Make a death claim

Death Claim Form - Claimant's Statement
Certified True Copy of Death Certificate
Certified True Copy of Claimant Identification Card
Certified True Copy of Deceased’s Identification Card
Certified True Copy of Embarkment Certificate
Certified True Copy of Marriage Certificate if Claimant is spouse
Certified True Copy of Birth Certificate of Claimant if Claimant is a child
Certified True Copy of Birth Certificate of Deceased if Claimant is parent
Original copy of Letter of Authorisation/ Consent (3 copies)
Confirmation letter from National Registration Department (for overseas death claims)
Direct Credit Form

Additional requirement on accidental death:
Accidental Death Benefit (ADB) Claim Form
Certified True Copy Police Report
Certified True Copy Detailed Post Mortem Report
Certified True Copy of Toxicology Report, if any
Newspaper Cutting, if any

Death due to nature causes:
Doctor Statement (for policy less than 5 years from date of commencement or from date of reinstatement, whichever is the later)

Important Note:
i) If cause of death is unknown, the Company will advise further on receipt of the Death Certificate
ii) For foreign Death Claims, Certified True Copy full passport book/ Citizenship Certificate are required
iii) For policy without nomination, Grant of Probate/ Letters of Administration is required

Payment of death claim proceeds for policy where no nomination made is subject to production of Letter of Administration or Grant of Probate.

3 Letters of Authorisation should be produced and to be completed by 3 designated nominees.

Nominee still has to complete the Death Claim Form.

What is the difference in documents if body is brought back to Malaysia or buried in overseas? If the body/ashes are brought back to Malaysia, Certified True Copy of Embarkment Certificate issued by the transportation means is required. If the body is buried in overseas, Certified True Copy of the Life Assured confirmation letter of death in overseas from National Registration Department is required to be submitted.

Copy of passport is also required.

This clause stipulates that no claim is payable in the event of death due to suicide, whether sane or insane, within one year from inception of policy or from date of any reinstatement.

Within the first policy year, the insurer has the right to void the policy due to nondisclosure, without the need to prove fraud.

Group Manager or Unit Manager may certify all claims documents with the exception of claims incurred outside of Malaysia where the confirmation of the claim event and all other related and relevant documents issued by Foreign Authority must be certified by the Malaysian Embassy or a Public Notary.

The respective country's embassy in Malaysia.

With effect from 1 June 2013, policyholders may proceed with claims without submitting the original policy contract. This guideline is revised with the intent to simplify the current process to make hassle free for claims. Nevertheless, the company reserves the right to call for the original policy or supporting documents should the need arises during the processing stage.

The estimated timeframe to process a claim is within 10 – 14 working days upon receiving the complete claim documents.