This e-publication is for internal sharing only and is not to be distributed outside of the company.
March 2023
Click below to read more.
Sustainability
» Reduce, reuse, recycle – It’s a team effort
» GETB enters Malaysia Book of Records
» Reach for a Greener Tomorrow campaign updates
People
» Real Talk with Gary Teh, MD, Group IT
» Chinese New Year festivities hop back in full force
» GELM ChildrenCare Chinese New Year Food Donation
» Great Eastern Malaysia’s Annual Appreciation Awards 2022
» Staff Townhall 2023 – Reach for Great Heights
» LIFE Programme celebrates “The Perfect 10”
» Workplace transformation in Singapore and Malaysia
» Welcoming new joiners
» GELI's appreciation trip to Singapore
Business & Customers
» Save the date – Great Eastern Women’s Run is back
» Digital for Business: Sharing industry best practices
» GELI’s Broker Gathering and Business Partner Kick-Off 2023
» GEGI's Agency Kick-Off 2023
» GEGI returns to Surabaya Travel Fair as sole insurance sponsor
» Launch of GREAT Accident and Life Protection
» Launch of i-Great Nova
» mySalam Annual Crew Checkpoint
» Widening customer base for Asuransi GREAT Pro Solution
» GoGREAT! Services now has a customer portal
» Awards from around the region
Read & Win
» Read & Win: Quiz Winners for December 2022 Issue & New Quiz
Click here for past TGT issues.
Reduce, reuse, recycle – It’s a team effort
Red Packet Recycling Programme
This Chinese New Year, we stayed focused on our sustainability commitment and contributed to the reduction of our carbon footprint through the Red Packet Recycling Programme. As we encouraged our colleagues to #ReachforGreat and combat climate change by dropping off their used or unused red packets, we collected 486kg of red packets from offices in Singapore and Malaysia.
Congratulations to Group Strategy, Group Investment Management and Group Human Capital for being the winners of the Red Packet Recycling Campaign!
Great Eastern Takaful engages the community
In the previous issue of TGT, we had a story about GETB’s commitment to implement Value Based Intermediation Takaful (VBIT) through community empowerment.
Ushering in the New Year, GETB has kickstarted a series of community engagement activities to raise environmental awareness. One such activity is an environmental talk and hands-on workshop for 100 secondary school students from SMK Lembah Subang to produce upcycled items and plastic pouches from different types of plastic waste.
During the session on 26 January, the students were presented with alarming facts about plastic pollution in the sea and the harm it brings to sea creatures – harm which eventually finds its way into our food chain. The students were then taught ways to combat the concerning issue in their everyday lives. The interactive session also sparked interest among educators leading the group of students on the importance of protecting the environment.
GETB was also invited to set up an upcycling booth at GREAT Friday Sales, organised by GELM to help educate employees on the initiative. Over 200 employees visited the booth for a first-hand experience of operating the 2-in-1 upcycling machine launched late last year.
GET-UP Battle: GETB’s UPcycling campaign
In addition to the community engagement, GETB also organised a company-wide upcycling competition called GET-UP Battle in its quest to encourage all employees to make the right choice in managing plastic usage and waste. More employees were trained to operate the 2-in-1 upcycling machine and produce new upcycled items such as rulers, combs and bag clips.
This month-long competition aimed to cultivate a culture amongst employees to give back to the community through a common environmental goal whereby all upcycled items will be distributed to the public during the environmental awareness programme throughout the year.
GETB enters Malaysia Book of Records
Great Eastern Takaful made its way into the Malaysia Book of Records by building the country’s largest turtle sand sculpture in Cherating, Pahang, in conjunction with its Agency Headstart 2023 event held in January. The sand sculpture measured 8.8 meters long and 6.4 meters wide and was built to raise awareness about environmental crisis and plastic pollution endangering various species of marine life.
Around 1,200 of our Takaful advisors participated in this record-breaking initiative, strengthening their commitment to do good for the community while providing best-in-class service to protect over 1.5 million Malaysians.
Chief Executive Officer of GETB, Shahrul Azlan Shahriman, said, "As a family Takaful operator that is very concerned about this intensifying marine life issue, we stepped forward with extraordinary action to draw the attention of our agency force to plastic pollution. Reports related to marine life being seriously impacted by plastics are not new. The problem has been going on for a long time to the point that marine animals now face the risk of extinction. With the collective effort of all of our agency force, supported by more Malaysians, we believe that we can Reach for Great together."
As part of the initiative, our agency force was also offered the chance to experience the joy of upcycling while being briefed on plastic waste management measures.
Reach for a Greener Tomorrow campaign updates
To commemorate National Waste Awareness Day, Great Eastern Life Indonesia (GELI) and Saya Pilih Bumi – part of National Geographic Indonesia – held a talk show themed "Reach for a Greener Tomorrow: Collaboration to Realise a Zero Waste Lifestyle for the Earth" at Salihara Art Center, South Jakarta.
Speakers invited were Ramon Y. Tungka, actor; Siska Nirmala, initiator of the Zero Waste Expedition Movement; and Roy Hendrata Gozalie, Head of Marketing, GELI.
During the discussion, the speakers encouraged individuals, the community and organisations to all play their own roles in implementing a zero-waste culture in their daily lives and business activities. For example, GELI is now adopting digital forms and distributing reusable merchandise at its roadshows.
To help Indonesians implement a zero-waste lifestyle consistently, GELI and Saya Pilih Bumi will also distribute 5,000 eco-friendly shopping bags to members of the public through 21 community partners.
The Reach for a Greener Tomorrow campaign is part of our Group-wide sustainability efforts. More activities will be rolled out in the coming months – do watch this space for updates!
Real Talk with Gary Teh, MD, Group IT
1. Tell us more about your role as Managing Director of Group IT, and the plans ahead to strengthen Great Eastern’s digital capabilities?
My role is to ensure that we (Group IT):
(1) deliver the technology outcomes (be it digital, data, system) that enable the goals of the business;
(2) secure the availability and resiliency of our IT systems and infrastructure; and
(3) continue to futureproof our technology.
In terms of strengthening our digital capabilities, our focus will be to:
(1) improve the feature richness and system performance of our digital assets to drive increased adoption;
(2) accelerate the adoption of DevOps1 to increase the speed of rolling out new releases/enhancements; and
(3) further strengthen security to protect Great Eastern from the ever-advancing cyber threats.
1 DevOps is application lifecycle automation. DevOps reduces time and effort on manual tasks to compile and deploy codes to production, enabling an organisation to deliver production updates faster.
2. As we all know, digital transformation is an ongoing effort. What’s at the top of your mind at this point in time?
Cloud transformation. There will come a time when all things will run on Cloud and we must be ready. At Great Eastern, we are doing this in a purposeful way without compromising on security. We started by building our own Private Cloud so that we can start running our new initiatives on a cloud-ready platform whilst retaining our data internally. Today, we have started migrating our existing applications onto our Private Cloud. By the end of this year, we expect at least 70% of all Great Eastern’s compute resource to run on our Private Cloud. This puts us in a very good place as everything that we have in our Private Cloud can be switched over to the Public Cloud whenever we see that the timing is right.
3. How do you think our employees can play a part in our digital transformation journey?
I think it begins with understanding or accepting the importance of digital transformation and wanting to be part of the journey.
Unlike other industries - e.g. manufacturing, F&B - we cannot use finer raw materials/ingredients to make our product better. What we sell is a promise that we will be there when our customers need help. To deliver on this promise, we need to count on our most important asset - our people - to be at the forefront providing best-in-class service. In our changing world, the customer expects this service level to transcend physical boundaries. Hence, there is an urgent need for us to embark on digital transformation not just to meet the expectations of our customers, but also as a tool to further differentiate ourselves. To succeed, we need everyone to come along on this journey.
Everyone can play a crucial part by embracing the new way of work and the new technology, and also by taking time to participate in learning. Most importantly, be open to provide constructive feedback to further improve the digital experience/automation as there will be humps in the beginning. This is when your support matters.
4. What do you like to do in your free time (outside of work)?
I like to go for a run/walk to enjoy nature and explore new places. Cycling is my newfound passion. It allows me to go further and explore more.
5. What keeps you going/inspires you?
Ability to work with team and inspire their careers. Nothing gets me going more than the satisfaction I get from being able to empower, share knowledge and help the team succeed. Be it encouraging a co-worker to adapt to a change, removing impediments for the team, changing the status quo … everything excites me.
6. A good leader is……
Someone who is both resolute and flexible, i.e. not only persistent in the face of setback but also able to react strategically to change. To think strategically, a leader must always remember to “get on the balcony”. Whilst it is important to stay connected to the action on the ground, it is essential to step out of the fray and finding the balcony perspective to gain a clearer view of reality in the midst of a challenging situation.
Chinese New Year festivities hop back in full force
As we leaped into the Year of the Rabbit, our colleagues at Great Eastern Singapore were treated to a myriad of activities during the Chinese New Year – from our annual CNY walkabout and spectacular lion dance performances to the mass lohei sessions across all offices.
Click here to see our Group CEO and the management team exchanging festive greetings with our colleagues.
GELM ChildrenCare Chinese New Year Food Donation
In celebration of the Chinese New Year festival, GELM ChildrenCare donated festive meals to 119 children from five homes under the purview of the Malaysian Social Welfare Department (Jabatan Kebajikan Masyarakat). The five homes were Pusat Jagaan Persatuan Kebajikan Rumah Pelangi, Pusat Jagaan Rumah Victory, Pusat Jagaan Rumah Ozanam 1 & 2, Pusat Jagaan Rumah Ozanam Klang and Good Samaritan Home Care Centre.
Each festive dish was specially selected to represent auspicious meaning. For example, the traditional dessert, pan-fried Nian Gao (sweet rice cake), symbolises #ReachforGreat heights every year. Other festive dishes included Wok-Fried Longevity Noodle, Sweet and Sour Prawn, Stir-Fried Broccoli with Scallop and Roasted Whole Chicken.
Through the food donation drive, we hope to spread joy and delightful experiences to the children as they Reach for Great in the Year of the Rabbit.
Great Eastern Malaysia’s Annual Appreciation Awards 2022
GELM, GEGM, and GETB came together to celebrate the achievements and contributions of our people at the physical return of our Annual Appreciation Awards, where we recognise long-serving employees and retiring colleagues, as well as employees who earned their professional certifications in 2022. Staff were also treated to entertaining performances and lucky draws as they cheered and celebrated their colleagues walking up the red carpet to receive their token of appreciation.
This year’s Annual Appreciation Awards was made more special with the celebration of the 20th Year Long Service Awards for CEOs of both GELM and GEGM, Dato Koh Yaw Hui and Mr Ng Kok Kheng respectively. They are leaders who inspire us as we continue to Reach for Great as a team!
Staff Townhall 2023 – Reach for Great Heights
Great Eastern Singapore held its first on-site Staff Townhall of the year on 10 March. The session was livestreamed from Great Eastern Centre to our Changi office, allowing colleagues across both offices to join the townhall. About 500 colleagues attended the session on-site to hear the latest company updates and strategies for 2023 from our speakers: GCEO, Colin Chan, Winnie Tan and James Lee.
Group CEO Khor Hock Seng kicked off the session with a recap of the Group Financial Performance for FY 2022 vs FY 2021 and called on all employees to do our part to work towards achieving the goals set for 2023 despite the challenging and uncertain business environment. He went on to share about the key strategic focus for the group in 2023 and emphasised that we must 1) Get Real; 2) Be Prepared and 3) Stay United in order to achieve our goals.
Colin Chan, MD of Group Marketing, provided campaign updates from our Reach for Great brand refresh exercise last August, and how cross-divisional collaboration had resulted in improved customer experience with Great Eastern. He also gave key product updates, including enhancements to our Shield product proposition.
To improve our customers’ claims experience with the company, various divisions including Group Operations, Group Insurance, Digital for Business, Group Data and Group Marketing came together to redesign the customer journey, with the end goal of ensuring a delightful experience for our customers so that they can focus on their aspirations and goals to Reach for Great. This is a testament to how we are delivering on our new brand positioning through the operationalising of our Brand Drivers, he said.
Colin added that our annual Great Eastern Women’s Run would be held on 29 October at the Singapore Sports Hub. All staff are strongly encouraged to join the Reach for Great Fundraising Challenge to support this meaningful cause. Funds raised will be split equally between the two adopted beneficiaries – Daughters Of Tomorrow and Singapore Cancer Society – through Community Chest.
Next, Winnie Tan, SVP of Sustainability, shared the company’s sustainability ambition and how we would be achieving this moving forward. At Great Eastern, we are committed to protect, preserve and grow what matters to our customers and communities. To ensure a sustainable future, it is imperative that we remain vigilant and ready to respond to the evolving demands and business landscape. With the set-up of the GMC taskforce to focus on four key sustainability priorities, the taskforce leaders will continue to work with the various divisions to map out and deliver the taskforce strategy and work plan.
Finally, James Lee, MD of Group Human Capital, wrapped up the first townhall of the year by reiterating how building our corporate culture would empower our staff to deliver their best every day.
James also shared the good news of increased staff satisfaction, as shown by the results of the Culture & Engagement Survey completed in 2022. As we move forward in 2023, we will continue to fine tune the programmes and initiatives to better support our staff to Reach for Great.
View the full recording here.
LIFE Programme celebrates “The Perfect 10”
The LIFE Programme celebrates its 10th anniversary this year! Since 2013, the LIFE Programme has been a key flagship programme at Great Eastern in empowering our colleagues to take charge of their personal well-being.
Over the years, the programme has pivoted from physical well-being to encompass a more holistic approach towards total well-being, covering Physical Health, Mental Health, Financial Health and Social Well-Being. In celebration of this significant milestone, we will be rolling out “The Perfect 10” this year – 10 special activities to commemorate 10 years of Moving Together as One in shaping wellness in our organisation.
Bounce Fitness
We kick-started the celebration with a Bounce Fitness Session, right at our own office premises. Our colleagues had a blast working out together and engaging in this fun fitness routine session.
#IamRemarkable Workshop
The next ”Perfect 10” session was held in March and facilitated by our very own team from RAFABA, Centre For Excellence. The #IamRemarkable session is a Google initiative empowering individuals to speak openly about their accomplishments in the workplace and beyond, thereby breaking modesty norms and glass ceilings.
Through the interactive session, our colleagues learnt the importance of self-promotion in both personal and corporate settings and were equipped with tools to further develop this skill. It was also heart-warming to see our colleagues encouraging and supporting each other to step out of their comfort zone to share their achievements and take the first step to become a more remarkable version of themselves.
Stay tuned as we roll out the rest of “The Perfect 10” activities in the next few months!
Workplace transformation in Singapore and Malaysia
Soft Opening of Levels 12 and 13 at Great Eastern Centre
As we conclude phase 1 of the workplace transformation project at levels 12 and 13 of Great Eastern Centre (GEC), we prepared a mini snacks bar to welcome our colleagues back to their newly revamped workspace. We hope that the new workspace will better support our colleagues to have greater collaboration and exploration of possibilities across the organisation – thus enabling everyone to Reach for Great at work.
Great Eastern Takaful Berhad
Focusing on GETB’s four main pillars of an ideal workplace, the workplace transformation by GETB aims to enable employees to be innovative while elevating the work experience in an energetic and effective manner.
The warm and welcoming ambience of the workplace encourages connectivity, collaboration and empowerment in building a future-ready workforce for the digital economy.
Check out the completed work area at level 10 of Menara Great Eastern below!
Welcoming new joiners
A great culture attracts great people, who collectively represent every company’s most valuable asset.
At Great Eastern, our culture is built on our three core values of Integrity, Initiative and Involvement, and seven behavioural traits – accountability, decision-making, customer orientation, people development, self-development, exploring possibilities and teamwork. These values and behavioural traits are also what we look for in every prospective employee, and we hope our employees would exemplify these values every day at work.
Find out what our new colleagues in Singapore have to say about their journey with Great Eastern thus far!
GELI's appreciation trip to Singapore
Our sales force has been a key pillar in driving our growth. As the pandemic eases, Great Eastern Life Indonesia (GELI) can finally reward the sales team for their great performance in 2022 with the Great Fun Learning Singapore Trip from 10 to 12 February 2023.
Among the qualifiers who achieved 101% of the YTD target for the period of January to December 2022 were 12 RBMs and 6 SRBMs.
The team took the opportunity to visit the HQ office in Singapore and attended three workshops to further upskill their knowledge on products and marketing. The first workshop on driving bancassurance sales was presented by Xindy Cheong, VP of Distribution Business Propositions.
Leslie Chow, Head of Group Insurance, then provided insights into his team’s strategic plans, while Colin Chan, MD of Group Marketing, and Keith Chia, Head of Group Brand and Marketing, shared updates on our brand refresh campaign and its amplification. The workshops ended with an exciting Kahoot quiz conducted by Group Marketing team.
The group was then treated to the immersive walkthrough event - “Avatar: The Experience” at Gardens by the Bay, followed by an appreciation dinner held at The Spot Singapore. Bidding goodbye to Singapore after a free-and-easy day touring the island, the group left having deepened their bonds and refuelled to Reach for Great performance this year.
Save the date – Great Eastern Women’s Run is back
Ready, set, go!
Mark your calendar as our Great Eastern Women’s Run will be back on Sunday, 29 October 2023. Ladies, do good and get a free race slot when you take part in the Reach for Great Fundraising Challenge 2023.
We welcome you to join us at the official launch on Friday, 5 May 2023 at the CIMB Plaza, 30 Raffles Place.
Stay tuned to our Company Updates for more details.
Digital for Business: Sharing industry best practices
Group-wide meet-up
As a member of the OCBC Group, our Great Eastern team spearheaded a Group-wide meet-up for around 80 user experience (UX) designers, design researchers, content designers and creative technologists across OCBC, Bank of Singapore and Great Eastern to promote knowledge sharing and greater Group-wide collaboration.
The meet-up sessions held in August and December 2022 had seen good progress. For instance, we are now getting help from OCBC peers to set up our UX test lab. We are also engaged in two-way sharing with OCBC for the design of the online insurance purchase experience. In addition, we have been improving different aspects of our design operations by understanding how our peers execute it.
At the most recent session in December, we went around in groups to participate in various topics of interest. The five topics included content design, career progression, influencing design, team culture and design excellence. Called ‘Design World Café’, the meet-up held at the Changi office saw the attendance of design team leaders, including BOS Chief Experience Officer Chooake Wongwattanasilpa and OCBC Head of Interaction Design Samuel Poh.
Before we ended the day, we voted for discussion topics we wanted to continue online before our next meet-up in April 2023, which will be hosted by OCBC.
Digital Experience Measurements workshop
DxB organised a workshop on 20 February to share best practices for Digital Experience Measurements, an essential practice we established to raise our bar on customer-centricity while aligning our digital initiatives to our Reach for Great brand drivers. We took a hard look at our customers’ expectations for our digital services and ways to design our digital tools to find out accurately if their expectations are being met. Through the workshop, colleagues in DxB strengthened our shared language in measurements, and we are now making the measurement framework a part of our design and continuous improvement processes.
GELI’s Broker Gathering and Business Partner Kick-Off 2023
Hundreds of brokers and guests and 24 corporate partners of Great Eastern Life Indonesia (GELI) attended the Broker Gathering and Business Partner Kick-Off 2023 at the Rodenstock Building, West Jakarta on 17 February.
Themed "Reach for Great Collaboration", the entertaining event also showcased performances by the top five finalists for the GREAT Idol singing competition, which was open to all GELI’s brokers. The finalists emerged from a pool of 50 contestants who had been auditioning for the competition since 28 January.
With strengthened partnership with the brokers, GELI is set to further improve customers’ experience, while continually enhancing the digital tools, services, systems and additional benefits for the brokers.
GEGI's Agency Kick-Off 2023
Great Eastern General Insurance Indonesia (GEGI) agents in Jakarta and top agents across all branches gathered on 12 January for the first on-site event held by the company since the pandemic.
Held at the XXI Lounge, Plaza Senayan, the Agency Kick-Off 2023 and Awards Night was themed to align with the Indonesian President’s vision of ‘Hardwork and Determination for Success’.
Aziz Sattar, President Director of GEGI, welcomed the 120 guests and showed his appreciation to all agents who had made strong contributions to the growth of the company. Aziz said that agency force remained an important pillar for GEGI and that the company would continue to improve our service standards and digital services to make it easier for the agents to do business with GEGI.
Chun Ling, Marketing Director of GEGI shared on the company’s financial highlights in 2022 with Gross Weighted Premiums (GWP) of IDR 585 billion. In 2023, the company would focus on SME and retail insurances, cargo insurance, home insurance, general and professional liability and travel insurance. Chun Ling also emphasised the company’s commitment to having the agency force as one of the company's biggest pillars, and to continue delivering Open Communications, Sustainable Training & Development for Agents, Excellent Service and Technical Experts Support.
Imam Musjab, General Manager of Underwriting, delivered updates on Underwriting Capability and Strategy in 2023. GEGI had secured 100% treaty capacity lead with a reputable global reinsurer Munich Re with a minimum S&P Financial Rating of A- across the international markets. This reinforces GEGI’s commitment to pay claims on time, fairly and fast.
The event ended on a high note with the announcement of the top performing agents in 2021 and Agent Rewards in 2022. Chun Ling then wrapped up the night by thanking all agents for keeping up their hard work and enthusiasm to Reach for Great success in 2023.
GEGI returns to Surabaya Travel Fair as sole insurance sponsor
As travel demand rebounds, Great Eastern General Insurance Indonesia (GEGI) returns as the sole insurance sponsor at the travel fair organised by the Association of Indonesian Travel Agents (ASTINDO).
Held at the popular Grand Atrium of Pakuwon Mall in Surabaya, the second largest city in Indonesia, the Holiyaay Travel Fair was held from 23 to 26 February and was attended by 36 travel agencies from Surabaya with Bank OCBC NISP as the Bank Partner and GEGI as Insurance Partner.
For each ticket sold at the travel fair, GEGI bundled the air ticket with basic travel insurance protection – a good opportunity to raise our brand awareness while building new contacts with all the participating travel agencies and local air ticket sellers for customer base expansion.
Launch of GREAT Accident and Life Protection
On 20 January 2023, Great Eastern General Insurance Indonesia (GEGI) and Great Eastern Life Indonesia (GELI) held a press conference to launch the first joint insurance product - GREAT Accident and Life Protection.
Well-received by our financial representatives who see the product as a breakthrough in the market, GREAT Accident and Life Protection plan provides personal accident and life protection in one single policy. Here are its four key propositions:
- Simple - Easy application process without medical underwriting.
- Affordable premiums - Premium payment starting from IDR 68,000 to get insurance benefits up to IDR 500 million.
- Broad reach - More than 1,000 hospital partners throughout Indonesia for cashless medical expenses’ claims due to accidents.
- Comprehensive - There are 12 additional protections such as alternative TCM medical expenses, compensation for loss or repair of damage to personal items, scholarships for children, protection when riding a motorcycle and doing non-professional sports activities, etc.
This product is marketed through more than 400 active agents at GEGI’s 12 branch offices and more than 25 partner brokers.
Read here to understand the product better.
Launch of i-Great Nova
In January, Great Eastern Takaful launched i-Great Nova, a revamped version of i-Great GENerasi with enhanced flexibility and affordability.
i-Great Nova offers an affordable high coverage plan, with a flexible coverage term that will help ensure better financial protection for all life stages of fellow Malaysians and their families.
mySalam Annual Crew Checkpoint
A Malaysian Government-funded social protection scheme, mySalam aids the low-income segment (B40) by providing affordable coverage against critical illnesses or any health-related issues that require hospitalisation. Great Eastern Takaful, as the appointed administrator of mySalam, has been active in raising public awareness and assisting scheme participants with their claims.
To engage and upskill the 300 mySalam crew across five regions in Malaysia, GETB held the 4th Annual Crew Checkpoint at both Peninsular and Borneo regions for the crew to continually provide quality services.
The event also addressed challenges faced by the crew, while educating the crew on the importance of self-care as they provide assistance to mySalam participants.
Widening customer base for Asuransi GREAT Pro Solution
Great Eastern Life Indonesia collaborated with FUSE Insurtech, an insurtech pioneer in Indonesia, and PT Broker Asuransi Indotekno to market the Asuransi GREAT Pro Solution.
An innovative protection product that can be customised based on customers’ varying needs and financial capabilities, Asuransi GREAT Pro Solution can now be purchased conveniently through the FUSE Pro app.
Customers can also choose to add on two riders – the GREAT Pro Life (life protection) and GREAT Pro Critical (protection for critical illness). Premiums are affordable, starting from IDR 2 million per year, with protection benefits of up to IDR 1 billion.
Given its comprehensive insurance benefits, the Asuransi GREAT Pro Solution product can help to protect more Indonesians against life’s uncertainties.
GoGREAT! Services now has a customer portal
To help the Indonesian government realise its financial inclusion target of 90% by 2024, Great Eastern Life Indonesia has improved the accessibility of its insurance products through GoGREAT! Services, the customer portal for individual insurance customers.
This is an enhancement to the GoGREAT! website launched in 2020. With the customer portal, customers can now access their policy details, enjoy various insurance services, including making fund switches online – all at the convenience of their fingertips.
Policyholders can access GoGreat! Services in 90 seconds, with just 3 easy steps:
- Enter ID number
- Enter the Policyholder's Date of Birth
- Enter the One Time Password (OTP) sent to the customer's mobile number
The customer portal GoGREAT! Services can be accessed here.
Awards from around the region
Malaysia
Best Companies to Work For in Asia (Malaysia) 2022 by HR Asia
Great Eastern Life Malaysia (GELM) has been recognised as one of the Best Companies to Work For in Asia (Malaysia) by HR Asia for the 7th consecutive year in 2022. Received by Kerk Theng Theng, GELM’s Head, People, Culture & Rewards, Human Capital, the award celebrates and acknowledges leading organisations that excel in workplace environment, culture, and employee engagement.
Indonesia (November 2022 – February 2023)
- Data GovAI Award 2022 by Indonesian Big Data Association
Best Data and AI Governance 2022 in the Life Insurance Sector - Indonesia Best Digital Finance 2022 Award by Warta Ekonomi
Best Digital Finance Category Conventional Insurance for Reliable Digital Insurance Solutions – Awarded for the Great Eastern Corporate-ID (GEC-ID) application - Indonesia Best Financial Brand Awards 2022 by The Iconomics
Best Customer Service Reputation - Top 20 Financial Services Executive 2022 by The Iconomics
Mrs. Nina Ong, Director of Bancassurance Great Eastern Life Indonesia, was recognised with the award. - Indonesia’s Most Acclaimed CEO Awards 2022 by Warta Ekonomi
Mr. Clement Lien, President Director of Great Eastern Life Indonesia, was recognised under the category of ‘Outstanding Leadership in Diversification of Insurance Products and Services’. - Indonesia Good Corporate Governance Award, Indonesia Finance Award, and Indonesia Risk Management Award by Economic Review - for the category of Life Insurance with Assets of IDR 5 – 10 trillion
1st in The Best Indonesia Good Corporate Governance 2023 in the Indonesia GCG Award VII 2023
2nd in The Best Indonesia Finance 2023 in the Indonesia Finance Award V 2023
3rd in The Best Indonesia Enterprises Risk Management 2023 in the Indonesia Risk Management Award V 2023 - Indonesia Excellence Good Corporate Awards 2023 by Warta Ekonomi
- Best and Strongest Life Insurance Companies in Indonesia 2023 by CNBC Indonesia for the asset category of IDR 6—20 trillion
Great Eastern Life Indonesia was one of the 15 life insurance companies awarded among the total of 51 companies assessed. - Best Unit Link Awards 2023 by Majalah Investor
GreatLink USD Fixed Income Fund (USD) with category 5-Year Period USD Fixed Income was recognised as one of The Best Unit Link in 2023. - Indonesia Public Relations Awards 2023 by Warta Ekonomi
Best Public Relations in Company Strategy on Developing Business Transformation Through Innovative Digital Insurance Services
Read & Win: Quiz Winners for December 2022 Issue & New Quiz
A big “Thank You” to all readers who took part in the last issue’s quiz.
Congratulations to the following winners with the correct answers! You have won 2,000 GREAT Dollars (worth S$20)!
- Joeven Zhuo Honghua
- Eng Wee Min
- Samantha Halim
- Neo Rui Qian
- Amber Chua Ying Yi
- Loy Xue Ni
- Linda Chew Wai Ying
- Cindy Tan Shiyan
- Tran Nhu Mai
- Thien Ya Kit
The points will be credited to your Great Eastern Rewards account in April 2023. Keep a lookout for them!
And now for the next quiz. Answer all three questions below correctly and stand to win 2,000 GREAT Dollars (worth S$20)!
1. How many special activities has Group Human Capital rolled out to commemorate LIFE Programme’s 10th anniversary of Moving Together as One in shaping wellness in Great Eastern? Please name the activities.
2. When will Great Eastern Women’s Run 2023 be launched and when will the actual run be held?
3. Which divisions emerged as the winners of the Red Packet Recycling Programme?
Send your entries to tgt-sg@greateasternlife.com by 30 April 2023. Open to GELS staff only. Ten lucky winners with the correct answers will be announced in the next TGT issue.