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Contact Us

At Great Eastern, we believe in building meaningful relationships with our customers and partners.

Contact us in person at the below address, via the phone, or visit us at our customer service centres. We would like to hear from you, be it an enquiry or via our feedback form (Great Eastern Life Insurance or Great Eastern General Insurance)

Customer Service

General Line and for Overseas customer +603 4259 8888
Customer Service Careline 1300-1300 88Our enhanced Interactive Voice Response System (IVRS) is ready to assist you anytime. Please note that all calls will be recorded for quality improvement and training purposes.
Fax General Insurance +603 4813 0055

Visit our Life Insurance Customer Service Centre on the Mezzanine Floor at our Head Office. Click HERE to make appointment.

Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Visit our General Insurance Customer Service Centre on Level 18 at our Head Office:

Level 18, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Operating Hours: Monday to Friday 8:30am to 5:15pm (except Public Holiday).

Department contacts

Life Insurance Complaint Handling

+603 4813 3738

Monday to Friday 8:30am to 5:15pm
(except Public Holiday)
Lunch Hour: 12:00pm to 1:00pm

Human Capital

For all HR-related enquiries except for employment references/screening
For all employment references/screening related enquiries (by hiring institutions/ organisations).

Our Human Capital personnel will revert to you upon receiving such request. Please note that ‘Reference Template’ (applicable to financial institutions only) and written consent of the individual whom you are requesting for employment reference has to be provided before we can attend to such request. Employment reference will be provided to local financial institutions within 15 working days, or on a best effort basis to non-financial institutions and organisations that are based outside Malaysia, subject to compliance with any relevant statutory and/or regulatory requirements imposed on the Company at the material time.



General Insurance Complaint Handling

1300-1300 88 / +603 4259 7828
+603 4813 0055

General Insurance Agent Recruitment

Life Claims - Death, Living Assurance, Total Permanent Disability & Accident Claims

Menara Great Eastern
Level 1, Life Claims Department
No. 303 Jalan Ampang
50450 Kuala Lumpur

Healthcare Services – Hospital Admission, Discharge Guarantee Letter & Medical Claims Reimbursement

Menara Great Eastern
Level 16, Healthcare Services Department
No. 303 Jalan Ampang,
50450 Kuala Lumpur


Car Assistance Program (CAP)

+603 7660 4799

Supreme Assist (SA) & Executive Second Opinion (ESO)

  +603 4259 8853


Branch Network Locations

Contact us

At Great Eastern, we want to hear from you. It’s really easy to get in touch with us, but if you have any questions – just click here and we’ll try and answer all your questions or complete our feedback form if you have any further queries. Thank you.

Life Insurance
Feedback form
General Insurance
Feedback form
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Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd

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Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd