The Great Eastern Private Client Privileges is an exclusive, by-invitation only membership that offers client access to a panel of professional domain partners and service providers across the following domains:
• Legal Advisory
• International Tax
• Trust and Family Office
• Health and Longevity
• Next Gen Leadership
• Philanthropy
• Global Lifestyle
And is made available to selected valued clients ("Member" and, collectively, "Members") pursuant to these Terms and Conditions, as may be amended, modified and supplemented by The Great Eastern Life Assurance Company Limited ("Great Eastern") from time to time without prior notice. Usage of the services provided by the Professional Domain Partners and/or Lifestyle Concierge (the "Services") will be deemed acceptance by the Member of these Terms and Conditions.
MEMBERSHIP DURATION
The Private Client Privileges membership lasts for 12 months, upon activation date.
For Lifestyle Concierge, each member is entitled to 12 booking/ requests for 12 months.
1. PROFESSIONAL DOMAIN PARTNERS AND LIFESTYLE CONCIERGE
1.1
Professional Domain Partners in their own domains are curated by Great Eastern to provide advisory services to the Members and are not affiliated to Great Eastern in any way.
1.2
The right to use the Private Client Privileges and Lifestyle Concierge is personal to the Member.
1.3
Professional Domain Partners and the Lifestyle Concierge have the absolute discretion not to provide or make any arrangement that is requested by the Member if in its opinion, the provision of such Services would be contrary to any laws or regulations or in the opinion of the Lifestyle Concierge, it is not possible to provide any such Services or the provision of any such Services is immoral or against public interests.
1.4
While the initial consultation provided by some Professional Domain Partners are complimentary, and Lifestyle Concierge Services provided are complimentary, all services or purchases engaged subsequently shall be borne by the Member. Examples of such costs include but shall not be limited to the cost of physical goods and services that the Member has instructed the Professional Domain Partner to proceed with, or for the Lifestyle Concierge to purchase or book.
1.5
All orders or requests made by the Member to the Professional Domain Partners and Lifestyle Concierge are subject to verification by Great Eastern. Failure by the Member to provide information to the Professional Domain Partner or Lifestyle Concierge as per Great Eastern's records may invalidate the Member's concierge request.
1.6
In connection with the provision of concierge services, Great Eastern or the Lifestyle Concierge will communicate with any relevant third parties on the Member's behalf. However, in cases where the Lifestyle Concierge deems that it is more appropriate for the Member to contact or communicate with any third party directly, the Lifestyle Concierge will inform the Member accordingly, and it becomes the Member's sole responsibility to communicate with the relevant third party.
1.7
Third party suppliers may impose their own terms and conditions in connection with the provision of the goods and/or services requested for via the Lifestyle Concierge. By accepting the goods and/ or services, the Member agrees to be bound by such terms and conditions, where applicable.
1.8
Customs duties and other relevant taxes or levies (collectively, "Taxes") may be imposed at any time on the concierge services requested by the Member and the Member shall be liable to pay all such Taxes. Any additional associated costs or third-party expenses (which includes, without limitation, any handling charges) (collectively, "Additional Charges") incurred in the procurement, provision or the delivery of the concierge services shall also be paid for by the Member.
1.9
If the Professional Domain Partner or Lifestyle Concierge is unable to process any request made by a Member, it will inform the Member as soon as reasonably practicable. Great Eastern shall not be liable in anyway if the Professional Domain Partner or Lifestyle Concierge or the relevant third-party supplier is unable to provide the Member with the goods and/or services requested for.
1.10
No representation or warranty whatsoever (including without limitation any representation or warranty as to accuracy, usefulness, adequacy, timeliness or completeness) is given by Great Eastern in respect of any information obtained by the Member as a result of their usage of the Lifestyle Concierge, nor as to the quality or performance of products or services provided by any third parties. Great Eastern shall not be responsible or liable for any loss or damage whatsoever arising directly or indirectly howsoever in connection with or as a result of any person acting on or relying on any information provided in connection with the Member's usage of the Lifestyle Concierge Service, nor from the use of the third party products or services. The Member agrees that any remedies or recourse due to issues arising from use of the products or services shall be sought directly from the relevant third-party service provider.
1.11
In the event a Member cancels any concierge service request after it has been made, the Member will be required to pay whatever costs (if any) that may be imposed by the third-party supplier as a result of the cancellation. The Member shall also be liable for any losses and damages or any other costs that may be suffered or incurred by Great Eastern as a result of the cancellation of the concierge service request.
1.12 Use of Member's personal data in relation to the Lifestyle Concierge Service
1.12.1
By using the Professional Domain Partners' and Lifestyle Concierge services, the Member agrees and consents to Great Eastern and its related corporations, the Professional Domain Partners and Lifestyle Concierge (collectively, the "Companies"), as well as their respective employees, representatives, agents, the Companies' authorised service providers and relevant third parties (the Companies and all the other foregoing parties, collectively, "Great Eastern Persons"), collecting, using, disclosing, and/or sharing amongst themselves the Member's personal data, for purposes reasonably required by the Companies to administer and provide the Services, and such other purposes as described in Great Eastern's Privacy Statement (collectively, the "Purposes") which is accessible from Great Eastern Singapore's website at https://www.greateasternlife.com, which the Member confirms the Member has read and understood.
The Member's consents herein supplement but do not supersede nor replace any other consents the Member may have previously provided to Great Eastern Persons, and the Member's consents herein are cumulative and additional to any rights which any of the Great Eastern Persons may have to collect, use, and/or disclose the Member's personal data, with or without the Member's consent, to the extent permitted under applicable law.
In addition, where personal data of any person is disclosed by the Member, the Member further confirms and represents that the Member has obtained the consent of the individual concerned for the Purposes, unless such consent is not required under applicable laws: (i) to collect such personal data; (ii) for the disclosure of such personal data to the Great Eastern Persons; and (iii) for the Great Eastern Persons' collection, use and/or disclosure of such personal data.
1.12.2
To enable the Member to enjoy seamless service when accessing the Services, the Member will consent to share personal data (including name, mobile number and e-mail address) with the Professional Domain Partners and Lifestyle Concierge. Such personal data will be used by the Professional Domain Partners and Lifestyle Concierge to attend to the Member's request from time to time, and the Member hereby consents to such disclosure by Great Eastern to the Professional Domain Partners and Lifestyle Concierge and vice versa.
1.12.3
The Professional Domain Partners and Lifestyle Concierge may ask the Member to provide further personal data in addition to the type of personal data referred to in the foregoing clause, where such data is necessary to carry out the Member's request. The Member acknowledges that the Professional Domain Partners and Lifestyle Concierge may not be able to fulfil the Member's request if he / she does not consent to the disclosure of such additional data.
1.12.4
As Great Eastern and the Lifestyle Concierge only acts as an intermediary between the Member and third-party service providers or suppliers (the "Third-Party Suppliers") who actually deliver the services or goods ordered by the Member, Great Eastern and the Lifestyle Concierge may share the Member's personal data with Third-Party Suppliers in order to process the Member's requests. The Member acknowledges that Great Eastern and the Lifestyle Concierge and / or the Third-Party Suppliers may not be able to fulfil the Member's request if he / she does not consent to the disclosure of his/her personal data to the Third-Party Supplier.
1.12.5
The Member's personal data may be disclosed for the following purposes:
a. if the Professional Domain Partners and Lifestyle Concierge is required or authorized to do so by applicable law or in connection with legal proceedings;
b. if a request is made to the Professional Domain Partners and Lifestyle Concierge to do so by a court or government authority;
c. if the Professional Domain Partners and Lifestyle Concierge believe(s) that such disclosure (i) is necessary to protect or defend their rights, any aspect of the Professional Domain Partners' and Lifestyle Concierge's service or the Member; (ii) may prevent any physical or financial harm; or (iii) is necessary for any investigation, prevention or action related to illegal activities, suspected fraud or a situation involving a potential threat to the security of a person; provided that the Professional Domain Partners and Lifestyle Concierge shall, to the extent practicably possible or permissible by law or regulations, prior to such disclosure consult with the Member as to the proposed form, nature and purpose of the disclosure.
1.12.6
If a Member:
a. has any questions or feedback relating to the collection, use, disclosure or processing of his/her personal data by Great Eastern, the Professional Domain Partners, and the Lifestyle Concierge;
b. wishes to withdraw his/her consent to any such use of his/her personal data by Great Eastern, Professional Domain Partners, the Lifestyle Concierge; or
c. wishes to obtain access and make corrections to his/her personal data records with Great Eastern, Professional Domain Partners and Lifestyle Concierge, the Member may approach Great Eastern, via concierge@greateasternprivate.com
1.13
In the event of any inconsistency between these Terms and Conditions and any advertising, publicity, brochure, marketing or other materials relating to or in connection with the Great Eastern Private Client Privileges and Lifestyle Concierge, these Terms and Conditions shall prevail.
1.14
These terms and conditions shall be governed by and interpreted in accordance with Singapore law. The courts of Singapore shall have exclusive jurisdiction over any disputes arising from the terms and conditions, including the validity and enforceability thereof.
Information correct as at 28 May 2026.