Free 12-Month Screen Protect Plan

For eligible mobile phones purchased from Singtel or GOMO

Free 12-Month Screen Protect Plan

Enjoy peace of mind knowing that your new mobile phone is covered with Singtel Mobile Protect (Screen Protect).

When you purchase an eligible new mobile phone from Singtel or GOMO, it is covered against accidental damages to the screen (cracked screen) at no additional charge.

 

Plan Name

Coverage Description

 Premium Payable

Singtel Mobile Protect (Screen Protect)
  • 12 months’ coverage from the date of purchase of the eligible new mobile phone purchase
  • One-time replacement of a cracked screen on the insured mobile phone due to accidental damage, up to the purchase price of the mobile phone or up to a maximum of S$2,000, whichever is lesser.
 No additional charge for customers who purchased an eligible new mobile phone from Singtel or GOMO.

 

 

Please bookmark this webpage for your future reference. For full policy terms, conditions, and other useful information, refer to the details in the documents below. 

More information on your policy:

View here
Product Summary
Find answers here
Frequently Asked Questions
Read more
Terms & Conditions and Important Notes

Need help?

Call us
Repair Service Centre

(for repair & replacement of
damaged mobile phone)

6653 7599

(9am to 6pm, Mon to Fri except for Public Holidays) 
Call us
Customer Service Hotline

(for enquiry on coverage)


1800 248 2888

(9am to 5.30pm, Mon to Fri except for Public Holidays)
Email us
Customer Service Email

(for enquiry on coverage)

 

wecare-sg@greateasternlife.com 

 

What to expect when contacting our Repair Service Centre:

  • Be ready with your IMEI number and sales agreement / invoice / receipt for verification.
  • You may be requested by the Repair Service Centre personnel to share via email more information, such as photos of the damaged mobile phone.
  • Our Repair Service Centre personnel will then arrange for you to visit the nearest authorised repair center for the replacement of your damaged mobile phone.

Important Notes:

  • Singtel Mobile Protect (Screen Protect) is a mobile phone insurance plan underwritten by Great Eastern General Insurance Limited.
  • Coverage is provided at no additional charge to customers who purchase an eligible new mobile phone from Singtel or GOMO. Please check with Singtel or GOMO for more information on eligibility.
  • Coverage is valid for 12 months starting automatically from the date you purchase the mobile phone and ends automatically thereafter with no further action required from you.
  • Please retain a copy of your mobile phone purchase sales agreement / invoice / receipt as it will be required for the replacement of a damaged mobile phone screen.
  • For more details of the insurance plan, please read the Product Summary, Frequently Asked Questions and Terms & Conditions and Important Notes. 

Policy Owner's Protection Scheme:

  • This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC web-sites (www.gia.org.sg or www.sdic.org.sg).