the theft and obtain a copy of the report.
Notify Great Eastern of the loss within fourteen (14) days via email (wecare-sg@greateasternlife.com) or our Customer Service hotline (1800 248 2888).
Contact SPH directly to purchase a replacement tablet. You will have to first pay for the purchase.
Submit the claim form together with the police report and replacement purchase receipt to Great Eastern within thirty (30) days for a claim of reimbursement. For tablet replacements, the tablet’s value at the time of loss will be calculated via an annual straight-line depreciation of 20%, apportioned on a monthly basis. The reimbursed amount will be 90% of the tablet’s value at the point of claim or up to the sum insured of your tablet, whichever is lower. The remaining 10% is co-payed by you as excess payment.

The claim form is available for download.

Please submit your claims directly to Great Eastern via email to
nonmotorclaims-sg@greateasterngeneral.com

Click to download