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Customer Service

At Great Eastern, we believe in performing everything with PASSION, servicing our customers with CONFIDENCE and taking full OWNERSHIP of every customer situation by following through on commitments made.

Policy servicing
 
Forms and policy contracts
 
Forms

 


Policy Servicing

Servicing your policy
Your Insurance Policy is a long-term investment. To get the best out of your policy, we suggest you: 



Pay your premium promptly

Late payments may cause your policy to lapse, so remember to pay your premiums promptly whether or not you receive a premium notice from us. Once your policy lapses:

  • Your policy would no longer be valid should a claim arise.
  • You would have to declare your health in order to reinstate it.
  • There will be interest imposed.
  • You may not be able to get your policy restored if your health has deteriorated.

Keep in touch with your Distribution Representative

Your Distribution Representative can service your policy needs and advise you on any policy changes or company development. If you do not know your Distribution Representative, call our Customer Service Officers at 2233118.

Keep us informed of any Personal Updates
If there are any changes in your personal particulars (such as a new address), you can update us via e-Connect or email us at wecare-bn@greateasternlife.com. If you need any kind of assistance with your policy, there are many ways you can get help. Click here for the various options.

Links to commonly used services:

Download the following form:

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Commonly Used Services

Make a Policy Loan

Over time, your policy* will acquire a Cash Value. To meet your short-term financial needs, you can take a loan of up to 92% of the policy's cash value. However, it is important to continue to pay your premium every month after taking a policy loan. You should also pay off your loan as soon as possible. Otherwise, you will exhaust your cash value and your policy may run into Automatic Premium Loan (APL). 

For frequently asked questions on Policy Loan, click here. 


* Depends on the type of policy. Some policies such as GreatLink, Term and CPF policies do not have cash value.

Ways to Apply for a Policy Loan

  • Call your Great Eastern Distribution Representative for assistance
  • Call us at 2233118 and speak to a Customer Service Officer.
  • Drop by our office personally to apply for a policy loan. 

If you opt to receive the cheque by mail, we will send you the Loan Agreement to be signed and returned to us. Upon receiving the duly signed Loan Agreement, we will send the cheque to you.

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Withdrawal of Survival Benefits/ Cash Bonus

Depending on the type of policies you have bought, you may also have cash benefits that could be withdrawn to meet your financial needs. There are basically 2 types of cash benefits:

  • Survival Benefits
    
It is a Cash Benefit payable to policyholders every 3rd or 5th policy anniversary depending on the type of policy.

  • Cash Bonus
    
It is a Cash Benefit payable to policyholders on each policy anniversary after the policy has been bought for 2 years. For frequently asked questions on Cash Benefits, click here.

Ways to Apply for a Withdrawal of Cash Benefits

  • Call your Great Eastern Distribution Representative for assistance
  • Call us at 2233118 and speak to a Customer Service Officer.
  • Drop by our office personally to apply for a withdrawal of cash benefits/cash bonus.

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After Sales Service

Policyholders who need to contact us may do so in the following ways:

  • Contact your Distribution Representative from Great Eastern Life
  • Log on to eConnect for online information about your policies
  • Call our Customer Service Officer at 673 223 3118. 
  • Send an email enquiry to wecare-bn@greateasternlife.com
  • Drop by our office personally.
  • Fax us at 673 223 8118

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd