1. For queries on medical repricing, please contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday)

 

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

Contact Us

At Great Eastern, we believe in building meaningful relationships with our customers and partners.

Contact us in person at the below address, via the phone, or visit us at our customer service centres. We would like to hear from you, be it an enquiry or via our feedback form (Great Eastern Life Insurance or Great Eastern General Insurance)

Customer Service

For General Line and for Overseas customer: +603 4259 8888

Customer Service Careline: 1300-1300 88
Our enhanced Interactive Voice Response System (IVRS) is ready to assist you anytime. Please note that all calls will be recorded for quality improvement and training purposes.

Medical Repricing Careline: +603 48133928 

Fax General Insurance: +603 4813 0055

Operating Hours (Mondays to Fridays)
8:30am to 5:15pm (except Public Holiday)

Visit our Life Insurance Customer Service Centre on the Mezzanine Floor at our Head Office. Click HERE to make appointment

Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Visit our General Insurance Customer Service Centre on Level 18 at our Head Office:

Level 18, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Department contacts

Life Insurance Complaint Handling

Tel: +603 4813 3738

Monday to Friday 8:30am to 5:15pm
(except Public Holiday)
Lunch Hour: 12:00pm to 1:00pm

Email: feedback@greateasternlife.com

Human Capital

Email: hr-my@greateasternlife.com

For all HR-related enquiries except for employment references/screening

Email: myemployeescreening@greateasternlife.com

For all employment references/screening related enquiries (by hiring institutions/ organisations).

Our Human Capital personnel will revert to you upon receiving such request. Please note that ‘Reference Template’ (applicable to financial institutions only) and written consent of the individual whom you are requesting for employment reference has to be provided before we can attend to such request. Employment reference will be provided to local financial institutions within 15 working days, or on a best effort basis to non-financial institutions and organisations that are based outside Malaysia, subject to compliance with any relevant statutory and/or regulatory requirements imposed on the Company at the material time.

    

Life Planner Recruitment

Tel: +603 4813 3922

For claims under GHS & OPC

Tel: 1300-1300-18

For enquiries on GMBIS (for existing policyholder only)

Tel: 03-4813 3818

For GMBIS e-connect

Group Insurance Department
Level 8, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Request quotation

General Insurance Complaint Handling

Tel: 1300-1300 88 / +603 4259 7828

Fax: +603 4813 0055

General Insurance Agent Recruitment

Life Claims - Death, Living Assurance, Total Permanent Disability & Accident Claims

Menara Great Eastern
Level 1, Life Claims Department
No. 303 Jalan Ampang
50450 Kuala Lumpur

Healthcare Services – Hospital Admission, Discharge Guarantee Letter & Medical Claims Reimbursement

Menara Great Eastern
Level 4, Healthcare Services Department
No. 303 Jalan Ampang,
50450 Kuala Lumpur

Tel: 1300-1300-18

Email: healthcareservices@greateasternlife.com

Car Assistance Program (CAP)
Tel: +603 7660 4799

Supreme Assist (SA) & Executive Second Opinion (ESO)
Tel: +603 4259 8853

Branch Network Locations

Life insurance

    Branch Network Locations

  • Life insurance
  • General insurance

Feedback

For any concerns on your policy or our services, kindly fill up the form based on your policy: