• Premium payment guidelines (PDF)
• Servicing your policy
• Commonly used services
• After Sales Service
• Par Fund Update

• Customer Service
• Nomination Forms (For Brunei Issued Policies)

Servicing your policy
Your Insurance Policy is a long-term investment. To get the best out of your policy, we suggest you: 

Pay your premium promptly
Late payments may cause your policy to lapse, so remember to pay your premiums promptly whether or not you receive a premium notice from us. Once your policy lapses:

• Your policy would no longer be valid should a claim arise.
• You would have to declare your health in order to reinstate it.
• There will be interest imposed.
• You may not be able to get your policy restored if your health has deteriorated.

Keep in touch with your Distribution Representative
Your Distribution Representative can service your policy needs and advise you on any policy changes or company development. If you do not know your Distribution Representative, call our Customer Service Officers at 2233118.

Keep us informed of any Personal Updates
If there are any changes in your personal particulars (such as a new address), you can update us via e-Connect or email us at wecare-bn@greateasternlife.com. If you need any kind of assistance with your policy, there are many ways you can get help. Click here for the various options.

Links to commonly used services:

• Make a Policy Loan
• Withdrawal Survival Benefit / Cash Bonus

Download the following form:

• Application for Change Form (PDF)

Back to the top

Apply for a policy loan

To meet your short-term financial needs, you can take a loan from the cash value of your policy, provided that the policy comes with cash value.

There are two ways to find out if your policy has a cash value:

1. Check the Great Eastern App

The Great Eastern App also provides the available loan amount on each eligible policy.

2. Ask your Financial Representative

Your Financial Representative will also be able to advise you regarding the loan amount available on each of your policies.

The cash value of eligible policies will be available about two to three years after you have bought the policy.

Typically, accident and health plans, as well as term policies do not have any cash value.

It is important to continue paying your premium every month. We recommend that you repay your loan within a year or two to avoid exhausting your policy's cash value and running into Automatic Premium Loan.

The interest for your loan is 6.0% per annum and calculated daily on the outstanding amount. All loan applications are subject to approval.

There are two ways to apply for a policy loan:

1. Customer Service Centre
2. Email

How to receive policy loan

You can receive your policy loan through direct credit or by cheque

How to apply for a policy loan

Customer Service Centre

Follow these steps to apply for a loan through our customer service officer.

1. Visit our Customer Service Centre at: 

The Great Eastern Life Assurance Company Limited
Unit 17/18, Block B, Bangunan Habza
Spg 150, Kpg Kiarong,
Bandar Seri Begawan, BE1318
Negara Brunei Darussalam

Operating Hours (Mondays to Fridays)
8.30am to 4.00pm
Friday (close at 12.00pm to 2.00pm)
Closed on Saturdays, Sundays, and public holidays

2. Complete the policy loan application form and submit it (along with any supporting documents where required) to the customer service officer.

After obtaining the loan, you will receive hard copy statements, you will receive an acknowledgement letter within a week.

In addition, you will also get an annual statement in the Great Eastern App or via post with the loan details and interest incurred.

Email

Customer Service Centre

Follow these steps to apply for a loan via email.

1. Download and fill up the Policy Loan Agreement form.
2. Submit the completed form and supporting documents (where required) by one of the following methods:

• By email to: wecare-bn@greateasternlife.com

Email subject: Policy loan application

After obtaining the loan, you will receive a hard copy acknowledgement letter within a week. In addition, you will also get an annual statement in the Great Eastern App or via post with the loan details and interest incurred. 

Questions and Answers

Will my policy cover be affected by the loan?

Yes. You must continue to pay your premiums to keep the policy in force. When any policy benefits (such as cash benefits or maturity value) are due to you, this will be used to offset your loan, before the balance is made to you.

Do I need to submit supporting documents?

We may ask you to submit documents along with your loan application. The loan will only be paid out upon acceptance of the supporting documents.

Policyholders who need to contact us may do so in the following ways:

• Contact your Distribution Representative from Great Eastern Life
• Log on to eConnect for online information about your policies
• Call our Customer Service Officer at 673 223 3118. 
• Send an email enquiry to wecare-bn@greateasternlife.com
• Drop by our office personally.
• Fax us at 673 223 8118

Back to the top

Great Eastern Life Brunei (Participating Fund)

• Par Fund Update 2022 (PDF)
• Par Fund Update 2023 (PDF)
• Par Fund Update 2024 (PDF)

For Frequently Asked Questions on Bonus Statements, please click here.

Customer Service

• Application for change (PDF)
• Policy loan application (PDF)
• Reinstatement form (PDF)
• Update of personal particulars 
  1. For update address and contact details (PDF)
  2. For (a) change specimen signature (b) Name (c) ID details (d) Date of Birth (e) Gender (f) Nationallity (PDF)
  3. For all (1&2) (PDF)
• Withdrawal/offset for cash benefits (PDF)

Nomination Forms (For Brunei Issued Policies)

• Nomination Form (PDF)
• Revocable Nomination (PDF)

Back to the top