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Website Terms and Conditions

Terms of Use (UPGREAT and GETGREAT)
Terms and Conditions
(e-Connect)
Unregistered users

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Great ID Terms and Conditions

TERMS AND CONDITIONS FOR ACCESS AND USE OF WEBSITE

Please read these terms and conditions before using this web-site. By using this web-site, you agree to be bound by the following terms and conditions without limitation or qualification. These terms and conditions may be changed from time to time. 

  1. Disclaimer 
    The information and material on this web-site are provided on an “as is” and “as available” basis and no warranty is deemed to be made by The Great Eastern Life Assurance Co. Ltd and/or its holding company and/or its subsidiaries and/or the subsidiaries of its holding company (collectively “Great Eastern Group”) as to the accuracy, adequacy, completeness or reasonableness of the information and materials contained in or accessed through this website and expressly disclaims liability for any errors in, or omissions errors in, or omissions from, such information and materials. No warranty of any kind, implied, express or statutory (including but not limited to, warranties of title, merchantability, satisfactory quality, non-infringement of third-party intellectual property rights, fitness for a particular purpose), is given in conjunction with such information and materials, or this website in general. The information and materials provided on this web site are for informational purposes only and are not to be considered as complete descriptions of the products and services described within. No responsibility or liability shall be accepted by Great Eastern Group for the content/materials/information provided on the web sites linked to this web-site (which are not maintained by Great Eastern Group or endorsed by the Great Eastern Group).

    Please note that the material (including without limitation workout and exercise tips, and information contained in applications and video clips), provided on any of our web properties, communication channels and social media (e.g. our Facebook pages), is provided by way of information only. It is not and does not purport to be, or it is not a substitute for, nor does it replace, medical or other professional advice, or treatment of health conditions. Whilst we, Great Eastern (including its parent, subsidiaries and affiliates), endeavour to ensure that the contents of the material are accurate, errors or omissions may occur and we do not accept any liability in respect of them. Any third party links provided by us on any of our web properties, communication channels and social media (e.g. our Facebook pages) are provided for your convenience - their inclusion does not imply any approval or endorsement by us. We have no control over the content of those sites and accept no responsibility or liability in respect of them.

    Please also note that there are all sorts of workout and exercise; some are rigorous whereas some are slow-paced. As each workout or exercise is of different intensity, it is important to try the workout according to your fitness level. If you are unsure about proceeding with the suggested workouts, please consult your physician or other healthcare professional before beginning or changing any fitness program to make sure that it is appropriate for your needs, especially if you are pregnant or have a history of any of the following: 
  • High blood pressure (you or your family) 
  • Heart disease (you or your family) 
  • Chest pain when exercising 
  • Chest pain in the past month when not engaged in physical activity 
  • Smoking 
  • Have high cholesterol 
  • Obesity 
  • Bone or joint problem that could be made worse by a change in physical activity 

In addition, if you ever start to feel unwell or have discomfort or experience faintness, dizziness, pain or shortness of breath at any time after trying the workout or exercise, stop immediately and seek further advice from your healthcare professionals. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of what you may have read on any of our web properties, communication channels and social media (e.g. our Facebook pages). Current health and fitness research may exist that could impact the information provided by us, and any tips may not be based on the most recent findings or developments. Therefore, the use of any information provided by us is solely at your own risk. We will not be held responsible for any injuries and/or damages that may result from your participation in or engagement of the workout or exercise or any health and wellness programme, of which the information has been provided to or shared with you on any of our web properties, communication channels and social media (e.g. our Facebook pages). 

  1. Prohibitions
    The materials and information on this web-site belong to Great Eastern Group and may not be posted, copied, distributed, uploaded or reproduced in any manner whatsoever. You may not insert a hyperlink to this web-site or any part thereof on any other web-site or “mirror” or frame this website, any part thereof or any information or materials in this website on any other server or web-site.

  2. Intellectual Property 
    Great Eastern Group is the owner and proprietor of all the marks, whether service or trade marks, logos on this web site of which, as such, they may not be published, transmitted, reproduced, performed, displayed, adapted, distributed, stored, broadcast, stored, altered, hyperlinked or otherwise used in whole or in part in any manner without the express prior written consent of the Great Eastern Group. Any pictures or images or audio materials or video materials displayed on this web site belong to Great Eastern Group or are displayed by Great Eastern Group with the permission of the owners of these pictures or images or audio materials or video materials. The use of these pictures or images or audio materials or video materials is strictly prohibited. 

  3. Limitation of Liability
    No warranties are deemed to be made by Great Eastern Group with regard to accuracy and correctness of the information or materials on this web site and Great Eastern Group shall not be liable to any third party accessing this web site from whatever location, for any direct, indirect or consequential damages which may occur due to the use or inability to gain access to the information or materials on this web site, or reliance on any such information or materials provided on this web-site even if the Great Eastern Group or a representative of the Great Eastern Group has been notified of this possibility of incurring such damages.

    Likewise, no liability or responsibility shall be borne by Great Eastern Group for any damages suffered as a result of any computer viruses downloaded into any computer or internet access device as a consequence of downloading any materials, images or data from this web site or from using and accessing this web site. 

  4. Choice of Law and Jurisdiction 
    These terms and conditions will be governed by the laws of the Republic of Singapore and the parties agree to submit to the exclusive jurisdiction of the courts in the Republic of Singapore.
UPGREAT

Terms of Use
Last Revision Date : 2 October 2018

Important

Please read the terms below carefully. 

The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute an agreement between you and The Great Eastern Life Assurance Company Limited (“Great Eastern” or “we” or “us” or “our”). By accessing and/or using this Application (as defined below), you hereby expressly acknowledge and agree to be bound by the Terms of Use, including any future amendments, additions, replacements and modifications hereto as may from time to time be made by Great Eastern. If you do not agree to any of these Terms of Use, please do not access or continue using this Application.

In addition to these Terms of Use, you may be required to agree to other terms and conditions in respect of particular Contents or Services we may make available on or via this Platform from time to time. In the event and to the extent only of any conflict or inconsistency between the terms and conditions of any particular Content or Service and these Terms of Use, the terms and conditions for such Content and/or Service will prevail over these Terms of Use.

Great Eastern may amend these Terms of Use from time to time, without giving any notice to you and without giving any reason for doing so by posting an updated version of the Terms of Use on the Application. It is your responsibility to check them periodically for any changes. If you do not agree to the updated Terms of Use, you must immediately cease using the Application.

If you are under 18 years of age, you may only use this Platform with the consent of and under the supervision of your parent or legal guardian who shall be responsible for your use of this Platform.

 

1. Introduction to Our Application

The Rewards Programme (the "Application") is provided by Great Eastern. This Application is a mobile application aim to drive customer engagement.  This application provides easy access to redeem vouchers, rewards and privileges. The Application is accessible to both Great Eastern customers and non-Great Eastern customers. To use this Application, you must register an account with the Application by providing a valid email address and a password (herein refers to UPGREAT members “Members”).

 

2. Eligibility

Any member of the general public may download the Application and sign up for an account.

 

3. Using Our Application

3.1  The information and materials contained in this Application are provided on an "as is" and "as-available" basis without representation and/or warranty of any kind, either express or implied. In particular, no warranty or responsibility is assumed by Great Eastern and our related or holding companies regarding non-infringement, security, accuracy, completeness, adequacy, reasonableness, fitness for a purpose, or freedom from computer viruses in connection with the information and materials provided. Great Eastern and its related corporations do not accept any liability for any loss, damage, cost or other expense, whether wholly or partially, directly or indirectly, arising from any error, inaccuracy, or omission in relation to this Application to the extent that such liability is not excluded by law. 

 

4. Consent

4.1 By accessing and/or using this Application, you agree and consent to Great Eastern and its related corporations (collectively, the “Companies”), as well as the Companies’ authorised service providers and relevant third parties, collecting, using and/or disclosing your personal data for purposes reasonably required by the Companies to administer and/or manage your Account in this Application (such as awarding you with the Points which you have earned for participating in the challenges) and such other purposes as described in Great Eastern’s Privacy Statement (collectively, the “Purposes”) which is accessible from Great Eastern Singapore’s website, which you confirm you have read and understood.

4.2 Marketing Consent

In addition, by accessing and/or using this Application, you consent to the Companies as well as their respective representatives and agents collecting, using and disclosing your personal data in their records for the purposes of providing you updates and rewards about their products and services via:

·        phone; and

·        mail, email and other means of communication.

 

5. Third party Links

This Application may contain links to other third party websites owned and/or operated by third part(ies) who are not related or affiliated to Great Eastern (“Third Party Websites”). The Third Party Websites are not under the control and/or supervision of Great Eastern. By providing hyperlinks or connection to third parties' services/products/contents via this Application, Great Eastern is not responsible for the contents, and shall not be deemed to endorse, invite, recommend, approve, guarantee, or introduce any third parties or their services/products/contents, or have any form of cooperation with such third parties and websites. Great Eastern is not a party to any contractual arrangements entered into between you and the third party provider of services/products/contents unless otherwise expressly specified or agreed to by Great Eastern. Great Eastern shall have no obligations or liabilities whatsoever in relation to the offer(s), goods and/or service(s) (including, without limitation, their quality and supply) provided by third parties. 

 

6. Performance of the Application

6.1           Great Eastern makes no guarantee as to the reliability or other performance of the Application. The performance of the Application depends on various factors, including the functions, capacity and configuration of your mobile phones or access device, the speed of your internet connection, and the number of users assessing the systems which support the Application.

6.2            Great Eastern will use reasonable endeavours to generally make the Application available during its normal business hours. However, the availability of the Application depends on various third party service providers, and accordingly, Great Eastern does not represent, warrant or guarantee that:

a)            your use of the Application will be continuous, uninterrupted, secure or error-free; Any network connection difficulties occur;

b)            there will be no occurrence of network connection difficulties.

6.3            You acknowledge that the Application may not be available for use from time to time, and that you may be disconnected from your use of the Application at any time for any reason, including if:

a)            any network connection difficulties occur;

b)            the systems providing those services are unavailable for any reason (including system maintenance);

c)             you have breached any of these Terms of Use; or

d)            Great Eastern decides, in its sole discretion to suspend, block or terminate your access to the Application for any reason.

6.4           The information available through the Application is subject to updates from time to time. While Great Eastern aims to ensure that it is up-to-date, there may be delays, errors or omissions that could affect its currency or accuracy due to the nature of the Internet. Accordingly, Great Eastern does not represent or warrant that this Application will be available at all times and that access will not be interrupted, that any defects will be corrected, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your mobile phones or access device. Great Eastern is not liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send or receive. You have the sole responsibility for adequate protection of mobile phones/access device and backup of data by taking sensible and prudent actions.

 

7. Registration and Account Security

7.1 When using the Application, we expect you to help us maintain the security of your Account. You acknowledge and agree:

a)            to set up only one (1) account for your personal use as setting up multiple accounts is not allowed.

b)            you will not invent a false persona, but will use your real identity at all times on the Application.

c)             you will not impersonate another person or entity, or otherwise misrepresent your affiliation with another person or entity.

d)            to the fullest extent permitted under Singapore law, you shall keep all information obtained through this Application secure and confidential.

e)            you are solely responsible for maintaining the confidentiality of the information you hold for your Account, including your password, and for any activity that occurs under or through your Account as a result of your failure to keep this information private, secure and confidential. Great Eastern is not liable for any loss, damage, cost or other expense incurred by you due to any third party using your account or password as a result of your failure to keep your account information private, secure, and confidential.

f)             if you invent a false persona or misrepresent your real identity we reserve the right to disable, delete, or suspend your account.

g)            if we disable, delete, or suspend your account, you agree you will not create another account without our permission.

7.2           Great Eastern reserves the right, at its sole discretion, to do any of the following, at any time, without notice:

a)            amend, modify, add, delete, or revise in any way any information of this Application and/or these Terms of Use;

b)            determine, impose, and vary from time to time the scope and or any restrictions on the use of this Application to be made available;

c)             suspend or terminate operation of or access to the Application, or any portion of the Application, for any reason;

d)            expand, add, modify, reduce, remove, or change functionalities in the Application, or any portion of the Application;

e)            interrupt the operation of the Application, or any portion of the Application, as necessary to perform maintenance, error correction, or other changes; and

f)             purge your data from our Application at any time without notice, and you agree that we will not be liable for any loss alleged to result from purging, deletion, or failure to store your data.

7.3           Please note that by posting any information or content onto this Application or through instant messaging, you acknowledge that you are allowing Great Eastern and its related corporations to access and use that information, and to associate it with you. Please also take note that you should not post any information (be it texts, graphics, drawings, images, photographs, audio or video materials) that:

a)            could disable, overburden, or impair the proper working of the Application, including uploading viruses or other malicious code;

b)            may be unlawful, fraudulent, violent, abusive, obscene, profane, hateful, offensive, racist, discriminatory or otherwise objectionable or unreasonable;

c)             threaten, defame, bully, intimidate, or harass any person or organization or Great Eastern generally;

d)            are solicitations, advertisements, endorsements or misrepresentation of any kind, or unauthorized commercial communications (such as spam);

e)            infringe upon any entities' privacy and rights including intellectual property right or proprietary right of any person or organization;

f)              are off-topic; and

g)            contain anything else Great Eastern deems to be inappropriate.

You acknowledge and agree that Great Eastern shall have the right to modify, remove, or delete any posted data that in Great Eastern's sole opinion may be in breach of this term.

7.4            Great Eastern requires you to take the necessary precautionary measures to ensure that no unauthorised access is given to your Account. Therefore, you must not allow anyone other than yourself access to the Application. You must notify us immediately by email to upgreat-sg@greateasternlife.com if you suspect that your Account had been accessed by an unauthorised person.

7.5           Update & change of personal data

a)            Update, change or deletion of email is not allowed

b)            Change of mobile number can only be updated via the Great Eastern Customer Service.

c)             Your account will be deleted automatically due to inactivity if you do not log in at least once within 18 months of your last login.

d)            Any changes to your account will only be reflected in the Application and not in your Great Eastern policies/certificates.

 

8. Rewards, Challenges & Points

8.1          When using the Application, we expect the data you enter in the Application to be accurate and true to the best of your ability. You acknowledge and agree that:

a)           You will not knowingly falsify any data. 

b)           You agree that if you have falsified any data we reserve the right to:

              i.           modify, amend, update, or delete the falsified records;

              ii.           cancel any points/e-voucher earned through such means; and

              iii.           suspend, disable, or delete your Account in the case of repeated or egregious activity.

8.2           Members are responsible for the usage of all e-voucher(s) found in their “My Voucher” tab before the expiry date, failing which, the e-voucher shall be null; void and removed from the Member’s “My Voucher” tab and such e-vouchers shall not be replaced or extended.

 

9. Instant Offers

9.1          Members acknowledge and accept that the use of the e-voucher(s) under the Instant Offers section is subject to the terms and conditions imposed by the participating Merchants providing the relevant reward.

9.2          Instant offers e-voucher(s) in the form of digital vouchers; promo codes or barcodes:

a)           are denominated in Singapore Dollars, unless otherwise stated;

b)           must be used before the expiry date, failing which, the e-voucher shall be null; void and removed from the list and shall not be replaced or extended.

c)           where the e-voucher is in the form of a promo code or barcode, it shall not be shared or disclosed to other person(s).

d)           where prior reservations are required for the use of such e-voucher(s) with a Merchant, Member shall be responsible for making such prior reservations and paying the ancillary cost (if any) associated with the use of such e-voucher(s).

9.3          E-vouchers are not exchangeable for cash or other e-vouchers.

9.4          Members who have redeemed physical voucher(s), item(s) or prize(s) are not allowed to sell, or request for an exchange.

9.5          If the value of the goods and/or services purchased by the Member using the e-voucher exceeds the value stated therein, the Member shall be responsible for paying the difference to the Merchant.

9.6          E-voucher(s) that the Member is entitled to can be found in Member’s “My Voucher” tab and may be transferable as gifts (unless otherwise provided for) to third parties. However, the recipient must also be a Member in order to receive the e-voucher as a gift.

 

10. UPGREAT Points 

10.1        Members can earn UPGREAT points via the following channels

a)           Selected consumer promotions from Great Eastern

b)           Participate in GETGREAT activities

c)           Other  avenues that may be made available to Members from time to time

10.2        100 UPGREAT points (G100) is equivalent to S$1 (Singapore Dollar) and 1 GETGREAT point is equivalent 1 UPGREAT point.

10.3        UPGREAT points earned within a calendar year (Jan – Dec) will expire 2359 hours on 30 June of the following calendar year.

10.4        Great Eastern may from time to time, amend the validity period of the UPGREAT points and/or the UPGREAT points conversion rate without prior notice to the Members.

10.5        Expired UPGREAT points will automatically be forfeited without compensation to the Members.

10.6        If there is any mistake or error in the crediting or deduction of UPGREAT points, Great Eastern reserves the rights to credit or deduct the correct number of UPGREAT points from the Member’s account.

10.7        Members may use their UPGREAT points to redeem for e-vouchers from the points catalogue list through the Application and redemption will be made at the participating Merchant’s premises; websites or location as stated under “participating outlet” within the application.

10.8        To redeem an e-voucher(s) from the points catalogue, the Member must have in his or her account more than or at least the same amount of UPGREAT points as the amount of UPGREAT points required for redemption of such e-voucher(s). Upon successful redemption, the corresponding amount of UPGREAT points will be deducted from the Member’s account.

10.9        Great Eastern may in its discretion, apply different tiers of UPGREAT points required for the redemption of each e-voucher. For example, the UPGREAT points required for a Main user may differ from those required for a Basic user, or such other tiers or types of identification as may be implemented from time to time. 

10.10      Great Eastern may at its discretion, restrict the redemption of certain e-voucher(s) to selected Members.

10.11      E-voucher(s) may only be redeemed in full with UPGREAT points, partial redemptions are not allowed.

10.12      The list of available e-voucher(s) in the points catalogue and the number of UPGREAT points required for the redemption of the respective e-voucher shall be determined by Great Eastern and may be adjusted from time to time.

10.13      All e-voucher(s) redeemed using UPGREAT points are non-refundable and non-returnable. However, if there is a mistake or error in the amount of UPGREAT points required for the redemption, Great Eastern reserves the right to cancel the Member’s redemption request or process the Member’s redemption request and adjust the correct amount of UPGREAT points required for the redemption from the Member’s account.

10.14      All e-vouchers are subjected to availability and on a first-come-first served basis. In the event that the requested e-voucher is out of stock or unavailable for whatever reason, Great Eastern reserves the right to substitute the e-voucher with a voucher of similar value or remove the e-voucher from the catalogue.

10.15      All e-voucher(s) once redeemed (whether utilised or not) cannot be cancelled, returned, replaced, refunded or exchanged for cash, UPGREAT points or any other items. Any UPGREAT points used for successful redemption of an e-voucher shall not be reinstated under any other circumstances.

10.16      Members may use their UPGREAT points to participate in campaigns or contests (as and when applicable) available on the Application. The participation of Members in each campaign or contest shall be subjected to the specific terms & conditions governing such campaign or contest.

 

11. UPGREAT points conversion programme

11.1        To be eligible to perform conversion transactions in respect of UPGREAT points to the relevant Merchant’s loyalty points programme, or vice versa as listed in the points catalogue, Member must also be a member of the relevant Merchant’s loyalty programme, and membership in both Application and such selected loyalty programme must be valid from the time the conversion request is made on the Application until the conversion transaction is complete.

11.2        Members must have the requisite number of UPGREAT points or loyalty points of the relevant Merchant to perform the intended conversion transaction, throughout the entire conversion process until the conversion transaction is completed.

11.3        Great Eastern may in its sole and absolute discretion, apply different tiers of UPGREAT points required for conversion transactions to selected Members.

11.4        The list of loyalty points programme Merchants and the conversion rates shall be determined by Great Eastern and the loyalty points programme Merchants and such conversion rates may vary from time to time without prior notice. For the avoidance of doubt, Great Eastern and/or the loyalty points programme Merchants may, from time to time, amend the UPGREAT points and/or Merchant’s loyalty points required or received for each conversion transaction, or remove a loyalty points programme Merchant from the list of participating merchants without prior notice.

11.5        Member’s participation in this conversion programme is also subject to the terms and conditions stipulated by the respective Merchants’ loyalty programmes.

11.6        In the event of a mistake or error in the number of UPGREAT points deducted or issued for the conversion transaction, Great Eastern reserves the right to cancel the Member’s conversion request or process the Member’s conversion request and deduct or issue the correct number of UPGREAT points in respect of such conversion transaction from the Member’s account.

 

12.  Limit of Liability

12.1        By accessing or using this Application, you expressly agree that such access or use is at your own risk. Great Eastern assumes no responsibility and shall not be held liable for any loss, damage, cost or other expenses which you may incur as a result of any information or materials provided on this Application and/or your access to, or the use of, this Application. 

12.2        You acknowledge that you are fully aware and expressly agree that the use of this Application is subject to having all your relevant activities hereof monitored and recorded by Great Eastern. These activities include coaching conversations, data synced or logged with the Application and location (where permission is given by you). Emails and other communication sent to Great Eastern and/or the Application over the Internet cannot be guaranteed to be completely secure. Access to and use of your email address is at your own risk and subject to any terms and conditions applicable to such access/use. Great Eastern is not responsible for any damages incurred by you if you send an email/message to Great Eastern or if Great Eastern sends an email/message to you at your request, over the Internet. 

 

13. Indemnity

You agree to indemnify and must keep indemnified Great Eastern, its related companies and any holding companies from and against any and all damages, losses, liabilities, costs and expenses (including full legal costs on a solicitor-client basis) arising from or in connection with: (i) your access to or use of this Application; (ii) any other party’s access to or use of this Application using your account and/or password; or (iii) your breach of any of these Terms of Use; (iv) any other party’s breach of any of these Terms of Use where such party was able to access or use the Application using your Account and/or password.

 

14. Intellectual Property

All copyright and other intellectual property rights in this Application are proprietary to Great Eastern and its licensors. You shall not (and shall not attempt to):

a)           use, copy, reproduce, altered, adapt, broadcast, modify, stored in a retrieval system, create derivative works or use in any other way for public or commercial purposes any part of the Application;

b)          modify, reproduce, distribute, translate, transmit or tamper with any part of the Application;

c)           create derivate works of or from any part of the Application;

d)           permit or assist any person to engage in any act described in paragraphs 14(a) to 14(c) above. 

 

15. Ownership of Information

Any information (including data, questions, comments or suggestions but exclude personal data) that you transmit to us via this Application will be treated as non-confidential and non-proprietary and will become our property. Such information may be used by us for any purpose, including, but not limited to reproduction, disclosure, transmission, publication, broadcast and posting. Great Eastern may use any ideas, concepts, know-how or techniques contained in any communication you send to us via this Application for any purpose whatsoever, including developing and marketing products using such information. You therefore waive all applicable rights you may have in any information (other than personal data) you transmit to us via this Application for the purposes of this section of the Terms of Use. 

 

16. Personal Data Protection 

Any personal information submitted to Great Eastern via this Application will be subject to Great Eastern’s Privacy Statement (Singapore). 

 

17. Third party rights

A person who has not agreed to be bound by the Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act (Cap.53B) to enforce any of the terms herein. 18. Contact Information

 

18. Inconsistency in wordings

In the event of any inconsistency and/or omission between the English language and other language versions of these Terms of Use, the English language version shall prevail. 

 

19. No Waiver

The failure of Great Eastern to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision.

 

20Severability

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be ineffective to the extent of such unenforceability or invalidity, without affecting the remaining provisions hereof.  

 

21. Governing Law and Jurisdiction

The above Terms of Use shall be governed and construed in all respects in accordance with the laws of Singapore. You and Great Eastern agree to submit to the exclusive jurisdiction of the Singapore courts. 

 

22.  Contact Information

22.1        You may contact us at:

Address:

Customer Service
1 Pickering St
#01-01
Great Eastern Centre
Singapore 048659

Email: wecare-sg@greateasternlife.com

22.2        Any notice that we intend to give to you may be carried out by posting the relevant notice on this platform and/or by sending any such notice to any contact information you may have provided to us. You are deemed to have received notice of the same upon us posting the relevant notice on this platform and/or by sending any such notice to any contact information you may have provided us with.

 

23.  About us 

We are known as The Great Eastern Life Assurance Company Limited. Our email address is as shown in the Application. Our country of domicile is Singapore. You can contact our customer service at the aforementioned email address.

 

24. Definitions

Unless the context otherwise requires, the following words shall have the following meanings:

“Account” means your account registered with the Application.

“Content” or “Contents” means any data and/or information that is available, accessible or stored in this Platform in an electronic form, including, without limitation, any information, advertisements, documents, text, files, images, sounds, moving images and videos.

“Basic” means a user who has signed up for an UPGREAT account

“Main” means a user who has signed up for an UPGREAT account and has verified themselves as a Great Eastern’s Policyholder

“Points” means UPGREAT points that Great Eastern may at its sole and absolute discretion permit you to earn when you participate in any challenges organised by Great Eastern and published in the Application, or for other initiatives or under any other program devised and/or managed by Great Eastern from time to time.

“Services” means any of the Internet-based, mobile based, interactive information services, software, content, or interactive tools that may be provided by Great Eastern.

 

25. Withdrawal of Marketing Consent

If you wish to withdraw your consent for receiving updates and rewards from Great Eastern about its products and services, please complete the withdrawal of marketing consent form available at https://www.greateasternlife.com/sg/en/withdrawal-form.html.

 

 


GETGREAT

Terms of Use
Last Revision Date: 24 May 2018 

Important

Please read the terms below carefully.

The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute an agreement between you and The Great Eastern Life Assurance Company Limited (“Great Eastern” or “we” or “us” or “our”). By accessing and/or using this Platform (as defined below), you hereby expressly acknowledge and agree to be bound by the Terms of Use, including any future amendments, additions, replacements and modifications hereto as may from time to time be made by Great Eastern. If you do not agree to any of these Terms of Use, please do not access or continue using this Platform.

In addition to these Terms of Use, you may be required to agree to other terms and conditions in respect of particular Contents or Services we may make available on or via this Platform from time to time. In the event and to the extent only of any conflict or inconsistency between the terms and conditions of any particular Content or Service and these Terms of Use, the terms and conditions for such Content and/or Service will prevail over these Terms of Use.

Great Eastern may amend these Terms of Use from time to time, without giving any notice to you and without giving any reason for doing so by posting an updated version of the Terms of Use on this Platform. It is your responsibility to check them periodically for any changes. If you do not agree to the updated Terms of Use, you must immediately cease using this Platform.

If you are under 18 years of age, you may only use this Platform with the consent of and under the supervision of your parent or legal guardian who shall be responsible for your use of this Platform.

1. Introduction to Our Platform

GETGREAT by Great Eastern ("Platform”) is provided by Boundlss Pty Ltd (“Boundlss”) for Great Eastern. This Platform is a mobile application which provides dedicated personal wellness coaching using instant messaging and rewards to encourage you to live a healthy lifestyle. This Platform is accessible to both Great Eastern customers and non-Great Eastern customers and is not linked to any Great Eastern products. To use most aspects of this Platform, you must register an account with this Platform by providing an email and a password.

2. Using Our Platform

2.1  Information and materials provided on this Platform is general in nature. Neither Great Eastern nor Boundlss provides professional financial, medical, diagnosis or treatment advice. The information you may receive through this Platform is not a substitute for the advice of a medical professional, and should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition. If you require medical advice or services, you should consult a medical professional.

2.2  While Great Eastern has taken reasonable care in providing such information and materials, they are not specific to your investment and/or health training objectives, financial and/or medical situation, or particular needs. No person should rely on the contents of any of the information, recommendations, products, or services through this Platform without first obtaining advice from a qualified health professional. No person should act on any information, recommendations, products or services provided before they have formed their own opinion through investigation and research as to the suitability of the information, products, or services for their circumstances. 

2.3  The information and materials contained in this Platform are provided on an "as is" and "as-available" basis without representation and/or warranty of any kind, either express or implied. In particular, no warranty or responsibility is assumed by Great Eastern and our related or holding companies regarding non-infringement, security, accuracy, completeness, adequacy, reasonableness, fitness for a purpose, or freedom from computer viruses in connection with the information and materials provided. Great Eastern and its related corporations do not accept any liability for any loss, damage, cost or other expense, whether wholly or partially, directly or indirectly, arising from any error, inaccuracy, or omission in relation to this platform to the extent that such liability is not excluded by law. 

3.  Consent

3.1  By accessing and/or using this Platform, you agree and consent to Great Eastern and its related corporations (collectively, the “Companies”), as well as the Companies’ authorised service providers and relevant third parties, collecting, using and/or disclosing your personal data for purposes reasonably required by the Companies to administer and/or manage your Account in this Platform (such as awarding you with the Points which you have earned for participating in the challenges) and such other purposes as described in Great Eastern’s Privacy Statement (collectively, the “Purposes”) which is accessible from Great Eastern Singapore’s website, which you confirm you have read and understood.

3.2  Marketing Consent

In addition, by accessing and/or using this Platform, you consent to the Companies as well as their respective representatives and agents collecting, using and disclosing your personal data in their records for the purposes of providing you updates and rewards about their products and services via:

  • phone; and
  • mail, email and other means of communication.

4. Links to Third Party Websites

This Platform may contain links to other third party websites owned and/or operated by third part(ies) who are not related or affiliated to Great Eastern (“Third Party Websites”). The Third Party Websites are not under the control and/or supervision of Great Eastern. By providing hyperlinks or connection to third parties' services/products/contents via this Platform, Great Eastern is not responsible for the contents, and shall not be deemed to endorse, invite, recommend, approve, guarantee, or introduce any third parties or their services/products/contents, or have any form of cooperation with such third parties and websites. Great Eastern is not a party to any contractual arrangements entered into between you and the third party provider of services/products/contents unless otherwise expressly specified or agreed to by Great Eastern. Great Eastern shall have no obligations or liabilities whatsoever in relation to the offer(s), goods and/or service(s) (including, without limitation, their quality and supply) provided by third part(ies). 

5. Performance of this Platform

5.1  Great Eastern makes no guarantee as to the reliability or other performance of this Platform. The performance of this Platform depends on various factors, including the functions, capacity and configuration of your mobile phones or access device, the speed of your internet connection, and the number of users assessing the systems which support this Platform.

5.2  Great Eastern will use reasonable endeavours to generally make this Platform available during its normal business hours. However, the availability of this Platform depends on various third party service providers, and accordingly, Great Eastern do not represent, warrant or guarantee that:

  1. your use of this Platform will be continuous, uninterrupted, secure or error-free; Any network connection difficulties occur;
  2. there will be no occurrence of network connection difficulties.

5.3  You acknowledge that this Platform may not be available for use from time to time, and that you may be disconnected from your use of this Platform at any time for any reason, including if:

  1. any network connection difficulties occur;
  2. the systems providing those services are unavailable for any reason (including system maintenance);
  3. you have breached any of these Terms of Use; or
  4. Great Eastern decides, in its sole discretion to suspend, block or terminate your access to this Platform for any reason.

5.4  The information available through this Platform is subject to updates from time to time. While Great Eastern aims to ensure that it is up-to-date, there may be delays, errors or omissions that could affect its currency or accuracy due to the nature of the Internet. Accordingly, Great Eastern does not represent or warrant that this Platform will be available at all times and that access will not be interrupted, that any defects will be corrected, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your mobile phones or access device. Great Eastern is not liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send or receive. You have the sole responsibility for adequate protection of mobile phones/access device and backup of data by taking sensible and prudent actions.

6. Registration, Termination and Account Security

6.1  When using this Platform, we expect you to help us maintain the security of your Account. You acknowledge and agree:

  1.  you will not invent a false persona, but will use your real identity at all times on this Platform. 
  2. you will not impersonate another person or entity, or otherwise misrepresent your affiliation with another person or entity. 
  3. to the fullest extent permitted under Singapore law, you shall keep all information obtained through this Platform secure and confidential. 
  4. you are solely responsible for maintaining the confidentiality of the information you hold for your Account, including your password, and for any activity that occurs under or through your Account as a result of your failure to keep this information private, secure and confidential. Great Eastern is not liable for any loss, damage, cost or other expense incurred by you due to any third party using your account or password as a result of your failure to keep your account information private, secure, and confidential. 
  5. if you invent a false persona or misrepresent your real identity we reserve the right to disable, delete, or suspend your account. 
  6. if we disable, delete, or suspend your account, you agree you will not create another account without our permission. 

6.2  Great Eastern reserves the right, at its sole discretion, to do any of the following, at any time, without notice:

  1. amend, modify, add, delete, or revise in any way any information of this Platform and/or these Terms of Use; 
  2. determine, impose, and vary from time to time the scope and/or any restrictions on the use of this Platform to be made available;
  3. suspend or terminate operation of or access to this Platform, or any portion of this Platform, for any reason;
  4. expand, add, modify, reduce, remove, or change functionalities in this Platform, or any portion of this Platform;
  5. interrupt the operation of this Platform, or any portion of this Platform, as necessary to perform maintenance, error correction, or other changes; and
  6. purge your data from our Platform at any time without notice, and you agree that we will not be liable for any loss alleged to result from purging, deletion, or failure to store your data. 

6.3  Please note that by posting any information or content onto this Platform or through instant messaging, you acknowledge that you are allowing Great Eastern and its related corporations to access and use that information, and to associate it with you. Please also take note that you should not post any information (be it texts, graphics, drawings, images, photographs, audio or video materials) that:

  1. could disable, overburden, or impair the proper working of this Platform, including uploading viruses or other malicious code; 
  2. may be unlawful, fraudulent, violent, abusive, obscene, profane, hateful, offensive, racist, discriminatory or otherwise objectionable or unreasonable; 
  3. threaten, defame, bully, intimidate, or harass any person or organization or Great Eastern generally;
  4. are solicitations, advertisements, endorsements or misrepresentation of any kind, or unauthorized commercial communications (such as spam); 
  5. infringe upon any entities' privacy and rights including intellectual property right or proprietary right of any person or organization; 
  6. are off-topic; and
  7. contain anything else Great Eastern deems to be inappropriate.

You acknowledge and agree that Great Eastern shall have the right to modify, remove, or delete any posted data that in Great Eastern's sole opinion may be in breach of this clause.

6.4  Great Eastern requires you to take the necessary precautionary measures to ensure that no unauthorised access is given to your Account. Therefore, you must not allow anyone other than yourself access to this Platform. You must notify Boundlss immediately by sending an email to support@boundlss.com if you sustypect that your Account had been accessed by an unauthorised person.

6.5  Great Eastern reserves the right to suspend or terminate your Account. This may include, but is not limited to, the occurrence of one or more of the following:

  1. you abuse the Platform in any manner whatsoever; or
  2. you commit any fraud.


7. Rewards, Challenges & Points 

7.1  When using this Platform, we expect the health, fitness, nutritional, and biometric data you enter in this Platform to be accurate and true to the best of your ability. You acknowledge and agree that:

  1. You will not knowingly falsify any data such as health metrics, fitness activities, nutritional data, sleep data, location data, or biometric data such as steps, weight, BMI, calories burned, or location. 
  2. You agree that if you have falsified any data we reserve the right to:

    1. modify, amend, update, or delete the falsified records;
    2. cancel any points earned through such means; and
    3. suspend, disable, or delete your Account in the case of repeated or egregious activity.

8. Limit of Liability

8.1  By accessing or using this Platform, you expressly agree that such access or use is at your own risk. Great Eastern assumes no responsibility and shall not be held liable for any loss, damage, cost or other expenses which you may incur as a result of any information or materials provided on this Platform and/or your access to, or the use of, this Plarform. 

8.2  You acknowledge that you are fully aware and expressly agree that the use of this Platform is subject to having all your relevant activities hereof monitored and recorded by Great Eastern. These activities include coaching conversations, data synced or logged with this Platform and location (where permission is given you). Emails and other communication sent to Great Eastern and/or thisPlatform over the Internet cannot be guaranteed to be completely secure. Access to and use of your email address is at your own risk and subject to any terms and conditions applicable to such access/use. Great Eastern is not responsible for any damages incurred by you if you send an email/message to Great Eastern or if Great Eastern sends an email/message to you at your request, over the Internet. 

9. Indemnity

You agree to indemnify and must keep indemnified Great Eastern and Boundlss, its related companies and any holding companies from and against any and all damages, losses, liabilities, costs and expenses (including full legal costs on a solicitor-client basis) arising from or in connection with: (i) your access to or use of this Platform (ii) any other party’s access to or use of this Platform using your account and/or password; or (iii) your breach of any of these Terms of Use; (iv) any other party’s breach of any of these Terms of Use where such party was able to access or use this Platform using your Account and/or password.

10.  Intellectual Property

All copyright and other intellectual property rights in this Platform are proprietary to Great Eastern and its licensors. You shall not (and shall not attempt to):

  1. use, copy, reproduce, altered, adapt, broadcast, modify, stored in a retrieval system, create derivative works or use in any other way for public or commercial purposes any part of this Platform;
  2. modify, reproduce, distribute, translate, transmit or tamper with any part of this Platform;
  3. create derivate works of or from any part of this Platform;
  4. permit or assist any person to engage in any act described in paragraphs 10(a) to 10(c) above.

11. Ownership of Information

Any information (including data, questions, comments or suggestions but exclude personal data) that you transmit to us via this Platform will be treated as non-confidential and non-proprietary and will become our property. Such information may be used by us for any purpose, including, but not limited to reproduction, disclosure, transmission, publication, broadcast and posting. Great eastern may use any ideas, concepts, know-how or techniques contained in any communication you send to us via this Platform for any purpose whatsoever, including developing and marketing products using such information. You therefore waive all applicable rights you may have in any information (other than personal data) you transmit to us via this Platform for the purposes of this section of the Terms of Use.

12. Personal Data Protection 

Any personal information submitted to Great Eastern via this Platform will be subject to Great Eastern Privacy Statement (Singapore).

13. Third party rights

A person who has not agreed to be bound by the Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act (Cap.53B) to enforce any of the terms herein.

14. Inconsistency in wordings

In the event of any inconsistency and/or omission between the English language and other language versions of these Terms of Use, the English language version shall prevail. 

15. No Waiver

The failure of Great Eastern to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision.

16. Severability

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be ineffective to the extent of such unenforceability or invalidity, without affecting the remaining provisions hereof.

17. Governing Law and Jurisdiction

The above Term of Use shall be governed and construed in all respects in accordance with the laws of Singapore. You and Great Eastern agree to submit to the exclusive jurisdiction of the Singapore courts.

18. Contact Information

18.1  You may contact us at:

Address:

Customer Service
1 Pickering Street
#01-01
Great Eastern Centre
Singapore 048659

Email: wecare-sg@greateasternlife.com

18.2  Any notice that we intend to give to you may be carried out by posting the relevant notice on this Platform and/or by sending any such notice to any contact information you may have provided to us. You are deemed to have received notice of the same upon us posting the relevant notice on this Platform and/or by sending any such notice to any contact information you may have provided us with.

19. About us 

We are known as The Great Eastern Life Assurance Company Limited. Our email address is as shown in this Platform. Our country of domicile is Singapore. You can contact our customer service at the aforementioned email address.

20. Definitions

Unless the context otherwise requires, the following words shall have the following meanings:

“Account” means your account registered with this Platform.

“Content” or “Contents” means any data and/or information that is available, accessible or stored in this Platform in an electronic form, including, without limitation, any information, advertisements, documents, text, files, images, sounds, moving images and videos.

“Points” means reward points that Great Eastern may at its sole and absolute discretion permit you to earn when you participate in any challenges organised by Great Eastern and published in this Platform, or for other initiatives or under any other program devised and/or managed by Great Eastern from time to time.

“Services” means any of the Internet-based, mobile based, interactive information services, software, content, or interactive tools that may be provided by Great Eastern.

21. Withdrawal of Marketing Consent

If you wish to withdraw your consent for receiving updates and rewards from Great Eastern about its products and services, please complete the withdrawal of marketing consent form available at https://www.greateasternlife.com/sg/en/withdrawal-form.html.


GETGREAT Monthly Challenge Terms & Conditions

 

  1. When using the GETGREAT Platform, we expect the health, fitness, nutritional, and biometric data you enter in the Platform to be accurate and true to the best of your ability. You acknowledge and agree that:

    1. You will not knowingly falsify any data such as health metrics, fitness activities, nutritional data, sleep data, location data, or biometric data such as steps, weight, BMI, calories burned, or location.
    2. You agree that if you have falsified any data we reserve the right to:

      1. modify, amend, update, or delete the falsified records;
      2. cancel any points earned through such means; and
      3. suspend, disable, or delete your Account in the case of repeated or egregious activity.
         
  2. You must be 18 years or older at the point of registration. Eligible persons who are below 18 years of age must obtain parental consent before participating in the challenges within GETGREAT.

  3. Points are reset on the 1st of every month. Users who register 7 days before the 1st of the month would only have their points reset on the 1st of the following month.

  4. Upon the redemption of points, users will be notified via email within 1 working day and/or directed to UpGREAT Platform to access the e-voucher.

  5. Rewards are on a first-come-first-served, while stocks last basis.

  6. Great Eastern further reserves the right to modify and/or terminate these rewards at any time at its sole discretion without any further notice to participants.

  7. Great Eastern may vary these terms and conditions without notice, or discontinue or withdraw the Challenge at any time without any notice or liability to any party.

  8. Participants agree to abide by all the terms and conditions governing the use of the GetGREAT Platform , which are expressly incorporated herein and can be found at https://www.greateasternlife.com/sg/en/terms-and-conditions.html

  9. Participants with medical conditions or specific healthcare needs should consult with their doctor before engaging in any physical activities.

  10. Great Eastern shall not be responsible, under any theory of liability or indemnity, for any injuries sustained/casualty that arise directly and/or indirectly from the participation in the GetGREAT Monthly challenge or its associated activities or events held by Great Eastern.

  11. Great Eastern shall not be liable for or in respect of any expenses, losses, costs damages, liabilities or other consequences of whatsoever nature (collectively “Losses”) suffered or incurred directly or indirectly by participants of the GetGREAT Monthly challenge howsoever caused or arising and without limiting the generality of the foregoing, whether by reason of or on account of any act or omission whether negligent or otherwise on the part of Great Eastern or its servants or agents, even if Great Eastern or its agents or employees are advised of the possibility of such Losses.

  12. Great Eastern reserves the right to disqualify and withdraw rewards from any person who is non-compliant to the terms and conditions of the GetGREAT Monthly Challenge at its sole discretion.

  13. Great Eastern’s decision on all matters relating to the GetGREAT Monthly Challenge is final and binding on all participants. Great Eastern will not entertain any queries with regard to any challenge results, and will not be obliged to provide the reason(s) for its awarding decision to a participant.
TERMS AND CONDITIONS GOVERNING E-CONNECT SERVICE

These terms and conditions (collectively, the "Terms and Conditions") govern your access and use of the GREAT EASTERN e-Connect service (defined below), and form a contract between you (either an individual or the entity you represent) (“You” or “you”); and Great Eastern Life Assurance Company Limited (the “Insurer”). Please read these Terms and Conditions carefully. By continuing to access and/or use the GREAT EASTERN e-Connect service, you are consenting to be bound by these Terms and Conditions. If you do not agree to all of the terms of these Terms and Conditions, you must not use or access the GREAT EASTERN e-Connect service.

In addition to these Terms and Conditions, you may be required to agree to other terms and conditions in respect of particular Contents or Services we may make available on or via the GREAT EASTERN e-Connect service from time to time. In the event and to the extent only of any conflict or inconsistency between the terms and conditions of any particular Content or Service and these Terms and Conditions, the terms and conditions for such Content and/or Service will prevail over these Terms and Conditions.

  1. Definitions and interpretation 

    1.1     In these Terms and Conditions, unless the context requires otherwise:

    “Access Credentials” means the e-Connect PIN, OTP, and/or any other form of electronic identification or device, issued or prescribed by or on behalf of the Insurer for use by the Customer in accessing the GREAT EASTERN e-Connect service.

    “Account” means the online user account created by a Customer in order to access and use the GREAT EASTERN e-Connect service, including any Contents and/or Services offered by the Insurer on or via the GREAT EASTERN e-Connect service.

    “Content” or “Contents” means any data and/or information that is available, accessible or stored in the GREAT EASTERN e-Connect service in an electronic form, including, without limitation, any information, advertisements, documents, text, files, images, sounds, moving images and videos.

    “Customer” means a person who has purchased one or more policies from the Insurer or otherwise has an existing business relationship with the Insurer.
    “GREAT EASTERN e-Connect service” means the Internet and mobile-based interactive information service, (accessible at https://www.greateasternlife.com/econnect) provided by the Insurer that enables the Customer to access the Account(s), manage his/her policies with the Insurer and/or to otherwise transact and communicate with the Insurer.

    “Name” means the name or word “Great Eastern”, and or “GE”

    “OTP” means each one-time password valid for one session or transaction which will be issued by the Insurer delivered to the Customer’s designated telephone number via Short Message Service (SMS), or otherwise generated by or delivered via any other device, delivery channel or any means whatsoever, designated by the Insurer at any time from time to time in its sole and absolute discretion.

    “Parties” means you and the Insurer collectively and “Party” means either one of them. 

    “PDPA” means Singapore’s Personal Data Protection Act including all subsidiary legislation related thereto.

    “Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified (i) from that data; or (ii) from that data and other information to which the organisation has or is likely to have access.

    “Services” means any of the Internet-based, mobile based, interactive information services, software, content, or interactive tools that may be provided by the Insurer, including without limitation the GREAT EASTERN Alert Notification Service; 

    “Terminal” means computers, mobile devices or other access devices (including without limitation television) that you may use to access and/or use the GREAT EASTERN e-Connect service.

    “Trade Mark” means the trademarks “Great Eastern” and/or “GE Life”

    1.2     Unless the contrary intention appears:

    (a)     The word “person” includes an individual, a firm, a body corporate, a partnership, joint venture, an unincorporated body or association, or any government agency, and includes a reference to the person’s executors, administrators, successors, substitutes (including, without limitation, persons taking by novation) and assigns;

    (b)     No rule of construction applies to the disadvantage of a Party because that Party was responsible for the preparation of these Terms and Conditions or any part of it; and

    (c)     Headings are inserted for convenience and do not affect the interpretation of these Terms and Conditions.

  2. Customer Accounts

    2.1     The GREAT EASTERN e-Connect service enables Customers to have access the Account(s) and/or to effect certain policy, personal particulars, and other transactions (including without limitation the transmission of instructions to the Insurer, executing funds transfers and/or making bill payments) by electronic means via the use of Terminals. If you are a Customer, you may requests for the GREAT EASTERN e-Connect service to be made available for the operation of your Account(s), and the Insurer may at the Insurer's discretion allocate a GREAT EASTERN Internet Access Personal Identification Number (“e-Connect PIN”) to you. You will be notified of your e-Connect in writing. The Customer may gain access to the GREAT EASTERN e-Connect service and/or the Account and/or any part thereof only upon the correct input and/or use of his/her Access Credentials.

    2.2     If you are a Customer, you acknowledge and agree that you are responsible for maintaining the confidentiality, safekeeping and security of your Account details and Access Credentials. A Customer shall not reveal his/her Access Credentials to any other party and shall take all necessary steps to prevent disclosure of his/her Access Credentials to any other party. In the event that a Customer's e-Connect PIN is disclosed to or discovered by any other party, the Customer shall immediately change the same.

    2.3     The Customer agrees and acknowledges that any use of or access to the GREAT EASTERN e-Connect service referable to, and any instructions identified by the Customer’s Access Credentials (whether such access to or use of the GREAT EASTERN e-Connect service, or instruction, is authorised by the Customer or not) shall be deemed to be, as the case may be: (a) use of or access to the GREAT EASTERN e-Connect service by the Customer; or (b) instructions transmitted or validly issued by the Customer. The Customer authorises the Insurer to accept, follow and act upon all instructions that are attributable to the Customer’s Access Credentials (whether such instructions are actually authorised by the Customer or not), including for additional products and services to be made available to the Customer, and the Insurer shall not be liable for acting upon such instructions in good faith. The Insurer shall neither be liable for acting upon such instructions nor be obliged to investigate the authenticity or authority of such persons effecting the instructions or verify the authenticity, accuracy and completeness of such instructions. Such instructions shall be deemed irrevocable and binding on the Customer upon the Insurer's receipt notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in respect of the terms of such instructions and the Insurer shall be entitled (but not obliged) to effect, perform or process such instructions without the Customer's further consent and without any further reference or notice. The Insurer shall be entitled but shall not be obliged to verify any instructions given via the GREAT EASTERN e-Connect service by online means or via telephone.

    2.4     A Customer may, from time to time, change the Customer's e-Connect PIN and/or such other Access Credentials as permitted by the Insurer from time to time. The Insurer shall be entitled at the Insurer's absolute discretion to reject any number or alphabet selected by a Customer as the Customer's substitute e-Connect PIN without giving any reason therefor. The Customer's substitute e-Connect PIN shall take effect upon the Insurer's confirmation and the Customer's use therefrom shall be governed by these Terms and Conditions. When selecting a substitute e-Connect PIN, the Customer shall refrain from selecting any series of consecutive or same or similar numbers or alphabets or any series of numbers or alphabets that may easily be ascertainable or identifiable with the Customer.

    2A. Access Credentials

    2A.1     The Customer shall comply with all requirements, instructions and specifications relating to his/her Access Credentials (including without limitation any registration and activation procedures) as may be prescribed by the Insurer at any time and from time to time in its sole and absolute discretion.

    2A.2     The Customer shall immediately notify the Insurer (i) if the Customer has any knowledge or reason for suspecting that the security or confidentiality of any Access Credential or Terminal used by the Customer for the generation and/or reception of Access Credentials has been compromised or if there has been any unauthorised use of any Access Credentials or such Terminal, or (ii) of any loss, replacement and/or change of number, as the case may be, of any mobile phone or other Terminal or other device (as the case may be) used by the Customer for the generation and/or reception of Access Credentials. The Customer shall be solely responsible and liable for all losses and consequences arising from or in connection with any failure by the Customer to comply with any of the foregoing.

    2A.3 Notwithstanding any other agreement to the contrary, the Customer hereby consents for the insurer to disclose any information relating to the Customer or the Customer's Account to any of the Insurer's subsidiaries, branches, agents, correspondents, agencies and representative offices which has a legitimate business purpose for obtaining such information, including without limitation offering the Customer products or services involving the use of any Access Credential.

  3. GREAT EASTERN Alert Notification Service

    3.1     The Insurer at its sole discretion may provide its Customers with the “GREAT EASTERN e-Alerts Notification Service” (which includes, without limitation, the “GREAT EASTERN e-Alerts Service” (or by whatever name designated to it in the future) through electronic mail, facsimile, SMS or such other media as the Insurer may deem appropriate.

    3.2     The scope and features of the GREAT EASTERN e-Alerts Notification Service shall be as determined or specified by the Insurer from time to time. The Insurer shall be entitled to modify, expand or reduce the GREAT EASTERN e-Alerts Notification Service at any time and from time to time without notice as the Insurer may deem fit without assigning any reason therefore.

    3.3     Any notification provided by the Insurer under the GREAT EASTERN e-Alerts Notification Service shall be transmitted or otherwise made available to the Customer at such times as the Insurer may reasonably deem fit.

    3.4     The Insurer may contract with one or more third parties to provide, maintain or host the GREAT EASTERN e-Alerts Notification Service. The Customer acknowledges that, in providing the GREAT EASTERN e-Alerts Notification Service, the Insurer will have to release and transmit the Customer’s information (including information relating to the Customer’s Account(s) with the Insurer) to such third parties. The Customer hereby agrees and consents to such release and transmission of its information to such third parties. The Customer further acknowledges that its information may be placed and stored in servers outside the Insurer’s control.

    3.5     A notification under the GREAT EASTERN e-Alerts Notification Service shall be considered to be sent by the Insurer upon the broadcast of the notification by the third party to the contact particulars designated by the Customer for the purposes of the GREAT EASTERN e-Alerts Notification Service, regardless of whether such notification is actually received by the Customer. The Insurer does not guarantee receipt of any notification under the GREAT EASTERN e-Alerts Notification Service by the Customer and the Customer understands and agrees that the Customer’s use of the GREAT EASTERN e-Alerts Notification Service is at the Customer’s own risk.

    3.6     The Customer shall notify the Insurer immediately of any change in its contact particulars designated by the Customer for the purposes of the GREAT EASTERN e-Alerts Notification Service. Where the Customer fails to inform the Insurer of such change, the Insurer shall not be responsible for any loss, damage or other consequence which the Customer may suffer as a result of any notification being sent to the Customer’s latest designated contact particulars in the Insurer’s records.

    3.7     All references to a time of day in any notification sent by the Insurer under the GREAT EASTERN e-Alerts Notification Service are to Singapore time (unless otherwise specified by the Insurer).

    3.8     All notifications under the GREAT EASTERN e-Alerts Notification Service shall be from the Insurer to the Customer only and the Customer should never attempt to communicate with the Insurer by directing any communication to the sender’s contact number, address or other particulars which may be indicated on the notification.

    3.9     The Customer agrees that the Insurer, its directors, officers, employees and agents are not responsible for any losses or damages, including legal fees, that may arise, directly or indirectly, in whole or in part, from: (a) the non-delivery, delayed delivery, or the misdirected delivery of a notification under the GREAT EASTERN e-Alerts Notification Service; (b) any inaccurate or incomplete content in a notification under the GREAT EASTERN e-Alerts Notification Service; or (c) the reliance by the Customer on or use of the information provided in a notification under the GREAT EASTERN e-Alerts Notification Service for any purpose.

  4.  Your use of the GREAT EASTERN e-Connect service

    4.1     You are entitled to access and use the GREAT EASTERN e-Connect service and your Account (if you are a Customer) solely in accordance with these Terms and Conditions.

    4.2     You represent, warrant and agree that you shall not:

    (a)     modify, disassemble, decompile or reverse engineer the GREAT EASTERN e-Connect service, including any software therein;
                
    (b)     reproduce or make any copies of the GREAT EASTERN e-Connect service and/or any Contents in or on the GREAT EASTERN e-Connect service, in whole or in part, including any software therein, except with the prior written consent of the Insurer;
                
    (c)     remove, circumvent, disable, damage or otherwise interfere with security-related features of the GREAT EASTERN e-Connect service, including but not limited to any features that:

        (i) are designed to verify the identity of a Customer or any user;
            
        (ii) prevent or restrict the access to or use of any particular functionalities and/or facilities of the GREAT EASTERN e-Connect service;

        (iii) prevent or restrict the access to, use of, or the copying of any Content that is made available or accessible through the GREAT EASTERN e-Connect service;

    (d)     make, or attempt to make, unauthorized access to any Account that does not belong to you, make, or attempt to make, unauthorized usage of any Access Credentials that do not belong to you, or otherwise execute any unauthorized instructions or transactions via the GREAT EASTERN e-Connect service;

    (e)     delete any Trade Mark, Name, including any other trade marks used by the Insurer, and/or other proprietary rights notices that is/are displayed on the GREAT EASTERN e-Connect service therein;

    (f)     use the GREAT EASTERN e-Connect service for any purpose that is unlawful or prohibited by these Terms and Conditions;

    (g)     use the GREAT EASTERN e-Connect service in any manner that could damage, disable, overburden, or impair the operation of the GREAT EASTERN e-Connect service provided therein, or interfere with any other persons’ access to and use of the GREAT EASTERN e-Connect service;

    (h)     use any device, software or routine, including, but not limited to, any viruses, trojan horses, worms, time bombs or cancel bots intended to damage or interfere with the proper working of the GREAT EASTERN e-Connect service provided therein and/or to intercept or expropriate any Content, system, data or personal data from the GREAT EASTERN e-Connect service; and/or

    (i)     transmit any content of any type that : (1) infringes or violates any rights of any party; (2) is false, offensive, defamatory, inaccurate, misleading or fraudulent; and/or (3) violates any applicable law.

    4.3     You shall be responsible for obtaining and using the necessary software and/or equipment necessary to obtain access to the GREAT EASTERN e-Connect service at your own risk and expense. You shall also be responsible for the performance and security (including without limitation taking all necessary measures to the extent reasonably possible to prevent unauthorised use or access) of any Terminal used by you in connection with the GREAT EASTERN e-Connect service. You hereby represent that the Terminals through which you access to the GREAT EASTERN e-Connect service are free from any electronic, mechanical, data failure or corruption, computer viruses, bugs and/or other harmful or malicious software of any kind whatsoever.

  5. Intellectual Property

    5.1     You acknowledge that the Insurer or third parties (as the case may be) own all rights, title and interest in and to the GREAT EASTERN e-Connect service and/or the Intellectual Property Rights in the GREAT EASTERN e-Connect service, including without limitation any Content located therein and/or software relating thereto, and you shall not do or permit any act which is directly or indirectly likely to prejudice the rights, title or interest of the said rightful owner(s) in and to any of the aforesaid. “Intellectual Property Rights” means any and all rights existing from time to time (both current and future) under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide, or capable of protection in any relevant country in the world. Unless otherwise expressly permitted by mandatorily applicable law, you agree not to modify, adapt, translate, prepare derivative works from, or decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the GREAT EASTERN e-Connect service. Without prejudice to the generality of the foregoing, you shall not use in any way and shall not reproduce any trade marks that are associated with the Insurer and/or that you have sight of when accessing and using the GREAT EASTERN e-Connect service without the prior written consent of the Insurer.

    5.2     The Insurer hereby grants to you a limited personal, non-sub-licensable, non-transferable, revocable, terminable and non-exclusive license to access and use the GREAT EASTERN e-Connect service (the “Licence”). The grant of this Licence does not constitute a transfer or sale of the GREAT EASTERN e-Connect service or any copy thereof, and the Insurer retains all right, title, and interest in and to the GREAT EASTERN e-Connect service, including any software or any Intellectual Property Rights therein.

    5.3     You undertake that you shall not use and you shall not allow the use of, the Trade Mark or Name in any of the following ways:

    (a)     as part of any corporate or legal business name, which you are connected with, involved in or participating in;

    (b)     in connection with any of your services or activities;

    (c)     as part of any domain name, homepage, electronic address, metatag, or otherwise in connection with the Internet or a website, except with the prior written consent of the Insurer; and

    (d)     with any prefix, suffix, or other modifying words, terms, designs, or symbols.

    5.4     You agree and undertake that:

    (a)     all rights, title, interest and any goodwill in the Name and/or Trade Mark, or any derivatives thereof, belong exclusively and wholly to the Insurer and that you shall not under any circumstances gain any right to or interest or goodwill in the Name and/or Trade Mark or any derivatives thereof independently of the Insurer; and

    (b)     you shall not register domain names associated with or including the Name and/or the Trade Mark, or any derivatives thereof, or any name that is confusingly similar to any of them including any visual or phonetic equivalent or other derivation thereof (hereinafter referred to as “Domain Names”) and that the Insurer shall retain at all times all legal and beneficial rights, title and interest in the Domain Names.

    5.5     You shall not at any time, including in the event of a termination of the agreement entered into with you based on these Terms and Conditions, use, adopt, register or apply to register, in any country, any name, corporate name, company name, business name, trading name, domain name, or trade mark which:

    (a) is identical, similar to, or is a colourable imitation of, the Trade Mark and/or of the Name;

    (b) incorporates the Trade Mark and/or Name, or is a combination or variation of the Trade Mark and/or Name; or

    (c) is similar to any graphic, visual or phonetic representation of the Trade Mark and/or Name.

  6. Links to Third Party Content

    6.1     Nothing in or on the GREAT EASTERN e-Connect service shall be considered an endorsement, representation or warranty of or by the Insurer with respect to any third party or any third party's websites, content, products, services or otherwise. Without limiting the generality of the foregoing, the foregoing applies to any advertising content whether paid or unpaid, as well as links that may be provided in the GREAT EASTERN e-Connect service or the contents available and accessible through the GREAT EASTERN e-Connect service. Such links (if any) are provided solely as a convenience to you. You use such links to access third party content, websites or applications at your own risk. The Insurer makes no representations or guarantees regarding the availability or content (including its truthfulness, accuracy, completeness, timeliness or reliability) of such third party content, websites or applications in respect of which links have been provided in the GREAT EASTERN e-Connect service, nor with regard to broken links.

    6.2     All Intellectual Property Rights to any and all such third party content, websites or applications accessible through links contained on the GREAT EASTERN e-Connect service belong to their respective owners. The Insurer does not claim to have any rights over the same and in no circumstances shall the Insurer be considered to be associated or affiliated in whatever manner with any such Intellectual Property Rights used or appearing on any and all such third party content, websites or applications accessible through links contained on the GREAT EASTERN e-Connect service.

  7. Links to the GREAT EASTERN e-Connect service

    7.1     Except as expressly set forth in these Terms and Conditions, caching and links to (including deep linking), and the framing of the GREAT EASTERN e-Connect service and/or any of the web pages therein are prohibited.

    7.2     Under no circumstances shall the Insurer be considered to be associated or affiliated in whatever manner with any Intellectual Property Rights used or appearing on websites that link to the GREAT EASTERN e-Connect service and/or any of the web pages therein.

    7.3     The Insurer reserves the right to disable any unauthorised links or frames and disclaims any responsibility for the content available on any other website that links to the GREAT EASTERN e-Connect service.

  8. Disclaimer of Warranties and Liability

    8.1     You acknowledge and agree that the GREAT EASTERN e-Connect service (including all Contents and Services therein) is provided on an “as is” basis, and the Insurer disclaims all warranties and makes no warranty of any kind, whether express or implied (statutory or otherwise), including but not limited to warranties on the merchantability, sufficiency, quality and fitness for a particular purpose of the GREAT EASTERN e-Connect service and/or the Contents and Services therein. The Insurer further makes no warranty that the GREAT EASTERN e-Connect service does not infringe the rights (including Intellectual Property Rights) of any party. Subject to the foregoing, you wholly assume all risks in your access and use of the GREAT EASTERN e-Connect service.

    8.2     Save as otherwise expressly provided for in these Terms and Conditions, the Insurer makes no guarantee, representation or warranty whatsoever that:

    (a)     the GREAT EASTERN e-Connect service will be error free;

    (b)     you will be able to access the GREAT EASTERN e-Connect service or that the GREAT EASTERN e-Connect service access will be uninterrupted;

    (c)     the GREAT EASTERN e-Connect service will meet your requirements or be fit for your purposes, whether or not such requirements or purposes have been informed to the Insurer or otherwise; and/or

    (d)     any information provided via the GREAT EASTERN e-Connect service is accurate.

    8.3     To the extent permitted by law, you agree that the Insurer shall not be liable to you in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, for any:

    (a)     loss of your data whatsoever;

    (b)     indirect, consequential, collateral, special or incidental loss or damage suffered or incurred by you in connection with the GREAT EASTERN e-Connect service. For the purposes of this clause, indirect or consequential loss or damage includes, without limitation, loss of existing or anticipated revenue or profits, anticipated savings or business, loss of data or goodwill, business interruption, loss of use or value of any equipment including software, claims of third parties, and all associated and incidental costs and expenses.

    8.4     Notwithstanding anything that may be to the contrary, no action may be brought by you against the Insurer, under these Terms and Conditions or in relation to the GREAT EASTERN e-Connect service, more than one (1) year after the cause of action arose. For the avoidance of doubt, this limitation shall not apply to claims by the Insurer against you.

  9. Personal Data Protection

    9.1     You agree that the Insurer may collect, use, disclose, process and/or store your personal data, in accordance with the terms of the Insurer’s Privacy Policy.

  10. Alteration of the GREAT EASTERN e-Connect service and Termination of Account and Termination of the Licence

    10.1     The Insurer may amend or modify all or part of the GREAT EASTERN e-Connect service (including any of its Contents), or alter the web-site or any software (including mobile applications) used for accessing GREAT EASTERN e-Connect service, at any time. The Insurer reserves the right not to support any prior version of software. Without prejudice to the generality of the foregoing, if the Customer fails to upgrade the relevant software or to use the enhanced version of software, the Insurer shall not be liable for the consequences resulting therefrom.

    10.2     The Insurer has the right to and you acknowledge that the Insurer can:

    (a)     withdraw any information, data or content forming a part of the GREAT EASTERN e-Connect service; or

    (b)     immediately suspend, withdraw or terminate :

    (i)     your Account (if you are a Customer);

    (ii)     your access and use of the GREAT EASTERN e-Connect service; and/or

    (iii)     the Licence,

    at any time, without liability and without notice to you or any third party, for any or no reason whatsoever. You shall not hold the Insurer liable in any way whatsoever for any of the aforesaid. Without limiting the generality of the foregoing, in the event that your access and/or use of your Account and/or the GREAT EASTERN e-Connect service is in breach of these Terms and Conditions, the Insurer has the right to immediately terminate your Account (if you are a Customer) and/or your access and use of the GREAT EASTERN e-Connect service without notice to you, and to take all such action as it considers appropriate, desirable or necessary including but not limited to taking legal action against you.

    10.3     Any termination or suspension of your Account (if you are a Customer) shall not entitle you to receive any compensation in respect of the termination.

  11. Governing Law and Dispute Resolution

    These Terms and Conditions are governed by and shall be construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

  12. General

    12.1     These Terms and Conditions are the entire agreement between you and the Insurer in relation to your access and use of the GREAT EASTERN e-Connect service and shall supersede all previous communications (whether written, oral or otherwise), discussions or letters relating to the same.

    12.2     The invalidity of any provision of these Terms and Conditions (or parts of any provision) will not affect the validity or enforceability of any other provision (or the remaining parts of that provision). If a competent court or arbitral tribunal holds any part of these Terms and Conditions to be unenforceable as drafted, we may replace those terms with similar terms to the extent enforceable under applicable laws and regulations, without changing the remaining terms of these Terms and Conditions.

    12.3     No delay in enforcing any provision of these Terms and Conditions will be construed to be a waiver of any rights under that provision.

    12.4     The rights to access and use your Account (if you are a Customer) and/or this GREAT EASTERN e-Connect service is personal to you, and you may not transfer or assign to a third party any of your rights and obligations as defined in these Terms and Conditions. The Insurer may freely assign, transfer or sub-contract these Terms and Conditions or our rights and obligations under these Terms and Conditions, in whole or in part, without your prior consent or prior notice to you.

    12.5     You agree to indemnify, defend and hold the Insurer, its related corporations/affiliates, including their respective successors, assigns, employees, officers, harmless from and against all claims, demands, actions, losses, damages, costs and expenses (including legal fees), arising out of and/or in connection with your breach of these Terms and Conditions, your access or use of the GREAT EASTERN e-Connect service, your use of your Account (if you are a Customer) and/or your failure to comply with any applicable laws or regulations.

    12.6     These Terms and Conditions are entered into between you and the Insurer. For the avoidance of doubt, except as expressly stated in these Terms and Conditions, a person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of these Terms and Conditions.

  13. Contact Information

    13.1     You may contact the Insurer at:

    Company name : Great Eastern Life Assurance Company Limited

    Address :
    Customer Service
    1 Pickering St
    #01-01
    Great Eastern Centre
    Singapore 048659

    Email : Wecare-SG@greateasternlife.com.

    13.2     Any notice that the Insurer intends to give to you may be carried out by posting the relevant notice on the GREAT EASTERN e-Connect service and/or by sending any such notice to any contact information you may have provided the Insurer with. You are deemed to have received notice of the same upon the Insurer posting the relevant notice on the GREAT EASTERN e-Connect service and/or by sending any such notice to any contact information you may have provided the Insurer with.

  14. Changes to these Terms and Conditions

    We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on the GREAT EASTERN e-Connect service. Your continued access and/or use of the GREAT EASTERN e-Connect service following any amendment of these Terms and Conditions will signify your assent to and acceptance of its revised terms.

    Last Updated : December 19, 2017
TERMS AND CONDITIONS FOR UNREGISTERED USERS

These terms and conditions cover unregistered users, 21 day challenge and wellness profiling

  1. Intellectual Property
    1.1 Except as otherwise expressly stated herein, the information and materials located or hosted on, or linked to, this Service and/or website ("Contents") (“Service”) and/or “website” hereinafter collectively referred to as “Website”) are protected by copyright, trademark and other forms of intellectual property or proprietary rights. Such Contents include but are not limited to trademarks, trade names, service marks, product marks, logos, insignias, devices, illustrations, images, graphics, designs, text, sound recordings, downloadable files or links are the property of The Great Eastern Life Assurance Co. Ltd. ("Great Eastern"), and/or its holding company and/or its subsidiaries and/or the subsidiaries of its holding company (hereinafter collectively referred to as "Great Eastern Group") and/or the respective third party proprietors.

    1.2 You may not reproduce, transmit, publish, perform, broadcast, store, modify, adapt, alter, translate, distribute, disseminate, display, creative derivative works of, decompile, reverse-engineer, disassemble, license, sell, rent, lease hyperlink or otherwise transfer any of the Contents in whole or in part in any manner without the prior written consent of Great Eastern Group and/or the respective third party proprietors.

    1.3 All trademarks, trade names, service marks, product marks, logos, insignias and devices used in this Website are the property of Great Eastern Group and/or the respective third party proprietors identified in this Website. No licence or right is granted and your access to and use of this Website should not be construed as granting, by implication, estoppel or otherwise, any license or right to use (include use as a hyperlink) any trademarks, service marks, product marks, logos, insignias and devices appearing on the Website without the prior written consent of Great Eastern Group or the relevant third party proprietor thereof.

  2. Access and Use of this Website
    2.1 You may access and view this Website and may save an electronic copy or print out a copy of the Contents, solely for your own personal and non-commercial use. All copies that you make must be in the form as presented on this Website and must include all applicable copyright and other notices on this Website.

    2.2 You acknowledge and agree that, as a condition of your access and use of this Service, you will not use the Contents of this Website, or this Website, for any purpose that is unlawful or prohibited by this Terms and Conditions. You may not use this Website in any manner that could damage, disable, overburden or impair any Great Eastern Group server, or the networks connected to any Great Eastern Group server, or interfere with any other party's access and use of this Website. You may not attempt to gain unauthorised access to this Website through hacking, password mining or any other means. You may not obtain, or attempt to obtain, any Contents through any means not intentionally made available on or through this Website.

    2.3 You may not attempt to gain unauthorised access to this Website through hacking, password mining or any other means. You may not obtain, or attempt to obtain, any Contents through any means not intentionally made available on or through this Website.

  3. Links
    3.1 Unless otherwise stated, you may not link (including, but not limited to, hyperlink, in-line link or deep-link) (hereinafter collectively referred to as "Link"), mirror or frame this Website or any part thereof to any other web page, website, server or otherwise. Except with our prior written permission no trademark, trade name, service mark, product name, logo, insignia or device may be used as a Link or to mark any Link to this Website or any part thereof or any other web page or website.

    3.2 You may not Link, mirror or frame this Website or any part thereof to any content which contains materials or information which is inappropriate, profane, defamatory, infringing, obscene, indecent, vulgar, harassing, privacy invading, abusive, threatening, harmful, tortious, objectionable, unlawful or violates any applicable intellectual property or proprietary rights.

    3.3 Notwithstanding anything to the contrary herein, Great Eastern Group reserves all rights to terminate any Link from any website to this Website for any reason. Upon our instructions, you must disable, remove and terminate any Link from any web page or website, or any mirroring or framing of this website or any part thereof immediately.

    3.4 For your convenience, Great Eastern Group may include Links to websites/contents on the Internet that are owned or operated by third parties. Great Eastern Group has not developed or reviewed, and is not responsible for the contents of or the consequences of accessing the Linked contents, web page or website. We make no guarantee, representation or warranty as to, and have no liability for, any content at those websites, including, but not limited to, guarantees, representations and warranties regarding the truth, adequacy, originality, accuracy, timeliness, completeness, reasonableness, non-infringement, suitability, satisfactory quality, merchantability or fitness for any particular purpose or any representations or warranties arising from usage, custom or trade or by operation of law, of those content.

    3.5 In no circumstances will Great Eastern Group be considered to be associated or affiliated in whatever manner with any trademarks, trade names, service marks, logos, insignia or other devices used or appearing on contents or websites that Links, mirrors or frames this website or any part thereof. The Links provided in this website shall not be considered or construed as an endorsement or verification of such Linked websites or the contents therein by Great Eastern Group.

    3.6 Linked contents / websites are not under the control of Great Eastern Group and Great Eastern Group cannot accept responsibility for the contents of or the consequences of accessing any contents /websites that Links, mirrors or frames this website or any part thereof or any link contained in a Linked website or any Links provided on this website. You agree that your access to and use of such Linked contents / websites is entirely at your own risk and subject to the terms and conditions of access and use contained therein.

  4. Disclaimer
    4.1 The Contents are of a general nature which have not been verified, considered or assessed by any member of Great Eastern Group. Such Contents are provided for general information only and you should seek professional advice at all times and obtain independent verification of the Contents contained herein before making any decision based on any such information or materials. The Contents are not intended to replace professional medical care or attention by a qualified practitioner. The Contents in the Service cannot and should not be used as a basis for diagnosis or choice of treatment. The Contents are not exhaustive, and the Website may not reflect the most recent research in all areas of medicine. Contents on the Website presents the more commonly found aspects of medical conditions which are likely to be of general interest, and for editorial reasons may not include certain substantive and commonly found phenomena. Your use of the Contents is at your own risk.

    4.2 Great Eastern Group strongly advises all users with health problems to consult a doctor, who will be trained in observation and interpretation of symptoms and will be able to provide a proper diagnosis based on a knowledge and understanding of all aspects of your condition and your medical history. Some of the Contents available on the Website are provided by third parties and Great Eastern Group is not in a position to verify such Content provided by third parties.

    4.3 Great Eastern Group does not guarantee, represent or warrant that this website is free of malicious software, including, but not limited to, viruses, malicious code, computer worms, Trojan horses, spyware or other harmful components ("Malicious Software"). Great Eastern Group accepts no liability for any loss, damage, claim, liability, expense or costs that may result from any transmission of such Malicious Software via this Website (including, but not limited to, files downloaded from this website).

    4.4 The contents are provided on an "as is" and "as available" basis without warranties of any kind. Great Eastern Group make no guarantee, representation or warranty as to, and have no liability for, any Content, including, but not limited to, guarantees, representations and warranties of any kind, implied, express or statutory regarding the truth, adequacy, originality, accuracy, timeliness, completeness, reasonableness, freedom from computer virus and other Malicious Software, non-infringement, suitability, satisfactory quality, merchantability or fitness for any particular purpose or any representations or warranties arising from usage, custom or trade or by operation of law and Great Eastern Group expressly disclaims liability for any errors in, or omissions from, such Contents.

    4.5 Under no circumstances shall Great Eastern Group be liable regardless of the form of action for any failure of performance, system, server or connection failure, error, omission, interruption, breach of security, corruption, delay in operation or transmission, transmission error or unavailability of access in connection with your access and use of this Website even if Great Eastern Group had been advised as to the possibility.

    4.6 In no event shall Great Eastern Group be liable to you or any other party for any damages, losses, claim, liability, expenses or costs (including legal costs) whatsoever or howsoever (including without limitation, any direct, indirect, special, punitive, incidental or consequential damages, loss of profits or loss opportunity) arising in connection with your access and use of this Website, or reliance on any Contents provided at this Website, regardless of the form of action and even if Great Eastern Group had been advised as to the possibility of such damages.

    4.7 You hereby agree that any information provided by you for use of the Website is on a voluntary basis and is only for the purpose of the Website. You also agree that the information provided by you for use of the Website does not constitute disclosure of information for the purposes of an insurance policy contract between Great Eastern and you. Notwithstanding the information provided by you for use of the Website, you are still obliged to disclose all relevant and material information in any proposal form for the purchase of an insurance policy sold by Great Eastern.

  5. Indemnity
    You hereby agree to indemnify and save Great Eastern Group harmless against all damages, losses, claims, liability, expenses and costs (including legal costs) whatsoever or howsoever suffered or incurred by Great Eastern Group in connection with or arising from (1) your access and use of this Website, or (2) any other party's access and use of this Website using your username and/or login password (if any), or (3) your breach of any of these Terms of Use, or (4) any other party's breach of any of these Terms of Use where such party was able to access and use this website by using your username and/or login password (if any).

  6. Miscellaneous
    6.1 The content herein are subject to change (including, without limitation, modification, deletion or replacement thereof) without notice.

    6.2 These terms of Use constitute the entire agreement between you and us with respect to your access and use of this Website and supersede and replace all prior and contemporaneous agreements on the subject, if any.

  7. Governing Law and Jurisdiction
    Nothing herein shall be construed as a representation by Great Eastern Group that the Contents are appropriate or available for use in geographic areas or jurisdictions other than Singapore. By accessing and using this Website, you agree that such access and use, as well as these Terms of Use shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singapore courts.
TERMS AND CONDITIONS FOR REGISTERED USERS

These terms and conditions cover registered users and Loyalty Card holders

  1. Loyalty Card
    1.1 As a user of the Loyalty Card, you are required to and undertake sole responsibility for the submission of true, accurate and complete particulars or information when applying for the Loyalty Card. Great Eastern shall not be responsible for the consequences of any of the particulars or information being incomplete, inaccurate, garbled or obsolete and Great Eastern is entitled to act on such particulars and information notwithstanding the possibility that they may conflict with other particulars or information given by you. In addition, you undertake to promptly notify Great Eastern of any changes in the particulars or information provided by you. You represent, by applying for the Loyalty Card, that you have the right and capacity to enter into this Agreement.

    1.2 Great Eastern reserves the right to refuse and reject any application for the Loyalty Card without assigning a reason for such refusal. Great Eastern's acceptance of your application for the Loyalty Card is subject to factors such as, the fulfilment of eligibility criteria, the provision of required particulars or information and your agreement to terms and conditions specified by Great Eastern. Any requests for replacement Loyalty Cards shall be approved at Great Eastern's sole and absolute discretion.

    1.3 Upon approval of your application, Great Eastern may offer you use of the Loyalty Card and access to your Account using your Username and password at its sole and absolute discretion. The Loyalty Card will be delivered to you once Great Eastern has processed your application successfully. Great Eastern shall not be responsible in the event of any error in your application or your failure to receive your Loyalty Card due to your provision of incomplete, inaccurate, garbled or obsolete mailing address, particulars or information.

    1.4 In exceptional cases, and on a case to case basis, if your Loyalty Card has been returned to Great Eastern, and you thereafter wish to collect your Loyalty Card personally and directly from Great Eastern, you may do so at Great Eastern's sole and absolute discretion and subject to prior written notice being provided to Great Eastern.

    1.5 You shall not be entitled to dispute any Transaction using your Loyalty Card or under your Username and password. Great Eastern may at its sole and absolute discretion access and view your Loyalty Points balance and Transaction history on the Website. Great Eastern is entitled to, but not obliged to, rely on all instructions and Transactions carried out using your Loyalty Card or under your Username and password.

    1.6 You hereby undertake to keep your Username and password confidential and that no person other than yourself shall be permitted or shall have access or knowledge of your Username and password. You are required to inform Great Eastern if your Username and/or password becomes invalid or ceases to have effect. You undertake to change your password regularly, and not to disclose your password to anyone. You agree not to hold Great Eastern liable in the event that the security and/or confidentiality of your Username and/or password has been compromised

    1.7 From time to time Great Eastern may inform you of additional security measures, instructions or recommendations relating to your Username and/or password which you are required to comply with and you undertake to comply with the same. Great Eastern reserves the right to deactivate or revoke the use of your Username and password at any time for any reason whatsoever without any prior notice or reasons.

    1.8 By applying for and using the Loyalty Card, you agree and undertake: (a) not to use the Loyalty Card for any business, commercial, fraudulent or unlawful purposes or purposes which are deemed unacceptable by Great Eastern or which are prohibited by this Agreement; (b) to promptly notify Great Eastern of any unauthorised use, loss or theft of the Loyalty Card; (c) change your Username and/or password immediately and notify Great Eastern immediately and request a new Username and/or password if you have reason to suspect that the security and/or confidentiality of your Username and/or password has been compromised; (d) pay all fees arising out of and in connection with the use of your Loyalty Card and under the Loyalty Program as Great Eastern may prescribe from time to time; and (e) to only use the Loyalty Card in accordance with the terms and conditions of this Agreement.

    1.9 Your Loyalty Card is and shall at all times remain Great Eastern's property and shall be surrendered to Great Eastern immediately upon its request and may be repossessed by Great Eastern at any time. The Loyalty Card is non-transferable and shall only be used exclusively by you. Upon the loss or theft of your Loyalty Card or upon knowledge of any unauthorised use of your Loyalty Card, Username and/or password, you may request Great Eastern to issue a replacement Loyalty Card or new Username and Great Eastern shall at its sole and absolute discretion accept or to refuse such request without having to assign any reason whatsoever. Any replacement Loyalty Card may be subjected to a replacement card fee, unless waived by Great Eastern at its sole and absolute discretion.

    1.10 Great Eastern may at its discretion on a case to case basis ask you for a copy of the police report confirming the loss or theft of your Loyalty Card. If Great Eastern requires the police report, and you are not able to provide Great Eastern with a copy, Great Eastern may not be able to proceed with its investigations. Without prejudice to the foregoing, Great Eastern shall not be responsible or be held liable for any disputes or loss suffered by you in relation to any Transactions incurred from unauthorised usage of the Loyalty Card. You shall be and remain liable for all Transactions incurred from unauthorized usage of the Loyalty Card, Username and/or password where investigations made by Great Eastern or the police reveal that you are a party to any actions regarding any Transactions effected through the use of the Loyalty Card, Username and/or password by any unauthorised person.

  2. Loyalty Points
    2.1 At Great Eastern's sole and absolute discretion and where applicable, you may use your Loyalty Card to collect Loyalty Points from designated Merchants registered by Great Eastern under the Loyalty Program. Great Eastern may provide a list of Merchants and Loyalty Points earning structure on the Website. The Loyalty Points earning structure varies according to Merchants and Great Eastern reserves the right to introduce, terminate, suspend, cancel, deactivate, recall or revoke the accrual of Loyalty Points and/or to add, remove, substitute or change Merchants, Rewards and the Loyalty Points earning structure from time to time at its sole and absolute discretion without prior notice.

    2.2 Where applicable, Loyalty Points will be credited into your Account in accordance with the time period and terms and conditions as determined by the respective Merchant from time to time. Great Eastern assumes no control, responsibility or liability as to the crediting of or any delay in the crediting of Loyalty Points or posting of Transactions into your Account by the respective Merchants. You should frequently review your Account to check and verify your current Loyalty Points balance and Transaction history, if any, on the Website and as Great Eastern may make available from time to time.

    2.3 Any disputed Transactions will not be credited with Loyalty Points. Great Eastern and the Merchants reserve the right to change, at any time without prior notice, the number of Loyalty Points and where applicable, the number of Loyalty Points plus Singapore dollar value that are required to be redeemed for any of the items available for Redemption. The Loyalty Points accumulated shall have no cash or monetary value and are not transferrable.

    2.4 The accumulation of Loyalty Points does not entitle you to any vested rights, and in accumulating Loyalty Points and you understand that you may not rely on the continued availability of any Reward.

    2.5 Any disputes in connection with or arising from the Loyalty Points balance and Transaction history must be notified to Great Eastern as soon as possible and in any event within one (1) month from the date of the relevant Loyalty Points summary statement. Great Eastern will need you to provide Great Eastern with supporting documents wherever applicable to assist Great Eastern in settling any disputes. If Great Eastern does not receive any notifications from you within the stipulated time frame of any disputes or inaccuracies on your Loyalty Points summary statement, the statement will be taken to be correct, final and binding on you. Great Eastern's decision on any such dispute is final and conclusive. 

  3. Redemption
    3.1 Loyalty Points, where credited into your Account, may be converted and redeemed by you, using the various redemption methods implemented, in exchange for Rewards as may be determined by Great Eastern and its Merchants from time to time.

    3.1 The validity of the Loyalty Points and Loyalty Card shall be determined at the sole and absolute discretion of Great Eastern and the respective Merchants. Any Loyalty Points which have not been redeemed following the expiry of the Loyalty Points and/or Loyalty Card will automatically expire and be deducted from your Account. There will be no extension granted for the redemption of any expired Loyalty Points, unless otherwise determined by Great Eastern and the respective Merchants.

    3.2 Suspected or actual fraud and/or abuse relating to the accumulation of Loyalty Points under the Loyalty Program may result in forfeiture of accumulated Loyalty Points, cancellation of the Loyalty Card and the Username as well as cancellation of your participation in the Loyalty Program. Loyalty Points may also be deducted from your Loyalty Points balance in the following circumstances: (a) any Loyalty Points suspected to be fraudulently on unlawfully recorded; (b) any Loyalty Points recorded in error; and (c) any Loyalty Points relating to a Transaction which is or has been cancelled.

    3.3 Your Account must be in good standing and not terminated, suspended, cancelled, deactivated, recalled or revoked by Great Eastern at the time of a redemption request. Any request for Rewards redemption with insufficient Loyalty Points will not be processed. Upon redeeming Loyalty Points in exchange for Rewards, you agree to release Great Eastern from any and all liability to you in respect of the redemption of the Loyalty Points under the Loyalty Program.

    3.4 Any redemption request made by you once accepted by Great Eastern and/or the respective Merchant cannot be revoked, cancelled, changed, returned or exchanged by you. All Loyalty Points redeemed will not be credited back into your Account.

    3.5 Great Eastern shall not be responsible for the refusal of any Merchant to honour or accept your Loyalty Card for the issuance of Loyalty Points or for any redemption of Rewards. Any dispute concerning the Rewards redeemed in exchange for Loyalty Points shall be settled between you and the respective Merchant which provided the Rewards and Great Eastern shall bear no responsibility or liability for such disputes or the resolution of the same. Great Eastern disclaims to the maximum extent permitted by law all warranties, whether implied or express, oral or written, including without limitation, any implied warranties of merchantability, fitness for a particular purpose and non-infringement relating to the Rewards

    3.6 Rewards are not exchangeable for other rewards, not refundable, not replaceable and not transferable for cash or credit under any circumstances. Great Eastern will not: (a) replace; or (b) assist you by placing a hold or freeze status on any misplaced, lost or stolen Rewards under any circumstances whatsoever.

  4. Communication
    Great Eastern shall be entitled from time to time to contact you via electronic transmission (including, but not limited to email communication, telex, fax), short messaging services, or via telephone correspondence, and any other means of exchange communication in respect of, but not limited to, your Account, Loyalty Card, Loyalty Points, Transactions and any other matters in relation to the Loyalty Program including without limitation, offers, promotional and marketing material. Great Eastern shall be entitled to send you offers, promotional and marketing materials with regard to the Loyalty Program from time to time.

  5. Disclosure
    Great Eastern shall be entitled to disclose and you irrevocably consent to its disclosure of any information pertaining to you, your Transaction(s), Loyalty Card, Account and/or Loyalty Points and any other information under the Loyalty Program to such extent as Great Eastern may at its sole and absolute discretion deem fit to: (a) to Merchants or other parties involved in the Loyalty Program; (b) its related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by Great Eastern to enable or assist Great Eastern in the provision of services or to exercise or enforce its rights hereunder; (c) any regulatory body or such other authority or body having jurisdiction over Great Eastern; and/or (d) any other party whomsoever as Great Eastern may, at its sole and absolute discretion, deem fit.

  6. Indemnity
    You hereby agree to indemnify and save Great Eastern harmless against all damages, losses, claims, liability, expenses and costs (including legal costs) whatsoever or howsoever suffered or incurred by Great Eastern in connection with or arising from: (a) your use of the Loyalty Card; (b) any other party's use of the Loyalty Card using your Username and/or password; (c) your breach of any of the terms and conditions of this Agreement; or (d) any other party's breach of any of the terms and conditions of this Agreement where such party was able to use the Loyalty Card by using your Username and/or password.

  7. Term and Termination
    7.1 Great Eastern reserves the right to: (a) terminate, suspend, cancel, deactivate, recall or revoke the Loyalty Program (in whole or in part), your participation in the Loyalty Program, your Transaction(s), Loyalty Card, Account and/or Loyalty Points; and/or (b) forfeit the accumulated Loyalty Points, at its sole and absolute discretion for any reason whatsoever without any prior notice or reasons, including without limitation, if Great Eastern detects any unusual, irregular, suspicious, fraudulent or unauthorised use or activity on your Loyalty Card, Account and/or Loyalty Points or any threatened or actual breach by you of the terms and conditions of this Agreement.

    7.2 You may at any time submit a request in writing to Great Eastern to terminate your Loyalty Card and Account. Great Eastern may, at its sole and absolute discretion, terminate the Loyalty Card and your participation under the Loyalty Program, and your Username will no longer be valid for use to earn Loyalty Points. Upon Great Eastern's approval of your request to terminate your Loyalty Card and Account, you shall redeem the balance of your accumulated Loyalty Points that you have in the Account within the stipulated time period as determined by Great Eastern. Any Loyalty Points which are not redeemed by the expiry of the stipulated time period will be forfeited.

    7.3 If you do not agree to be bound by the terms and conditions of this Agreement and/or upon termination of this Agreement, you must immediately discontinue your use of the Loyalty Card and your participation in the Loyalty Program, and return the Loyalty Card to us. 

  8. Limitation of Liability
    8.1  Nothing in this Agreement excludes the liability of either Party in respect of:
    (a) death or personal injury caused by its negligence; and
    (b) liability which may not otherwise be limited or excluded under applicable law.

    8.2  Subject to Clause 8.1 above, in no event shall Great Eastern be liable to you for loss of revenue, loss of profits, loss of business, loss of contracts, loss of data, loss of anticipated savings or loss of goodwill, or any direct, indirect, consequential, punitive, incidental or special loss of whatever nature arising out of or in connection with this Agreement notwithstanding that any such loss may have been foreseeable or within the reasonable contemplation of either Party.

  9. Governing Law and Jurisdiction
    Nothing herein shall be construed as a representation by Great Eastern that the Loyalty Card is available for use in geographic areas or jurisdictions other than Singapore. By using the Loyalty Card, you agree that such use, as well as these terms and conditions shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singapore courts.

  10. Miscellaneous
    10.1 The terms and conditions herein are subject to change (including, without limitation, modification, deletion or replacement thereof) without notice. By continuing to use the Loyalty Card, you will be conclusively presumed to have notice of and have agreed to be bound by the most recent terms and conditions of this Agreement as modified from time to time and available on the Website. If you do not agree to be bound by the changes to the terms and conditions of this Agreement, you must immediately discontinue your use of the Loyalty Card and your participation in the Loyalty Program, and return the Loyalty Card to us.

    10.2 If for any reason, any provision or part of this Agreement is found to be void or unenforceable, such provision or part of this Agreement shall be deemed to be severed from this Agreement and the remainder of such provision or of this Agreement, as the case may be, shall remain in full force and effect and may be enforced to the fullest extent possible.

    10.3 You shall not assign your Username, Loyalty Card or any of your rights or obligations under this Agreement without Great Eastern’s prior written consent. Great Eastern shall have the right to assign the whole or any part of its rights or obligations under this Agreement without your prior written consent and your covenants, undertakings and warranties shall inure to the benefit of Great Eastern’s successors and assigns.

    10.4 Any notice or other information under this Agreement to be given by either Party to the other may be given by hand or sent, by first class pre-paid post, cable, facsimile transmission, email or other comparable means of communication, to the other Party at its address set out in this Agreement or to such other address as may from time to time be notified in writing by such Party.

    10.5 No failure on the part of any Party to exercise and no delay on the part of any Party in exercising any right hereunder will operate as a release or waiver thereof, nor will any single or partial waiver of the exercise of any right under this Agreement preclude any other or further exercise of it.

    10.6 These terms and conditions constitute the entire agreement between you and Great Eastern with respect to your use of the Loyalty Card and supersedes and replaces all prior and contemporaneous agreements on the subject, if any.

  11. Definitions
    Unless the context otherwise requires, the following words shall have the following meanings:

    "Account" means your Loyalty Card account containing details of your Loyalty Points earnings and Transactions.

    "Great Eastern", "our", "ours" means The Great Eastern Life Assurance Co. Ltd and/or its holding company and/or its subsidiaries and/or the subsidiaries of its holding company.

    "Loyalty Card" means the loyalty and rewards card issued by Great Eastern that Great Eastern may at its sole and absolute discretion permit the collection of Loyalty Points and/or which Great Eastern may permit the redemption of Rewards at designated Merchants that have been registered by Great Eastern under the Loyalty Program.

    "Loyalty Points" means loyalty points that Great Eastern may at its sole and absolute discretion permit you to earn when you use the Loyalty Card at any Merchant that has been signed up by Great Eastern under the Loyalty Program for the accumulation of Loyalty Points, or for other initiatives or under any other program devised and/or managed by Great Eastern from time to time.

    "Loyalty Program" means the loyalty and rewards program operated and managed by Great Eastern.

    "Merchant" means a retailer, or any other person, firm or corporation that has been registered under the Loyalty Program for issuance of Loyalty Points and/or redemption of Rewards.

    "Redemption" means features under the redemption program by which you can redeem Loyalty Points and/or Rewards.

    "Reward(s)" means discounts, rewards, benefits, goods and/or services offered by Merchants.

    "Transactions" means all redemption of Rewards effected through the use of the Loyalty Card and/or Username.

    "Username" means the user identifier that may be assigned to you under the Loyalty Program, including without limitation, your registered email address, mobile phone number or personal identification number.

    "Website" means a website hosted by Great Eastern where you are able to view your Loyalty Points balance and Transaction history as designated by Great Eastern from time to time.

    "You", "your", "yours" means an individual who has personally signed up, applied for and has been granted the Loyalty Card and issued the Username under the Loyalty Program.
TERMS AND CONDITIONS GOVERNING GREAT ID SERVICE

These terms and conditions (collectively, the "Terms and Conditions") govern your access and use of the GREAT EASTERN Great ID service (defined below), and form a contract between you as an User (either an individual or the entity you represent) (“You” or “you”) and The Great Eastern Life Assurance Company Limited (the “Insurer”). Please read these Terms and Conditions carefully. By continuing to access and/or use the GREAT EASTERN Great ID service, you are consenting to be bound by these Terms and Conditions. If you do not agree to all of the terms of these Terms and Conditions, you must not use or access the GREAT EASTERN Great ID service.

In addition to these Terms and Conditions, you may be required to agree to other terms and conditions in respect of particular Contents or Services we may make available on or via the GREAT EASTERN Great ID service from time to time. In the event and to the extent only of any conflict or inconsistency between the terms and conditions of any particular Content or Service and these Terms and Conditions, the terms and conditions for such Content and/or Service will prevail over these Terms and Conditions.

If you are below 18 years old, you may only use the GREAT EASTERN Great ID service with the consent of and under the supervision of your parent or legal guardian who shall be responsible for your actions and use of the GREAT EASTERN Great ID service.

1. Definitions and interpretation

1.1 In these Terms and Conditions, unless the context requires otherwise:

“Access Credentials” means the valid email address and password that you set to access the GREAT EASTERN Great ID service.

“Account” means the online user account created by a User in order to access and use the GREAT EASTERN Great ID service, including any Contents and/or Services offered by the Insurer on or via the GREAT EASTERN Great ID service.

“Content” or “Contents” means any data and/or information that is available, accessible or stored in the GREAT EASTERN Great ID service in an electronic form, including, without limitation, any information, advertisements, documents, text, files, images, sounds, moving images and videos.

“Customer” means a person who has purchased one or more policies from the Insurer or otherwise has an existing business relationship with the Insurer.

“GREAT EASTERN Great ID service” means the Internet and mobile-based service, provided by the Insurer that enables the User to create and access the Account(s) andcommunicate with the Insurer.

“Name” means the name or word “Great Eastern”, and or “GE”.
“Non-Customer” means a person who is not a Customer.

“Parties” means you and the Insurer collectively and “Party” means either one of them.

“PDPA” means Singapore’s Personal Data Protection Act including all subsidiary legislation related thereto.

“Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified (i) from that data; or (ii) from that data and other information to which the organisation has or is likely to have access.

“Services” means any of the Internet-based, mobile based, interactive information services, software, content, or interactive tools that may be provided by the Insurer, including without limitation the GREAT EASTERN e-Alerts Notification Service;

“Terminal” means computers, mobile devices or other access devices (including without limitation television) that you may use to access and/or use the GREAT EASTERN Great ID service.

“Trade Mark” means the trademarks “Great Eastern” and/or “GE Life”
“User” means any Customer or Non-Customer.

1.2 Unless the contrary intention appears:

(a) The word “person” includes an individual, a firm, a body corporate, a partnership, joint venture, an unincorporated body or association, or any government agency, and includes a reference to the person’s executors, administrators, successors, substitutes (including, without limitation, persons taking by novation) and assigns;

(b) No rule of construction applies to the disadvantage of a Party because that Party was responsible for the preparation of these Terms and Conditions or any part of it; and

(c) Headings are inserted for convenience and do not affect the interpretation of these Terms and Conditions.

2. Accounts

2.1 The GREAT EASTERN Great ID service enables Users to create and have access the Account(s) by electronic means via the use of Terminals. The User may gain access to the GREAT EASTERN Great ID service and/or the Account and/or any part thereof only upon the correct input and/or use of his/her Access Credentials.

2.2 You acknowledge and agree that you are responsible for maintaining the confidentiality, safekeeping and security of your Account details and Access Credentials. A User shall not reveal his/her Access Credentials to any other party and shall take all necessary steps to prevent disclosure of his/her Access Credentials to any other party. In the event that User's any of the Access Credentials is disclosed to or discovered by any other party, the User shall immediately change the same.

2.3 The User agrees and acknowledges that any use of or access to the GREAT EASTERN Great ID service referable to, and any instructions identified by the User’s Access Credentials (whether such access to or use of the GREAT EASTERN Great ID service, or instruction, is authorised by the User or not) shall be deemed to be, as the case may be: (a) use of or access to the GREAT EASTERN Great ID service by the User; or (b) instructions transmitted or validly issued by the User. The User authorises the Insurer to accept, follow and act upon all instructions that are attributable to the User’s Access Credentials (whether such instructions are actually authorised by the User or not), including for additional products and services to be made available to the User, and the Insurer shall not be liable for acting upon such instructions in good faith. The Insurer shall neither be liable for acting upon such instructions nor be obliged to investigate the authenticity or authority of such persons effecting the instructions or verify the authenticity, accuracy and completeness of such instructions. Such instructions shall be deemed irrevocable and binding on the User upon the Insurer's receipt notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in respect of the terms of such instructions and the Insurer shall be entitled (but not obliged) to effect, perform or process such instructions without the User's further consent and without any further reference or notice. The Insurer shall be entitled but shall not be obliged to verify any instructions given via the GREAT EASTERN Great ID service by online means or via telephone.

2.4 You may, from time to time, change any of the Access Credentials as permitted by the Insurer from time to time. The Insurer shall be entitled at the Insurer's absolute discretion to reject any number or alphabet selected by a User as the User's substitute Access Credentials without giving any reason therefor. Any User's substitute Access Credentials shall take effect upon the Insurer's confirmation and the User's use therefrom shall be governed by these Terms and Conditions. When selecting a substitute password, the User shall refrain from selecting any series of consecutive or same or similar numbers or alphabets or any series of numbers or alphabets that may easily be ascertainable or identifiable with the User.

2A. Access Credentials

2A.1 The User shall comply with all requirements, instructions and specifications relating to his/her Access Credentials (including without limitation any registration and activation procedures) as may be prescribed by the Insurer at any time and from time to time in its sole and absolute discretion.

2A.2 The User shall immediately notify the Insurer (i) if the User has any knowledge or reason for suspecting that the security or confidentiality of any Access Credential or Terminal used by the User for the generation and/or reception of Access Credentials has been compromised or if there has been any unauthorised use of any Access Credentials or such Terminal, or (ii) of any loss, replacement and/or change of number, as the case may be, of any mobile phone or other Terminal or other device (as the case may be) used by the User for the generation and/or reception of Access Credentials. The User shall be solely responsible and liable for all losses and consequences arising from or in connection with any failure by the User to comply with any of the foregoing.

3. GREAT EASTERN e-Alerts Notification Service

3.1 The Insurer at its sole discretion may provide its Users with the “GREAT EASTERN e-Alerts Notification Service” (which includes, without limitation, the “GREAT EASTERN e-Alerts Service” (or by whatever name designated to it in the future) through electronic mail, facsimile, SMS or such other media as the Insurer may deem appropriate.

3.2 The scope and features of the GREAT EASTERN e-Alerts Notification Service shall be as determined or specified by the Insurer from time to time. The Insurer shall be entitled to modify, expand or reduce the GREAT EASTERN e-Alerts Notification Service at any time and from time to time without notice as the Insurer may deem fit without assigning any reason therefore.

3.3 Any notification provided by the Insurer under the GREAT EASTERN e-Alerts Notification Service shall be transmitted or otherwise made available to the User at such times as the Insurer may reasonably deem fit.

3.4 The Insurer may contract with one or more third parties to provide, maintain or host the GREAT EASTERN e-Alerts Notification Service. The User acknowledges that, in providing the GREAT EASTERN e-Alerts Notification Service, the Insurer will have to release and transmit the User’s information (including information relating to the User’s Account(s) with the Insurer) to such third parties. The User hereby agrees and consents to such release and transmission of its information to such third parties. The User further acknowledges that its information may be placed and stored in servers outside the Insurer’s control.

3.5 A notification under the GREAT EASTERN e-Alerts Notification Service shall be considered to be sent by the Insurer upon the broadcast of the notification by the third party to the contact particulars designated by the User for the purposes of the GREAT EASTERN e-Alerts Notification Service, regardless of whether such notification is actually received by the User. The Insurer does not guarantee receipt of any notification under the GREAT EASTERN e-Alerts Notification Service by the User and the User understands and agrees that the User’s use of the GREAT EASTERN e-Alerts Notification Service is at the User’s own risk.

3.6 The User shall notify the Insurer immediately of any change in its contact particulars designated by the User for the purposes of the GREAT EASTERN e-Alerts Notification Service. Where the User fails to inform the Insurer of such change, the Insurer shall not be responsible for any loss, damage or other consequence which the User may suffer as a result of any notification being sent to the User’s latest designated contact particulars in the Insurer’s records.

3.7 All references to a time of day in any notification sent by the Insurer under the GREAT EASTERN e-Alerts Notification Service are to Singapore time (unless otherwise specified by the Insurer).

3.8 All notifications under the GREAT EASTERN e-Alerts Notification Service shall be from the Insurer to the User only and the User should never attempt to communicate with the Insurer by directing any communication to the sender’s contact number, address or other particulars which may be indicated on the notification.

3.9 The User agrees that the Insurer, its directors, officers, employees and agents are not responsible for any losses or damages, including legal fees, that may arise, directly or indirectly, in whole or in part, from: (a) the non-delivery, delayed delivery, or the misdirected delivery of a notification under the GREAT EASTERN e-Alerts Notification Service; (b) any inaccurate or incomplete content in a notification under the GREAT EASTERN e-Alerts Notification Service; or (c) the reliance by the User on or use of the information provided in a notification under the GREAT EASTERN e-Alerts Notification Service for any purpose.

4. Your use of the GREAT EASTERN Great ID service

4.1 You are entitled to access and use the GREAT EASTERN Great ID service and your Account solely in accordance with these Terms and Conditions.

4.2 You represent, warrant and agree that you shall not:

(a) modify, disassemble, decompile or reverse engineer the GREAT EASTERN Great ID service, including any software therein;

(b) reproduce or make any copies of the GREAT EASTERN Great ID service and/or any Contents in or on the GREAT EASTERN Great ID service, in whole or in part, including any software therein, except with the prior written consent of the Insurer;

(c) remove, circumvent, disable, damage or otherwise interfere with security-related features of the GREAT EASTERN Great ID service, including but not limited to any features that:

(i) are designed to verify the identity of a User or any other user;

(ii) prevent or restrict the access to or use of any particular functionalities and/or facilities of the GREAT EASTERN Great ID service;

(iii) prevent or restrict the access to, use of, or the copying of any Content that is made available or accessible through the GREAT EASTERN Great ID service;

(d) make, or attempt to make, unauthorized access to any Account that does not belong to you, make, or attempt to make, unauthorized usage of any Access Credentials that do not belong to you, or otherwise execute any unauthorized instructions or transactions via the GREAT EASTERN Great ID service;

(e) delete any Trade Mark, Name, including any other trade marks used by the Insurer, and/or other proprietary rights notices that is/are displayed on the GREAT EASTERN Great ID service therein;

(f) use the GREAT EASTERN Great ID service for any purpose that is unlawful or prohibited by these Terms and Conditions;

(g) use the GREAT EASTERN Great ID service in any manner that could damage, disable, overburden, or impair the operation of the GREAT EASTERN Great ID service provided therein, or interfere with any other persons’ access to and use of the GREAT EASTERN Great ID service;

(h) use any device, software or routine, including, but not limited to, any viruses, trojan horses, worms, time bombs or cancel bots intended to damage or interfere with the proper working of the GREAT EASTERN Great ID service provided therein and/or to intercept or expropriate any Content, system, data or personal data from the GREAT EASTERN Great ID service; and/or

(i) transmit any content of any type that : (1) infringes or violates any rights of any party; (2) is false, offensive, defamatory, inaccurate, misleading or fraudulent; and/or (3) violates any applicable law.

4.3 You shall be responsible for obtaining and using the necessary software and/or equipment necessary to obtain access to the GREAT EASTERN Great ID service at your own risk and expense. You shall also be responsible for the performance and security (including without limitation taking all necessary measures to the extent reasonably possible to prevent unauthorised use or access) of any Terminal used by you in connection with the GREAT EASTERN Great ID service. You hereby represent that the Terminals through which you access to the GREAT EASTERN Great ID service are free from any electronic, mechanical, data failure or corruption, computer viruses, bugs and/or other harmful or malicious software of any kind whatsoever.

5. Intellectual Property

5.1 You acknowledge that the Insurer or third parties (as the case may be) own all rights, title and interest in and to the GREAT EASTERN Great ID service and/or the Intellectual Property Rights in the GREAT EASTERN Great ID service, including without limitation any Content located therein and/or software relating thereto, and you shall not do or permit any act which is directly or indirectly likely to prejudice the rights, title or interest of the said rightful owner(s) in and to any of the aforesaid. “Intellectual Property Rights” means any and all rights existing from time to time (both current and future) under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide, or capable of protection in any relevant country in the world. Unless otherwise expressly permitted by mandatorily applicable law, you agree not to modify, adapt, translate, prepare derivative works from, or decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the GREAT EASTERN Great ID service. Without prejudice to the generality of the foregoing, you shall not use in any way and shall not reproduce any trade marks that are associated with the Insurer and/or that you have sight of when accessing and using the GREAT EASTERN Great ID service without the prior written consent of the Insurer.

5.2 The Insurer hereby grants to you a limited personal, non-sub-licensable, non-transferable, revocable, terminable and non-exclusive license to access and use the GREAT EASTERN Great ID service (the “Licence”). The grant of this Licence does not constitute a transfer or sale of the GREAT EASTERN Great ID service or any copy thereof, and the Insurer retains all right, title, and interest in and to the GREAT EASTERN Great ID service, including any software or any Intellectual Property Rights therein.

5.3 You undertake that you shall not use and you shall not allow the use of, the Trade Mark or Name in any of the following ways:

(a) as part of any corporate or legal business name, which you are connected with, involved in or participating in;

(b) in connection with any of your services or activities;

(c) as part of any domain name, homepage, electronic address, metatag, or otherwise in connection with the Internet or a website, except with the prior written consent of the Insurer; and

(d) with any prefix, suffix, or other modifying words, terms, designs, or symbols.

5.4 You agree and undertake that:

(a) all rights, title, interest and any goodwill in the Name and/or Trade Mark, or any derivatives thereof, belong exclusively and wholly to the Insurer and that you shall not under any circumstances gain any right to or interest or goodwill in the Name and/or Trade Mark or any derivatives thereof independently of the Insurer; and

(b) you shall not register domain names associated with or including the Name and/or the Trade Mark, or any derivatives thereof, or any name that is confusingly similar to any of them including any visual or phonetic equivalent or other derivation thereof (hereinafter referred to as “Domain Names”) and that the Insurer shall retain at all times all legal and beneficial rights, title and interest in the Domain Names.

5.5 You shall not at any time, including in the event of a termination of the agreement entered into with you based on these Terms and Conditions, use, adopt, register or apply to register, in any country, any name, corporate name, company name, business name, trading name, domain name, or trade mark which:

(a) is identical, similar to, or is a colourable imitation of, the Trade Mark and/or of the Name;

(b) incorporates the Trade Mark and/or Name, or is a combination or variation of the Trade Mark and/or Name; or

(c) is similar to any graphic, visual or phonetic representation of the Trade Mark and/or Name.

6. Links to Third Party Content

6.1 Nothing in or on the GREAT EASTERN Great ID service shall be considered an endorsement, representation or warranty of or by the Insurer with respect to any third party or any third party's websites, content, products, services or otherwise. Without limiting the generality of the foregoing, the foregoing applies to any advertising content whether paid or unpaid, as well as links that may be provided in the GREAT EASTERN Great ID service or the contents available and accessible through the GREAT EASTERN Great ID service. Such links (if any) are provided solely as a convenience to you. You use such links to access third party content, websites or applications at your own risk. The Insurer makes no representations or guarantees regarding the availability or content (including its truthfulness, accuracy, completeness, timeliness or reliability) of such third party content, websites or applications in respect of which links have been provided in the GREAT EASTERN Great ID service, nor with regard to broken links.

6.2 All Intellectual Property Rights to any and all such third party content, websites or applications accessible through links contained on the GREAT EASTERN Great ID service belong to their respective owners. The Insurer does not claim to have any rights over the same and in no circumstances shall the Insurer be considered to be associated or affiliated in whatever manner with any such Intellectual Property Rights used or appearing on any and all such third party content, websites or applications accessible through links contained on the GREAT EASTERN Great ID service.

7. Links to the GREAT EASTERN Great ID service

7.1 Except as expressly set forth in these Terms and Conditions, caching and links to (including deep linking), and the framing of the GREAT EASTERN Great ID service and/or any of the web pages therein are prohibited.

7.2 Under no circumstances shall the Insurer be considered to be associated or affiliated in whatever manner with any Intellectual Property Rights used or appearing on websites that link to the GREAT EASTERN Great ID service and/or any of the web pages therein.

7.3 The Insurer reserves the right to disable any unauthorised links or frames and disclaims any responsibility for the content available on any other website that links to the GREAT EASTERN Great ID service.

8. Disclaimer of Warranties and Liability

8.1 You acknowledge and agree that the GREAT EASTERN Great ID service (including all Contents and Services therein) is provided on an “as is” basis, and the Insurer disclaims all warranties and makes no warranty of any kind, whether express or implied (statutory or otherwise), including but not limited to warranties on the merchantability, sufficiency, quality and fitness for a particular purpose of the GREAT EASTERN Great ID service and/or the Contents and Services therein. The Insurer further makes no warranty that the GREAT EASTERN Great ID service does not infringe the rights (including Intellectual Property Rights) of any party. Subject to the foregoing, you wholly assume all risks in your access and use of the GREAT EASTERN Great ID service.

8.2 Save as otherwise expressly provided for in these Terms and Conditions, the Insurer makes no guarantee, representation or warranty whatsoever that:

(a) the GREAT EASTERN Great ID service will be error free;

(b) you will be able to access the GREAT EASTERN Great ID service or that the GREAT EASTERN Great ID service access will be uninterrupted;

(c) the GREAT EASTERN Great ID service will meet your requirements or be fit for your purposes, whether or not such requirements or purposes have been informed to the Insurer or otherwise; and/or

(d) any information provided via the GREAT EASTERN Great ID service is accurate.

8.3 To the extent permitted by law, you agree that the Insurer shall not be liable to you in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, for any:

(a) loss of your data whatsoever;

(b) indirect, consequential, collateral, special or incidental loss or damage suffered or incurred by you in connection with the GREAT EASTERN Great ID service. For the purposes of this clause, indirect or consequential loss or damage includes, without limitation, loss of existing or anticipated revenue or profits, anticipated savings or business, loss of data or goodwill, business interruption, loss of use or value of any equipment including software, claims of third parties, and all associated and incidental costs and expenses.

8.4 Notwithstanding anything that may be to the contrary, no action may be brought by you against the Insurer, under these Terms and Conditions or in relation to the GREAT EASTERN Great ID service, more than one (1) year after the cause of action arose. For the avoidance of doubt, this limitation shall not apply to claims by the Insurer against you.

9. Personal Data Protection

9.1 You agree that the Insurer may collect, use, disclose, process and/or store your personal data, in accordance with the terms of the Insurer’s Privacy Statement.

10. Alteration of the GREAT EASTERN Great ID service and Termination of Account and Termination of the Licence

10.1 The Insurer may amend or modify all or part of the GREAT EASTERN Great ID service (including any of its Contents), or alter the web-site or any software (including mobile applications) used for accessing GREAT EASTERN Great ID service, at any time. The Insurer reserves the right not to support any prior version of software. Without prejudice to the generality of the foregoing, if the User fails to upgrade the relevant software or to use the enhanced version of software, the Insurer shall not be liable for the consequences resulting therefrom.

10.2 The Insurer has the right to and you acknowledge that the Insurer can:

(a) withdraw any information, data or content forming a part of the GREAT EASTERN Great ID service; or

(b) immediately suspend, withdraw or terminate :

(i) your Account;

(ii) your access and use of the GREAT EASTERN Great ID service; and/or

(iii) the Licence,

at any time, without liability and without notice to you or any third party, for any or no reason whatsoever. You shall not hold the Insurer liable in any way whatsoever for any of the aforesaid. Without limiting the generality of the foregoing, in the event that your access and/or use of your Account and/or the GREAT EASTERN Great ID service is in breach of these Terms and Conditions, the Insurer has the right to immediately terminate your Account and/or your access and use of the GREAT EASTERN Great ID service without notice to you, and to take all such action as it considers appropriate, desirable or necessary including but not limited to taking legal action against you.

10.3 Any termination or suspension of your Account shall not entitle you to receive any compensation in respect of the termination.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and shall be construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

12. General

12.1 These Terms and Conditions are the entire agreement between you and the Insurer in relation to your access and use of the GREAT EASTERN Great ID service and shall supersede all previous communications (whether written, oral or otherwise), discussions or letters relating to the same.

12.2 The invalidity of any provision of these Terms and Conditions (or parts of any provision) will not affect the validity or enforceability of any other provision (or the remaining parts of that provision). If a competent court or arbitral tribunal holds any part of these Terms and Conditions to be unenforceable as drafted, we may replace those terms with similar terms to the extent enforceable under applicable laws and regulations, without changing the remaining terms of these Terms and Conditions.

12.3 No delay in enforcing any provision of these Terms and Conditions will be construed to be a waiver of any rights under that provision.

12.4 The rights to access and use your Account and/or this GREAT EASTERN Great ID service is personal to you, and you may not transfer or assign to a third party any of your rights and obligations as defined in these Terms and Conditions. The Insurer may freely assign, transfer or sub-contract these Terms and Conditions or our rights and obligations under these Terms and Conditions, in whole or in part, without your prior consent or prior notice to you.

12.5 You agree to indemnify, defend and hold the Insurer, its related corporations/affiliates, including their respective successors, assigns, employees, officers, harmless from and against all claims, demands, actions, losses, damages, costs and expenses (including legal fees), arising out of and/or in connection with (i) your breach of these Terms and Conditions; (ii) your access to or use of the GREAT EASTERN Great ID service and/or Account;; (iii) any other party’s access to or use of the GREAT EASTERN Great ID service and/or Account using your Access Credentials; (iv) any other party’s breach of any of these Terms and Conditions where such party was able to access or use the GREAT EASTERN Great ID service and/or Account using your Access Credentials; and/or (v) your failure to comply with any applicable laws or regulations.

12.6 These Terms and Conditions are entered into between you and the Insurer. For the avoidance of doubt, except as expressly stated in these Terms and Conditions, a person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of these Terms and Conditions.

13. Contact Information

13.1 You may contact the Insurer at:

Company name : Great Eastern Life Assurance Company Limited

Address :
Customer Service
1 Pickering St
#01-01
Great Eastern Centre
Singapore 048659

Email : Wecare-SG@greateasternlife.com.

13.2 Any notice that the Insurer intends to give to you may be carried out by posting the relevant notice on the GREAT EASTERN Great ID service and/or by sending any such notice to any contact information you may have provided the Insurer with. You are deemed to have received notice of the same upon the Insurer posting the relevant notice on the GREAT EASTERN Great ID service and/or by sending any such notice to any contact information you may have provided the Insurer with.

14. Changes to these Terms and Conditions

We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on the GREAT EASTERN Great ID service. Your continued access and/or use of the GREAT EASTERN Great ID service following any amendment of these Terms and Conditions will signify your assent to and acceptance of its revised terms.
 

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd