This FAQ is available in English, Chinese, Malay and Tamil. The English version shall always prevail in case of any discrepancy or inconsistency between the English version and its other translations.
1. What is the News Tablet Device Protection Plan?
This is a complimentary insurance plan on the News Tablet device offered to subscribers who have signed up for an eligible News Tablet Subscription. The News Tablet Device Protection Plan is underwritten by Great Eastern General Insurance Limited.
2. What coverage does the News Tablet Device Protection Plan provide?
Two (2) repairs or one (1) replacement of your News Tablet device due to loss or accidental, sudden, unforeseen and unexpected events, up to the limit of your Tablet’s sum insured.
Samsung Tablet's Model | Memory | Sum Insured |
---|---|---|
Tab A 10.1 / 10.4 | 32GB Wifi 32GB LTE |
$398 S$498 |
S6 Lite | 128GB Wifi 128GB LTE |
S$598 S$698 |
Please refer to the policy wordings for full terms and conditions.
3. What is the duration of coverage provided?
The duration of your News Tablet Device Protection Plan will be either 24 months or 30 months, in line with your News Tablet subscription.
For example, if you have signed up for a 30-month News Tablet subscription, your period of insurance will be 30 months.
1. Who is eligible for the News Tablet Device Protection Plan?
All Singapore Citizens, permanent residents and foreign workers above the age of 18 years old, who reside in Singapore and have work permits or passes which are valid for 24 months from date of submission of the subscription application as shown below.
Publication | Eligible for coverage with subscriptions starting from |
---|---|
The Business Times News Tablet
|
15 September 2020
|
The Straits Times News Tablet | 1 December 2020 |
Chinese News Tablet | 1 December 2020 |
Berita Harian News Tablet | 1 December 2020 |
Tamil Murasu and The Straits Times News Tablet Bundle | 1 December 2020 |
2. Do I have to pay for the coverage?
Coverage on your News Tablet issued along with your SPH news subscription comes complimentarily. No payment is needed.
3. When will coverage for the News Tablet Device Protection Plan commence?
Your News Tablet Device Protection Plan commences one (1) day after the date of redemption as shown on the redemption receipt.
4. Can I further extend my coverage after the coverage duration?
No, the coverage expires at the end of the coverage duration and is not eligible for an extension.
5. How do I know if my tablet is insured? Will I receive any official documents?
You will receive an email from SPH upon your successful News Tablet subscription, along with details on your tablet redemption and confirmation of the News Tablet Protection Plan.
6. Am I eligible to claim if my tablet is lost, stolen or accidentally damaged when I am overseas?
No, the coverage applies within Singapore only.
1. How many claims can I submit?
Each insured’s News Tablet is only eligible for claims of two (2) repairs or one (1) replacement within the coverage duration. For avoidance of doubt, should your first claim be for a repair, you will only be eligible for another repair and not a replacement.
In the event that we have paid for any claim during the period of insurance, the sum insured (less depreciation) will be automatically reduced by the claim amount for the remaining policy period.
2. How do I file a claim?
For damaged tablets, you must visit a Samsung Service Centre (as listed below) in Singapore to repair your damaged tablet.
SAMSUNG SERVICE CENTRE @ Plaza Singapura 68 Orchard Road #B2-23, Singapore 2388393 Operating Hours: 11:00am to 8:00pm (Monday - Saturday) 11:00am to 5:00pm (Sunday and Public Holidays) |
SAMSUNG SERVICE CENTRE @ VivoCity 1 Harbourfront Walk #02-28/29, Singapore 0985852 Operating Hours: 11:00am to 9:00pm (Monday - Sunday and Public Holidays) |
SAMSUNG SERVICE CENTRE @ Westgate 3 Gateway Drive #02-01, Singapore 6085324 Operating Hours: 11:00am to 8:00pm (Monday - Saturday) 11:00am to 5:00pm (Sunday and Public Holidays) |
SAMSUNG SERVICE CENTRE @ Causeway Point 1 Woodlands Square #01-01/02, Singapore 738099 Operating Hours: 11:00am to 9:00pm (Monday - Sunday and Public Holidays) |
A) For damaged tablets:
B) For damaged tablets that are beyond repair:
C) For loss of tablets from thefts due to robbery and forced entry:
The claim form is available for download from sg.gelife.co/sphtabnew. All claims should be submitted directly to Great Eastern at nonmotorclaims-sg@greateasterngeneral.com
3. Can I get my tablet repaired or replaced anywhere else?
No. Only repairs and replacements done at a Samsung Service Centre in Singapore will qualify for making a claim.
1. If I want to find out more, who can I ask?
You may contact Great Eastern at 1800 6248 2888 (9am to 5.30pm, Mon to Fri) or email wecare-sg@greateasternlife.com
Please visit our website at www.greateasterngeneral.com to learn more on our product offerings.
Important Notes
This is a FAQ which provides brief description of the policy and is not a contract of insurance. Please refer to the policy document for the precise terms and conditions of the insurance plan.