Security Advisory

Great Eastern is committed to protecting all our customers’ safety with us online over the internet and/or via your mobile.

As scams are constantly evolving, we must keep ourselves updated on the latest trends and be alerted on the signs to look out for.

We urge all customers to remain alert and safeguard themselves against scams. Beware of impersonators claiming to be from Great Eastern or Great Eastern Financial Representatives.

Great Eastern Financial Representatives will:

a. Never request customers to transfer money to Monetary Authority of Singapore (MAS) or other third party. 

b. Never ask customers to transfer money to any account over the phone. Customers must refer to the official Great Eastern letter, app or website on how to pay their premiums.

c. Never call customers on behalf of MAS. Please note that individuals listed on the Financial Institution Representatives Register (FIRR) are not from MAS.

Customers are advised to verify the identity of the caller. For example, ask to meet the person physically (e.g. at the Financial Institution's official premises) and check against his official identification document (ID) (e.g. NRIC). Ensure that the name on the official ID matches the name on the Register and the photo matches the person you are seeing.

Please do not click on any links in text messages or emails that appears to be from Great Eastern asking for your account details, user ID, PIN, OTP or One time Password (OTP). Great Eastern will never ask for your account details, user ID, PIN or OTP over SMSes, WhatsApp or emails.

If you suspect you have fallen victim to a scam involving your Great Eastern policy, please verify with your Financial Representative or contact our customer service hotline at 1800-248 2888 immediately. Additionally, you can report the incident to the National Anti-Scam Hotline at 1800-722-6688 or flag the number using the Scam Shield app.

We are taking additional precautions to combat phishing, and understand that these actions could present some inconvenience in your transactions with us. We seek your understanding and patience as we step up on our efforts to curb potential fraudulent activities in the coming months.

Please note that the following are authorised to be from Great Eastern.

SMS Sender IDs :

• GE-LIFE
• GE-GENERAL

WhatsApp:

• Profile name with blue badge: Great Eastern Life
• Business Account with number: 8227 6993

Email Addresses:

• XXX@greateasternlife.com
• XXX@e.greateasternlife.com [email marketing/newsletters] 
• XXX@s.greateasternlife.com [servicing emails] 
• XXX@greateasterngeneral.com
• XXX@rep-sg.greateasternlife.com
• XXX@rep.GreatEasternFA.sg

Authorised Domains from Great Eastern for website and emails:

• Greateasternlife.com
• Greateasterngeneral.com
• Greateasternfa.com.sg
• greateasternwomensrun.com

Sub domains:

• eConnect.greateasternlife.com
• Buy.Greateasternlife.com
• Store.Greateasterngeneral.com
• Go.greateasternlife.com

Customer Service/Outbound Servicing telephone numbers:

All authentic and authorised telephone numbers of Great Eastern:

• Customer Service : 1800-248-2888
• Outbound Calls: 6248 2599
• Group Insurance Customer Service: 6248 2112

Singpass login

Scammers may target you through channels such as SMS, WhatsApp or emails and direct you to a phishing website to trick you into disclosing your Singpass login. Your Singpass login credentials can then be used to access thousands of services, including accessing Great Eastern digital services.

Visit https://www.scamalert.sg for more information about scams and what to look out for.

Customers in Singapore can also download the ScamShield app, an initiative by the National Crime Prevention Council and Singapore Police Force that blocks unsolicited messages and calls.

Find out more at https://www.scamshield.org.sg.

Questions you may have

1. I suspect I have fallen victim to a scam or phishing attack. What do I need to do?
a. Yes, I have clicked onto the link and provided my GREAT ID, login or OTP details.

Please contact Great Eastern immediately via our Customer Service hotline at 1800-248-2888 or visit us at any of our customer service centres.

We would recommend that you make a police report for their records and investigations to stop similar incidents. Details which you may wish to provide:

• Approximate Date and Time of the alleged Scam or Fraud
  
• Channel used (SMS / WhatsApp / Email / Social media etc)
  
• A screenshot of the scam message or the telephone number which had sent you the message.
  

In the meantime, should you require access to your policy information or perform any transactions on your policies, please do not hesitate to call our customer service hotline or visit any of our customer service centres and we will be happy to assist you. Alternatively, you may also contact your assigned Financial Representative for further assistance.

b. No, I have not clicked onto any link nor provide my Great Eastern account login details

Please ignore and do not click onto links from suspicious messages/emails/social media ads etc or from unidentified senders. Should you require any further assistance, please call our Customer service hotline or visit our Customer Service Centres. You may wish to make a police report as well.

2. I do not wish to receive any SMS / WhatsApp / Emails from Great Eastern anymore, what can I do? How can I be kept informed of my policy information?

To stop receiving marketing SMS / WhatsApp / emails from Great Eastern, you may call our Customer Service hotline at 1800-248-2888 (9am to 5.30pm, Mondays to Fridays) and we will assist to opt you out from our marketing e-correspondences. However, please be advised that you may still receive SMS and email from us on customer or policy servicing matters.

You may also withdraw your marketing consent or opt out of specific contact channels at any time by using the “unsubscribe” link in the message you received from us, or via our webform at https://www.greateasternlife.com/sg/en/marketing-consent-preferences-form.html

For updates on your policy information, you may wish to access your policy information securely via either the Great Eastern App, or our online portal eConnect. To login to eConnect, please visit the Great Eastern website > Login here > For customers > eConnect.

3. I have recently received a SMS / WhatsApp / email from Great Eastern. Where can I check to verify the authenticity of the SMS / WhataApp / email?

Please always remain vigilant when you receive SMS, WhatsApp or emails purporting to be from Great Eastern. Please do not click on any links if you are unsure. 

To verify the authenticity of the SMS/WhatsApp/emails, you may check with your Financial Representative immediately, contact our customer service hotline at 6248 2888 or visit any of our customer service centres.

To find out the list of authorised SMS/WhatsApp sender ID, email addresses from Great Eastern, please visit Great Eastern website at www.greateasternlife.com.   

Please also note that Great Eastern will never ask for your account details, user ID, PIN or OTP over SMSes, WhatsApp or emails.

You may wish to contact our Customer Service hotline at 1800-248-2888 or visit us at any of our customer service centres for assistance.    

4. I was provided a Great Eastern website URL. How do I check the authenticity and security of the Great Eastern website URL?

With the recent fraud attempts involving SMS phishing sites, we would like to remind our customers to be vigilant especially when receiving a hyperlink, whether in an SMS, WhatsApp, email, social media message or social media post. If you wish to access our Great Eastern website, please type www.greateasternlife.com directly in your browser.

In addition, you may also click on the ‘lock icon’ in the address bar to verify the certificate validity and to reassure you that the information transmitted from your computer to our systems is secured and is encrypted according to the latest encryption standards.

To find out the list of authorised web domains and sub domains from Great Eastern, please visit Great Eastern website at www.greateasternlife.com.  

5. How can I better protect my Great Eastern Online account?

To protect your account, please ensure the following:

• Never click on links provided in suspicious e-mails, SMSes and WhatsApp.    

• Verify suspicious e-mails, SMSes and WhatsApp by calling Great Eastern directly.

• Never share your confidential information such as your Great ID or OTP(s) with anyone, or key in your login credentials into unverified web pages or any computer/device, which you do not trust.

• Verify Great Eastern’s website by typing the URL directly into the address bar of a web browser, or use our Great Eastern App to access our online services.

6. Whom can I contact if I have any suspicious links?

Should you require any assistance, please do not hesitate to contact Customer Service hotline at 1800-248-2888 (9am to 5.30pm, Mondays to Fridays) or visit us at any of our customer service centres.

Alternatively, you could inform your Financial Representative.

For more security information, please click here.