Security Advisory
Great Eastern is committed to ensuring your security when you transact with us. We will never ask customers to:
- Disclose passwords, PINs or One-Time Passwords (OTPs)
- Transfer money to bank accounts not listed on our website
(Premium payments should be made through our official payment channels) - Download unfamiliar applications or remote-access software
- Keep a transaction secret or act under pressure or threats
For your peace of mind, our staff or financial representatives can send a follow-up email after a call at your request, to verify if the call is legitimate. In certain instances, we may send an email before we call.
| Latest Scam Alert: Impersonation of Great Eastern staff or Great Eastern Financial Representatives |
We would like to alert our customers of recent scam cases:
Hang up the call immediately. Ignore email instructions that are not sent out from Great Eastern’s authorised email domains. |
Check and Report A Suspicious Activity / Scam
- Verify the source of communication
- Check against Great Eastern’s official communication channels.
- Check if an SMS message from Great Eastern carries the "Likely Scam" identifier
(note : All official Great Eastern numbers are registered with the SMS Sender ID Registry and will not appear as “Likely Scam). - Use the ScamShield app to check if a suspicious call, message or link is a scam.
- To report a suspicious activity / scam,
- Call the Great Eastern Customer Service hotline at 1800 248 2888 (9am to 5.30pm, Mondays to Fridays)
- Call the ScamShield Helpline at 1799, which is available 24/7. Alternatively, report a scam using the ScamShield app or website
- Lodge a police report if a scam results in any financial loss
- To prevent unauthorized access to your Great Eastern app or eConnect account, you are strongly encouraged to
- Change your password(s) immediately using the Forgot your password link on the login page
- Monitor your account(s) for unusual or unauthorised activity.
| Great Eastern’s Official Communication Channels | |
| Displayed Customer Service Numbers on Caller IDs |
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| Web Domains |
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| Email Domains |
Financial Advisors (representatives)
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| SMS Domains |
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| WhatsApp Business Account |
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