Claims Department is responsible for ensuring that all
genuine and legitimate claims from our policies are
honoured and settled accurately, promptly and professionally.As
a claim arise we will want all our policy owners and
claimants to be able to submit his or her claim to us
for processing with minimal inconvenience.
are pleased to announce that we have obtained the certification
of ISO 9002 in June 2000. We will continuously deliver
quality products and services to meet the expectations of
our customers to achieve customer satisfaction. Our quality standard
will be benchmarked against the best practices established
in the business world.
& Permanent Disability Claims
Benefits Claims (CAB)
Accident Claims (CPA)
& Surgical Benefits Claims
our continuous strive to improve our claims administration
services, our claims requirements are clearly
outlined in our claims form. We also set out the
level of service expectations and standards that
our policyholders and claimants may expect from
us in the handling of various claims.
can obtain claim
forms and make a claim directly
to Claims Department, Customer Service Department
or through any of our branch offices throughout
out our FAQ
for some of the commonly asked questions.