1. Great Eastern nationwide Customer Service Centres (except Sabah) and Customer Service Careline will be closed at 1.00pm on 24/12/2025 (Wednesday) in conjunction with the Christmas holiday. The Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologise for any inconvenience caused.

 

2. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

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GREAT MediValue for all! Pay less for more!
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Fair dealing – our commitment to you

At Great Eastern, fair dealing is central to our corporate culture. We are fully committed to providing you the best possible service in a timely, fair, transparent and professional manner.

We will provide:
  • Professional and quality advice based on your individual needs and circumstances
  • Clear details of products and plans, as well as the features, benefits and risks, terms and conditions
  • The commitment to help you make informed decisions
  • Comprehensive products and services to meet your financial and insurance needs at different stages of life
  • Prompt response to your feedback

If you have feedback you would like to share, please email wecare-my@greateasternlife.com or call 1300-1300 88

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This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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