1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Great Tenang Madani, 6 great benefits from only RM6.50/mth
Great Tenang Madani, 6 great benefits from only RM6.50/mth
Empowering you with Great Insights

Fair dealing – our commitment to you

At Great Eastern, fair dealing is central to our corporate culture. We are fully committed to providing you the best possible service in a timely, fair, transparent and professional manner.

We will provide:
  • Professional and quality advice based on your individual needs and circumstances
  • Clear details of products and plans, as well as the features, benefits and risks, terms and conditions
  • The commitment to help you make informed decisions
  • Comprehensive products and services to meet your financial and insurance needs at different stages of life
  • Prompt response to your feedback

If you have feedback you would like to share, please email wecare-my@greateasternlife.com or call 1300-1300 88

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Find the plan that’s right for you
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Discover the benefits of LIVE GREAT
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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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