1. Security Reminder: Stay vigilant and safeguard your personal information. Never share your password or One-Time Password (OTP) with anyone, including individuals claiming to represent Great Eastern. If you encounter any suspicious activity or have concerns regarding the security of your personal information, please contact our Customer Service Careline at 1300 1300 88 or email us at wecare-my@greateasternlife.com for assistance.

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

 

4. Update your contact details now! Log in to e-Connect → My Service Request → Update Personal Details to ensure you receive important notifications and updates.

Fair dealing – our commitment to you

At Great Eastern, fair dealing is central to our corporate culture. We are fully committed to providing you the best possible service in a timely, fair, transparent and professional manner.

We will provide:
  • Professional and quality advice based on your individual needs and circumstances
  • Clear details of products and plans, as well as the features, benefits and risks, terms and conditions
  • The commitment to help you make informed decisions
  • Comprehensive products and services to meet your financial and insurance needs at different stages of life
  • Prompt response to your feedback

If you have feedback you would like to share, please email wecare-my@greateasternlife.com or call 1300-1300 88