1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Great is for everyone

Our customers are at the heart of everything we do. We are committed to helping them achieve their life goals while safeguarding their assets and financial legacy against unforeseen risks for generations to come.

As one of Asia’s leading insurers, we believe in making a difference to our customers, employees, and the communities we operate in by playing our part in protecting the environment and conducting our business in a responsible manner.

Sustainability reports

Download our sustainability reports and learn more about our journey,
progress and plans to make meaningful contributions towards a better tomorrow. 

View our Sustainability Report