We appreciate our customers' concerns about security issues when they conduct transactions over the Internet. We have implemented several ways to ensure that our customers' confidential transaction details and their policy information are protected and secured.
We use the following methods of protecting our customers' policy information and transactions:
User-id and passwords
The only way into our highly secured internal computer systems is through the use of our customers' individual valid user-ids and passwords, ensuring that only permitted users can gain entry into our computer systems.
Before entering your user ID and password, you should always ensure that the website you are visiting belongs to Great Eastern. This can be verified by the URL displayed in your browser as well as the Great Eastern's URL in its digital certificate. To verify the digital certificate, double click on the yellow icon (bottom right side of the screen) and make sure that the issuer is www.greateasternlife.com and the date is valid.
We constantly test our systems to ensure that no possible breaches of our security can happen such that our customers' security and confidential policy information is not compromised in any way. We are always on the look-out for new technology that will increase the security of our systems so that our customers can rest assured that their valuable and confidential information is kept safe.
C. Precautions You Should Take
1. Protect and safeguard your password
De-activate the function from storing or retaining your user-id/password on browsers by using the following steps:
Internet Explorer
Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "Content".
Under "Personal Information", click on "AutoComplete". Uncheck "User names and passwords on forms" and click on "Clear Passwords".
Click on "OK" to save your changes
2. Protect your PC from viruses and malicious programs
3. Beware of and Protect your PC from Spyware.
4. Avoiding Hoax Emails (Phishing emails)
5. Internet Security
Do business only with Internet companies that use a secure form to capture private information. To verify your session is secure, look for "https" instead of "http" in the URL address line. You can also check that your information is encrypted by ensuring that a symbol of a locked padlock appears at the bottom of your browser.
Internet Explorer:
Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "General".
Under "Temporary Internet Files", click on "Delete Cookies" and "Delete Files" Click on "OK" to save your settings
6. Protect yourself from Smishing (SMS Phishing)
7. Vishing (Voice Phishing)
8. Mobile Security
9. Customer service for contingency matters
If you suspect that security breaches may have occurred and online transaction(s) might have been fraudulently accessed please do not hesitate to call our Hotline help: 1800 - 248 2888 or E-mail us at : wecare-sg@greateasternlife.com.
If you contact us via phone, our customer service officer will be able to advise you on the immediate action available. If necessary, your login access may be suspended to protect your interest. Our customer service officer may also obtain the necessary details from you regarding the matter to facilitate investigations.
If you notify us via email, please include your
Once we are notified of any dispute, we will commence investigations immediately and revert to you as soon as possible, depending on the complexity of the dispute.
This website is best viewed with: Internet Explorer 9 and above.
Screen resolution 1024 X 768 pixels.
Privacy Statement for the Dependants' Protection Scheme ("DPS") Administered by Great Eastern
IMPORTANT NOTICE: This Privacy Statement applies only in relation to any personal data handled by the Great Eastern group of companies (including The Great Eastern Life Assurance Company Limited, The Overseas Assurance Corporation Limited and Great Eastern Financial Advisers Private Limited and their respective related corporations) (collectively, the "Great Eastern") in respect of any Dependants' Protection Scheme ("DPS") policy administered by Great Eastern. For our Privacy Statement applicable to other policies or relationships we may have with you, please refer to http://www.greateasternlife.com/sg/en/pncpolicies.htm.
Great Eastern recognises its obligations under the Singapore Personal Data Protection Act (No. 26 of 2012) including only collecting, using or disclosing personal data for the purposes for which an individual has given consent to.
For the purposes of this Privacy Statement, the personal data collected by Great Eastern includes all personal data provided in any document provided, or to be provided to us by you or your insured persons or from other sources, for the purpose of any insurance application or transaction under the DPS. It includes all personal data for us to evaluate or administer any application or transaction under the DPS. For example, if you have opted out of DPS cover and are applying to rejoin DPS, in addition to the personal data provided in the application form, your personal data will also include any subsequent personal data we collect on your health or financial situation, or any personal data that is necessary for us to decide whether to insure and on what terms to insure, such as test results, medical examination results, and health records from medical practitioners or other insurance companies. We may also collect personal data whenever you interact with us in connection with your DPS policy.
This DPS Privacy Statement applies only in relation to any personal data collected in respect of any DPS Policy administered by Great Eastern. You may not alter any of the wordings in this DPS Privacy Statement. Any attempt to do so will be of no effect.
1. Purposes of the Collection, Use and Disclosure of Your Personal Data
1.1 Great Eastern collects, uses and discloses your personal data for the purposes of:
2. Disclosure of Personal Data
2.1 We may disclose personal data relating to your DPS policy for the purposes set out above to the following parties:
2.2 Neither Great Eastern nor any of its officers shall be liable for any loss or damage suffered by you or any user as a result of any disclosure of any personal data which you have consented to Great Eastern and/or any of its officers disclosing.
3. Consent for Collection, Use or Disclosure
By applying for or being enrolled on the Dependants' Protection Scheme with Great Eastern, you consent to Great Eastern:
4. Consequences of Withdrawing Consent to the Collection, Use and Disclosure of Personal Data
You may refuse to give, or may withdraw, your consent for us to collect, use or disclose your personal data and your insured persons' personal data by giving us reasonable notice so long as there are no legal or contractual restrictions preventing you from doing so. For example, you may withdraw your consent for your personal data to be used for marketing purposes. This withdrawal will not affect our ability to provide you with the products and services that you asked for or have with us.
However, if you withdraw your consent for us to use your personal data for your insurance matters (matters relating to the servicing and administration of your insurance policy) this will affect our ability to provide you with the products and services that you asked for or have with us, including preventing us from keeping your insurance cover in force or properly assessing and processing your claim. Withdrawing such consent may result in the termination of your DPS policy with us. This may be disadvantageous to you, as you may lose valuable benefits from the policy and/or it may not be possible for you to obtain a similar level of protection on the same terms in the future.
5. Contacting Us – Withdrawal of Consent, Access and Correction of your Personal Data
5.1 If you:
Privacy Statement for Policyholders Insured under the ElderShield Scheme Administered by Great Eastern
IMPORTANT NOTICE: This Privacy Statement applies only in relation to any personal data handled by the Great Eastern group of companies (including The Great Eastern Life Assurance Company Limited, The Overseas Assurance Corporation Limited and Great Eastern Financial Advisers Private Limited and their respective related corporations) (collectively, the "Great Eastern") in respect of any ElderShield Scheme ("ES") or ElderShield Supplement Scheme ("ESS") policy administered by Great Eastern. For our Privacy Statement applicable to other policies or relationships we may have with you, please refer to http://www.greateasternlife.com/sg/en/pncpolicies.htm.
Great Eastern recognises its obligations under the Singapore Personal Data Protection Act (No. 26 of 2012) ("the Act") including only collecting, using or disclosing personal data for the purposes for which an individual has given consent to.
For the purposes of this Privacy Statement, the personal data collected by Great Eastern includes all personal data provided in any document provided, or to be provided to us by you or your insured persons or from other sources, for the purpose of any insurance application or transaction under the ES/ESS. It includes all personal data for us to evaluate or administer any application or transaction under the ES/ESS. For example, if you are applying for an ESS rider, in addition to the personal data provided in the application form, your personal data will also include any subsequent personal data we collect on your health or financial situation, or any personal data that is necessary for us to decide whether to insure and on what terms to insure, such as test results, medical examination results, and health records from medical practitioners or other insurance companies. We may also collect personal data whenever you interact with us in connection with your ES/ESS policy.
This ES/ESS Privacy Statement applies only in relation to any personal data collected in respect of any ES/ESS policy administered by Great Eastern. You may not alter any of the wordings in this ES/ESS Privacy Statement. Any attempt to do so will be of no effect.
1. Purposes of the Collection, Use and Disclosure of Your Personal Data
1.1 Great Eastern collects, uses and discloses your personal data for the purposes of:
2. Disclosure of Personal Data
2.1 We may disclose personal data relating to your ES/ESS policy for the purposes set out above to the following parties:
2.2 Neither Great Eastern nor any of its officers shall be liable for any loss or damage suffered by you or any user as a result of any disclosure of any personal data which you have consented to Great Eastern and/or any of its officers disclosing.
3. Consent
3.1 By applying for or being enrolled on the ElderShield Scheme administered by Great Eastern, you consent to Great Eastern:
4. Consequences of Withdrawing Consent to the Collection, Use and Disclosure of Personal Data
You may refuse to give, or may withdraw, your consent for us to collect, use or disclose your personal data and your insured persons' personal data by giving us reasonable notice so long as there are no legal or contractual restrictions preventing you from doing so. For example, you may withdraw your consent for your personal data to be used for marketing purposes. This withdrawal will not affect our ability to provide you with the products and services that you asked for or have with us.
However, if you withdraw your consent for us to use your personal data for your insurance matters (matters relating to the servicing and administration of your insurance policy) this will affect our ability to provide you with the products and services that you asked for or have with us, including preventing us from keeping your insurance cover in force or properly assessing and processing your claim. Withdrawing such consent may result in the termination of your ES/ESS policies with us. This may be disadvantageous to you, as you may lose valuable benefits from the policy and/or it may not be possible for you to obtain a similar level of protection on the same terms in the future.
5. Contacting Us – Withdrawal of Consent, Access and Correction of your Personal Data
5.1 If you: