Last Revision Date: 01 Jul 2021
Please read the terms below carefully.
This Application may only be used by persons who are 16 years of age and above. If you are under 16 years of age, you are not eligible to use this Application and Great Eastern reserves all rights to void any rewards and/or benefits earned as a result of your use of the Application.
Unless the context otherwise requires, the following words shall have the following meanings:
“Access Credentials” means the GETGREAT registered email, password, OTP (One-Time Password), and/or any other form of electronic identification or device, issued or prescribed by or on behalf of the Insurer for use by the Customer in accessing the GETGREAT app.
“Account” means your account registered with this Application.
“Content” or “Contents” means any data and/or information that is available, accessible or stored in this Application in an electronic form, including, without limitation, any information, advertisements, documents, text, files, images, sounds, moving images and videos.
“Services” means any of the Internet-based, mobile based, interactive information services, software, content, or interactive tools that may be provided by Great Eastern.
“STARS” refers to the reward currency that Great Eastern may at its sole and absolute discretion permit you to earn when you participate in any challenges organised by Great Eastern and published in this Application, or for other initiatives or under any other program devised and/or managed by Great Eastern from time to time.
“XPs” refers to the Experience points within this application that allows users to accumulate and level up within this Application that Great Eastern may at its sole and absolute discretion permit you to earn when you participate in any challenges organised by Great Eastern and published in this Application, or for other initiatives or under any other program devised and/or managed by Great Eastern from time to time.
2. Introduction to Our Application
GETGREAT Singapore ("Application”) is provided by Great Eastern. This Application is a mobile application which provides dedicated personal wellness coaching using instant messaging and rewards to encourage you to live a healthy lifestyle. This Application is accessible to both Great Eastern customers and non-Great Eastern customers and is not linked to any Great Eastern products. To use most aspects of this Application, you must register an account with this Application by providing an email and a password.
3. Accounts and Access Credentials
3.1 The Application enables you to create and have access to the Account(s) by electronic means via the use of mobile devices. You may gain access to the Application and/or your Account and/or any part thereof only upon the correct input and/or use of your Access Credentials.
3.2 You acknowledge and agree that you are responsible for maintaining the confidentiality, safekeeping and security of your Account details and Access Credentials. You shall not reveal your Access Credentials to any other party and shall take all necessary steps to prevent disclosure of your Access Credentials to any other party. In the event that any of your Access Credentials is disclosed to or discovered by any other party, you shall immediately change the same.
3.3 You agree and acknowledge that any use of or access to the Application referable to, and any instructions identified by your Access Credentials (whether such access to or use of the Application, or instruction, is authorised by you or not) shall be deemed to be, as the case may be: (a) use of or access to the Application by you; or (b) instructions transmitted or validly issued by you. You authorise the Insurer to accept, follow and act upon all instructions that are attributable to your Access Credentials (whether such instructions are actually authorised by you or not), including for additional products and services to be made available to you, and the Insurer shall not be liable for acting upon such instructions in good faith. The Insurer shall neither be liable for acting upon such instructions nor be obliged to investigate the authenticity or authority of such persons effecting the instructions or verify the authenticity, accuracy and completeness of such instructions. Such instructions shall be deemed irrevocable and binding on you upon the Insurer's receipt notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in respect of the terms of such instructions and the Insurer shall be entitled (but not obliged) to effect, perform or process such instructions without the your further consent and without any further reference or notice. The Insurer shall be entitled but shall not be obliged to verify any instructions given via the Application by online means or via telephone.
3.4 You may, from time to time, change any of the Access Credentials as permitted by the Insurer from time to time. The Insurer shall be entitled at the Insurer's absolute discretion to reject any number or alphabet selected by you as your substitute Access Credentials without giving any reason therefor. Any of your substitute Access Credentials shall take effect upon the Insurer's confirmation and your use therefrom shall be governed by these Terms and Conditions. When selecting a substitute password, you shall refrain from selecting any series of consecutive or same or similar numbers or alphabets or any series of numbers or alphabets that may easily be ascertainable or identifiable with you.
3.5 You shall comply with all requirements, instructions and specifications relating to your Access Credentials (including without limitation any registration and activation procedures) as may be prescribed by the Insurer at any time and from time to time in its sole and absolute discretion.
3.6 You shall immediately notify the Insurer (i) if you have any knowledge or reason for suspecting that the security or confidentiality of any Access Credential or Terminal used by you for the generation and/or reception of Access Credentials has been compromised or if there has been any unauthorised use of any Access Credentials or such Terminal, or (ii) of any loss, replacement and/or change of number, as the case may be, of any mobile phone or other Terminal or other device (as the case may be) used by you for the generation and/or reception of Access Credentials. You shall be solely responsible and liable for all losses and consequences arising from or in connection with any failure by you to comply with any of the foregoing.
4. Using Our Application
4.1 Information and materials provided on this Application is general in nature. Great Eastern does not provide professional medical, health-training, diagnosis or treatment advice. The information you may receive through this Application is not a substitute for the advice of a medical professional, and should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition. If you require medical advice or services, you should consult a qualified medical or health professional as appropriate.
4.2 While Great Eastern has taken reasonable care in providing such information and materials, they are not specific to your particular investment objectives or financial situation or needs. No person should rely on the contents of any of the information, recommendations, products, or services through this Application without first obtaining advice from a qualified professional. No person should act on any information, recommendations, products or services provided before they have formed their own opinion through investigation and research as to the suitability of the information, products, or services for their circumstances.
4.3 The information and materials contained in this Application are provided on an "as is" and "as-available" basis without representation and/or warranty of any kind, either express or implied. In particular, no warranty or responsibility is assumed by Great Eastern and our related or holding companies regarding non-infringement, security, accuracy, completeness, adequacy, reasonableness, fitness for a purpose, or freedom from computer viruses in connection with the information and materials provided. Great Eastern and its related corporations do not accept any liability for any loss, damage, cost or other expense, whether wholly or partially, directly or indirectly, arising from any error, inaccuracy, or omission in relation to this Application to the extent that such liability is not excluded by law.
5.1 By accessing and/or using this Application, you agree and consent to Great Eastern and its related corporations (collectively, the “Companies”), as well as the Companies’ authorised service providers and relevant third parties, collecting, using and/or disclosing your personal data for purposes reasonably required by the Companies to administer and/or manage your Account in this Application (such as awarding you with the Points which you have earned for participating in the challenges) and such other purposes as described in Great Eastern’s Privacy Statement (collectively, the “Purposes”) which is accessible from Great Eastern Singapore’s website, which you confirm you have read and understood. For the purposes of this clause 5.1, if you participate in a corporate activity and/or challenge that is organised or co-organised by your employer, a Great Eastern partner or sponsor, such relevant third parties shall include but is not limited to your employer, such Great Eastern partner or sponsor and/or their relevant staff, agents and /or authorised representatives.
5.2 Marketing Consent
We* want to ensure that you fully enjoy our services and products as we update you on relevant news, promotions and advice. We* will keep in touch with you through post, digital platforms (including social media), email, phone number-based messaging^ and voice calls.
Your privacy is of utmost importance to us* and you can withdraw your consent via Great Eastern’s website at any time.
* In this clause 5.2, “We/us” refers to Great Eastern, our related corporations, respective representatives and agents. For more details, please refer to the Privacy and Security Policy on Great Eastern’s website.
^ Examples include SMS/MMS, WhatsApp, WeChat.
5.3 Withdrawal of Marketing Consent
If you wish to withdraw your consent for receiving updates and rewards from Great Eastern about its products and services, please complete the withdrawal of marketing consent form available at https://www.greateasternlife.com/sg/en/withdrawal-form.html.
6. Links to Third Party Websites
This Application may contain links to other third party websites owned and/or operated by third part(ies) who are not related or affiliated to Great Eastern (“Third Party Websites”). The Third Party Websites are not under the control and/or supervision of Great Eastern. By providing hyperlinks or connection to third parties' services/products/contents via this Application, Great Eastern is not responsible for the contents, and shall not be deemed to endorse, invite, recommend, approve, guarantee, or introduce any third parties or their services/products/contents, or have any form of cooperation with such third parties and websites. Great Eastern is not a party to any contractual arrangements entered into between you and the third party provider of services/products/contents unless otherwise expressly specified or agreed to by Great Eastern. Great Eastern shall have no obligations or liabilities whatsoever in relation to the offer(s), goods and/or service(s) (including, without limitation, their quality and supply) provided by third parties.
7. Performance of this Application
7.1 Great Eastern makes no guarantee as to the reliability or other performance of this Application. The performance of this Application depends on various factors, including the functions, capacity and configuration of your mobile phones or access device, the speed of your internet connection, and the number of users assessing the systems which support this Application.
7.2 Great Eastern will use reasonable endeavours to generally make this Application available during its normal business hours. However, the availability of this Application depends on various third party service providers, and accordingly, Great Eastern do not represent, warrant or guarantee that:
(a) your use of this Application will be continuous, uninterrupted, secure or error-free;
(b) there will be no occurrence of network connection difficulties.
7.3 You acknowledge that this Application may not be available for use from time to time, and that you may be disconnected from your use of this Application at any time for any reason, including if:
(a) any network connection difficulties occur;
(b) the systems providing those services are unavailable for any reason (including system maintenance);
(d) Great Eastern decides, in its sole discretion to suspend, block or terminate your access to this Application for any reason.
7.4 The information available through this Application is subject to updates from time to time. While Great Eastern aims to ensure that it is up-to-date, there may be delays, errors or omissions that could affect its currency or accuracy due to the nature of the Internet. Accordingly, Great Eastern does not represent or warrant that this Application will be available at all times and that access will not be interrupted, that any defects will be corrected, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your mobile phones or access device. Great Eastern is not liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send or receive. You have the sole responsibility for adequate protection of mobile phones/access device and backup of data by taking sensible and prudent actions.
8. Registration, Termination and Account Security
8.1 When using this Application, we expect you to help us maintain the security of your Account. You acknowledge and agree:
(a) to set up only one (1) account for your personal use as setting up multiple accounts (whether using false personas or otherwise) is not allowed.
(b) that each account may only be linked to one activity tracker, and that sharing of activity trackers across multiple accounts is not allowed.
(c) you will not invent a false persona, but will use your real identity at all times on this Application.
(d) you will not impersonate another person or entity, or otherwise misrepresent your affiliation with another person or entity.
(e) to the fullest extent permitted under Singapore law, you shall keep all information obtained through this Application secure and confidential.
(f) you are responsible for ensuring that your Account is only used by you, and that you treat your user IDs, authorisation codes or passwords with extreme care. You acknowledge and agree that you are fully informed of the protections and risks associated with using this Application. You agree that the security procedures, if any, to be followed by you in connection with this Application provide to you a commercially reasonable degree of protection in light of the circumstances of use of this Application. Further, Great Eastern is not liable for any loss, damage, cost or other expense incurred by you due to any third party using your account or password as a result of your failure to keep your account information private, secure, and confidential.
(g) if you invent a false persona or misrepresent your real identity we reserve the right to disable, delete, or suspend your account.
(h) if we disable, delete, or suspend your account, you agree you will not create another account without our permission.
8.2 Great Eastern reserves the right, at its sole discretion, to do any of the following, at any time, without notice:
(b) determine, impose, and vary from time to time the scope and/or any restrictions on the use of this Application to be made available;
(c) suspend or terminate operation of or access to this Application, or any portion of this Application, for any reason;
(d) expand, add, modify, reduce, remove, or change functionalities in this Application, or any portion of this Application;
(e) interrupt the operation of this Application, or any portion of this Application, as necessary to perform maintenance, error correction, or other changes; and
(f) purge your data from our Application at any time without notice, and you agree that we will not be liable for any loss alleged to result from purging, deletion, or failure to store your data.
8.3 Please note that by posting any information or content onto this Application or through instant messaging, you acknowledge that you are allowing Great Eastern and its related corporations to access and use that information, and to associate it with you. Please also take note that you should not post any information (be it texts, graphics, drawings, images, photographs, audio or video materials) that:
(a) could disable, overburden, or impair the proper working of this Application, including uploading viruses or other malicious code;
(b) may be unlawful, fraudulent, violent, abusive, obscene, profane, hateful, offensive, racist, discriminatory or otherwise objectionable or unreasonable;
(c) threaten, defame, bully, intimidate, or harass any person or organization or Great Eastern generally;
(d) are solicitations, advertisements, endorsements or misrepresentation of any kind, or unauthorized commercial communications (such as spam);
(e) infringe upon any entities' privacy and rights including intellectual property right or proprietary right of any person or organization;
(f) are off-topic; and
(g) contain anything else Great Eastern deems to be inappropriate.
You acknowledge and agree that Great Eastern shall have the right to modify, remove, or delete any posted data that in Great Eastern's sole opinion may be in breach of this term.
8.4 Great Eastern requires you to take the necessary precautionary measures to ensure that no unauthorised access is given to your Account. Therefore, you must not allow anyone other than yourself access to this Application. You must notify us immediately by email to GETGREATemail@example.com if you suspect that your Account had been accessed by an unauthorised person.
8.5 Great Eastern reserves the right to suspend or terminate your Account at its sole discretion, including but not limited to upon the occurrence of one or more of the following:
(b) you abuse the Application in any manner whatsoever; or
(c) you commit any fraud.
8.6 Pertaining to your account, please note that:
(a) The email used to create your account may only be changed or updated by creating a new account and deleting the previous account.
(b) Change of mobile number can only updated via the Great Eastern Customer Service.
(c) Your account will be automatically:
i. suspended due to inactivity if you do not log in at least once within 18 months of your last login.
ii. deleted due to inactivity if you do not log in at least once within 30 months of your last login.
(d) Any changes to your account will only be reflected in the Application and not in your Great Eastern policies/certificates.
9. Rewards, Challenges, XPs & STARS
9.1 Effective from 1st July 2021, only policyholders with selected Great Eastern policies will be able to earn STARS on the Application:
i. GREAT Life Advantage
ii. GREAT Comprehensive Care
9.2 Great Eastern may organize campaign or challenge from time to time to all other Great Eastern policyholders in the Application.
9.3 When using this Application, you may be asked to enter various health, fitness, nutritional, biometric and/or other relevant data, including but not limited to health metrics, fitness activities, sleep data, heart rate data, location data, steps taken, weight, BMI, calories burned (“Data”). We expect the Data you enter in this Application to be accurate and true to the best of your knowledge, belief and ability. You acknowledge and agree that:
(a) You will not knowingly falsify any Data.
(b) You agree that if you have falsified any Data we shall have the right to, at our sole discretion, take any of the following steps:
ii. modify, amend, update, or delete the falsified records;
iii. cancel any points earned through such falsified means; and/or
iv. suspend, disable, or delete your Account without prior notice to you.
9.4 Users are given experience points (XPs) upon completion of activities within the Application.
9.5 Users have to collect the required amount of XPs to level up which unlocks more features of the Application as they progress.
9.6 STARS are reset on the 1st of every month. Users who register 7 days or fewer before the 1st of the month will have their points reset on the 1st of the following month.
9.7 Great Eastern may vary the terms and conditions of challenges, XPs and STARS in the Application without notice, or discontinue or withdraw any challenges at any time without any notice or liability to any party.
9.8 If you participate in any activity or challenge that is organised or co-organised by your employer and/or a Great Eastern partner or sponsor, you agree and consent to Great Eastern disclosing your Data and/or other information howsoever relating to your use of the Application including but not limited to the records of your XPs, STARs, achievements and/or results of such activity or challenge, to your employer, such Great Eastern partner or sponsor and/or their relevant staff, agents or authorised representatives.
10 Limit of Liability
10.1 By accessing or using this Application, you expressly agree that such access or use is at your own risk. Great Eastern assumes no responsibility and shall not be held liable for any loss, damage, cost or other expenses which you may incur as a result of any information or materials provided on this Application and/or your access to, or the use of, this Application.
10.2 You acknowledge that you are fully aware and expressly agree that the use of this Application is subject to having all your relevant activities and information or data hereof monitored and recorded by Great Eastern. These activities include but are not limited to your mobile device ID, your usage behaviour of the Application, Data synced, entered or logged with this Application, links shared and location (for location, where permission is given by you). Emails and other communication sent to Great Eastern and/or this Application over the Internet cannot be guaranteed to be completely secure. Access to and use of your email address is at your own risk and subject to any terms and conditions applicable to such access/use. Great Eastern is not responsible for any damages incurred by you if you send an email/message to Great Eastern or if Great Eastern sends an email/message to you at your request, over the Internet.
12 Intellectual Property
All copyright and other intellectual property rights in this Application are proprietary to Great Eastern and its licensors. You shall not (and shall not attempt to):
(a) use, copy, reproduce, altered, adapt, broadcast, modify, stored in a retrieval system, create derivative works or use in any other way for public or commercial purposes any part of this Application;
(b) modify, reproduce, distribute, translate, transmit or tamper with any part of this Application;
(c) create derivate works of or from any part of this Application;
(d) permit or assist any person to engage in any act described in paragraphs 11(a) to 11(c) above.
13 Ownership of Information
14 Personal Data Protection
Any personal information submitted to Great Eastern via this Application will be subject to Great Eastern Privacy Statement (Singapore).
15 Third party rights
16 Inconsistency in wordings
17 No Waiver
19 Governing Law and Jurisdiction
The above Term of Use shall be governed and construed in all respects in accordance with the laws of Singapore. You and Great Eastern agree to submit to the exclusive jurisdiction of the Singapore courts.
20 Contact Information and Notices
You may contact us at:
1 Pickering Street
Great Eastern Centre
Any notice that we intend to give to you may be carried out by posting the relevant notice on this Application and/or by sending any such notice to any contact information you may have provided to us. You are deemed to have received notice of the same upon us posting the relevant notice on this Application and/or by sending any such notice to any contact information you may have provided us with.
21 About us
We are known as The Great Eastern Life Assurance Company Limited. Our email address is as shown in this Application. Our country of domicile is Singapore. You can contact our customer service at the aforementioned email address.