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Make a claim

To make your insurance claim, please select an option from the dropdown menu below. Simply follow the step by step guide to submit your claim.

Make a claim

What type of claim do you want to make?

* Critical Illness Claim includes Living Assurance, Early-Payout CriticalCare Plus Claim (EPCC), Critical Care Advantage (CCA), and Cancer.  


Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.


a) For claims more than $1,500, the Doctor’s Statement must be completed by the attending doctor and submitted to us. The Doctor’s Statement is furnished at the expense of the claimant. 

b) For claims less than $1,500, the Doctor’s Statement need not be submitted. The Company may waive the medical report if there is sufficient documentary evidence e.g. a Doctor’s Memo or Inpatient Discharge Summary Report to show the cause of hospitalisation/ disability and period of disability. 

c) For the documents mentioned in (3) above, copies of the hospital bills will be accepted for Hospitalisation Allowance/ Benefit claim. Original Final Hospital Bills are required for medical reimbursement claims. 

Step 2: Submit documents

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment. 

Please submit all claims documents through your Great Eastern Life distribution representative or by post to our Claims Department: 

    The Great Eastern Life Assurance Company Limited
    No.17 & 18, Block B, Bangunan Habza
    Simpang 150, Kampong Kiarong
    Bandar Seri Begawan, Brunei Darussalam

We will write to you to inform you of the status of the claim. 

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

To read frequently asked questions about claims, click here.


Check Claim Status

Upon filing a claim, you may check on the status of your submission via the channels listed below. 

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Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd