Frequently Asked Questions (Gift Credits)

Customer Hotline

Eligibility

General

Great Eastern Rewards

Payment

Great Advice surGE

Customer Hotline:

My question is not answered here, where can I get more information on it?

You may get in touch with our Great Eastern Customer Officers with the details below:

By Email: wecare-sg@greateasternlife.com

By Phone: 1800 248 2888 (for local calls)
or +65 6248 2888 (for overseas calls)
9am - 5:30pm, Mon - Fri
If there's an error in my balance, how can I resolve this issue?

If there is any error with the Gift Credits balance, please contact us at Rewards-sg@greateasternlife.com

Eligibility:

Who can use the Gift Credits?

All Great Eastern Life policyholders including DPS, Eldershield and OCBC Bancassurance customers are eligible for the Great Eastern Gift Credits. The policy has to be inforced by 31 Dec 2021.
How do I check if I am eligible for the Gift Credits?

Existing app users who have already verified as a Policyholder just have to login to Great Eastern Rewards app.

New app users: download, sign up & verify as a Policyholder on Great Eastern Rewards app, if eligible, Gift Credits will be in app "My Vouchers". If you have any further query, please contact: Wecare-SG@greateasternlife.com
Why don’t I see the Gift Credits?

Only eligible customers will be able to see the Gift Credits on Great Eastern Rewards app. For more information on eligibility, please refer to the FAQ on Gift Credits eligibility.

General:

How do Gift Credits work?

The Gift Credits can be used to offset your premium payment for new application on selected Great Eastern Life and General policies. Visit https://www.greateasternlife.com/sg/en/personal-insurance/rewards/great-eastern-rewards/gift-credits.html for products eligible for Gift Credits.

For more information, you may check with your Great Eastern Financial Representative.
Can Gift Credits be gifted to a friend or family member?

Gift Credits cannot be gifted.
What products are available to purchase with the Gift Credits?

To find out products eligible for Gift Credits, visit https://www.greateasternlife.com/sg/en/personal-insurance/rewards/great-eastern-rewards/gift-credits.html
If I am a new customer to Great Eastern, what should I do?

Download Great Eastern Rewards from the respective app store. Once downloaded, tap on “Sign up”, enter a valid email address and create a password. If you are a Great Eastern customer, please register and follow the steps as indicated within the app. For more information on eligibility, please refer to the FAQ on Gift Credits eligibility.
How can I find out my Financial Representative?

You may get in touch with our Great Eastern Customer Officers with the details below:

By Email: wecare-sg@greateasternlife.com
By Phone: 1800 248 2888 (for local calls)
or +65 6248 2888 (for overseas calls)
9am - 5:30pm, Mon - Fri

Great Eastern Rewards:

If I am eligible, how can I claim the Gift Credits?

You can claim the Gift Credits through Great Eastern Rewards app.
What are the steps to redeem the Gift Credits?

The step by step will be stated in the Gift Credits details in Great Eastern Rewards app. For more information, visit https://www.greateasternlife.com/sg/en/personal-insurance/rewards/great-eastern-rewards/gift-credits.html
How do I get the Gift Credits?

Sign up/ Login to Great Eastern Rewards app & verify yourself as a Great Eastern Customer. On the app's home page and under “Redeem Now”, you will be able to see the Gift Credits. To qualify for the $100 + $100 Gift Credits value, please login to Great Eastern Rewards app before 31 December 2021. Eligible Policyholders who login 1 Jan 2022 onwards will get $100 Gift Credits. For more information, visit https://www.greateasternlife.com/sg/en/personal-insurance/rewards/great-eastern-rewards/gift-credits.html
I can’t login to my Great Eastern Rewards account?

You may get in touch with our Great Eastern Customer Officers with the details below:

By Email: wecare-sg@greateasternlife.com
By Phone: 1800 248 2888 (for local calls)
or +65 6248 2888 (for overseas calls)
9am - 5:30pm, Mon - Fri
If I have problem with Great Eastern Rewards app, what should I do?

a. Check that you have the most updated version of Great Eastern Rewards

b. Check that your iOS / Android OS is updated to support the app

c. Try restarting your mobile phone. If the problem remains unresolved, please contact us at Rewards-sg@greateasternlife.com

Payment:

For my premium payment, how much can the Gift Credits offset?

You can use your Gift Credits to offset 10% transaction premium amount (first premium payment of new policy purchase only).

If the Great Eastern Gift Credits used is less than face value, the balance will be updated in your Great Eastern Rewards app. You can use it for the next insurance purchase.
If 10% of my transaction premium amount exceeds the Gift Credits face value, how will the payment be processed?

Redemption of Gift Credits is capped at face value and subject to available balance.
If I have a Premium Voucher, can I use it together with the Gift Credits?

Yes, you may redeem your Gift Credits together with your Premium Vouchers, applicable for payment at the cashier only. Gift Credits are valid for two years until December 2023 whereas Premium Voucher is valid for 90 days.

General Insurance Products: Great Eastern Gift Credits cannot be used in conjunction with any existing vouchers including the Great Eastern Rewards Premium Voucher, and vice versa.
Can Gift Credits be used for renewal payment?

No, it cannot be used for renewal payments.
How long is the Gift Credits valid for?

It is valid for 2 years until December 2023
Where can I find the Gift Credits details?

The Gift Credits can be found in "My Vouchers" within Great Eastern Rewards app.
Can Gift Credits be encashed?

No, it cannot be encashed.

Below FAQ it’s applicable only for Great Eastern Financial Representatives

Great Advice and surGE :

Where can I use the Gift Credits?

Gift Credits can be used when making an application through your Great Eastern Financial Representative using their policy application app (GreatAdvice and surGE), or Online Sales Platform, or when making a new business initial premium payment over at Great Eastern’s Customer Service cashier counter.

General Insurance Products: Gift Credits can only be used for purchases where payment is made through Online Sales Platform.

Please refer to the table below for clarity:

Product Type	Payment Mode Accepted	Customers that also hold Premium Vouchers
Life & Health	a. Online or through your Financial Representative b. Great Eastern Cashier Counters	a. Only one voucher code can be accepted in a purchase. Customer cannot use both Premium Voucher and Gift Credits in the same purchase. b. Two voucher codes can be accepted in a purchase. Hence, customers may redeem Gift Credits together with a Premium Voucher
General Insurance	c. Online or through your Financial Representative ONLY	c. Gift Credits CANNOT be redeemed together with a Premium Voucher. Only one voucher code can be accepted in a purchase.

How to redeem Gift Credits via Great Advice?

Upon completion of the Proposal pack via GreatAdvice, proceed to ePay module via “ePay Now” at Application Summary page. Enter “Payment Details” and click “Add Voucher”. Enter “Gift Credits code” from Great Eastern Rewards and click “Apply."
Can Gift Credits be applied under Other Payment?

No, Gift Credits cannot be applied under “ePay Later” option or for other payment type (e.g. CPF/ SRS, Recurring, Renewal, etc).
How do I apply the Gift Credits on the policy that I want to purchase?

Step 1:
Show the Gift Credits code beginning with GCXXXXXXXX to your Great Eastern Financial Representative for input into their policy application app (GreatAdvice), Online Sales Platform, or show it to the Customer Service cashier if you are paying over the counter.

Step 2:
Once Gift Credits code is applied, you will see the updated balance premium amount to be paid

Step 3:
Upon successful payment, Gift Credits used will be reflected in your “Transaction History” under Great Eastern Rewards app “Me” page

Step 4:
For more information, please refer to the Terms & Conditions here: https://www.greateasternlife.com/sg/en/personal-insurance/rewards/great-eastern-rewards/gift-credits/tnc.html