1. Great Eastern nationwide Customer Service Centres (except Sabah) and Customer Service Careline will be closed at 1.00pm on 24/12/2025 (Wednesday) in conjunction with the Christmas holiday. The Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologise for any inconvenience caused.

 

2. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

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Third Party Payor

As part of the Bank Negara’s Anti-Money Laundering and Counter Financing of Terrorism guideline, all policy-related payments from third party payor must provide the following requirement effective 1st August 2020:

  • Complete the Customer Details Form for Third Party Payor (available from our payment counter and website)
  • Photocopy of the Third Party Payor’s identity document (e.g. NRIC, passport) – not require if the third party payor is an entity or company.

This is applicable to all types of payment (cash, cheque, credit/debit card) regardless of amount using the following payment channels:

  • Payment counters at Great Eastern office
  • By mail (cheque) to Great Eastern office
  • EasiPay Service form for credit card auto-debit using third party’s credit/debit card

Any person or entity (company, organization etc.) that is NOT registered in the insurance policy record or the parties listed below:

  • Proposer
  • Life Assured
  • Absolute Assignee
  • Intermediaries (agents, brokers and financial advisers)

Form:

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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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