Climate change is one of the most complex and pressing issues of our time. We view climate change as an emerging, cross-cutting risk that can transmit to financial impact through existing risk types. Assessing, measuring and managing climate risk in our investment and underwriting portfolios is key to ensure our financial and operational resilience remain strong as we transition to a low-carbon future.

We take a proactive approach to developing and deploying responsible AI models. Our AI Model Governance Policy ensure ethical AI practices align with our AI Model Ethics Statement. By embedding these principles into AI development, we aim to harness the transformative potential of AI to drive business success, while minimising potential negative impacts.

We are dedicated to safeguarding and enhancing our customers’ financial well-being through honest and open interactions to foster trust and loyalty that contribute to the long-term sustainability of our business. We provide clear, relevant and timely information for decision making and will diligently deal with any breaches or lapses to maintain the integrity of our financial systems.

Combating money laundering, terrorism financing, and proliferation financing is integral to our broader sustainability strategy. We take a proactive approach to safeguard the integrity of the financial systems and protect stakeholder trust, with a strict “zero tolerance” approach towards fraud risk. We uphold robust anti-bribery and corruption principles and standards to promote integrity and the highest ethical standards across our operations.