1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Third Party Payor

As part of the Bank Negara’s Anti-Money Laundering and Counter Financing of Terrorism guideline, all policy-related payments from third party payor must provide the following requirement effective 1st August 2020:

  • Complete the Customer Details Form for Third Party Payor (available from our payment counter and website)
  • Photocopy of the Third Party Payor’s identity document (e.g. NRIC, passport) – not require if the third party payor is an entity or company.

This is applicable to all types of payment (cash, cheque, credit/debit card) regardless of amount using the following payment channels:

  • Payment counters at Great Eastern office
  • By mail (cheque) to Great Eastern office
  • EasiPay Service form for credit card auto-debit using third party’s credit/debit card

Any person or entity (company, organization etc.) that is NOT registered in the insurance policy record or the parties listed below:

  • Proposer
  • Life Assured
  • Absolute Assignee
  • Intermediaries (agents, brokers and financial advisers)

Form: