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Contact Us

At Great Eastern Life, we believe in building meaningful relationships with our customers and partners. 

Contact us by phone or visit us in person at our office, using the information provides below. We are always pleased to receive your enquiries or feedback.

 

Customer Service

For local call +673 223 3118 8.30am to 4.30pm (Mon-Thur)
8.30am to 12.00pm (Fri)
2.00pm to 4.30pm (Fri)
Operating Hours:
Monday to Thursday   8.30am to 4.30pm
Friday                          8.30am to 12.00pm
                                    2.00pm to 4.30pm
Closed on Saturday, Sunday and  Public Holidays

Mail to:

No. 17 & 18
Block B, Bangunan Habza
Simpang 150, Kampong Kiarong
Bandar Seri Begawan
Brunei Darussalam

Visit us at:

No. 17 & 18
Block B, Bangunan Habza
Simpang 150, Kampong Kiarong
Bandar Seri Begawan
Brunei Darussalam

 

Main office location

Great Eastern Brunei

No. 17 & 18
Block B, Bangunan Habza
Simpang 150, Kampong Kiarong
Bandar Seri Begawan
Brunei Darussalam

Operating Hours:
Monday to Thursday   8.30am to 4.30pm
Friday                          8.30am to 12.00pm
                                    2.00pm to 4.30pm

Closed on Saturday, Sunday and  Public Holidays

Feedback & Complaints

For any concerns on your policy or our services, you can contact us as follows:

  • Speak to our Customer Service
  • Email directly to Customer Service at wecare-bn@greateasternlife.com
  • Call our Customer Service at +673 2233118
  • Write in to:

    The Great Eastern Life Assurance Co. Ltd
    Unit 17 & 18, Block B, Bangunan Habza,
    Spg 150, Kg. Kiarong,
    Bandar Seri Begawan, BE1318
    Brunei Darussalam

    We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows:
     
    Progress of Resolution / Investigation Service Standards*
    Provide acknowledgement reply T+2 working days
    Provide final resolution T+14 working days
    Resolution exceeding
    (T+14 working days)
    Interim reply will be sent by T+14 working days, and every subsequent 14 working days, until final resolution given

    *"T" denotes the date of receipt of the complaint.

    Independent Party Review



    In the event that our final resolution is not to your satisfaction, and you wish to seek a third party opinion, we would suggest that you approach the Financial Consumer Issues Unit (FCIU) for an independent assessment of your case. FCIU is an unit under AMBD which one of its function is to handle disputes between financial institutions and consumers. Its address is listed below:-

    Financial Consumer Issues unit (FCIU)
     

    Mail:

    Autoriti Monetari Brunei Darussalam
    Level 7, Ministry of Finance Building Commonwealth Drive
    Bandar Seri Begawan BB3910
    Brunei Darussalam

    Walk In:

    Credit Bureau Customer Service Office
    Unit 1, Ground Floor
    Dar Takaful IBB Utama
    Jalan Pemancha
    Bandar Seri Begawan BS2871
    Brunei Darussalam

    E-mail: 

    fci@ambd.gov.bn

    Telephone:

    +673 238 8388

Thank you for insuring with Great Eastern.


Contact Us

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd