Great Eastern App

The Great Eastern App is a one-stop policy servicing mobile app that allows you to easily access your Great Eastern Singapore policy information and e-services to manage your wealth and protection policies.

With the Great Eastern App, you’ll have 24/7 access to:

Policy information:

• Access details of all your Great Eastern Singapore insurance policies.
• See the aggregated wealth and protection value of all your Great Eastern Singapore policies.

Make a service request:

• Submit investment-linked product service requests for fund switch, fund withdrawal and premium apportionment.
• Update your mobile number, email address and mailing address via your Singpass profile.

Great Eastern App is available on both the Apple App Store and Google Play. Download the app and enjoy greater convenience today.

Great Eastern Singapore policyholders who have signed up for Great ID or Singpass.

Great ID is a unique sign-in identity used to manage your Great Eastern digital services. Great ID is available to both Great Eastern policyholders and non-Great Eastern policyholders.

Learn more about Great ID

If you’ve already signed up for Great ID through other Great Eastern digital products or the eConnect web portal, you can use the same Great ID to connect to the Great Eastern App. Otherwise, register for Great ID before signing in to the Great Eastern App.

Learn more about Great ID

Step 1. Select “Singpass” from the login screen.

Step 2. Tap on the Singpass QR code. You’ll automatically be directed to the Singpass mobile app.

Step 3. Log in using your Singpass biometric or 6-digit passcode.

Step 4. Upon a successful login, you’ll be directed back to the Great Eastern App.

You can download the Singpass Mobile app on Google Play or the Apple App Store. Once downloaded, follow the instructions in the app and complete a one-time setup.

Yes, you can still access the Great Eastern App using Great ID and biometrics.

No, we’ll need you to use your Singpass mobile app to log in.

Sensitive transactions, such as fund switching, will not be available when you log in using the Singpass mobile app. If you’ve already signed up for Great ID, you can use it to connect to the Great Eastern App for full access. Otherwise, register for Great ID before signing in to the Great Eastern App.

Learn more about Great ID

Step 1. Select “Payment” from the “Services” tab.

Step 2. Select “Change payment frequency” or “Change payment method”.

Step 3. Select the policy for “Change payment frequency” or “Change payment method”.

Step 4. Select a desired payment frequency or payment method.

Step 5. Confirm your payment details before submitting.

This may be due to one of the following reasons:

• The policy has no more future premiums expected.
• The policy is under trust.
• The policy has GIRO or credit card deductions in progress.
• There are payment arrears in your ILP policy.

New premium amount maybe slightly different due to rounding or premium estimation is based on previous year premium amount.

Your policy might not support all payment frequencies. Refer to your policy illustration document for more details.

The effective date for your change may not be immediate. You can refer to the effective date in the request notification in the Great Eastern App. In the meantime, please continue to pay your premium on the stated due date.

This may be due to one of the following reasons:

• The policy has no more future premiums expected.
• The policy is under trust.
• The policy has GIRO or credit card deductions in progress.
• Currently, only policies with premiums in SGD are allowed.
• Your policy only accepts payment from CPF-OA, CPF-SA, or SRS.

Credit cards other than the OCBC GE Cashflo credit card are not supported for policies purchased before 15 October 2020.

No, please ensure you pay for your premiums using your personal credit card to avoid any rejection from the bank.

From the “Services” tab, select either “Investments” or “Personal particulars” to submit a service request.

You can check the status of your submitted service request in the “Notifications” tab.

Step 1. Select “Switch funds” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for fund switch.

Step 5. Select the fund to switch out.

Step 6. Enter switch out details.

Step 7. Select the fund to switch in.

Step 8. Enter switch in details.

Step 9. Confirm your fund switch details before submitting.

Step 10. Agree to the terms and conditions.

Step 11. Enter the one-time password.

Step 1. Select “Withdraw funds” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for fund withdrawal.

Step 5. Select withdrawal type.

Step 6. Select the account to withdraw (for SLA account).

Step 7. Assess the impact of withdrawal.

Step 8. Select funds to withdraw.

Step 9. Enter withdrawal details.

Step 10. Select settlement option.

Step 11. Confirm your fund withdrawal details before submitting.

Step 12. Agree to the terms and conditions.

Step 1. Select “Apportion premium” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for premium apportionment.

Step 5. Apportionment premiums by percentage or by dollar amount.

Step 6. Confirm your premium apportionment details before submitting.

Step 7. Agree to the terms and conditions.

Step 1. Select “Personal particulars” from the “Services” tab.

Step 2. Select “Update address”, “Update contact details”, or “Update email address”.

Step 3. You’ll be directed to your Singpass profile to sign in and authorise the use of your personal particulars.

Step 4. Confirm your updated details on the Great Eastern App before submitting.

Step 1. Select “Personal particulars” from the “Services” tab.

Step 2. Select “Update address”, “Update contact details”, or “Update email address”.

Step 3. You’ll be directed to your Singpass profile to sign in and authorise the use of your personal particulars.

Step 4. Confirm your updated details on the Great Eastern App before submitting.

Yes, you can view service requests made through this application.

No, you’ll only be able to view service requests that were made directly through this application.

It is not required. However, you are encouraged to give consent to receive the latest updates on our product, services, promotions, financial planning advice, and insurance news.

You can complete the withdrawal of marketing consent form to stop receiving promotional and marketing updates.

Yes, nominee details of a trust policy will be displayed on the Great Eastern App, however, trustee details are currently not supported. This will be added in a future enhancement.

Yes, nominee details made under the old Nomination of Beneficiary framework will be displayed on the Great Eastern App. You can seek help from our customer service if your policy’s nominee details are not displayed.

All life, term, personal accident, Eldershield Comprehensive, and Eldershield Valueplus policies that provide death coverage are eligible for nomination.

Depending on the type of existing nomination, you can remove your existing nomination or make a new nomination at any time by submitting the respective forms.

All life and accident and health (A&H) policies that commenced from 22 August 2019, excluding Eldershield and Great CareShield, are available on the app.

Step 1. Select your life or accident and health (A&H) policy to view policy details.

Step 2. Tap on the ellipsis icon (three dots) at the top right corner.

Step 3. Select “View policy contract”.

This may be caused by a poor internet connection. Ensure you have a stable internet connection and try again. If the problem persists, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

You can try any of these solutions:

• Ensure you have a stable internet connection.
• Update your app by checking the Apple App Store or Google Play for the latest version. (The device OS needs to be minimally iOS 13 or Android 8 to work properly)
• Close all background apps, including the Great Eastern App. Launch the app again.
• Restart your phone.

If the problem persists, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

You can try any of these solutions:

• Close the Great Eastern App. Launch the app again.
• Update your app by checking the Apple App Store or Google Play for the latest version.
• Restart your phone.

If the problem persists, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

Please tap on “Send again” to receive a new OTP. Enter the new OTP to proceed. If the problem persists, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

This is to provide better service to our app users. This data allows us to analyse and identify system performance issues associated with certain mobile devices so that we can make improvements accordingly.

You can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

You can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.