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Make a personal or public liability claim

Here is what you should do when making a personal or public liability claim:

  • Take relevant photographs of the scene in general and the damages of the property and the cause of injury. Provide the incident report with the detail description of the accident.
  • File a police report, if required.
  • Obtain the name and contact details of any third party.
  • Obtain details on the nature and extent of the third party’s claim.
  • Keep any evidence that may help you in defending against any accusation of negligence.
  • Collect the names and contact details of any witnesses, together with their consent to be a witness.
  • Do not discuss or admit liability to the third party.
  • Call your servicing agent or our General Claims hotline at +65 6248 2638.
  • Inform us of any accident which may lead to potential claims against you from any other party. A loss adjuster may be sent to investigate and assess the damage.
  • Should you receive any originating claim or letter of demand against you from third party, please forward the correspondences to our General Claims department immediately.


How to make a personal or public liability claim

1. Download form

You will need to submit the following document for your claim:

2. Include supporting documents

In addition to the form in the previous step, we'll also require you to submit the following supporting documents:

  • Photographs
  • Incident report or police report (if applicable)
  • CCTV footage (if any)
  • Third party correspondences
  • Repair invoices or medical bills incurred by the third party
  • Witness names and contact details

This list of documents are not exhaustive and we may request for additional information or documents in the course of our claim review.

3. Submission

By email

Submit the completed form and supporting documents to us via email.

Attention to: General Insurance Claims Department
Subject: Liability claim_<Name of insured>_<Policy no.>_<Date of accident>

By walk-in or post

You can also visit us at our customer service centre, or send all forms and documents and supporting documents to us by post.

Attention to: General Insurance Claims Department
Great Eastern General Insurance Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659