|For inquiries on Group Inpatient and Outpatient claims||1300 1300 18|
|For inquiries on GMBIS (for existing policyholder only)||03-4813 3818|
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Matters Related To Regen Specialist Centre
Kindly be notified that any medical or health claims from REGEN SPECIALIST CENTRE located at 53-2, BLOCK D, JAYA ONE, 72A, JALAN UNIVERSITI, 46200 PETALING JAYA, SELANGOR, MALAYSIA (“RSC”) arising from, or concerning treatments carried out by Dr. Shawn Moodley (also known as Shawn Pillay) and/or ambulatory care services, will not be reimbursed with immediate effect and until further notice. Other medical or health claims from RSC will be considered in accordance with the policy contract.
Having verified with various agencies including the Malaysian Medical Council (“MMC”) and the Ministry of Health (“MOH”), there are serious questions arising regarding RSC notably with Dr. Shawn Moodley. According to the MMC, Dr. Shawn Moodley is not a registered medical practitioner in Malaysia. Furthermore, we have received confirmation that certain medical procedures performed at RSC are out of scope of RSC’s facility licensing as issued by the MOH.
Policyholders are advised to seek medical treatment at our Panel Hospital partners.
It was also brought to our attention that one MEDICAL FACTORING SOLUTIONS SDN BHD (“MFS”) has issued guarantee letters for policyholders to receive treatment at RSC and requests have been made by policyholders for Great Eastern Life Assurance (Malaysia) Berhad to pay their reimbursement claims directly to MFS.
In this regard, we wish to advise that no reimbursement claims will be paid out to third parties. Pursuant to the policy contract, medical and health claims which are admissible for payment on reimbursement bases are strictly payable only to policyholders. As such, any requests from policyholders to pay their reimbursement claims to third parties will not be acceded to, regardless of any arrangements that may be made between policyholders and such third parties.
Care and caution should be exercised in communicating this matter, particularly so that there is no misinformation regarding this matter. All information with reference to this matter should be verified with the HealthCare Services Department. Any questions arising should also be directed to the HealthCare Services Department at 1300-1300-18 or via email correspondence to firstname.lastname@example.org.