1. 2025 PREMIUM PAID AND ANNUAL STATEMENT are now available in e-Connect for download. Find out more here.

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

 

4. Roadside Assistance Programme Update: Effective 1 September 2026, RSA Auto Network Sdn Bhd will be the new roadside assistance provider for Great Eastern Life Malaysia. Services include towing, roadside repairs, car replacement assistance, hotel accommodation arrangement, service centre referrals, and other related assistance services. Terms and conditions apply. 📞 24-Hour Customer Service Hotline: 03-4813 3519 

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Other Ways to Reach Us

At Great Eastern, we believe in building meaningful relationships with our customers and partners.

Contact us in person at the below address, via the phone, or visit us at our customer service centres. We would like to hear from you, be it an enquiry or via our feedback form (Great Eastern Life Insurance or Great Eastern General Insurance)

Life Insurance Complain Handling

Tel: +603 4813 3738

Monday to Friday 8:30am to 5:15pm (except Public Holiday)
Lunch Hour: 12:00pm to 1:00pm

Email: feedback@greateasternlife.com

General Insurance Complaint Handling

Tel: +603 4259 7828

Email: gicare-my@greateasterngeneral.com

For any concerns on your policy or our services, kindly fill up the form based on your policy:

 

We aim to resolve your complaints professionally and fairly within our established service standards as per below:

Progress of Resolution / Investigation Complaints received BEFORE 1 April 2026 Complaints received ON/AFTER 1 April 2026
Provide acknowledgement of receipt2 working daysNext working day
Simple caseRespond within 14 calendar daysRespond within 5 working days
Complex caseRespond within 30 calendar days

Respond within 20 working days; with extended TAT to within 60 working days for cases involving third party documentation requirements.

Allegation on fraud & market misconduct, violation of personal data protection and non-disclosure require additional investigation time to look into this thoroughly thus excluded from this TAT.

Progress update if require further investigationMonthly updatesUpdate every 10 working days

 

If you are not satisfied with the response or decision of our company, you may refer your complaint to the specific redress channels as below.

Financial Markets Ombudsman Service (FMOS)
[Reg. No: 200401025885]                                                      

Level 14 Menara Takaful Malaysia
No. 4 Jalan Sultan Sulaiman
50000 Kuala Lumpur

Tel No. : 03-2272-2811

FMOS accepts disputes with direct financial losses not exceeding RM250,000.

For more information, please visit www.fmos.org.my                                                                                                                                                      

For case that does not fall within FMOS' jurisdiction or other matters relating to the quality of service, you may refer to Bank Negara Malaysia, BNMLINK.

BNMLINK

4th Floor, Podium Bangunan AICB
No. 10, Jalan Dato’ Onn,
50480 Kuala Lumpur

Tel No. : 1300-88-5465
Fax No. : 03-2174-1515

For more information, please visit https://www.bnm.gov.my/BNMLINK

 

If you disagree with the decision by FMOS or BNMLINK, you may refer the case to court for civil action.

Whistleblowing (Life Insurance)

At Great Eastern Life Assurance (Malaysia) Berhad, we are committed to a high standard of compliance with accounting, financial reporting, internal controls, corporate governance and auditing requirements and any legislation relating thereto. We aim to provide an avenue for individuals to raise genuine concerns about possible improprieties in matters of financial reporting and other malpractices without fear of suffering retribution. All concerns raised will be held in strictest confidence and handled fairly and properly.

You may report your concerns via email to whistleblow@greateasternlife.com, which is under the purview of the Chief Internal Auditor. Alternatively, you may write to Chief Internal Auditor, Great Eastern Life Assurance (Malaysia) Berhad, Menara Great Eastern, Level 20, Internal Audit Department, 303, Jalan Ampang, 50450 Kuala Lumpur.

If the above channel is not suitable, you may report your concerns via email to whistleblow-gelmbac@greateasternlife.com, which is accessible by only the Chairman of the Board Audit Committee.

Whistleblowing (General Insurance)

At Great Eastern General Insurance (Malaysia) Berhad, we are committed to a high standard of compliance with accounting, financial reporting, internal controls, corporate governance and auditing requirements and any legislation relating thereto. We aim to provide an avenue for individuals to raise genuine concerns about possible improprieties in matters of financial reporting and other malpractices without fear of suffering retribution. All concerns raised will be held in strictest confidence and handled fairly and properly.

You may report your concerns via email to whistleblow@greateasternlife.com which is under the purview of the Chief Internal Auditor. Alternatively, you may write to Chief Internal Auditor, Great Eastern Life Assurance (Malaysia) Berhad, Menara Great Eastern, Level 20, Internal Audit Department, 303, Jalan Ampang, 50450 Kuala Lumpur.

If the above channel is not suitable, you may report your concerns via email to whistleblow-gegmbac@greateasterngeneral.com which is accessible by only the Chairman of the Board Audit Committee.

Level 20, Menara Great Eastern,
303 Jalan Ampang, 50450 Kuala Lumpur Malaysia.

At Great Eastern, we’re committed to using your personal data responsibly while keeping your privacy and security a top priority. If you have any query or concerns with regards to the processing of your personal data, you may contact us by writing in or sending an email:

Email (Life Insurance): GELMDPO@greateasternlife.com
Email (General Insurance): GEGMDPO@greateasterngeneral.com

Email: myemployeescreening@greateasternlife.com

For all employment references/screening related enquiries (by hiring institutions/ organisations).

Our Human Capital personnel will revert to you upon receiving such request. Please note that ‘Reference Template’ (applicable to financial institutions only) and written consent of the individual whom you are requesting for employment reference has to be provided before we can attend to such request. Employment reference will be provided to local financial institutions within 15 working days, or on a best effort basis to non-financial institutions and organisations that are based outside Malaysia, subject to compliance with any relevant statutory and/or regulatory requirements imposed on the Company at the material time.

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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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