12-Month Screen or Handset Protection

Specially for Singtel customers

12-Month Screen or Handset Protection

Enjoy maximum peace of mind when using your new mobile phone with Singtel Mobile Protect.

Choose from either the Screen Protect plan or Handset Protect plan for a full year of coverage against accidental damages to your mobile phone and/or its screen, or for the loss of your mobile phone due to theft/robbery. 

You may purchase either the Screen Protect plan or Handset Protect plan only at the point when you purchase an eligible new mobile phone from Singtel. Coverage is valid for 12 months starting from the date of purchase of the Singtel Mobile Protect plan and ends automatically thereafter with no further action required from you (“Period of Insurance”). 

During the Period of Insurance, you will be entitled to the following benefits depending on the plan type purchased:

 

Plan Name

Coverage Description

Singtel Mobile Protect

(Screen Protect)
  • 12 months’ coverage from the date of purchase of the eligible new mobile phone
  • One-time replacement of a cracked screen on the insured mobile phone due to accidental damage, up to the purchase price of the mobile phone or up to a maximum of S$2,000, whichever is lesser.



Plan Name

Coverage Description

Singtel Mobile Protect

(Handset Protect)
  • 12 months’ coverage from the date of purchase of the eligible new mobile phone
  • One-time replacement or repair of a damaged mobile phone (including damage to the screen or damage caused by water) due to accidental damage, up to the purchase price of the mobile phone or up to a maximum of S$2,000, whichever is lesser; or
  • One-time replacement of a lost mobile phone due to theft/robbery in Singapore, up to the purchase price of the mobile phone or up to a maximum of S$2,000, whichever is lesser.
  • A fee of S$200 applies only for the replacement of your mobile phone in the event of a loss due to theft or robbery, or when the damaged mobile phone is totally irreparable.

Please bookmark this webpage for your future reference. For full policy terms, conditions, and other useful information, refer to the details in the documents below.

More information on your policy:

View here
Product Summary
Find answers here
Frequently Asked Questions
Read more
Terms & Conditions and Important Notes

Need help?

Call us
Repair Service Centre

(for repair & replacement of damaged mobile phone)

6653 7599

(9am to 6pm, Mon to Fri except for Public Holidays) 
Call us
Customer Service Hotline

(for enquiry on coverage)

1800 248 2888

(9am to 5.30pm, Mon to Fri except for Public Holidays)

 
Email us
Customer Service Email

(for enquiry on coverage)

wecare-sg@greateasternlife.com 

What to expect when contacting our Repair Service Centre:

  • Be ready with your IMEI number and sales agreement / invoice / receipt for verification.
  • You may be requested by the Repair Service Centre personnel to share via email more information, such as photos of the damaged mobile phone.
  • Our Repair Service Centre personnel will then arrange for you to visit the nearest authorised repair center for the repair or replacement of your damaged mobile phone and/or screen.

Important Notes:

  • Singtel Mobile Protect (Screen Protect) plan and Singtel Mobile Protect (Handset Protect) plan is a mobile phone insurance plan underwritten by Great Eastern General Insurance Limited.
  • Singtel customers may choose to purchase either plan type along with the purchase of their new mobile phone. Coverage is valid for 12 months starting from the date of purchase of the Singtel Mobile Protect plan and ends automatically thereafter with no further action required from you. Please retain a copy of your mobile phone purchase sales agreement / invoice / receipt as it will be required for repair and/or replacement.
  • For more details of the insurance plan, please read the Product Summary, Frequently Asked Questions and Terms & Conditions and Important Notes. 

Policy Owner's Protection Scheme:

  • This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC web-sites (www.gia.org.sg or www.sdic.org.sg).