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Feedback & Complaints

For any concerns on your policy or our services, you can contact us as follows:

  • Speak to our Customer Service
  • Email directly to Customer Service at wecare-bn@greateasternlife.com
  • Call our Customer Service at +673 2233118
  • Write in to:

    The Great Eastern Life Assurance Co. Ltd
    Unit 17 & 18, Block B, Bangunan Habza,
    Spg 150, Kg. Kiarong,
    Bandar Seri Begawan, BE1318
    Brunei Darussalam

    We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows:
     
    Progress of Resolution / Investigation Service Standards*
    Provide acknowledgement reply T+2 working days
    Provide final resolution T+14 working days
    Resolution exceeding
    (T+14 working days)
    Interim reply will be sent by T+14 working days, and every subsequent 14 working days, until final resolution given

    *"T" denotes the date of receipt of the complaint.

    Independent Party Review


    In the event that we are unable to resolve your complaint within 90 days after the date of receipt of your complaint, or that our final resolution is not to your satisfaction and you wish to seek a third party opinion, we would suggest that you approach the Financial Consumer Issues Unit (FCIU) for an independent assessment of your case. FCIU is a unit under BDCB which one of its function is to handle disputes between financial institutions and consumers. Its address and contact are listed below:-

    Financial Consumer Issues Unit  

  • Mail / Walk-In

    Financial Consumer Issues Services
    Brunei Darussalam Central Bank
    Level 7, Ministry of Finance and Economy Building
    Commonwealth Drive
    Bandar Seri Begawan BB3910
    Brunei Darussalam

    Email: fci@bdcb.gov.bn

    Telephone: 2380007

 

Thank you for insuring with Great Eastern.

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Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd