Servicing your policy
Your Insurance Policy is a long-term investment. To get the best out of your policy, we suggest you:
Pay your premium promptly
Late payments may cause your policy to lapse, so remember to pay your premiums promptly whether or not you receive a premium notice from us. Once your policy lapses:
Keep in touch with your Distribution Representative
Your Distribution Representative can service your policy needs and advise you on any policy changes or company development. If you do not know your Distribution Representative, call our Customer Service Officers at 2233118.
Keep us informed of any Personal Updates
If there are any changes in your personal particulars (such as a new address), you can update us via e-Connect or email us at email@example.com. If you need any kind of assistance with your policy, there are many ways you can get help. Click here for the various options.
Links to commonly used services:
Download the following form:
Over time, your policy* will acquire a Cash Value. To meet your short-term financial needs, you can take a loan of up to 92% of the policy's cash value. However, it is important to continue to pay your premium every month after taking a policy loan. You should also pay off your loan as soon as possible. Otherwise, you will exhaust your cash value and your policy may run into Automatic Premium Loan (APL). For frequently asked questions on Policy Loan, click here.
* Depends on the type of policy. Some policies such as GreatLink, Term and CPF policies do not have cash value.
Ways to Apply for a Policy Loan
If you opt to receive the cheque by mail, we will send you the Loan Agreement to be signed and returned to us. Upon receiving the duly signed Loan Agreement, we will send the cheque to you.
Withdrawal of Survival Benefits/ Cash Bonus
Depending on the type of policies you have bought, you may also have cash benefits that could be withdrawn to meet your financial needs. There are basically 2 types of cash benefits:
Ways to Apply for a Withdrawal of Cash Benefits
Policyholders who need to contact us may do so in the following ways: