⚠️ ALERT: We have been alerted to calls from people posing as Great Eastern staff or agents on matters regarding CareShield Life. Please do not respond to such calls or divulge any personal information. 

Security Advisory

Great Eastern is committed to protecting all our customers’ safety with us online over the internet and/or via your mobile.

As scams are constantly evolving, we must keep ourselves updated on the latest trends and be alerted on the signs to look out for.

Please do not click on any links in SMSes or emails that appears to be from Great Eastern as we will never ask for your account details, user ID, PIN or OTP over SMSes or emails.

We are taking additional precautions to combat phishing, and understand that these actions could present some inconvenience in your transactions with us. We seek your understanding and patience as we step up on our efforts to curb potential fraudulent activities in the coming months.

Please note that these are authorised to be from Great Eastern.

Authorised Domains from Great Eastern

  • Greateasternlife.com
  • Greateasterngeneral.com
  • Greateasternfa.com.sg

Sub domains

  • eConnect.greateasternlife.com
  • Buy.Greateasternlife.com
  • Store.Greateasterngeneral.com
  • Go.greateasternlife.com

 

Customer Service/Outbound Servicing telephone numbers

All authentic and authorised telephone numbers of Great Eastern:

  • Customer Service : 1800-248-8888 
  • Outbound Servicing : +65 6850 6880

 

Singpass login

Scammers may target you through SMS or emails and directing you to a phishing website to trick you into disclosing your Singpass login. Your Singpass login credentials can then be used to access thousands of services, including accessing Great Eastern digital services.

Visit https://www.scamalert.sg/ for more information about scams and what to look out for.

Customers in Singapore can also download the ScamShield app, an initiative by the National Crime Prevention Council and Singapore Police Force that blocks unsolicited messages and calls.

Find out more at https://www.scamshield.org.sg/ 

 

Questions you may have

1. I suspect I have fallen victim to a scam or phishing attack. What do I need to do?
a. Yes, I have clicked onto the link and provided my GREAT ID, login or OTP details.

Please contact Great Eastern immediately via our Customer Service hotline at 1800-248-2888 or visit us at any of our customer service centres.

We would recommend that you make a police report for their records and investigations to stop similar incidents. Details which you may wish to provide:

  • Approximate Date and Time of the alleged Scam or Fraud
  • Channel used (SMS/ Email)
  • A screenshot of the scam SMS/ email, or the telephone number which had sent you the message.

In the meantime, should you require access to your policy information or perform any transactions on your policies, please do not hesitate to call our customer service hotline or visit any of our customer service centres and we will be happy to assist you. Alternatively, you may also contact your assigned financial representatives for further assistance.

b. No, I have not clicked onto any link nor provide my Great Eastern account login details

Please ignore and do not click onto the link. Should you require any further assistance, please call our Customer service hotline or visit our Customer Service Centres. You may wish to make a police report as well.

For enhanced security, we would like to remind our customers not to click onto any links provided in suspicious SMS or emails.

 

2. I do not wish to receive any SMS / Emails from Great Eastern anymore, what can I do? How can I be kept informed of my policy information?

To stop receiving marketing SMS/emails from Great Eastern, you may call our Customer Service hotline at 1800-248-2888 (9am – 5.30pm, Monday to Friday) and we will assist to opt you out from our marketing e-correspondences. However, please be advised that you may still receive SMS from us on customer or policy servicing matters.

For updates on your policy information, you may wish to access your policy information securely via either our Great Eastern App, or our online portal e-Connect. To login to e-connect, please visit the Great Eastern website > Login here > For customers > e-connect.

 

3. I have recently received a SMS / email from Great Eastern. Where can I check to verify the authenticity of the SMS / email?

Please always remain vigilant when you receive SMS or emails purporting to be from Great Eastern.

Do not click on any links in SMSes or emails that may appear to be from Great Eastern as we will never ask for your account details, user ID, PIN or OTP over SMSes or emails. 

You may wish to contact our Customer Service hotline at 1800-248-2888 or visit us at any of our customer service centres for assistance.

 

4. I was provided a Great Eastern website URL. How do I check the authenticity and security of the Great Eastern website URL?

Please do not click on any links in SMSes or emails that appears to be from Great Eastern as we will never ask for your account details, user ID, PIN or OTP over SMSes or emails. 

With the recent fraud attempts involving SMS Phishing sites, we would like to remind our customers to be vigilant especially when receiving a hyperlink, whether in an SMS, email, social media message or social media post. If you wish to access our Great Eastern website, please type www.greateasternlife.com directly in your browser.

In addition, you may also click on the ‘lock icon’ in the address bar to verify the certificate validity and to reassure you that the information transmitted from your computer to our systems is secured and is encrypted according to the latest encryption standards.

 

5. How can I better protect my Great Eastern Online account?

To protect your account, please ensure the following:

  • Never click on links provided in unsolicited and/or suspicious e-mails and SMSes
  • Verify unsolicited and/or suspicious e-mails and SMSes by calling Great Eastern directly
  • Never share your confidential information such as your Great ID or OTP(s) with anyone, or key in your login credentials into unverified web pages or any computer/device, which you do not trust.
  • Verify Great Eastern’s website by typing the URL directly into the address bar of a web browser, or use our Great Eastern app to access our online services.

 

6. Whom can I contact if I have any suspicious links?

Should you require any assistance, please do not hesitate to contact Customer Service hotline at 1800-248-2888 (9am – 5.30pm, Monday to Friday) or visit us at any of our customer service centres.
Alternatively, you could inform your Financial Representative.

For more security information, please click here