1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Contact Us

At Great Eastern Labuan, we believe in building meaningful relationships with our customers and partners. Contact us in person at the below address, via the phone, or visit us at our customer service centres. 

 

For General Line and for Overseas customer: +603 4813 3048

Email us at wecare-labuan@greateasternlife.com

Operating Hours (Mondays to Fridays)
8:30am to 5:15pm (except Public Holiday)

 

Visit us at our Registered Office

Office Unit 4(A).,
Main Office Tower,
Financial Park Complex Labuan,
Jalan Merdeka, 87000,
WP Labuan.

 

Corporate Governance

Whistleblowing Programme

External Link Popup

  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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