1. Great Eastern nationwide Customer Service Centres (except Sabah) and Customer Service Careline will be closed at 1.00pm on 24/12/2025 (Wednesday) in conjunction with the Christmas holiday. The Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologise for any inconvenience caused.

 

2. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

Accelerating the Transition to a Net Zero Future

Enable net zero transition through innovation insurance solution and stewardship of capital

Commitment to Net Zero

Across the Group, we are committed to Net Zero by 2050 as an integral part of managing risks and opportunities to deliver long-term value for our customers, stakeholders, and communities.

Great Eastern Group's 2030 Interim Targets

40% reduction in carbon footprint in listed equity and 45% reduction for corporate bonds
  
30% reduction in carbon emissions for retail motor business on emissions per gross written premium (GWP) basis
  
Meet 2025 Operational Net Zero target and to further reduce the direct environment impact of our operations
  

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Managing Climate Risk

Climate change is one of the most complex and pressing issues of our time. We view climate change as an emerging, cross-cutting risk that can transmit to financial impact through existing risk types. Assessing, measuring and managing climate risk in our investment and underwriting portfolios is key to ensure our financial and operational resilience remain strong as we transition to a low-carbon future.

Committing to a Net Zero Future

We’re committed to achieving Net Zero by 2050 through reducing our investment portfolio’s carbon footprint, divestment of select high emitters, and supporting companies in transition. We actively manage climate risks and engage top emitters to drive sustainable practices through stewardship and proxy voting. Our responsible financing approach integrates ESG considerations in investment decisions, outlining exclusions, and channels capital into climate solutions that support real world decarbonisation.

Net Zero Underwriting and Innovative Solutions

Since 2021, we have introduced prohibitions for new coal-fired power plants across our General Insurance portfolio. We continue to measure and track our underwriting emissions in our effort to decarbonise while supporting our clients in the transition. We’re also innovating our products to adapt to the ever-changing environment to ensure our customers continue to be protected against unforeseen events.

Minimising Operational Emissions 

We're committed to reducing the environmental impact of our operations where feasible and promoting a culture of sustainability across the organisation. While we continue tracking progress towards our 2025 operational footprint goals, we’re also advancing our commitment to achieve net zero emissions across our operations by 2050.