At Great Eastern, we are committed to continuously improve our customer services, as you are at the heart of all we do. We have helped to make it easy for millions of Malaysian to enjoy lifestyle security and achieve greater financial freedom. We believe in building lifelong relationships by consistently providing deliberate & differentiated customer experience and caring for the community through our corporate responsibility programs. Customer Service Charter below is supported by four pillars:
Pillar | Description | Expected Outcome |
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Pillar 1: Insurance Made Accessible |
Offer an active engagement model wherein a customer is aware of:
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Better engagement and improved services |
Pillar 2: Know Your Customer |
To understand a customer profile adequately which enables insurers to:
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Build trust |
Pillar 3: Timely, Transparent and Efficient Service |
Deliver a seamless service wherein customers are aware of:
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Customer satisfaction |
Pillar 4: Fair, Timely & Transparent Claims Settlement Process |
Deliver a seamless claims processing and settlement experience wherein customers are aware of:
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Provide peace of mind to customers |
Pillar 1: Insurance Made Accessible
No. | Commitment | Service Level |
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1.1 | We will make insurance products easily accessible via various channels, physically and virtually, to obtain information, purchase or make enquiries. |
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1.2 | We will actively seek feedback, suggestions or complaints on how insurers can serve customers better. |
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Pillar 2: Know Your Customer
No. | Commitment | Service Level |
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2.1 | We will strive to help customers find the right product to suit their needs. |
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Pillar 3: Timely, Transparent and Efficient Service
No. | Commitment | Service Level |
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3.1 | We will set clear responsibilities towards customers and uphold it. | A standard commitment on clear responsibilities to be a mandatory write up on all client charters should cover the following guiding principles:
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3.2 | We will set clear expectation on time taken for various services. | To include a clear expectation on time taken for various services:
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3.3a | We will ensure efficient policy servicing and provide relevant documentation in a timely manner. |
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3.3b | We will ensure efficient policy servicing and provide relevant documentation in a timely manner. (Life & Health) |
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3.4 | We will be open and transparent in our dealings. | The following information shall be easily accessible and made available through the various channels of communication such as branches / brochures / call centres / website:
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3.5 | We will follow through and provide the requisite answers / updates to customers’ queries & complaints promptly |
Note: Where enquiry is complex, insurers will provide a reasonable timeframe and keep customer updated accordingly. |
3.6 | We will ensure consistent and thorough complaints handling. |
Disputes which are outside the scope of OFS are set in Terms of Reference. Please visit the website at www.ofs.org.my/en/terms_of_reference
Address Fax No. Customer Service Centre Contact Centre Mailing Address Email Note: Complaints handling and timelines is governed by Bank Negara Malaysia (BNM)’s Guidelines on Complaint Handling and insurers shall operate accordingly |
Pillar 4: Fair, Timely & Transparent Claims Settlement Process
No. | Commitment | Service Level |
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4.1 | We will set clear timeline for claims settlement process and strive to settle claims within these prescribed timeline and in a transparent manner.
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To set clear timeline for claims settlement process and strive to settle claims within these prescribed timeline and in a transparent manner by adopting the following procedures:
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4.2
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We will inform customer of the next level of escalation if the claims settlement / rejection is not to his / her satisfaction.
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Note: For the policy owners who made a claim / report involving claims settlement / rejection which is not to his / her satisfaction. |
We will actively seek feedback, suggestions or complaints on how insurers can serve customers better. |
www.ofs.org.my |
We will actively seek feedback, suggestions or complaints on how insurers can serve customers better. |
We will ensure consistent and thorough complaints handling. |
+603 2272 2811 |
1300-88 5465 (Local) +603 2174 1717 (Overseas) |
1300-88 5465 (Local) +603 2174 1717 (Overseas) |
+603 2174 1515 |
+603 2174 1515 |
+603 2174 1515 |
OUR COMMITMENT TO PROVIDE EASY ACCESSIBLILITY
At Great Eastern General Insurance, we provide the convenience of direct after-sales servicing via the following touch points:
Customer Service Centre
Customer Service Hotline
Toll free no. | : 1300-1300 88 (Press 2 for General Insurance) |
General no. | : +603 4259 8888 (Calling from Overseas) |
Fax | : +603 4813 0055 |
: gicare-my@greateasterngeneral.com |
Claims Service Hotline
Toll free no. | : 1300-13-1088 |
: claimscare-my@greateasterngeneral.com | |
Fax | : +603 2786 1028 |
OUR COMMITMENT TO FEEDBACKS AND COMPLAINTS
We welcome and encourage all feedbacks and complaints as opportunities to understand the insurance needs of individuals and business better.
You may address all feedbacks, concerns or complaints by contacting or write to:
Complaints Handling Unit
Tel No. | : +603 4259 7828 |
Fax No. | : +603 4813 0055 |
CS Toll-free No | : 1300 1300 88 (Press 2 for General Insurance) |
: gicare-my@greateasterngeneral.com |
OUR COMMITMENT TO KNOW OUR CUSTOMER
RELIABLE AND QUALITY SERVICES
We are committed at all times towards providing reliable and quality services to our customers, agents and business partners. We will ensure that all personnel and staff involved in providing these services have the necessary expertise, training and skills. We will endeavor to offer services that are tailored to your needs. We will achieve this by fully understanding your goals and objectives while ensuring service standards that are consistent and efficient.
UNDERSTANDING CUSTOMERS” NEEDS
In order to understand the customers’ profile adequately, we as well our agents shall listen attentively to our customers. Acknowledge and properly understand our customers’ needs and preferences. Ask for requisite information and documents to advise our customers accordingly and in accordance with the Industry’s Code of Practice on the Personal Data Protection Act 2010. Always offer options of suitable products and services to meet the customers’ needs and wants.
STATEMENT OF PRIVACY PROTECTION OF DATA GIVEN
We respect every individual's right to privacy. Our business relationship with you is most valuable and is the very basis of our name and reputation. Whether you are our policyholder, agent, registered user or a visitor to the secured area of our Website, we understand the importance you place on the privacy and security of information that personally identifies you. We refer to and treat this information as "personal information". We extend the following privacy policy to you. Information We Collect & How The Information Is Used.
INFORMATION WE COLLECT & HOW THE INFORMATION IS USED
When you sign up for a new policy or register for our services, we ask you for your personal particulars via various modes of communication (e.g. electronic form transmission, hardcopy form filling, etc.) such as your contact details, amongst other information. Whenever we collect this personal information from you, we will make a reference to this policy. We limit the collection and use of personal information to what is necessary to administer our business, to offer the best possible range of financial plans, products and /or to deliver superior service to you.
SECURITY POLICY & FEATURES
We have adopted strict security measures to prevent unauthorized access which could result in the alteration, destruction, theft of data or compromise the confidentiality of our customer, or agent or business partner's data. Our web utilizes commercially proven security hardware and software products in our system, network and application infrastructure. These security products include routers, firewalls, secured operating system, authentication processes, encryption technology, etc. Please note that you play a part in system security as well. Although we exercise every reasonable effort to provide a variety of safe, secure and reliable system, we do not have control over the computer, computer software, systems and other incidentals used by you to access the system and your action to transmit your data over the internet to other website cannot be guaranteed, warranted or represented to be absolutely secured by our company.
SHARING OF INFORMATION
We will not disclose your personal information to others unless we have obtained your prior authorization. We do reserve the right to disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under any law, regulation, guidelines or directives (whether or not having the force of law), to cooperate with regulators, law enforcement authorities or any authority having jurisdiction over us, or to enforce and protect our rights or property.
To ensure that you benefit from the full range of insurance plans, products and/or services as well as other opportunities, we may from time to time share your personal information with our agents, affiliated or member companies within our Group and/or other business partners. In such circumstances, we protect that personal information with a confidentiality agreement and these entities must conform to our privacy standards so that confidentiality of the information is always upheld.
OUR COMMITMENT TO SERVICE STANDARDS
Counter / Branches :-
Call-in Customer :-
Written (Email, Fax, Letter & Social Media) :-
Note: Where enquiry is complex, we will provide a reasonable timeframe and keep the customer updated accordingly.
OUR COMMITMENT TO POLICY SERVICING
Policy Issuance for New and Existing Customer :-
Change of Policy Details / Reissuance Upon Lapse / Endorsement :-
Renewal Notice Issuance :-
Cancellation/ Surrendering of Policy (Including Refund of Premium):-
OUR COMMITMENT TO FEEDBACKS AND COMPLAINTS
RECORDING OF COMPLAINTS / FEEDBACK
RESPONSE TO COMPLAINTS
EXTERNAL RESOURCES FOR CUSTOMERS' ENQUIRIES / COMPLAINTS
If you are not satisfied with the response or the decision of our Company, you may submit your complaint either to the Ombudsman for Financial Services (OFS) ~formerly known as Financial Mediation Bureau (FMB), within 6 months from the date of our Company's final decision or to Bank Negara Malaysia (BNM).
Should you need further clarifications on the proper avenue to refer your complaint in regards to OFS or BNM, you may contact our Complaint Handling Unit.
The following are the contact details for OFS and BNM.
Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)
Level 14, Main Block, Menara Takaful Malaysia, No4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur | |
Tel | : +603 2272 2811 |
Fax | : +603 2272 1577 |
: enquiry@ofs.org.my | |
Website | : www.ofs.org.my |
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Walk-in Customer Service Centre
Ground Floor, D Block,
Jalan Dato’ Onn,
50480 Kuala Lumpur
Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel | : 1300-88 5465 (Overseas: +603 2174 1717) |
Fax | : +603 2174 1515 |
: bnmtelelink@bnm.gov.my |
OUR COMMITMENT TO CLAIMS SETTLEMENT
RESPONSE TO CLAIMS
OUR COMMITMENT OF TREATING CUSTOMER FAIRLY
Great Eastern General Insurance (Malaysia) Berhad (GEGM) is committed to delivering excellent service that is responsive to the needs of our customers. In an organization with the mission of making life great by providing financial security, and promoting good health and meaningful relationships, fair dealing towards our customers and treating them fairly should feature strongly in the way we do business.
The Chairman, The board and Senior Management are committed to deliver good financial consumer outcomes to our customers. We believe in building long-term and mutually beneficial relationships with our customers. This Charter specifies our commitment to provide the highest standards of fairness in all our dealings with our customers.
To protect the interests and financial well-being of our financial consumers following the 6 Principles as below:
Principle 1:
The Board and Senior Management must set clear expectations on Fair Treatment of Financial Consumer (“FTFC”) and ensure that this is embedded in the FSP’s corporate culture and core values.
Principle 2:
FSP must ensure that financial consumers are provided with fair terms in contracts with financial consumers.
Principle 3:
FSP must provide financial consumers with clear, relevant and timely information on financial services and products.
Principle 4:
FSP must ensure that our staff, representatives and agents exercise due care, skill and diligence when dealing with financial consumers.
Principle 5:
FSP must take reasonable care to ensure the suitability of advice and recommendations provided to financial consumers.
Principle 6:
FSP must handle financial consumer complaints and claims promptly, fairly and effectively.
By interacting with Great Eastern General Insurance (Malaysia) Berhad (“Company”), submitting information to the Company, enrolling or signing up for any products or services offered by the Company, you are providing personal information to the Company.
“Personal information” means any information which relates to you and which has been provided by you to the Company, including but not limited to your name, bio-data or personal profile, National Registration Identity Card number, passport number, address, telephone number, email address, images, your personal preferences, particulars of any third party insured person or beneficiary, and financial and banking account information and any information which may identify you, any insured person, assignee, trustee or beneficiary, that has been or may be collected, stored, used and processed by the Company from time to time. The term “personal information” also includes sensitive personal data which means any personal data consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence.
If you provide us with any personal information relating to a third party, including where you have named them as an insured person, assignee, trustee or beneficiary, or where you refer a third party to us for the purposes of us offering our products and/or services to that third party, by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their personal information for the purposes set out herein. References to “your personal information” shall include the personal information of third parties provided by you.
Your personal information may be used, recorded, stored, archived, disclosed or otherwise processed by or on behalf of the Company (and its successors in title) for the following purposes:
The Company may also collect and/or verify your personal information from third parties, such as a policyholder who has taken up a policy on you or for your benefit, agents, brokers, business partners and third parties from whom you have been referred to the Company, or third parties from whom we seek or receive information on you in connection with your policy, policy applications, or claims, for example, from any of the Great Eastern group of companies, other insurers or takaful providers, insurance associations and takaful associations, hospitals, clinics, motor workshops and the relevant authorities.
The Company may retain your personal information for such time as deemed to be necessary for the purpose of fulfilling any operational, audit, investigation, legal, regulatory, tax or accounting requirements, including but not limited to any potential litigation and future underwriting and claims assessment purposes.
The information that you have provided to the Company is necessary. If you do not provide the Company with such information, the Company may not be able to provide you with insurance or to respond to any claim.
The Company may disclose and/or provide your personal information to the following parties (within and outside Malaysia) for the purposes stated above:
You may access certain personal information held by the Company based on the applicable data protection laws of Malaysia.
You may access your personal information at any time by calling Customer Service Care or visiting our Customer Portal. If you have any inquiries such as limiting the processing of certain information, including the withdrawal of consent to receive marketing information, you may contact our Customer Service Care, or write to the Company.
If you have any complaints in respect of your personal information, you may contact our Privacy Officer.
For more information on how the Company deals with your personal information, please log on to our website and read the Client Charter and Privacy Policy, as set out below:
Great Eastern General Insurance Malaysia | |
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Website | greateasterngeneral.com |
Customer Portal | https://connect-my.greateasternlife.com |
Customer Service Care | 1300 1300 88 (Press 2 for General Insurance) |
gicare-my@greateasterngeneral.com | |
Privacy Officer | +603 2786 1162 |
The Company may charge a reasonable fee for access. If you can show that the personal information held by the Company is not accurate, complete and up to date, the Company will take reasonable steps to ensure it is accurate, complete and up to date upon receiving your verification or feedback.
The Company may review and update this Personal Data Protection Notice from time to time to reflect changes in the law, changes in the business practices, procedures and structure of our Company and Great Eastern, and changes in the community's privacy expectations. It is not generally feasible to notify you of changes to this Personal Data Protection Notice and as such, you can log on to our website to obtain the latest version of the Personal Data Protection Notice at any time.
By interacting with the Company, submitting information to the Company, enrolling or signing up for any products or services offered by the Company, you consent (and where required, explicitly consent) to such use of your personal information including sensitive personal data, in the manner set out in this notice. Such consent and authorisation herein shall extend to any information obtained from any of the insurance policy(ies) presently provided to you, any new application to the Company for insurance, and claim processing, such historical financial or credit records, data or information whether or not provided personally.
Apabila berurusan dengan Great Eastern General Insurance (Malaysia) Berhad (“Syarikat”), dengan mengemukakan maklumat kepada Syarikat, menyertai atau mendaftar untuk sebarang produk atau perkhidmatan yang ditawarkan Syarikat, anda telah memberi maklumat peribadi kepada Syarikat.
"Maklumat peribadi" bermaksud sebarang maklumat yang berkaitan dengan anda dan anda telah beri kepada Syarikat, yang termasuk tetapi tidak terhad kepada nama anda, biodata atau maklumat peribadi, nombor Kad Pengenalan, nombor pasport, alamat, nombor telefon, alamat e-mel, gambar, kegemaran peribadi, maklumat berkenaan hayat yang diasuranskan pihak ketiga atau benefisiari, dan maklumat kewangan dan akaun perbankan serta sebarang maklumat yang boleh mengenal pasti anda, mana-mana hayat yang diasuranskan, pemegang amanah atau benefisiari, pemegang serah hak yang telah atau mungkin dikumpulkan, disimpan, digunakan dan diproses oleh Syarikat dari semasa ke semasa. Istilah "maklumat peribadi" juga merangkumi data peribadi sensitif yang bermaksud sebarang data peribadi yang mengandungi maklumat berkenaan kesihatan atau keadaan fizikal atau mental anda, pendapat politik, kepercayaan agama atau kepercayaan lain yang bersifat seumpamanya, pelakuan atau pengataan pelakuan untuk sebarang kesalahan.
Sekiranya anda memberikan kami maklumat peribadi yang berkaitan dengan pihak ketiga, termasuklah apabila anda telah menamakan mereka sebagai hayat yang diasuranskan, pemegang amanah atau benefisiari, atau pemegang serah hak atau apabila anda merujuk pihak ketiga kepada kami bagi tujuan menawarkan produk dan/atau perkhidmatan kami kepada pihak ketiga tersebut, dengan mengemukakan maklumat sedemikian kepada kami, anda telah menyatakan kepada kami bahawa anda telah memperoleh persetujuan daripada pihak ketiga berkenaan bahawa anda akan memberikan kami maklumat peribadi mereka bagi tujuan yang dinyatakan di sini. Rujukan bagi "maklumat peribadi anda" hendaklah merangkumi maklumat peribadi pihak ketiga yang telah anda berikan.
Maklumat peribadi anda mungkin digunakan, direkodkan, disimpan, diletakkan dalam arkib, didedahkan mahupun diproses sebaliknya oleh Syarikat atau bagi pihak Syarikat (dan penggantinya) bagi tujuan berikut:
Syarikat mungkin mengumpul dan/atau mengesahkan maklumat peribadi anda daripada pihak ketiga, seperti seseorang pemegang polisi yang mempunyai polisi ke atas diri anda atau untuk faedah anda, ejen, broker, rakan niaga dan pihak ketiga yang anda telah dirujuk kepada pihak Syarikat atau pihak ketiga yang telah kami dapat atau terima maklumat berkenaan anda berkaitan dengan polisi, permohonan polisi atau tuntutan anda, contohnya, dari mana-mana kumpulan syarikat Great Eastern, penanggung insurans atau pengendali takaful lain, persatuan insurans dan takaful, hospital, klinik, bengkel kereta serta pihak berkuasa yang berkaitan.
Syarikat mungkin menyimpan maklumat peribadi anda untuk tempoh masa yang dianggap perlu bagi tujuan memenuhi sebarang keperluan operasi, audit, penyiasatan, undang-undang, pengawalseliaan, cukai atau perakaunan, termasuk tetapi tidak terhad bagi sebarang potensi tindakan guaman, dan tuntutan pengunderaitan serta penilaian tuntutan pada masa hadapan.
Maklumat yang anda beri kepada Syarikat adalah penting. Jika anda tidak memberi maklumat tersebut kepada Syarikat, Syarikat mungkin tidak dapat memberikan perlindungan insurans kepada anda atau memberi maklum balas ke atas sebarang tuntutan.
Syarikat mungkin mendedahkan dan/atau memberi maklumat peribadi anda kepada pihak-pihak berikut (sama ada di dalam dan di luar Malaysia) bagi tujuan yang dinyatakan di atas:
Anda boleh mengakses maklumat peribadi tertentu yang dipegang oleh Syarikat berdasarkan undang-undang perlindungan data yang berkaitan di Malaysia.
Anda boleh mengakses maklumat peribadi anda pada bila-bila masa dengan menghubungi Pusat Perkhidmatan Pelanggan “Customer Service Care” atau melayari Portal Pelanggan kami. Sekiranya anda mempunyai sebarang pertanyaan seperti menghadkan pemprosessan sesetengah maklumat, termasuk membatalkan kebenaran untuk menerima maklumat pemasaran, anda boleh menghubungi Pusat Perkhidmatan Pelanggan kami, atau menulis kepada Syarikat.
Jika anda mempunyai sebarang aduan berkenaan maklumat peribadi anda, anda boleh menghubungi Pegawai Privasi kami.
Untuk keterangan lanjut bagaimana Syarikat menggunakan maklumat peribadi anda, sila layari laman sesawang kami dan baca Piagam Pelanggan Syarikat dan Dasar Polisi Privasi seperti yang dinyatakan dibawah:
Great Eastern General Insurance Malaysia | |
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Laman Sesawang | greateasterngeneral.com |
Portal Pelanggan |
https://connect-my.greateasternlife.com |
Pusat Perkhidmatan Pelanggan | 1300 1300 88 (Press 2 for General Insurance) |
gicare-my@greateasterngeneral.com | |
Pegawai Privasi | +603 2786 1162 |
Syarikat mungkin mengenakan bayaran yang berpatutan untuk pemberian akses. Jika anda mendapati bahawa maklumat peribadi yang dipegang oleh Syarikat adalah tidak tepat, tidak lengkap dan tidak dikemaskini, Syarikat akan mengambil langkah yang sewajarnya untuk memastikan maklumat adalah tepat, lengkap dan dikemas kini setelah menerima pengesahan atau maklum balas daripada anda.
Syarikat boleh menyemak semula dan mengemaskinikan Notis Perlindungan Data Peribadi ini dari semasa ke semasa mengikut pindaan undang-undang, pindaan amalan perniagaan, prosedur dan struktur Syarikat serta Great Eastern, dan pindaan mengikut tahap jangkaan privasi oleh masyarakat. Secara amnya, kami mungkin tidak dapat memaklumkan anda bagi setiap perubahan ke atas Notis Perlindungan Data ini, oleh itu, anda boleh melayari laman sesawang kami untuk mendapatkan versi terbaharu Notis Perlindungan Data Peribadi pada bila-bila masa.
Dengan berurusan dengan Syarikat, serta dengan mengemukakan maklumat kepada Syarikat, mendaftarkan atau pendaftaran bagi sebarang produk atau perkhidmatan yang ditawarkan Syarikat, anda telah bersetuju (dan jika diperlukan, bersetuju dengan jelas) ke atas penggunaan maklumat peribadi anda termasuklah data peribadi sensitif, mengikut cara yang dinyatakan dalam notis ini. Persetujuan dan kebenaran tersebut yang dinyatakan di dalam ini akan dilanjutkan bagi mana-mana maklumat yang diperoleh daripada mana-mana polisi insurans yang diberi kepada anda, sebarang permohonan baharu kepada Syarikat untuk insurans, dan pemprosesan tuntutan, seperti sejarah maklumat kewangan atau rekod kredit, data atau maklumat sama ada atau tidak diberikan secara peribadi.
These terms and conditions cover unregistered users.
PLEASE READ THIS TERMS AND CONDITIONS CAREFULLY. BY ACCESSING AND USING THIS WEBSITE AND/OR SERVICE, YOU WILL BE CONCLUSIVELY PRESUMED TO HAVE NOTICE OF AND HAVE AGREED TO BE BOUND BY THE MOST RECENT TERMS AND CONDITIONS AS MODIFIED FROM TIME TO TIME. IF YOU DO NOT AGREE TO BE BOUND BY THIS TERMS AND CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS TO AND USE OF THIS WEBSITE AND/OR SERVICE.
1.2 You may not reproduce, transmit, publish, perform, broadcast, store, modify, adapt, alter, translate, distribute, disseminate, display, creative derivative works of, decompile, reverse-engineer, disassemble, license, sell, rent, lease hyperlink or otherwise transfer any of the Contents in whole or in part in any manner without the prior written consent of Great Eastern Group and/or the respective third party proprietors.
All trademarks, trade names, service marks, product marks, logos, insignias and devices used in this Service are the property of Great Eastern Group and/or the respective third party proprietors identified in this Service. No licence or right is granted and your access to and use of this Service should not be construed as granting, by implication, estoppel or otherwise, any license or right to use (include use as a hyperlink) any trademarks, service marks, product marks, logos, insignias and devices appearing on the Service without the prior written consent of Great Eastern Group or the relevant third party proprietor thereof.
3.2. You may not Link, mirror or frame this Website and/or Service or any part thereof to any content which contains materials or information which is inappropriate, profane, defamatory, infringing, obscene, indecent, vulgar, harassing, privacy invading, abusive, threatening, harmful, tortious, objectionable, unlawful or violates any applicable intellectual property or proprietary rights.
3.3 Notwithstanding anything to the contrary herein, Great Eastern Group reserves all rights to terminate any Link to this Website and/or Service for any reason. Upon our instructions, you must disable, remove and terminate any Link to this Website and/or Service or any part thereof immediately.
3.4 For your convenience, Great Eastern Group may include Links to contents that are owned or operated by third parties. Great Eastern Group has not developed or reviewed, and is not responsible for the contents of or the consequences of accessing the Linked contents. We make no guarantee, representation or warranty as to, and have no liability for, any content at those websites, including, but not limited to, guarantees, representations and warranties regarding the truth, adequacy, originality, accuracy, timeliness, completeness, reasonableness, non- infringement, suitability, satisfactory quality, merchantability or fitness for any particular purpose or any representations or warranties arising from usage, custom or trade or by operation of law, of those content.
3.5 In no circumstances will Great Eastern Group be considered to be associated or affiliated in whatever manner with any trademarks, trade names, service marks, logos, insignia or other devices used or appearing on contents that are Linked to this Website and/or Service or any part thereof. The Links provided in this Website and/or Service shall not be considered or construed as an endorsement or verification of such Linked contents therein by Great Eastern Group.
3.6 Linked contents are not under the control of Great Eastern Group and Great Eastern Group cannot accept responsibility for the contents of or the consequences of accessing any content that Links, mirrors or frames this Website and/or Service or any part thereof or any link contained in a Linked content or any Links provided on this Website and/or Service. You agree that your access to and use of such Linked contents is entirely at your own risk and subject to the terms and conditions of access and use contained therein.
4.2 Great Eastern Group strongly advises all users with health problems to consult a doctor, who will be trained in observation and interpretation of symptoms and will be able to provide a proper diagnosis based on a knowledge and understanding of all aspects of your condition and your medical history. Some of the Contents available on the Website and/or Service are provided by third parties and Great Eastern Group is not in a position to verify such Content provided by third parties.
4.3 Great Eastern Group does not guarantee, represent or warrant that this Website and/or Service is free of malicious software, including, but not limited to, viruses, malicious code, computer worms, Trojan horses, spyware or other harmful components (“Malicious Software”). Great Eastern Group accepts no liability for any loss, damage, claim, liability, expense or costs that may result from any transmission of such Malicious Software via this Website and/or Service (including, but not limited to, files downloaded from this Service).
4.4 The Contents are provided on an “as is” and “as available” basis without warranties of any kind. Great Eastern Group make no guarantee, representation or warranty as to, and have no liability for, any Content, including, but not limited to, guarantees, representations and warranties of any kind, implied, express or statutory regarding the truth, adequacy, originality, accuracy, timeliness, completeness, reasonableness, freedom from computer virus and other Malicious Software, non-infringement, suitability, satisfactory quality, merchantability or fitness for any particular purpose or any representations or warranties arising from usage, custom or trade or by operation of law and Great Eastern Group expressly disclaims liability for any errors in, or omissions from, such Contents.
4.5 Under no circumstances shall Great Eastern Group be liable regardless of the form of action for any failure of performance, system, server or connection failure, error, omission, interruption, breach of security, corruption, delay in operation or transmission, transmission error or unavailability of access in connection with your access and use of this Website and/or Service even if Great Eastern Group had been advised as to the possibility.
4.6 In no event shall Great Eastern Group be liable to you or any other party for any damages, losses, claim, liability, expenses or costs (including legal costs) whatsoever or howsoever (including without limitation, any direct, indirect, special, punitive, incidental or consequential damages, loss of profits or loss opportunity) arising in connection with:
4.7 Nothing in this Agreement excludes the liability of either Party in respect of:
4.8 You hereby agree that any information provided by you on this Website and/or through this Service is on a voluntary basis and is only for the purpose of this Website and/or Service. You also agree that the information provided by you on this Website and/or through this Service does not constitute disclosure of information for the purposes of an insurance policy contract between Great Eastern and you. Notwithstanding the information provided by you on this Website and/or through this Service you are still obliged to disclose all relevant and material information in any proposal form for the purchase of an insurance policy sold by Great Eastern.
4.9 Please note that the material (including without limitation workout and exercise tips, and information contained in applications and video clips), provided on any of our web properties, communication channels and social media (e.g. our Facebook pages), is provided by way of information only. It is not and does not purport to be, or it is not a substitute for, nor does it replace, medical or other professional advice, or treatment of health conditions. Whilst we, Great Eastern (including its parent, subsidiaries and affiliates), endeavour to ensure that the contents of the material are accurate, errors or omissions may occur and we do not accept any liability in respect of them. Any third party links provided by us on any of our web properties, communication channels and social media (e.g. our Facebook pages) are provided for your convenience – their inclusion does not imply any approval or endorsement by us. We have no control over the content of those sites and accept no responsibility or liability in respect of them.
Please also note that there are all sorts of workout and exercise; some are rigorous whereas some are slow-paced. As each workout or exercise is of different intensity, it is important to try the workout according to your fitness level. If you are unsure about proceeding with the suggested workouts, please consult your physician or other healthcare professional before beginning or changing any fitness program to make sure that it is appropriate for your needs, especially if you are pregnant or have a history of any of the following:
In addition, if you ever start to feel unwell or have discomfort or experience faintness, dizziness, pain or shortness of breath at any time after trying the workout or exercise, stop immediately and seek further advice from your healthcare professionals. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of what you may have read on any of our web properties, communication channels and social media (e.g. our Facebook pages). Current health and fitness research may exist that could impact the information provided by us, and any tips may not be based on the most recent findings or developments. Therefore, the use of any information provided by us is solely at your own risk. We will not be held responsible for any injuries and/or damages that may result from your participation in or engagement of the workout or exercise or any health and wellness programme, of which the information has been provided to or shared with you on any of our web properties, communication channels and social media (e.g. our Facebook pages).
Great Eastern Life Assurance (Malaysia) Berhad
Complaints Handling Unit
Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
Fax: 03-4259 8397
E-mail: feedback@greateasternlife.com
The personal information which you have provided [which we ask you to provide] is necessary in order for us to provide you with the Website and/or Service. If you do not provide us with the information, you will not be able to use the Website and/or Service. Great Eastern will not disclose your personal information to any third party before obtaining your consent.
6.2 Great Eastern mengumpul maklumat peribadi anda untuk membolehkan anda menggunakan Perkhidmatan tersebut. Anda pada bila-bila masa boleh mengakses maklumat peribadi anda dan membetulkan maklumat peribadi anda dengan menggunakan Perkhidmatan tersebut. Anda boleh membuat aduan berhubung dengan maklumat peribadi anda dengan menghubungi Great Eastern di talian: 03-48133738 atau bertulis kepada:
Great Eastern Life Assurance (Malaysia) Berhad
Unit Pengendalian Aduan
Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
Fax: 03-4259 8397
E-mail: feedback@greateasternlife.com
Maklumat peribadi yang anda berikan [yang kami meminta anda untuk menyediakan] adalah diperlukan bagi kami untuk menyediakan anda dengan Perkhidmatan tersebut. Jika anda tidak menyediakan kami dengan maklumat, anda tidak akan dapat menggunakan Perkhidmatan tersebut. Great Eastern tidak akan mendedahkan maklumat peribadi anda kepada mana-mana pihak ketiga sebelum mendapat persetujuan anda.
7.2 This Terms and Conditions constitute the entire agreement between you and us with respect to your access and use of this Website and/or Service and supersede and replace all prior and contemporaneous agreements on the subject, if any.
7.3 Unless you inform us otherwise, you agree that Great Eastern shall be entitled from time to time to contact you via electronic transmission (including, but not limited to email communication, telex, fax), short messaging services, or via telephone correspondence, and any other means of exchange communication in respect of, but not limited to these Terms of Use, including without limitation, offers, promotional and marketing material. Unless you inform us otherwise, you agree that Great Eastern shall be entitled to send you offers, promotional and marketing materials from time to time.
7.4 Great Eastern Group may terminate your access and use of this Website and/or Service at any time without notice and without assigning any reason thereof.
DATA PROTECTION NOTICE - English Version
NOTIS PERLINDUNGAN DATA - Versi Bahasa Malaysia
DATA PROTECTION NOTICE - English Version
By interacting with Great Eastern Life Assurance (Malaysia) Berhad (“Company”), submitting information to the Company, enrolling or signing up for any products or services offered by the Company, you are providing personal information to the Company.
“Personal information” means any information which relates to you and which has been provided by you to the Company, including but not limited to your name, bio-data or personal profile, National Registration Identity Card number, passport number, address, telephone number, email address, images, your personal preferences, particulars of any third party life assured or beneficiary, and financial and banking account information and any information which may identify you, any life assured, trustee or beneficiary, that has been or may be collected, stored, used and processed by the Company from time to time. The term “personal information” also includes sensitive personal data which means any personal data consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence.
If you provide us with any personal information relating to a third party, including where you have named them as a life assured, trustee or beneficiary, or where you refer a third party to us for the purposes of us offering our products and/or services to that third party, by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their personal information for the purposes set out herein. References to “your personal information” shall include the personal information of third parties provided by you.
Your personal information may be used, recorded, stored, archived, disclosed or otherwise processed by or on behalf of the Company (and its successors in title) for the following purposes:
The Company may also collect and/or verify your personal information from third parties, such as a policyholder who has taken up a policy on you or for your benefit, agents, brokers, business partners and third parties from whom you have been referred to the Company, or third parties from whom we seek or receive information on you in connection with your policy, policy applications, or claims, for example, from any of the Great Eastern group of companies, other insurers or takaful providers, insurance associations and takaful associations, hospitals, clinics and the relevant authorities.
The Company may retain your personal information for such time as deemed to be necessary for the purpose of fulfiling any operational, audit, investigation, legal, regulatory, tax or accounting requirements, including but not limited to any potential litigation, and future underwriting and claims assessment purposes.
The information that you have provided to the Company is necessary. If you do not provide the Company with such information, the Company may not be able to provide you with insurance or to respond to any claim.
The Company may disclose and/or provide your personal information to the following parties (within and outside Malaysia) for the purposes stated above:
You may access certain personal information held by the Company based on the applicable data protection laws of Malaysia.
You may access your personal information at any time by calling Customer Service Care or visiting our Customer Portal. If you have any inquiry such as limiting the processing of certain information, including the withdrawal of consent to receive marketing information, you may contact our Customer Service Care, or write to the Company.
If you have any complaints in respect of your personal information, you may contact our Privacy Officer.
For more information on how the Company deals with your personal information, please log on to our website and read the Client Charter and Privacy Policy, as set out below:
Great Eastern Life Malaysia |
|
Website
|
greateasternlife.com
|
Customer Portal
|
https://econnect-my.greateasternlife.com
|
Customer Service Care
|
1300 1300 88
|
Email Address
|
wecare-my@greateasternlife.com
|
Privacy Officer
|
+603 - 4813 3796
|
The Company may charge a reasonable fee for access. If you can show that the personal information held by the Company is not accurate, complete and up to date, the Company will take reasonable steps to ensure it is accurate, complete and up to date upon receiving your verification or feedback.
The Company may review and update this Personal Data Protection Notice from time to time to reflect changes in the law, changes in the business practices, procedures and structure of our Company and Great Eastern, and changes in the community's privacy expectations. It is not generally feasible to notify you of changes to this Personal Data Protection Notice and as such, you can log on to our website to obtain the latest version of the Personal Data Protection Notice at any time.
By interacting with the Company, submitting information to the Company, enrolling or signing up for any products or services offered by the Company, you consent (and where required, explicitly consent) to such use of your personal information including sensitive personal data, in the manner set out in this notice. Such consent and authorisation herein shall extend to any information obtained from any of the insurance policy(ies) presently provided to you, any new application to the Company for insurance, and claim processing, such historical financial or credit records, data or information whether or not provided personally.
In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.
NOTIS PERLINDUNGAN DATA - Versi Bahasa Malaysia
Apabila berurusan dengan Great Eastern Life Assurance (Malaysia) Berhad (“Syarikat”), dengan mengemukakan maklumat kepada Syarikat, menyertai atau mendaftar untuk sebarang produk atau perkhidmatan yang ditawarkan Syarikat, anda telah memberi maklumat peribadi kepada Syarikat.
"Maklumat peribadi" bermaksud sebarang maklumat yang berkaitan dengan anda dan anda telah beri kepada Syarikat, yang termasuk tetapi tidak terhad pada nama anda, biodata atau maklumat peribadi, nombor Kad Pengenalan, nombor pasport, alamat, nombor telefon, alamat e-mel, gambar, kegemaran peribadi, maklumat berkenaan hayat yang diasuranskan pihak ketiga atau benefisiari, dan maklumat kewangan dan akaun perbankan serta sebarang maklumat yang boleh mengenal pasti anda, mana-mana hayat yang diasuranskan, pemegang amanah atau benefisiari, yang telah atau mungkin dikumpulkan, disimpan, digunakan dan diproses oleh Syarikat dari semasa ke semasa. Istilah "maklumat peribadi" juga merangkumi data peribadi sensitif yang bermaksud sebarang data peribadi yang mengandungi maklumat berkenaan kesihatan atau keadaan fizikal atau mental anda, pendapat politik, kepercayaan agama atau kepercayaan lain yang bersifat seumpamanya, pelakuan atau pengataan pelakuan untuk sebarang kesalahan.
Sekiranya anda memberikan kami maklumat peribadi yang berkaitan dengan pihak ketiga, termasuklah apabila anda telah menamakan mereka sebagai hayat yang diasuranskan, pemegang amanah atau benefisiari, atau apabila anda merujuk pihak ketiga kepada kami bagi tujuan menawarkan produk dan/atau perkhidmatan kami kepada pihak ketiga tersebut, dengan mengemukakan maklumat sedemikian kepada kami, anda telah menyatakan kepada kami bahawa anda telah memperoleh persetujuan daripada pihak ketiga berkenaan bahawa anda akan memberikan kami maklumat peribadi mereka bagi tujuan yang dinyatakan di sini. Rujukan bagi "maklumat peribadi anda" hendaklah merangkumi maklumat peribadi pihak ketiga yang telah anda berikan.
Maklumat peribadi anda mungkin digunakan, direkodkan, disimpan, diletakkan dalam arkib, didedahkan mahupun diproses sebaliknya oleh Syarikat atau bagi pihak Syarikat (dan penggantinya) bagi tujuan berikut:
Syarikat mungkin mengumpul dan/atau mengesahkan maklumat peribadi anda daripada pihak ketiga, seperti seseorang pemegang polisi yang mempunyai polisi ke atas diri anda atau untuk faedah anda, ejen, broker, rakan niaga dan pihak ketiga yang anda telah dirujuk kepada pihak Syarikat atau pihak ketiga yang telah kami dapat atau terima maklumat berkenaan anda berkaitan dengan polisi, permohonan polisi atau tuntutan anda, contohnya, dari mana-mana kumpulan syarikat Great Eastern, penanggung insurans atau pengendali takaful lain, persatuan insurans dan takaful, hospital, klinik serta pihak berkuasa yang berkaitan.
Syarikat mungkin menyimpan maklumat peribadi anda untuk tempoh masa yang dianggap perlu bagi tujuan memenuhi sebarang keperluan operasi, audit, penyiasatan, undang-undang, pengawalseliaan, cukai atau perakaunan, termasuk tetapi tidak terhad bagi sebarang potensi tindakan guaman, dan tuntutan pengunderaitan serta penilaian tuntutan pada masa hadapan.
Maklumat yang anda beri kepada Syarikat adalah penting. Jika anda tidak memberi maklumat tersebut kepada Syarikat, Syarikat mungkin tidak dapat memberikan perlindungan insurans kepada anda atau memberi maklum balas ke atas sebarang tuntutan.
Syarikat mungkin mendedahkan dan/atau memberi maklumat peribadi anda kepada pihak-pihak berikut (sama ada di dalam dan di luar Malaysia) bagi tujuan yang dinyatakan di atas:
Anda boleh mengakses maklumat peribadi tertentu yang dipegang oleh Syarikat berdasarkan undang-undang perlindungan data yang berkaitan di Malaysia.
Anda boleh mengakses maklumat peribadi anda pada bila-bila masa dengan menghubungi Pusat Perkhidmatan Pelanggan “Customer Service Care” atau melayari Portal Pelanggan kami. Sekiranya anda mempunyai sebarang pertanyaan seperti menghadkan pemprosessan sesetengah maklumat, termasuk membatalkan kebenaran untuk menerima maklumat pemasaran, anda boleh menghubungi Pusat Perkhidmatan Pelanggan kami, atau menulis kepada Syarikat.
Jika anda mempunyai sebarang aduan berkenaan maklumat peribadi anda, anda boleh menghubungi Pegawai Privasi kami.
Untuk keterangan lanjut bagaimana Syarikat menggunakan maklumat peribadi anda, sila layari laman sesawang kami dan baca Piagam Pelanggan Syarikat dan Dasar Polisi Privasi seperti yang dinyatakan dibawah:
Great Eastern Life Malaysia |
|
Laman Sesawang
|
greateasternlife.com
|
Portal Pelanggan
|
https://econnect-my.greateasternlife.com
|
Pusat Perkhidmatan Pelanggan
|
1300 1300 88
|
Alamat E-mail
|
wecare-my@greateasternlife.com
|
Pegawai Privasi
|
+603 - 4813 3796
|
Syarikat mungkin mengenakan bayaran yang berpatutan untuk pemberian akses. Jika anda mendapati bahawa maklumat peribadi yang dipegang oleh Syarikat adalah tidak tepat, tidak lengkap dan tidak dikemaskini, Syarikat akan mengambil langkah yang sewajarnya untuk memastikan maklumat adalah tepat, lengkap dan dikemas kini setelah menerima pengesahan atau maklum balas daripada anda.
Syarikat boleh menyemak semula dan mengemaskinikan Notis Perlindungan Data Peribadi ini dari semasa ke semasa mengikut pindaan undang-undang, pindaan amalan perniagaan, prosedur dan struktur Syarikat serta Great Eastern, dan pindaan mengikut tahap jangkaan privasi oleh masyarakat. Secara amnya, kami mungkin tidak dapat memaklumkan anda bagi setiap perubahan ke atas Notis Perlindungan Data ini, oleh itu, anda boleh melayari laman sesawang kami untuk mendapatkan versi terbaharu Notis Perlindungan Data Peribadi pada bila-bila masa.
Dengan berurusan dengan Syarikat, serta dengan mengemukakan maklumat kepada Syarikat, mendaftarkan atau pendaftaran bagi sebarang produk atau perkhidmatan yang ditawarkan Syarikat, anda telah bersetuju (dan jika diperlukan, bersetuju dengan jelas) ke atas penggunaan maklumat peribadi anda termasuklah data peribadi sensitif, mengikut cara yang dinyatakan dalam notis ini. Persetujuan dan kebenaran tersebut yang dinyatakan di dalam ini akan dilanjutkan bagi mana-mana maklumat yang diperoleh daripada mana-mana polisi insurans yang diberi kepada anda, sebarang permohonan baharu kepada Syarikat untuk insurans, dan pemprosesan tuntutan, seperti sejarah maklumat kewangan atau rekod kredit, data atau maklumat sama ada atau tidak diberikan secara peribadi.
Sekiranya terdapat sebarang percanggahan antara versi Bahasa Inggeris dan versi Bahasa Malaysia pada notis ini, versi Bahasa Inggeris akan digunakan.
DATA PROTECTION NOTICE - English Version
NOTIS PERLINDUNGAN DATA - Versi Bahasa Malaysia
DATA PROTECTION NOTICE - English Version
The personal information that you have provided, whether now or in the future, may be used, recorded, stored, archived, disclosed or otherwise processed by or on behalf of Great Eastern Life Insurance (Malaysia) Berhad (“Company”) (and its successors in title) for the following purposes:
“Personal information” means any information which relates to you and which has been provided by you to the Company and Great Eastern relating to you from time to time, including but not limited to your name, bio-data or personal profile, National Registration Identity Card number, passport number, address, telephone number, email address, images, your personal preferences, financial and banking account information and any information which may identify you, that has been or may be collected, stored, used and processed by the Company from time to time. The term “personal information” also includes sensitive personal data which means any personal data consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence.
The Company may also collect and/or verify your personal information from third parties, such as credit reference agencies, debt collection agencies, from Great Eastern group of companies and insurance associations and takaful associations.
The information that you have provided to the Company is necessary. If you do not provide the Company with the information, the Company may not be able to process, administer or manage your role as agent, including but not limited to agency business development and commission payments.
If you provide us with any personal information relating to a third party, including where you have named them as family member, by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their personal information for the purposes set out herein. References to “your personal information” shall include the personal information of third parties provided by you.
The Company may disclose and/or provide your personal information to the following parties (within and outside Malaysia) for the purposes stated above:
You may access certain personal information held by the Company based on the applicable data protection laws of Malaysia. You also may access your personal information through the ePartner portal (https://epartner-my.greateasternlife.com).
If you have any inquiries such as limiting the processing of certain information, you may contact the Company through the Internet Communication Module (ICM) in the ePartner portal.
If you have any complaints in respect of your personal information, you may contact our Privacy Officer at +603 4813 3796.
The Company may charge a reasonable fee for access. If you can show that the personal information kept by the Company is not accurate, complete and up to date, the Company will take reasonable steps to ensure it is accurate, complete and up to date upon receiving your verification or feedback.
The Company may retain your personal information for such time as deemed to be necessary for the purpose of fulfilling any operational, audit, investigation, legal, regulatory, tax or accounting requirements, including but not limited to any potential litigation.
The Company may review and update this Data Protection Notice from time to time to reflect changes in the law, changes in its business practices, procedures and structure, and changes in the community’s privacy expectations. It is not generally feasible to notify you of changes to this Personal Data Protection Notice and as such, you can log on to https://epartner-my.greateasternlife.com to obtain the latest version of the Personal Data Protection Notice at any time.
By interacting with the Company, submitting information to the Company, you consent (and where required, explicitly consent) to such use of your personal information including sensitive personal data, in the manner set out in this notice. Such consent and authorisation herein shall extend to any information obtained from your historical financial or credit records, data or information whether or not provided personally.
In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.
NOTIS PERLINDUNGAN DATA - Versi Bahasa Malaysia
Maklumat peribadi yang telah anda berikan, sama ada pada masa kini atau pada masa hadapan, mungkin digunakan, direkodkan, disimpan, diletakkan dalam arkib, didedahkan mahupun diproses sebaliknya oleh Great Eastern Life Assurance (Malaysia) Berhad (“Syarikat”) (dan penggantinya) bagi tujuan berikut:
"Maklumat peribadi" bermaksud sebarang maklumat yang berkaitan dengan anda dan anda telah beri kepada Syarikat and Great Eastern, yang termasuk tetapi tidak terhad pada nama anda, biodata atau maklumat peribadi, nombor Kad Pengenalan, nombor pasport, alamat, nombor telefon, alamat e-mel, gambar, kegemaran peribadi,maklumat kewangan dan akaun perbankan serta sebarang maklumat yang boleh mengenal pasti anda, yang telah atau mungkin dikumpulkan, disimpan, digunakan dan diproses oleh Syarikat dari semasa ke semasa. Istilah "maklumat peribadi" juga merangkumi data peribadi sensitif yang bermaksud sebarang data peribadi yang mengandungi maklumat berkenaan kesihatan atau keadaan fizikal atau mental anda, pendapat politik, kepercayaan agama atau kepercayaan lain yang bersifat seumpamanya, pelakuan atau pengataan pelakuan untuk sebarang kesalahan.
Syarikat mungkin mengumpul dan/atau mengesahkan maklumat peribadi anda daripada pihak ketiga, sebarang agensi rujukan kredit, sebarang agensi pengutipan hutang, dari mana-mana kumpulan syarikat Great Eastern dan persatuan insurans dan takaful.
Maklumat yang anda beri kepada Syarikat adalah penting. Jika anda tidak memberi maklumat tersebut kepada Syarikat, Syarikat mungkin tidak dapat memproses, mentadbir atau menguruskan peranan anda sebagai ejen, termasuk tetapi tidak terhad kepada ejen pengembangan perniagaan dan bayaran komisen.
Sekiranya anda memberikan kami maklumat peribadi yang berkaitan dengan pihak ketiga, termasuklah apabila anda telah menamakan mereka sebagai ahli keluarga, dengan mengemukakan maklumat sedemikian kepada kami, anda telah menyatakan kepada kami bahawa anda telah memperoleh persetujuan daripada pihak ketiga tersebut bahawa anda akan memberikan kami maklumat peribadi mereka bagi tujuan yang dinyatakan di sini. Rujukan bagi "maklumat peribadi anda" hendaklah merangkumi maklumat peribadi pihak ketiga yang telah anda berikan.
Syarikat mungkin mendedahkan dan/atau memberi maklumat peribadi anda kepada pihak-pihak berikut (sama ada di dalam dan di luar Malaysia) bagi tujuan yang dinyatakan di atas:
Anda boleh mengakses maklumat peribadi tertentu yang dipegang oleh Syarikat berdasarkan undang-undang perlindungan data yang berkaitan di Malaysia. Anda boleh mengakses maklumat peribadi anda dengan melayari portal ePartner (https://epartner-my.greateasternlife.com).
Sekiranya anda mempunyai pertanyaan seperti menghadkan pemprosesan maklumat tertentu, sila hubungi Syarikat melalui Internet Communication Module (ICM) di portal ePartner.
Jika anda mempunyai sebarang aduan berkenaan maklumat peribadi anda, anda boleh menghubungi Pegawai Privasi kami di talian +603 4813 3796.
Syarikat mungkin akan mengenakan bayaran untuk pemberian akses. Jika anda mendapati bahawa maklumat peribadi yang dipegang oleh Syarikat adalah tidak tepat, tidak lengkap dan tidak dikemas kini, Syarikat akan mengambil langkah yang sewajarnya untuk memastikan maklumat adalah tepat, lengkap dan dikemas kini setelah menerima pengesahan atau maklum balas daripada anda.
Syarikat mungkin menyimpan maklumat peribadi anda untuk tempoh masa yang dianggap perlu bagi tujuan memenuhi sebarang keperluan operasi, audit, penyiasatan, undang-undang, pengawalseliaan, cukai atau perakaunan, termasuk tetapi tidak terhad bagi sebarang potensi tindakan guaman.
Syarikat boleh menyemak semula dan mengemas kini Notis Perlindungan Data Peribadi ini dari semasa ke semasa mengikut pindaan undang-undang, pindaan amalan perniagaan, prosedur dan struktur, serta pindaan mengikut tahap jangkaan privasi oleh masyarakat. Secara amnya, kami mungkin tidak dapat memaklumkan anda bagi setiap perubahan ke atas Notis Perlindungan Data ini, oleh itu, anda boleh melayari laman sesawang https://epartner-my.greateasternlife.com untuk mendapatkan versi terbaharu Notis Perlindungan Data Peribadi pada bila-bila masa.
Dengan berurusan dengan Syarikat, serta dengan mengemukakan maklumat kepada Syarikat, anda telah bersetuju (dan jika diperlukan, bersetuju dengan jelas) ke atas penggunaan maklumat peribadi anda termasuklah data peribadi sensitif, mengikut cara yang dinyatakan dalam notis ini. Persetujuan dan kebenaran tersebut yang dinyatakan di dalam ini akan dilanjutkan bagi mana-mana maklumat yang diperoleh daripada sejarah maklumat kewangan atau rekod kredit, data atau maklumat sama ada atau tidak diberikan secara peribadi.
Sekiranya terdapat sebarang percanggahan antara versi Bahasa Inggeris dan versi Bahasa Malaysia pada notis ini, versi Bahasa Inggeris akan digunakan.
DATA PROTECTION NOTICE - English Version
NOTIS PERLINDUNGAN DATA - Versi Bahasa Malaysia
DATA PROTECTION NOTICE - English Version
Great Eastern Life Malaysia |
|
Website |
greateasternlife.com |
Customer Portal | |
Customer Service Care |
1300 1300 88 |
Email Address |
|
Privacy Officer |
+603-4813 3796 |
In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.
NOTIS PERLINDUNGAN DATA - Versi Bahasa Malaysia
Great Eastern Life Malaysia |
|
Laman Sesawang |
greateasternlife.com |
Portal Pelanggan | |
Pusat Khidmat Pelanggan |
1300 1300 88 |
Alamat E-mel |
|
Pegawai Privasi |
+603-4813 3796 |
Sekiranya terdapat sebarang percanggahan antara versi Bahasa Inggeris dan versi Bahasa Malaysia pada notis ini, versi Bahasa Inggeris akan digunakan.