e-Invoice for Individual and Corporate / Entity Policyholder

GENERAL – INTRODUCTION AND IMPLEMENTATION OF E-INVOICE FOR INDIVIDUAL AND CORPORATE / ENTITY POLICYHOLDERS

1. What is e-Invoice?

An e-Invoice is a digital representation of a transaction between a supplier and a buyer for tax administration purpose. e-Invoice replaces paper or electronic documents such as invoices, credit notes, and debit notes.

An e-Invoice contains the same essential information as traditional document, for example, supplier’s and buyer’s details, item description, quantity, price excluding tax, tax, and total amount, which records transaction data for daily business operations.

2. What are the differences of e-Invoice and self-billed e-Invoice?

e-Invoice

Issued by the supplier to the buyer, and it recognize income/payment whenever a sale or other transaction is made.

Self-billed e-Invoice

A self-billed e-Invoice is generated by the buyer on behalf of the supplier for specific types of transactions, and it recognize expense/payout on purchases made from.

Self-billed e-Invoice will be issued for bonus paid or distribution of surplus payment / investment profit to participants, in accordance with the e-Invoice treatment as mentioned under Section 11 of the e-Invoice Specific Guideline released by LHDN.

3. What is the timeline for e-Invoice implementation?

Self-billed e-Invoice for Policy Benefits Payout is made available in August 2024.

For e-Invoice for Premium / Policy-Related Interest, Charges and Fee Payment, the e-Invoice is made available in August 2025 (for Corporate / Entity policy); and in Quarter 1 of the 2026 (for Individual policy).

4. What is the purpose of e-Invoice?

Taxpayers can use e-Invoice to claim for tax deductions or personal tax relief.

e-Invoice will be issued according to the scenario below:

a) Proof of income – e-Invoice is issued whenever a sale or other transaction is made to recognize it as an income of the taxpayers.

b) Proof of expense – e-Invoice covers purchase made or other expenditure by taxpayers.

5. What is Tax Identification Number (TIN)?

A TIN is a unique identifying number assigned to individuals and entities by Malaysia’s tax authority (Inland Revenue Board of Malaysia) to administer tax laws.

6. How to retrieve my TIN (Tax Identification Number)?

TIN registered with LHDN can be retrieved through one of the following methods:

i. Check from e-Daftar menu (without login to MyTax Portal) 

https://mytax.hasil.gov.my/ezHasil?data=e-Daftar&id=ezHasil%20sebelum

ii. Login to MyTax Portal https://mytax.hasil.gov.my/

iii. Contact the HASIL Contact Centre (03-8911 1000)

iv. Visit the nearest LHDNM offices.

7. What is SST (Sales and Service Tax) Number?

The SST number is a unique identifier assigned to businesses in Malaysia once they register as taxpayers after meeting the required registration threshold by Royal Malaysian Customs Department.

8. Can I obtain more information on e-Invoice via Inland Revenue Board of Malaysia (IRBM)?

You may refer to myinvois@hasil.gov.my for more info.

Alternatively, taxpayers may reach out to the e-Invoice HASIL Helpdesk Line at 03-8682 8000, available 24/7.

OR

Chat via the MyInvois Live Chat 

9. For Corporate / Entity policy, can the e-Invoice be issued to the Life Assured

(employee’s name) instead of Proposer (Company’s name)?

e-Invoice will be issued to the payee (payouts) / payor (premium / policy-related payment).

10. For Corporate / Entity policy, what are the mandatory documents required to update TIN number, Business Registration Number and SST Number and who should sign on the PSF01A (Request for Person Changes) form?

The PSF01A (Request for Person Changes) form** must be submitted with the following information:

• Tax Identification Number (TIN)
• Business Registration Number
• Sales & Service Tax (SST) Number (if applicable)

The form must be signed by an authorized person appointed by the company/entity.

In the event there is a change on the Authorised person, please furnish below documents to update the latest Authorised person details:

1. Form 8 for Certificate for Incorporation of Public Company or

2. Form 9 for Certificate for Incorporation of Private Company

3. Form 24 – Return of Allotment of Shares (Latest)

4. Form 49 – Return giving particulars in Register Directors, Managers and Secretaries and changes of particulars (Latest)

5. Authorization letter from Company or resolution from Board of Directors for the appointed Authorized Person.

6. Supplementary Questionnaire for Business Application (Corporate Customer) to be completed by the Authorized Person on his/her personal particulars, submission of Company’s latest legal forms, and whether there is any existing Beneficial Owner(s)

7. Copy of NRIC/ID/Passport of Authorized Person

8. Tax Residency Self Certification form – Entity (PSF44) to be completed by Authorized Person.

9. Tax Residency Self Certification form (PSF 44)– Entity (Controlling Person) to be completed by each of the Controlling Person, if any.

**Notes:

• If there is a change in Company’s name / Business Registration Number, to furnish a Certified True Copy of Form 13
• Items 1 – 4, to be certified by Company Secretary

Please ensure all documents / forms signed date are of the same date.

11. Which email address is required for Corporate / Entity policy?

The Company / Entity’s email address is required.

12. What happens if the mandatory information is not submitted for e-Invoice?

If the mandatory information such as New NRIC identification number is not submitted or inaccurate, the e-Invoice will be rejected by Revenue Board of Malaysia (IRBM). Hence, kindly update and ensure the mandatory information is accurate. 

13. What is required if there is discrepancy of my contact details?

E-INVOICE FOR PREMIUM / POLICY-RELATED INTEREST, CHARGES & FEE PAYMENT RECEIVED FROM POLICYHOLDERS

1. What are types of e-Invoices issued for Premium / Policy-Related Payment?

a) e-Invoice

b) Credit Note (if applicable)

2. How policyholder receive the e-Invoice?

For Individual Policyholder

For submission accepted by Inland Revenue Board of Malaysia (IRBM), e-Invoice information will be included in Premium Paid Statement (PPS) and will be made available in e-Connect during the Quarter 1 of the year.

For submission rejected by Inland Revenue Board of Malaysia (IRBM), Premium Paid Statement (PPS) will be issued without e-Invoice information and also be made available in e-Connect during the Quarter 1 of the year.

Please follow the below steps to obtain the e-Invoice / Premium Paid Statement:

Step 1 > Login eConnect > Select “My Document” > Click “Statement”

Step 2 > Select Document Type: Premium Paid Statement/e-Invoice (Premium Paid)

Policyholder with registered email address will receive email notification once the statement is available in e-Connect.

For Corporate / Entity Policyholder

For submission accepted by Inland Revenue Board of Malaysia (IRBM), hardcopy e-Invoice will be generated and mailed to policyholder’s registered address in the following month after the payment is received and applied to the policy.

For submission rejected by Inland Revenue Board of Malaysia (IRBM), no e-Invoice will be generated. Hardcopy notification letter will be mailed to policyholder’s registered address.

Corporate / Entity Policyholder will continue receive Premium Paid Statement (PPS) annually.

3. With the implementation of e-Invoice, are there any changes on the Premium Paid Statement?

For Individual Policy

The Premium Paid Statement issued will have format and layout changes as the e-Invoice information will be included in the same statement. 

For Corporate / Entity Policy

There is no change to the Premium Paid Statement format.

E-INVOICE FOR PAYOUT TRANSACTION (CLAIMS & POLICY BENEFITS)

1. What are types of e-Invoices issued for Policy Benefits Payout Transactions?

a) Self- Billed e-Invoice

b) Self-Billed Debit Note (if applicable)

c) Self-Billed Credit Note (if applicable)

d) Self-Billed Refund Note (if applicable)

2. What is Self-Billed Debit Note?

Self-Billed Debit Note is the document issued by Buyers to indicate additional charges on a previously issued Self-Billed e-Invoice.

3. What is Self-Billed Credit Note?

Self-Billed Credit Note is issued by Buyers to correct errors, apply discounts, or account for returns in a previously issued Self-Billed e-Invoice to reduce the value of the original Self-Billed e-Invoice.

This is used in situations where the reduction of the original Self-Billed e-Invoice does not involve return of monies to the Buyer.

4. What is Self-Billed Refund Note?

Self-Billed Refund Note is the document issued by Buyers to confirm the refund of the Buyer's payment.

This is used in situations where there is a return of monies to the Buyer.

5. How policyholder receive the Self-Billed e-Invoice?

For Individual Policyholder

All eInvoice letter will be published in eConnect. Please follow the below steps to obtain the e-Invoice:

Step 1 > Login eConnect > Select “My Document” > Click “Self-Billed e-Invoice”

Step 2 > eInvoice: To select e-Invoice Type

Options: -

1. Self-Billed e-Invoice (Payout)

2. Self-Billed Credit Note (Payout)

Policyholder with registered email address will receive email notification once the e-Invoice is available in e-Connect.

Note: E-invoice will be made available in e-Connect for 5 years

For Corporate / Entity Policyholder

Entity policyholder may obtain the e-Invoice from their servicing agent.

Alternatively, to download from MyInvois Portal @ https://www.hasil.gov.my/en/e-invoice/myinvois-portal/